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SOUTH AFRICAN POST OFFICE (SAPO) - FRAUD INVESTIGATOR
SOUTH AFRICAN POST OFFICE (SAPO)
INTERNAL & EXTERNAL (Re-advertisement)
Job Title: Fraud Investigator – C5
(Position based in KZN )
Reports to: Manager: Forensics & Investigations
Summation
Responsible to observe various customer transactions and account activity to proactively identify fraudulent activity; develop and maintain predictive fraud analysis models to flag suspicious activity; investigate reported cases; and coordinate case resolutions in conjunction with client service, information security and customers.
Key Responsibilities
• Determine if any potential fraud or suspicious activity might be carried out in the business and ensure that a stable financial system is created.
• Monitor real time queues and identify high risk transactions within the business portfolio. Report high risks and update the risk register.
• Investigate customer transactions to identify fraudulent and illegal activities such as account take over, friendly fraud, theft, forgery and similar other risks.
• Identify fraudulent transactions and cancel them from further processing
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Interact with banks and customers to validate information and to confirm or cancel authorizations.
• Prepare investigation files in line with court requirements and represent the investigation evidence in court
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. Ensure optimal use of the Transactional Fraud Mitigation system.
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
Key Responsibilities
• Determine if any potential fraud or suspicious activity might be carried out in the business and ensure that a stable financial system is created.
• Monitor real time queues and identify high risk transactions within the business portfolio. Report high risks and update the risk register.
• Investigate customer transactions to identify fraudulent and illegal activities such as account take over, friendly fraud, theft, forgery and similar other risks.
• Identify fraudulent transactions and cancel them from further processing
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Interact with banks and customers to validate information and to confirm or cancel authorizations.
• Prepare investigation files in line with court requirements and represent the investigation evidence in court
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. Ensure optimal use of the Transactional Fraud Mitigation system.
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
• Ensure confidentiality of all information collected during investigation.
• Determine existing fraud trends by analysing accounts and transaction patterns.
• Identify system improvements to prevent fraudulent activities.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Recommend new software tools used for fraud detection, prevention and reporting activities.
• Generate suspicious activity reports and risk management reports for managers
• Work with the Security team to identify existing and new fraud schemes by analysing accounts and transaction patterns for changes and trends.
• Investigate and resolve externally reported issues as directed by Management
• Create management reports as assigned and required
Minimum Requirements
Qualifications:
• Relevant Diploma or NQF6 (Security Management and/or Fraud investigations)
Experience:
Minimum of 5 years of experience in fraud analysis and detection
Understanding of regulatory requirements related to fraud detection/investigation
Excellent computer skills (Microsoft office) and fraud detection systems (for example Mantas)
Skills and Attributes
• Advanced communication skills (verbal and writing)
• Planning and organising skills
• Co-ordinating skills
• Problem solving skills
• Judgement
• Leadership
• Persuasive
• Networking skills
• Conflict resolution and/or mediation skills
• Influencing and Negotiation skills
• Critical Thinking
• Research skills
• Analytical skills
• Strong interpersonal skills
• Determine existing fraud trends by analysing accounts and transaction patterns.
• Identify system improvements to prevent fraudulent activities.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Recommend new software tools used for fraud detection, prevention and reporting activities.
• Generate suspicious activity reports and risk management reports for managers
• Work with the Security team to identify existing and new fraud schemes by analysing accounts and transaction patterns for changes and trends.
• Investigate and resolve externally reported issues as directed by Management
• Create management reports as assigned and required
Minimum Requirements
Qualifications:
• Relevant Diploma or NQF6 (Security Management and/or Fraud investigations)
Experience:
Minimum of 5 years of experience in fraud analysis and detection
Understanding of regulatory requirements related to fraud detection/investigation
Excellent computer skills (Microsoft office) and fraud detection systems (for example Mantas)
Skills and Attributes
• Advanced communication skills (verbal and writing)
• Planning and organising skills
• Co-ordinating skills
• Problem solving skills
• Judgement
• Leadership
• Persuasive
• Networking skills
• Conflict resolution and/or mediation skills
• Influencing and Negotiation skills
• Critical Thinking
• Research skills
• Analytical skills
• Strong interpersonal skills
CONTACTS
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
If you wish to apply, please forward your Curriculum Vitae (CV) to recruitmentLM@postbank.co.za.
Please indicate in the subject line the position you are applying for.
Closing date: 27 October 2021
Position numbers: 60066678
Cost Centre: 50800
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.