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SOUTH AFRICAN NATIONAL ROADS AGENCY (SANRAL)
 


CUSTOMER SERVICE CENTRE AGENT X45
National
Permanent
         
Description
POSITION OBJECTIVE:
The purpose of the Customer Service Centre Agent role is to provide frontline support and service to SANRAL customers by responding to queries, processing transactions, issuing eTags, and educating customers about tolling products and services.The role is essential in ensuring positive customer experience, maintaining service quality standards, and supporting the effective operation of the Customer Service Centre. Customer Service Centre Agent play a key role in facilitating toll compliance, resolving issues timeously, and upholding SANRAL’s commitment to service excellence.
 
MINIMUM REQUIREMENTS:
  • NQF Level 5 Higher Certificate in Business Administration, Customer Service Management, Customer Care, Call Centre Management, Retail Manager or Office Administration
  • Three (3) years’ experience in customer-facing environment.
(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)
 
TECHNICAL COMPETENCIES:
  • Familiarity with Customer Center related software, CRM systems, and VoIP platforms is essential.
  • Ability to effectively operate customer service–related systems and digital tools, including data entry, email communication, online portals, and standard office applications.
  • In-depth understanding of SANRAL products and services (Customer mobility accounts, payment options, self-service channels), including processes for registration, billing, and dispute resolution to effectively describe them to customers.
  • Clear, concise and empathetic communication, therefore conveying information effectively over the phone and in-person. 
  • Time management.
  • Problem Solving abilities.
  • Customer Relationship Management.
 
KEY RESPONSIBILITIES:
Customer Service
  • Ensure a positive experience for all customers interacting with the Customer Centre.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Assist customers with the SANRAL mobile app, ensuring smooth and helpful user experience.
  • Provide support to road users with queries related to Account-Based Ticketing (ABT).
  • Deliver a high standard of service to road users, aligned with the Customer Satisfaction Scorecard benchmarks.
  • Communicating with customers through various channels.
 
Customer Account Registration
  • Create new customer accounts and capture required data and maintain such data.
  • Ensure that all information required for registering accounts is accurately captured, whether it’s shared verbally, in writing, or through other means.
  • Maintenance of customer database.
 
Customer Complaints and Problem Solving
  • Handle challenging customer interactions with confidence and professionalism, working to resolve concerns and overcome objections effectively.
  • Stay alert to potential risks within the service outlet and report any concerns to the Supervisor in a timely manner.
  • Flag and escalate any issues that could impact SANRAL’s public reputation.
 
The incumbent is also required to manage financial administration by maintaining strict compliance with cash-handling procedures and reconciling financial transactions at the end of each shift. Reporting forms part of the inherent functions of the role. 
 
 
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
 
EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
 
 
Closing date for applications:  17 September 2025
 
Link to apply for this application: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2805&company=southafr02
 
Please note that feedback will be given to shortlisted candidates only. 
 
Employment Permanent
Location (COC): 36 Assegai Wood Road, Rooihuiskraal, Centurion
Closing Date 17/09/2025












​SPECIALIST: STRUCTURAL ENGINEER
National
Permanent
 
Description
POSITION OBJECTIVE:
The Specialist: Structural Engineer position (previously known as Bridge Network Manager) manages and oversees the design, construction, maintenance and rehabilitation of all structures (including bridges, culverts and hydraulics) on the national road network, including central administration thereof. As a leader in the industry, the Specialist Structural Engineer will provide specialist advisory services on projects across the regions and externally to other government departments, both locally and internationally when required.
 
MINIMUM REQUIREMENTS:
  • NQF Level 8 Qualification: B Eng or B Sc in Civil Engineering, specializing in Structures or equivalent.
  • Must be registered as a Professional Engineer with ECSA.
  • Ten (10) years post first engineering degree experience as a Bridge Engineer, with 5 years’ personal experience in designing bridges using TMH7.
  • Five (5) years managerial, or three (3) years leadership experience
  • Ability to travel to regional offices and carry out site inspections on projects as required.
(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)
 
ADVANTAGEOUS:
  • Prior bridge engineering consulting experience advantageous.
  • Experience in bridges more than the minimum requirement
  • COTO certified Bridge/ Inspector or Senior Bridge Inspector will be advantageous.
 
TECHNICAL COMPETENCIES:
  • Advanced knowledge of various design and documentation software
  • Extensive knowledge and understanding of the design and construction of various road structures according to TMH7, and established industry credibility
  • Geotechnical knowledge relating to bridges and structures.
  • Have a good understanding of hydrology and hydraulics relating to bridges and culverts
  • Knowledge of COTO TRH/TMH Asset Management Guidelines
  • Knowledge and understanding of other civil engineering disciplines, including geometric design, pavements and geotechnical engineering, and the broader road network operations
  • Ability to examine information and facts in detail to gain a comprehensive understanding
  • Ability to pay close attention to details and complete tasks with a high level of thoroughness, accuracy and completeness.
  • Ability to objectively analyse and evaluate issues and factual evidence in order to form judgements.
  • Ability to evaluate available options and select an appropriate course of action to achieve a specific objective or solve a problem.
  • Demonstrates foresight and an ability to understand trends in order the shape the future vision and roles of structures in the broader road network
 
KEY RESPONSIBILITIES:
 
Project Identification & Planning
  • Identify and prioritize projects with structures, with input from regions, as part of the ongoing National Road network planning process
  • Support with the development of high-level structural designs, including design criteria, for consideration during design feasibility studies.
 
Development of policies & procedures for structures 
  • Accountable for the development and maintenance of SANRAL’s policies, standards and procedures that govern structures on the National road network and ensure alignment across SANRAL
  • Responsible for the development and maintenance of relevant pro forma procurement documents
  • Oversee maintenance of SANRAL’s Bridge and Structures Asset Management Policy aligned to ISO 55000 as well as the Asset Management Plan for structures
  • Actively participate in relevant COTO committees
 
Network structures management and technical advisory
  • Responsible for national oversight over all projects that have structures
  • Provide technical advisory services internally to projects (during planning, design and construction) across the regions that involve structures, and externally when required
  • Provide support to Regional /Provincial Structural Engineers to resolve issues that may arise
  • Responsible for reviewing and approving all network structure concept proposals and design reports prepared by consultants
  • Responsible for the review and sign-off of all final structure design drawings nationally considering input from the Regional / Provincial Structures Engineers where appropriate
  • Assess and approve structural rehabilitation proposals.
  • Perform project management role in the planning and design phase of major structures.
  • Conduct site visits in regions to perform quality assurance checks on projects and to inspect conditions of structures if required.
  • Conduct research on innovative methods for the design and construction of structures, including the role of technology.
  • Conduct workshops with engineers in training and broader industry to share leading practice and experience on the design and construction of structures.
  • Act as the chair for the functional working group for structures within SANRAL.
  • Act as a mentor for candidate and junior engineers with an interest of specialising in structures.
  • Take a clear leadership role pertaining to bridges and other structures to SANRAL internally and externally to consultants working for SANRAL.
  • Making sure that once a project involving structures is completed then to ensure that project managers get the consultants to do the necessary principal inspections and submit on ITIS.
 
Data Analysis and reporting, which includes but not limited to
  • Collection and validation of information related to the condition of network structures
  • Verification of inspection of structures (bridges, major culverts and future, retaining walls, high mast etc.)
Incumbent is also required to oversee IT IS structures Module, therefore Act as the business owner for SANRAL’s ITIS Structure/Bridge module.
 
 
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
 
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
 
EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
 
Closing date for applications: 17 September 2025
 
Link to apply for this position: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2770&company=southafr02
 
Only applicants who have been interviewed will receive feedback.
 
Employment Permanent
Location SANRAL Head Office, 48 Tambotie Avenue, Val de Grace, Pretoria
Closing Date 17/09/2025