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SOUTH AFRICAN POST OFFICE (SAPO)
 
INTERNAL & EXTERNAL
 
Re- Advertisement
 
Job Title: Infrastructure Support Engineer: Wintel (C5)
(Position based in Pretoria, NPC)
Reports to: Manager IT Infrastructure
 
Summation
Plan, co-ordinate, install, configure, and manage all Windows Systems within the enterprise to meet business requirements. Designs and implements architectures. Identify and resolve (hardware and software) technical problems and malfunctions related to Windows Operating Systems. Make decisions that are critical in the areas of performance throughput analysis, problem solving and infrastructure planning with the potential to affect the successful execution of business transactions. Pro-actively research and locate necessary tools and processes to identify troublesome trends as they develop. Participate in various IT projects intended to continually improve and/or upgrade Windows infrastructure.
 
 
Key Responsibilities
• Install software and systems hardware; troubleshoot, maintain, upgrade and provide solutions to complex hardware/OS problems; alert management, help desk team, and other IT groups when sensitive issues arise or a major problem is suspected; minimize client productivity loss caused by technology outages, and provide necessary infrastructure for clients to meet their business needs
• Monitor and control infrastructure performance in the areas of response, throughput and availability
• Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop; analyse trends and develop a long-range plan designed to resolve problems and prevent them from recurring; maintain high service levels for the user community, and establish a method to easily compare the installation of performance against established performance objectives
• Participate in various IT projects intended to continually improve/upgrade the telecommunications infrastructure; for example, evaluate new software and hardware required to meet business needs or to make a process more cost effective
• Identify opportunities and recommend solutions for improving service efficiency and effectiveness; participate in IT initiatives to address service issues; keep abreast of technical enhancements; have a working knowledge of department-specific applications; attend seminars and other educational opportunities; seek out insight and on-the-job training from peers and other internal and external resources
• Configure, install and maintain necessary hardware and OS for hardware and software to provide a suitable environment to run production applications and perform development; perform maintenance and release upgrades on a timely basis or as needed; monitor performance and availability of Windows platforms
• Assist in developing strategic and tactical planning of Windows environments for internal customers, including discovery and documentation of user requirements before development design
• Audit the Windows environment for security strength and apply necessary changes and patches to keep security up to ISO standards
• Develop/ follow procedures for Windows administration
• Recommend standards and guidelines
• Recommend/select specific products as necessary, participating in tool and vendor evaluations
• Continuously strive to improve client support, identifying opportunities and recommending solutions for improving service efficiency and effectiveness; have a working knowledge of department-specific applications.
 
Minimum Requirements
• IT Diploma (NQF Level 6) or NQF equivalent
• MCITP/MCSE Certified
• Virtualization Certificate
• 3 – 5 years relevant IT experience
• In depth knowledge of HP Blade Technology, Hyper-converged Technology, VMware Virtualisation Technology, and Windows Server Operating Systems. Extensive knowledge of Cloud Technologies will be an added advantage
• Extensive Experience in Microsoft Active Directory and its Functionalities.
• Extensive Experience in Microsoft Exchange 2016
• DNS, DHCP, SCCM, SFTP, Load Balancing
• Microsoft Azure and Office 365 will be advantageous
• Experience with Oracle Database Appliance hardware will be advantageous

 
Knowledge and understanding of:
• In depth knowledge of hardware and OS software, Supervisory and interpersonal skills.
• In depth knowledge of operating systems, Knowledge of operating systems planning, enhancements and installations
• Demonstrated experience in effectively managing small to large projects within a cross-functional environment
• Knowledge of Management tools and Applications
• Understanding of the enterprise business and business processes, knowledge of business unit functions and cross-group dependencies/relationships,
• Quality assurance & control, Project Management
 
Skills and Attributes
 Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines
 Excellent technical knowledge and aptitude in the areas of networks, hardware, software and troubleshooting techniques
 Teamwork
 Flexibility
 Working under pressure
 

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CONTACTS
The South African Postbank SOC Limited is committed to achieving and maintaining of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply, please forward your Curriculum Vitae (CV) to recruitmentLM@postbank.co.za
Please indicate in the subject line the position you are applying for. 
 
Closing Date: 17 December 2020
 
Position Number: 60066388
Cost Centre: 50800
 
Correspondence will be limited to short-listed candidates only. If you do not hear from the South African Postbank within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank Limited reserves the right not to fill this position or to re-advertise the positions at any time.