OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD) VACANCIES

​CASE ADMINISTRATOR
Pretoria
Job Reference Number: REC25-17
Department: Client Care
Business Unit:
Industry: Call Centre
Job Type: Permanent
Positions Available: 1
Salary: Market Related
 
The FAIS Ombud was established by the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances. The FAIS Ombud office is located in the east of Pretoria, Gauteng
 
Job Description
To provide administrative and client care support in relation to the effective registration, and processing of all complaints. The person appointed to this position will report to the Case Admin Manager.
 
Job Requirements
•Matric certificate or equivalent
•National Diploma in Business Administration or related fields. (A legal qualification will be an added advantage)
•Minimum of 1 - 3 years’ experience in a regulatory or compliance-driven environment in the financial services sector.
•Minimum 1 - 3 years’ experience in customer service.
•Experience using customer relationship management (CRM) software.
•An understanding of the legal environment in which the FAIS Ombud’s Office operates, including a good knowledge of the FAIS Act, 37 of 2002, and its subordinate legislation.
•A thorough understanding of the FAIS Ombud’s jurisdiction and the jurisdiction of other Ombuds Schemes. Knowledge of the financial planning environment.
 
Key Performance Areas:
•Register new complaints.
•Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the Financial Services Ombuds Scheme Act 37 of 2004 (FSOS).
•Assist and guide complainants in determining whether their complaint falls within the jurisdiction of the FAIS Act.
•Extract the essence of the complaint from available information provided and request additional information where required
•Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities.
•Liaise with complainants and financial service providers
 
Other Key Competencies:
The applicant must demonstrate the following skills and attributes: self-motivated, a quick learner and able to operate in a high-performance environment, be computer literate, have good administrative skills and active listening skills, attention to detail, good communication skills, good interpersonal skills, diligent, a self-starter, energetic and a team player, ability to communicate in two or more official languages. The candidate must be mature and able to handle confidential information.
 

In accordance with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups.
The FAIS Ombud is an equal opportunity employer, committed to the principles contained in its Employment Equity Policy.

Please note that correspondence will only be entered into with short-listed candidates and the FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.

Interested applicants can apply for the position at https://faisombudjobs.mcidirecthire.com/ by 26 September 2025. 
 
Inquiries may be directed to Ms. Gontse Setseta at 012 762 5000.

​RE-ADVERTISEMENT: GRC ADMINISTRATOR
Pretoria
Job Reference Number: REC25-12.2
Department: Governance Risk and Compliance
Business Unit:
Industry: Legal
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The Office of the Ombud for Financial Services Providers (FAIS Ombud), established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act), invites applications for the position of GRC Administrator.
 
Job Description
The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established by the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances. The FAIS Ombud office is located in the east of Pretoria, Gauteng.


Job Purpose
The Governance, Risk and Compliance (GRC) Administrator will provide comprehensive administrative support to the GRC Department and company secretariat services to the FAIS Ombud to ensure the effective implementation and maintenance of governance, risk management, and compliance frameworks within the FAIS Ombud. The role is responsible for ensuring effective governance by coordinating documentation, maintaining accurate records of committee activities, facilitating communication between the committees and EXCO, maintaining GRC-related registers, supporting audits and reporting processes, and assisting with insurance portfolio administration and tip-offs administration. Additionally, the position will act as a liaison across departments to support GRC initiatives and provide secretariat services to related committees.
 
Key Performance Areas

• Administrative and Document Management: Provide comprehensive administrative support to the GRC department, including document management, maintaining the electronic filing system,  responding to enquiries, coordinating financial claims and stationery needs, supporting departmental projects, and ensuring adherence to deadlines and efficient execution of ad-hoc tasks.
• Risk Management Support: Organise annual operational workshops, strategic risk and fraud assessments, and control reviews, including timely invitations, meeting room bookings, and preparation and distribution of workshop materials. Assist in tracking and following up on the implementation of mitigation controls to ensure effective risk management across the organisation.
• Compliance Management Support: Provide ongoing support to compliance champions and users of the Compliance Software, including system administration, user management, training, and alignment with organisational structures; coordinate compliance reviews, follow up on corrective actions and supporting evidence, and maintain accurate compliance records and registers.
• Business Continuity Management Support: Coordinate annual Business Continuity Management (BCM) reviews and Business Impact Analysis (BIA) workshops, including logistical arrangements and timely communication, and support the Risk Officer and BCM Coordinator in organising Disaster Recovery and BCM test activities.
• Performance Reporting Support: Coordinate annual departmental business plan reviews, including logistical arrangements and preparation of workshop materials, and assist in tracking and maintaining the portfolio of evidence for quarterly performance reporting.
• Insurance Administration: Administer and support the processing of insurance claims, including assisting employees with claim submissions, liaising with the insurance provider, maintaining the Loss Events register, tracking claim progress, and ensuring proper record-keeping of all related documentation.
• Policy Management Support: Maintain and monitor the organisational policy register, track policy development and review processes for compliance with the policy framework, ensure timely updates, and manage communication and record-keeping of updated policies.
• Secretariat Support: Execute secretariat duties for Committees, including scheduling meetings, preparing and distributing meeting packs, minute-taking, maintaining annual planners and Terms of Reference, managing member appointments and contracts, coordinating communication, and ensuring timely processing of invoices.

 
Job Requirements
• Matric certificate or equivalent. 
• A Certificate in Administration, Compliance, Risk,  or related fields. A National Diploma will be an added advantage.
• Minimum 2 – 3 years’ administrative experience in Governance, Risk, and Compliance. 
• A basic understanding of Strategic Planning, Performance Reporting, Monitoring & Evaluation, Enterprise Risk Management, Compliance Management, and Business Continuity.
 
Other Key Competencies
The applicant must demonstrate the following skills and attributes: Attention to detail. Good people skills. Analytical skills. Effective written and verbal communication skills. Ability to solve problems, design, and execute projects. Ability to maintain a high level of confidentiality. Strong interpersonal /human relations skills. Ability to work independently as well as part of a team. Ability to operate a personal computer and proficient in using MS Office suite of products.
 
In accordance with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups.

The FAIS Ombud is an equal opportunity employer, committed to the principles contained in its Employment Equity Policy.

Please note that correspondence will only be entered into with short-listed candidates and the FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.

Interested applicants can apply for the position at https://faisombudjobs.mcidirecthire.com/ by 25 September 2025. 
 
Inquiries may be directed to Ms. Livhuwani Thavhanyedza at 012 762 5000.