SOUTH AFRICAN BUREAU OF STANDARDS (SABS) VACANCIES

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SPECIALIST: WEB DEVELOPMENT
 
Details
Closing Date 2024/06/07
Reference Number SAB240523-1
Job Title Specialist: Web Development
Job Type Permanent
Branch Corporate Services
Division ICT and Knowledge Management
Department ICT Business Applications
Job Grade D2
Number of Positions 1
Location - Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category IT
 
Job Advert Summary
Purpose Statement
Design, develop, implement and maintain functional and secured web applications and provide support to existing web applications and integrate new technologies into system designs for the SABS to meet the strategic and business objectives of the organisation.
 
About SABS
The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
 
SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
 
Please note that application received after the closing date will not be considered.
 
Minimum Requirements

• Diploma + Advanced Diploma / B-Degree in ICT, IS, Computer science or related field (NQF Level 7)
• HTML & CSS Coding Specialist (HCCS) Certification is essential
• JavaScript Certification is advantageous
• 8 years relevant work experience in Web / SharePoint applications and Nintex workflows
• 4 years specialist experience
• Proven track record in working on both intranet and extranet design projects
• Proven track record in creating and implementing complex web applications
• Proven track record in web development and design principles
• E-Commerce experience is preferred

 
Duties and Responsibilities   
 
Functional Management

• Develop user-friendly based web applications and applications frameworks as required.
• Analyse user needs to determine requirements and conduct systems analysis and develop web-based applications in collaboration with the relevant stakeholders.
• Create site layout and user interfaces from design concepts by using standard scripting language (such as XHTML, HTML, CSS, and PHP practices) and facilitate programming and development.
• Design and implement applications and web-based services and ensure application database integration in collaboration with the relevant stakeholders.
• Review all programs prior to implementation to verify consistency and conformance with processes and policies in collaboration with the relevant stakeholders.
• Perform problem analysis, unit testing and program implementation for systems and/or projects.
• Test, enhance and maintain new and existing web applications.
• Implement coding for development, maintenance, and functionality updates.
• Convert raw images and layouts from graphic design into CSS, XHTML, HTML themes.
• Implement web-based applications and develop the placement and layout of web site pages and content according to time, cost and quality objectives.
• Create and execute project work plans according to budget and revise as appropriate to meet changing needs and requirements.
• Develop and maintain document control administration to ensure cost reduction and record management best practice.
• Conduct the full software development lifecycle including analysis, design, implementation, and testing according to time, cost and quality objectives.
• Identify system deficiencies and implement solutions to proactively manage ease-of-use interfacing and cost reduction practices.

 
Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit requirements.
• Maintain quality risk management standards in line with regulatory requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

 
Stakeholder Management

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present relevant information stakeholders when required.
• Ensure the provision of excellent customer service.
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries and complaints where required.
• Liaise with relevant stakeholders regarding follo
• w-up of information, as required for tender requests.
• Provide subject-matter advocacy and expertise to all relevant stakeholders.
• Manage internal and external relationships to ensure that ICT web-based best practices are implemented across the organisation.

 
 
Attachment Advert-Specialist Web Development.pdf (85.59 kb) - 5/27/2024 2:31:23 PM
 
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
 
PLEASE APPLY HERE
 
 
 
 
 

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SPECIALIST: SERVER ADMINISTRATION X2
 
Details
Closing Date 2024/06/07
Reference Number SAB240521-3
Job Title Specialist: Server Administration x2
Job Type Permanent
Branch Corporate Services
Division ICT and Knowledge Management
Department ICT Infrastructure
Job Grade D2
Number of Positions 2
Location - Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category  IT
 
Job Advert Summary
 
Purpose Statement
To design, develop, implement and maintain the SABS Server Infrastructure environment by resolving internal and external queries timeously
 
About SABS
The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
 
SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
 
Please note that application received after the closing date will not be considered.
 
Minimum Requirements

• Diploma + Advanced Diploma / B-Degree in ICT, IS, Computer science or a related field (NQF Level 7)
• MCSE: Productivity Certification is essential.
• Server Certification is advantageous.
• Oracle Certified Server Associate is advantageous.
• VMware certification is preferred.
• Information Technology Infrastructure Library (ITIL) Foundation Certification is advantageous.

 
Duties and Responsibilities
 
Functional Management

• Install, configure, upgrade and maintain hardware and software systems as per SABS ICT governance protocols.
• Configure, maintain and upgrade best in class operating systems.
• Perform back-up, recovery and retrieval functions as required within the Server Administration environment.
• In collaboration with ICT Architecture contribute towards the development of the ICT Server Infrastructure architecture.
• In collaboration with ICT Security develop and maintain the Server Security framework and protocols.
• Monitor and report on the capacity and performance of the server infrastructure to ensure availability and accessibility in line with ICT protocols.
• Perform VPN administration (DNS, DHCP etc.) within SABS.
• Build, configure and restore domain controllers within SABS.
• Administer and maintain system accounts through active directory.
• Review server and application logs.
• Administer the network environment as per SABS requirements.
• Provide technical guidance and advice related to the hardware and software upgrades, modifications and improvements within the ICT environment.
• Monitor and maintain configurations of various SABS datacentres (including APN, availability, accessibility and redundancies, etc.) 
• Prepare technical documentations and reports on the operation of relevant server infrastructure as required.
• Resolve all adverse audit findings linked to server infrastructure timeously.
• Install new or rebuild existing servers in accordance with standards and operational requirements.
• Monitor the SABS disaster recovery (DR) site and administer all critical server infrastructure replication to the DR environment and ensure all testing and verifications are completed efficiently.
• Repair and recover server infrastructure from hardware or software failures and data loss incidents.

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks
• Support and provide evidence to all internal and external audit and regulatory requirements.
• Maintain quality risk management standards in line with regulatory requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

 
Stakeholder Management

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present relevant information stakeholders when required.
• Ensure the provision of excellent customer service.
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries and complaints where required.
• Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
• Provide subject-matter advocacy and expertise to all relevant stakeholders.
• Manage internal and external relationships to ensure that business process engineering best practices are implemented across the organisation.

 
 
Attachment: Advert-Specialist Server Administration.pdf (87.30 kb) - 5/27/2024 2:27:52 PM
 
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
 
PLEASE APPLY HERE
 
 
 
 
 
 

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TECHNICIAN: APPLICATION DEVELOPMENT AND SUPPORT
 
Details
Closing Date 2024/06/07
Reference Number SAB240521-2
Job Title Technician: Application Development and Support
Job Type Permanent
Branch Corporate Services
Division ICT and Knowledge Management
Department ICT Business Applications
Job Grade C3
Number of Positions 1
Location - Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category IT
 
Job Advert Summary
 
Purpose Statement
To provide development support and maintenance of business applications including the migration of legacy systems to the latest fit-for-purpose technology in line with organisational objectives.
 
About SABS
The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
 
SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
 
Please note that application received after the closing date will not be considered.
 
Minimum Requirements       

• National Diploma / Diploma in IT, Information Systems, Computer science or a related field (NQF Level 6)
• DevOps Certification is advantageous.
• ITIL Foundation certification is advantageous.
• 3 years relevant work experience in Application Development on Java, Java Script, Oracle and .Net.
• Proven track record in maintaining and supporting ERP and Human Capital Information systems.
• Proven track record in supporting the migration and integration of legacy application systems within a corporate environment.
• Proven track record in maintaining the implementation of complex applications.

 
Duties and Responsibilities
 
Functional Management

• Maintain and provide support for all software applications within SABS.
• Coordinate the assessment, impact analysis, investigation into root causes and implementation of solutions for all proposed business requirements.
• Monitor and maintain the implementation of application design and provide continuous improvement solutions.
• Trouble shoot and code test application defects (bug identification, bug fixing etc.) as logged by users.
• Coordinate the integration of applications from the user acceptance environment to the production environment in conjunction with relevant stakeholders.
• Maintain subsequent system changes and communicate implemented changes to relevant stakeholders.
• Prepare and present the required standard documentation for ICT change control processes.
• Provide technical support in resolving all audit findings on the schedule as required.
• Participate in project teams to document and support solutions.
• Provide ad-hoc application development and related support activities as required by line management.
• Coordinate maintenance services to ensure that all business applications are fully operational and functioning as required. 
• Compile Business Application statistics and information as required and submit to the relevant stakeholders.
• File all relevant financial reports on the relevant ERP system for external and internal stakeholders in support of chargeback for services rendered.

 
Risk and Compliance Management 

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit and regulatory requirements.
• Maintain quality risk management standards in line with ISO and regulatory requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

 
Stakeholder Management

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and task teams when required.
• Attend meetings and present relevant information to stakeholders when required.
• Ensure efficient communication to all relevant stakeholders.
• Ensure the provision of excellent customer service.
• Resolve and follow-up on queries and problems within span of control and within agreed time frames.
• Liaise with relevant stakeholders regarding follow-up of information, as required.
• Escalate unresolved ICT requests and provide status reports as per standard operating procedures

 
 
Attachment: Advert-Technician Application Development and Support.pdf (85.38 kb) - 5/27/2024 2:34:12 PM
 
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
 
PLEASE APPLY HERE
 
 
 
 

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SPECIALIST: APPLICATION DEVELOPMENT AND SUPPORT X2
 
Details
Closing Date 2024/06/07
Reference Number SAB240521-1
Job Title Specialist: Application Development and Support X2
Job Type Permanent
Branch Corporate Services
Division ICT and Knowledge Management
Department ICT Business Applications
Job Grade D2
Number of Positions 2
Location - Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category  IT
 
Job Advert Summary
 
Purpose Statement
Responsible for the design, development, implementation and maintenance of business applications including the migration of legacy systems to the latest fit-for-purpose technology in line with organisational objectives.
 
About SABS
The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
 
SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
 
Please note that application received after the closing date will not be considered.
 
Minimum Requirements

• Diploma + Advanced Diploma /B-Degree in IT, Information Systems, Computer science or a related field
• DevOps Certification is advantageous
• ITIL Foundation certification is advantageous
• Microsoft Developer or similar certification is advantageous                                                                
• 8 years relevant work experience in ICT Business Intelligence / Programming                                                           
• 4 years specialist experience       
• Proven track record in developing, maintaining and supporting ERP and Human Capital Information systems  
• Experience in migration and integration of legacy application systems within a corporate environment  
• Proven track record in developing and implementing complex applications                                                   

 
Duties and Responsibilities
 
Functional Management

• Develop and implement the systems methodology required for the implementation of application solutions.
• Assess, conduct impact analysis, investigate root causes and implement solutions for all proposed business requirements.
• Monitor and evaluate the implementation of application design and provide continuous improvement solutions.
• Trouble shoot, resolve and code test application defects (bug identification, bug fixing etc.) implementation challenges as logged by users.
• Enhance system/application and work closely with stakeholders to analyse, design and develop new functionality according to business requirements, time, cost and quality objectives.
• Assess and conduct impact analysis of all business requirements on applications for successful systems integration.
• Ensure that all processes to be undertaken for the implementation of any application and subsequent system change is communicated and implemented such as user acceptance testing, ICT change control process, user training, and post implementation support.
• Prepare and present the required standard documentation for ICT change control processes.
• Compile required Business Application reports for the ICT Service Desk and submit to the relevant stakeholders as required.
• Resolve all audit findings on the schedule as required.
• Perform regular self-assessments on audit related issues.
• Partner with internal and external project teams to document, develop and implement solutions.
• Review all applications prior to implementation to verify consistency and conformance with processes and policies in collaboration with the relevant stakeholders.

 
Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit requirements.
• Maintain quality risk management standards in line with ISO requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
• Identify, analyse, evaluate, treat and monitor possible risks to the ICT systems and perform mitigation planning.

 
Stakeholder Management

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present relevant information stakeholders when required.
• Ensure the provision of excellent customer service. 
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries and complaints where required.   
• Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
• Provide subject-matter advocacy and expertise to all relevant stakeholders.
• Manage internal and external relationships to ensure that business process engineering best practices are implemented across the organisation.

 
 
Attachment: Advert-Specialist Application Development and Support.pdf (87.62 kb) - 5/27/2024 2:29:54 PM
 
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
 
PLEASE APPLY HERE
 
 
 
 

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MANAGER: ICT SERVICE DESK AND END USER SUPPORT
 
Details
Closing Date 2024/06/07
Reference Number SAB240520-1
Job Title Manager: ICT Service Desk and End User Support
Job Type Permanent
Branch Corporate Services
Division ICT and Knowledge Management
Department ICT Help Desk and End User Support
Job Grade D3
Number of Positions 1
Location - Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category IT
 
Job Advert Summary
 
Purpose Statement
To develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the SABS to support strategic objectives and business operations.
 
About SABS
The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
 
SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
 
Please note that application received after the closing date will not be considered.
 
Minimum Requirements       

• Diploma + Advanced Diploma / B-Degree in IT, IS, Computer Science or related field (NQF Level 7)
• Information Technology Infrastructure Library (ITIL) Foundation Certification is essential 
• MCSE:  Desktop Infrastructure or Core Infrastructure Certification is advantageous
• CCNA Certification is advantageous
• 10 years relevant work experience in ICT 
• 3 years managerial experience
• Proven track record in managing an ICT service desk and support environment 

 
Duties and Responsibilities
 
Operational Management

• Contribute towards the development of an operational strategy for the Division and ensure alignment of this strategy with the plan for the ICT Service Desk and End-User Support business unit overall.
• Ensure productivity and efficiency is measured effectively against set objectives and implement improvements where required.
• Manage and ensure the drive of continuous improvement activities.
• Manage the business unit and ensure that it contributes to the achievement of business objectives
• Manage operations effectively to deliver services within timelines and prescribed quality through effective resource management
• Manage the provision of ICT Service Desk and End-User Support services to support the delivery of SABS Strategic objectives.
• Use insights gained through business information to compile reports, and metrics to measure success and inform the business decisions within area of responsibility.

 
Functional Management

• Manage and ensure an effective customer focused service desk functioning including incidents and call management, telephonic and remote support, end-user training, user access and password management according to standard operating procedures and relevant policies.
• Manage overall effective Technical desktop, laptop and printer support regards to set-up of PC/s, Laptops, Proximas as well as ongoing trouble shooting, installations, rebuilds, patching and remote support
• Ensure overall management of ICT service requests to prevent escalation and customer complaints and meet SLA’s
• Ensure a high level of end user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets.
• Provide sound technical resources and senior escalation points for numerous technologies.
• Create consistent surveying process for customer survey and ticket follow-up, using automated surveys or personal follow-up, ensuring continuous improvements and foster a customer-centric environment.
• Ensure the compilation and provision of updated training material and information for Intranet and other relevant on-line use.
• Maintain an asset register for all ICT assets (hardware and software), in line with procurement and decommissioning control procedures.

 
Risk and Compliance Management

• Ensure the mitigation of the business unit’s risk profile through the identification and application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks.
• Responsible for the coordination and maintenance of quality risk management in line with relevant standards, Accreditation and regulatory requirements.
• Monitor changes in the legislative and regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
• Drive the implementation of compliance with policies aimed at strengthening the SABS brand and stakeholder interface.
• Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
• Oversee the maintenance and effective implementation of Service Level Agreements / contracts to minimise business risk and ensure business continuity.
• Implement ICT governance, risk and compliance framework to protect the organisation’s information assets
• Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures.
• Proactively evaluate related risks against changing trends and market/economic conditions.

 
Financial Management

• Provide input in the planning and compilation of the annual budget aligned to the tactical delivery plans to support the implementation of set objectives.
• Ensure the effective implementation, management, monitoring of the budget, and mitigate and report on any variances.
• Ensure the deployment of proper financial controls to manage the budget.

 
People Management

• Proactively manage all direct reports in order to ensure that the strategic objectives for the division are met.
• Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.
• Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices.
• Manage and lead ICT Service Desk and End-User Support by providing clarity of vision; prioritising resources; facilitating alignment of the team; managing non-performance, driving a customer-centric performance culture, setting appropriate KPA’s and ensure the cascading thereof throughout ICT Service Desk and End-User Support and driving their achievement; inspiring commitment; encouraging mutual support; and enabling development opportunities.
• Implement a learning culture within scope of control.
• Drive performance management in line with the SABS policy within the team, and address performance challenges and develop subordinates to meet the expected performance standards.
• Be the change champion for all ICT Service Desk and End-User Support-wide change, culture and diversity projects and programmes

 
Stakeholder Management 

• Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
• Build and maintain effective internal and external stakeholder relationships (for example Operations, Accreditation etc.) for the purpose of expectations management, knowledge sharing and integration, and to deliver operational excellence.
• Represent and participate in the organisation’s committees and task teams when required.
• Convene, chair and attend meetings and present performance and business-related information to relevant stakeholders when required.
• Manage and resolve operational enquiries and complaints through timeous resolution and/or escalation as required
• Provide technical support and advocacy on ICT Service Desk related matters to the organisation.
• Ensure the documentation of all stakeholder engagements to ensure continuity for future engagements.

 
 
Attachment: Advert Manager-ICT Service Desk and End User Support.pdf (94.00 kb) - 5/27/2024 2:24:26 PM
 
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
 
PLEASE APPLY HERE

​ICT SERVICE DESK AGENT: TECHNICAL SUPPORT
 
Details
Closing Date 2024/06/07
Reference Number SAB240508-1
Job Title ICT Service Desk Agent: Technical Support
Job Type Permanent
Branch Corporate Services
Division ICT and Knowledge Management
Department ICT Help Desk and End User Support
Job Grade C2
Number of Positions 1
Location - Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category  IT
 
Job Advert Summary
            
Purpose Statement
To deliver effective 1st line support to SABS ICT users and to conduct maintenance of ICT equipment at SABS sites to ensure the optimal functional of ICT systems and infrastructure. 
 
About SABS
The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
 
SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
 
Please note that application received after the closing date will not be considered.
 
Minimum Requirements
National Diploma / Diploma in ICT, Computer Science or equivalent field (NQF Level 6)
A+ certification is advantageous 
Information Technology Infrastructure Library Certification is essential 
MSCE: Core Infrastructure Certification is advantageous
3 years relevant work experience in ICT Support
 
Duties and Responsibilities
 
Functional Management

• Provide ICT service desk support to end-users including assigning incidents or service requests, answering service desk calls, resolving logged user issues, and escalating unresolved calls as per standard operating procedures.
• Proactively monitor and report on network and system outages.
• Troubleshoot, diagnose, and resolve support queries as well as other third-party faults
• Escalate queries to 2nd line where required, according to escalation guidelines.
• Prioritise and manage open and pending tickets effectively.
• Ensure that faults are resolved in a timely manner to meet defined SLA targets.
• Own and drive ticket resolution for all assigned tickets within scope of control, including information gathering, troubleshooting, feedback, and updates to end-users.
• Provide ad-hoc 2nd line support for all SABS software, hardware and ICT services as and when required.
• Clean and remove malicious software and viruses from infected devices as required.
• Download, test and install vendor patches and/or updates as required.
• Provide remote ICT support to end-users to resolve queries, and telephonic support when unable to gain remote access. 

 
Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit requirements.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
• Ensure that system infrastructure and related procedures are adhered to as per company policies and standards.

 
Stakeholder Management

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation. 
• Represent and participate in the organisation’s committees and tasks teams when required.
• Ensure efficient communication of all inspections, non-conformances and reports to line management
• Provide excellent customer service as per the SLA.
• Handle queries and resolve problems within span of control and within agreed time frames.

 
 
Attachment: Advert - ICT Service Desk Agent.pdf (84.21 kb) - 5/27/2024 2:58:00 PM
 
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
 
PLEASE APPLY HERE