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SOUTH AFRICAN POST OFFICE (SAPO) - DIGITAL BANKING MANAGER
SOUTH AFRICAN POST OFFICE (SAPO)
INTERNAL & EXTERNAL
Job Title: Digital Banking Manager (L5/6)
(Position based in Pretoria, NPC)
Reports to: Head Digitisation
Summation
To improve Postbank customer expectations in facilitating superior customer satisfaction and retention by successfully operational digital banking channels focused on online/mobile banking solutions. Includes identifying, researching and resolving customer digital access to banking whilst leveraging financial technologies to keep Postbank profitable.
Key Responsibilities
• Build and manage new digital ecosystem by developing innovative digital products and digital access for the bank customers.
• Identifying new market space – analysing digital channel trends and market disruptions, conduct market analysis and searching for new emerging new market opportunities.
• Planning and prioritising the development of digital products and solutions for Retail Banking customers.
• Drive the development of digital banking-Channels, track and monitor project progress, ensure effective implementation of new services / initiatives and perform post-implementation review after launch
• Manage and deliver components that identify, design, and implement technology and creative business solutions.
• Formalise the Digital Channels trend management as an ongoing activity for planning, building and running of Postbank Digital Channels.
• Assist in operational manual/procedure and documents write up to ensure the launch of new products/services are compiled with relevant regulatory requirements and internal policies
Key Responsibilities
• Build and manage new digital ecosystem by developing innovative digital products and digital access for the bank customers.
• Identifying new market space – analysing digital channel trends and market disruptions, conduct market analysis and searching for new emerging new market opportunities.
• Planning and prioritising the development of digital products and solutions for Retail Banking customers.
• Drive the development of digital banking-Channels, track and monitor project progress, ensure effective implementation of new services / initiatives and perform post-implementation review after launch
• Manage and deliver components that identify, design, and implement technology and creative business solutions.
• Formalise the Digital Channels trend management as an ongoing activity for planning, building and running of Postbank Digital Channels.
• Assist in operational manual/procedure and documents write up to ensure the launch of new products/services are compiled with relevant regulatory requirements and internal policies
• Analysing and streamlining the process of different products /service’s workflow system enhancement for improving customer experience and reducing operational risk
• Focusing on the continuous improvement and optimisation of digital products, process and optimisation of digital products, processes and services and fostering an agile approach and methodology
• Ensure the efficient management of function/resources in accordance with the stipulations of the Public Finance Management Act, fraud prevention and risk management principles, legislation, company policies and practices, processes, regulations, Corporate Governance, etc.
Minimum Requirements
• Degree (NQF Level 7) in Business, Banking, Ecommerce, Computer science.
• Any further Digital Transformation related qualification/certification will be an added advantage
• 3-5 years’ experience in commercial banking, 2 years of which should be in managing Retail Digital banking channels
Knowledge and understanding of:
• Retail banking channel activities and management is a pre-requisite.
• Experience with business transformation and process improvement
• Strong business knowledge of ecosystem, fintech, ecommerce, channel digital, channel marketing and related strategies, including using social media, big data, mobile internet banking
• Good understanding of e-wallet/e-payment platforms
• Legislation, regulations, internal policies and procedures that affect any activity of Postbank Savings Operations with specific reference to the Public Finance Management Act, King II Report, FICA, FAIS
Skills and Attributes
• Achievement driven & Attention to detail, Flexibility/Adaptability to Change, Excellent analytical skills, Ability to think strategically, Ability to generate new ideas and creative solutions (highly innovative), Strong relationship and networking skills both external and internal to the bank, Excellent people management skills, Good interpersonal and presentation skills, Strong strategy execution skills, Solid implementation and coordination capabilities
• Customer service driven, Innovative, Persuasive and influential, Ability to work under pressure, Good commercial awareness and entrepreneurial approach, Results driven
• Focusing on the continuous improvement and optimisation of digital products, process and optimisation of digital products, processes and services and fostering an agile approach and methodology
• Ensure the efficient management of function/resources in accordance with the stipulations of the Public Finance Management Act, fraud prevention and risk management principles, legislation, company policies and practices, processes, regulations, Corporate Governance, etc.
Minimum Requirements
• Degree (NQF Level 7) in Business, Banking, Ecommerce, Computer science.
• Any further Digital Transformation related qualification/certification will be an added advantage
• 3-5 years’ experience in commercial banking, 2 years of which should be in managing Retail Digital banking channels
Knowledge and understanding of:
• Retail banking channel activities and management is a pre-requisite.
• Experience with business transformation and process improvement
• Strong business knowledge of ecosystem, fintech, ecommerce, channel digital, channel marketing and related strategies, including using social media, big data, mobile internet banking
• Good understanding of e-wallet/e-payment platforms
• Legislation, regulations, internal policies and procedures that affect any activity of Postbank Savings Operations with specific reference to the Public Finance Management Act, King II Report, FICA, FAIS
Skills and Attributes
• Achievement driven & Attention to detail, Flexibility/Adaptability to Change, Excellent analytical skills, Ability to think strategically, Ability to generate new ideas and creative solutions (highly innovative), Strong relationship and networking skills both external and internal to the bank, Excellent people management skills, Good interpersonal and presentation skills, Strong strategy execution skills, Solid implementation and coordination capabilities
• Customer service driven, Innovative, Persuasive and influential, Ability to work under pressure, Good commercial awareness and entrepreneurial approach, Results driven
CONTACTS
employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
If you wish to apply, please forward your Curriculum Vitae (CV) to RecruitmentSN@Postbank.co.za
Please indicate in the subject line the position you are applying for.
Closing date: 24 August 2021
Position number: 60010214
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.