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SOUTH AFRICAN NATIONAL ROADS AGENCY (SANRAL)
 


​PROCESS ANALYST
National
Permanent
 
Description
POSITION OBJECTIVE:
To analyse, document, and optimise business processes, systems, and data across the organisation to ensure ICT initiatives are aligned with strategic objectives. The Senior Business Analyst acts as a bridge between business units and ICT, identifying technology-enabled opportunities for operational improvement, efficiency, and transformation. The role supports strategic ICT programmes that enhance the effectiveness of road network management and service delivery.
 
MINIMUM REQUIREMENTS:
  • NQF Level 7 Bachelor’s degree in Information Systems, Business Analysis, Industrial Engineering, or related field.
  • Minimum 5 years’ experience in process and business analysis, business process re-engineering, or ICT transformation in a complex, multidisciplinary environment.
 
ADVANTEGOUS:
  • Knowledge of enterprise architecture principles (TOGAF or similar).
  • Experience in ICT enabled transformation and automation initiatives.
  • Certification in Business Process Management (BPM) or Lean Six Sigma, or Business Analysis (BABOK, CBAP).
  • Understanding of road infrastructure operations and asset management systems.
 
TECHNICAL COMPETENCIES:
  • Deep understanding of process mapping, optimisation, and automation frameworks.
  • Understanding of enterprise systems, ICT architecture, and process alignment with technology solutions.
  • Knowledge of PFMA, Treasury Regulations, ICT governance frameworks, and corporate policies.
  • Familiarity with project lifecycles, stakeholder engagement, and change enablement principles.
 
KEY RESPONSIBILITIES:
Business Process Analysis and Mapping
  • Analyse existing business processes across divisions to identify inefficiencies, bottlenecks, and risks.
  • Conduct process mapping using standard tools (e.g. BPMN).
  • Engage with stakeholders to gather process requirements and document “as-is” and “to-be” process flow.
  • Ensure all process documentation is maintained and updated within the process repository.
 
Process Improvement and Optimisation
  • Identify and recommend process improvements that enhance efficiency, quality, and cost-effectiveness
  • Collaborate with ICT and business units to introduce automation or digital solutions where applicable
  • Develop business cases and benefit realisation metrics for process changes
  • Monitor post-implementation performance and measure outcomes against objectives.
 
Process Governance and Compliance
  • Ensure processes align with CDC’s policies, quality management system (QMS), and compliance standards.
  • Support the implementation of process governance frameworks.
  • Facilitate process reviews and audits to ensure ongoing compliance and relevance.
  • Maintain consistent standards for documentation and reporting.
 
Data and Systems Integration Support
  • Collaborate with ICT teams to ensure business processes are integrated with system workflows and data architectures
  • Identify system functionality gaps and process dependencies impacting performance
  • Contribute to user requirement specifications (URS) and system configuration documents.
 
Stakeholder Engagement and Change Management
  • Work closely with process owners, managers, and staff to drive adoption of new processes
  • Conduct workshops, training, and communication sessions to ensure smooth transition during process changes
  • Provide ongoing support and guidance on best practices in process management.
 
Reporting and Performance Monitoring
Develop process performance indicators (PPIs) and dashboards to measure process efficiency and effectiveness.
Prepare periodic reports on process improvement initiatives, progress, and impact.
Provide input into the ICT strategy and AOP in relation to process performance and optimisation.
 
 
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
 
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
 
EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
 
SANRAL reserves the right not to fill any position.
 
Closing date for applications: 19 January 2026
 
Link to apply for this position: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2886&company=southafr02
 
Feedback will be given to shortlisted candidates only. 
 
Employment Permanent
Location SANRAL: COC Offices - 36 Assegai Wood Road Rooihuiskraal, Centurion 0157
Closing Date 19/01/2026












​BUSINESS ANALYST (SENIOR) X2
National
Permanent
                                                                                             
Description
POSITION OBJECTIVE:
To analyse, document, and optimise business processes, systems, and data across the organisation to ensure ICT initiatives are aligned with strategic objectives. The Senior Business Analyst acts as a bridge between business units and ICT, identifying technology-enabled opportunities for operational improvement, efficiency, and transformation. The role supports strategic ICT programmes that enhance the effectiveness of road network management and service delivery.
 
MINIMUM REQUIREMENTS:
  • NQF Level 7 bachelor’s degree in Information Technology/ Systems, Computer Science, or related field.
  • Minimum 8 years’ relevant experience in Business Analysis or ICT Project environments, with at least 3 years at Senior/Specialist level.
 
ADVANTEGOUS:
  • Exposure to infrastructure, transport, or government sectors.
  • Experience with enterprise business systems (ERP, CRM, data analytics platforms).
  • Knowledge of ICT investment appraisal and benefits realisation tracking.
 
TECHNICAL COMPETENCIES:
  • Deep understanding of business process analysis, mapping, and redesign techniques.
  • Knowledge of ICT governance principles (COBIT, ITIL) and alignment of ICT with organizational strategy.
  • Familiarity with Agile, Waterfall, and hybrid methodologies for ICT solution delivery.
  • Understanding of data modelling, dashboards, and performance measurement.
  • Knowledge of PFMA, POPIA, and public sector ICT governance requirements.
 
KEY RESPONSIBILITIES:
Business Analysis and Requirements Management
  • Lead the analysis, documentation, and validation of business and system requirements for ICT and digital transformation initiatives.
 
Business Process Mapping and Optimisation
  • Analyse, document, and optimise business processes across functions. Recommend ICT-enabled solutions that improve efficiency, effectiveness, and service delivery.
  • Support automation and process digitalisation initiatives.
 
ICT Strategy and Transformation Support
  • Translate business needs into ICT strategies and transformation initiatives aligned with enterprise architecture and digital roadmaps.
 
Stakeholder Engagement and Change Management
  • Facilitate collaboration across departments to ensure shared understanding of business requirements and technology solutions.
  • Support change management, user adoption, and post-implementation evaluation.
 
Data and Performance Analysis
  • Analyse operational and performance data to inform ICT decisions, monitor KPIs, and assess impact of implemented solutions.
 
Documentation, Reporting, and Quality Assurance
  • Prepare comprehensive business analysis deliverables, including business cases, feasibility studies, use cases, process maps, and requirements traceability matrices.
  • Ensure quality assurance in project documentation and governance reporting.
 
Enterprise Systems Integration and Solution Design Support
  • Work with ICT architects and developers to design, validate, and test systems for interoperability and compliance with enterprise standards.
 
Knowledge Management and Continuous Improvement
  • Contribute to knowledge sharing, continuous improvement, and best practice in business analysis.
  • Identify opportunities for digital innovation and process automation.
 
 
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
 
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
 
EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
SANRAL reserves the right not to fill any position.
 
Closing date for applications: 19 January 2026
 
Link to apply for this position: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2884&company=southafr02
 
Feedback will be given to shortlisted candidates only.
 
Employment Permanent
Location SANRAL: COC Offices - 36 Assegai Wood Road Rooihuiskraal, Centurion 0157
Closing Date 19/01/2026