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SOUTH AFRICAN BUREAU OF STANDARDS (SABS)
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INTERNAL/EXTERNAL ADVERTISEMENT
 
POSITION: MANAGER: ICT SERVICE DESK & END-USER SUPPORT
EMPLOYMENT TYPE: PERMANENT
REMUNERATION: MARKET RELATED
AREA: SABS – HEAD OFFICE – PRETORIA
REPORTING TO: HEAD: ICT & KNOWLEDGE MANAGEMENT
 
MARKET RELATED 
To develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the SABS to support strategic objectives and business operations. 
 
KEY PERFORMANCE AREAS AND OUTPUTS 
Operational Management 
  • Contribute towards the development of an operational strategy for the Division and ensure alignment of this strategy with the plan for the ICT Service Desk and End-User Support business unit overall. 
  • Ensure productivity and efficiency is measured effectively against set objectives and implement improvements where required. 
  • Manage and ensure the drive of continuous improvement activities. 
  • Manage the business unit and ensure that it contributes to the achievement of business objectives. 
  • Manage operations effectively to deliver services within timelines and prescribed quality through effective resource management. 
  • Manage the provision of ICT Service Desk and End-User Support services to support the delivery of SABS Strategic objectives. 
  • Use insights gained through business information to compile reports, and metrics to measure success and inform the business decisions within area of responsibility. 
 
Functional Management 
  • Manage and ensure an effective customer focused service desk functioning including incidents and call management, telephonic and remote support, end-user training, user access and password management according to standard operating procedures and relevant policies. 
  • Manage overall effective technical desktop, laptop and printer support regards to set-up of PC/s, Laptops, Proximas as well as ongoing trouble shooting, installations, rebuilds, patching and remote support 
  • Ensure overall management of ICT service requests to prevent escalation and customer complaints and meet SLA’s 
  • Ensure a high level of end user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets. 
  • Provide sound technical resources and senior escalation points for numerous technologies. 
  • Create consistent surveying process for customer survey and ticket follow-up, using automated surveys or personal follow-up, ensuring continuous improvements and foster a customer-centric environment. 
  • Ensure the compilation and provision of updated training material and information for Intranet and other relevant on-line use. 
  • Maintain an asset register for all ICT assets (hardware and software), in line with procurement and decommissioning control procedures. 
  • Create a knowledge base and customer service portal of relevant information, FAQs and guides that promote self-service and self-help and drive faster incident resolution. 
  • Ensure that IT users with common queries and issues are directed to the knowledge base as the first course of action. 
 
Risk and Compliance Management 
  • Ensure the mitigation of the business unit’s risk profile through the identification and application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks. 
  • Responsible for the coordination and maintenance of quality risk management in line with relevant standards, Accreditation and regulatory requirements. 
  • Monitor changes in the legislative and regulatory environment and ensure that appropriate operational controls are implemented to address new requirements. 
  • Drive the implementation of compliance with policies aimed at strengthening the SABS brand and stakeholder interface. 
  • Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements. 
  • Oversee the maintenance and effective implementation of Service Level Agreements / contracts to minimise business risk and ensure business continuity. 
  • Implement ICT governance, risk and compliance framework to protect the organisation’s information assets 
  • Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures. 
  • Proactively evaluate related risks against changing trends and market/economic conditions. 
 
Financial Management 
  • Provide input in the planning and compilation of the annual budget aligned to the tactical delivery plans to support the implementation of set objectives. 
  • Ensure the effective implementation, management, monitoring of the budget, and mitigate and report on any variances. 
  • Ensure the deployment of proper financial controls to manage the budget. 
 
People Management 
  • Proactively manage all direct reports in order to ensure that the strategic objectives for the division are met. 
  • Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team. 
  • Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices. 
  • Manage and lead ICT Service Desk and End-User Support by providing clarity of vision; prioritising resources; facilitating alignment of the team; managing non-performance, driving a customer-centric performance culture, setting appropriate KPA’s and ensure the cascading thereof throughout ICT Service Desk and End-User Employee’s Initials Manager’s Initials 
  • Support and driving their achievement; inspiring commitment; encouraging mutual support; and enabling development opportunities. 
  • Implement a learning culture within scope of control. 
  • Drive performance management in line with the SABS policy within the team, and address performance challenges and develop subordinates to meet the expected performance standards. 
  • Be the change champion for all ICT Service Desk and End-User Support-wide change, culture and diversity projects and programmes 
  • Recruit and retain key talent and other critically skilled personnel to manage internal processes and oversee the tactical, daily analytical work of the team. 
 
Stakeholder Management 
  • Identify and mitigate internal systems and procedural barriers to enhance excellent customer service. 
  • Build and maintain effective internal and external stakeholder relationships (for example Operations, Accreditation etc.) for the purpose of expectations management, knowledge sharing and integration, and to deliver operational excellence. 
  • Represent and participate in the organisation’s committees and task teams when required. 
  • Convene, chair and attend meetings and present performance and business-related information to relevant stakeholders when required. 
  • Manage and resolve operational enquiries and complaints through timeous resolution and/or escalation as required. 
  • Provide technical support and advocacy on ICT Service Desk related matters to the organisation. 
  • Ensure the documentation of all stakeholder engagements to ensure continuity for future engagements. 
 
MINIMUM EDUCATIONAL QUALIFICATIONS AND EXPERIENCE
Qualifications
  • Diploma + Advanced Diploma / B-Degree in IT, IS, Computer Science or related field (NQF level 7).
  • Information Technology Infrastructure Library (ITIL) Foundation Certification is essential.
  • MCSE: Desktop Infrastructure or Core Infrastructure Certification is essential.
  • CCNA Certification is advantageous.
 
Experience
  • 10 years relevant work experience in ICT at Operational level.
  • 3 years managerial experience at Managerial level
  • Proven track record in managing an ICT service desk and support environment at Managerial level
 
KEY COMPETENCIES
• Communication • Results Orientation • Building Relationships • Customer Focus • Planning & Organising •Quality Focused • Teamwork • Personal Drive • Problem Solving skills • Business and Technical Mastery• Problem Solving• Influencing and Negotiating • Managing Performance• Leadership• Leading Change
 
 
APPLICATIONS & ENQUIERIES
Interested candidates should send your CV to sabsrecruit1@sabs.co.za. 
Applications should be accompanied by certified copies of qualification/certificates, driver’s license, and identity document. Applicants with foreign qualifications must submit a SAQA evaluation report of the qualification.
 
CLOSING DATE: 27 December 2023
 
Only suitable candidates need to apply. If you have not received a response from us within four (4) weeks of the closing date, please consider your application unsuccessful.
 
NOTE:
The candidate will be subject to: Security clearance, verification of qualifications and other assessments as required for Executive Positions. SABS is committed towards increasing the representation of previously disadvantaged groups in line with its Employment Equity Plan.
Please note that correspondence and communication will only be conducted with short listed candidates and that SABS reserves the right not to appoint if a suitable candidate is not identified. SABS also reserves the right to withdraw or re-advertise the position at any time.
 
 
 
 



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INTERNAL/EXTERNAL ADVERTISEMENT
 
POSITION:  ACCOUNTANT: FINANCIAL STRATEGY
EMPLOYMENT TYPE: PERMANENT
REMUNERATION: MARKET RELATED
AREA: SABS – HEAD OFFICE – PRETORIA
REPORTING TO: HEAD: HEAD: FINANCIAL STRATEGY
 
MAIN JOB PURPOSE
To collect and process relevant and accurate financial data and provide this to Management Accountants to support accurate financial performance analysis for the business.
 
KEY PERFORMANCE AREAS AND OUTPUTS
Functional Management
•Analyse and provide weekly sales information to Management Accountants
• Gather and prepare data reports for sales trends analyses
• Analyse, investigate and reallocate (where necessary) various income and expense account transactions
• Gather data for the preparation of financial reports
• Draw reports from the BI Tool for preparation of financial statements and statutory reports
• Perform variance analysis on expenses
• Prepare and process journals for reallocation
• Manage the Procure-To-Pay process related to Financial Strategy within scope of control, in consultation with the Head
• Analyse open expense requisitions and orders on a daily basis
• Follow up with the administrators in the business on aging open orders and ensure closing of aging orders
• Provide feedback to process owners on incorrect allocations
• Perform ad-hoc Financial Strategy activities, within scope of control, as and when requested by management.
• Compile or provide input to key operational and strategic reports as required
• Gather data for the compilation of budgets and forecasts
• Perform trend and variance analyses on key revenue and expenditure items
• Prepare final budget templates
• Allocate all CAPEX motivations received from business to relevant Financial Strategy BU members
• Provide feedback to business on the progress of the CAPEX process
• Follow up and obtain progress on the acquisition of capital assets from the Supply Chain Management BU
• Review and resolve CAPEX motivations and queries where the value is R250 000 or less.
• Gather relevant data to monitor the returns from the acquired capital assets.
 
Risk and Compliance Management
•Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
•Support and provide evidence to all internal and external audit and regulatory requirements.
•Maintain quality risk management standards in line with ISO and regulatory requirements.
•Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
•Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
 
Stakeholder Management
• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present relevant information stakeholders when required.
• Ensure efficient communication to all relevant stakeholders.
• Ensure the provision of excellent customer service.
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries, complaints where required.
• Liaise with relevant stakeholders regarding follow-up of information, as required.
 
MINIMUM EDUCATIONAL QUALIFICATIONS AND EXPERIENCE
Qualifications
• National Diploma / Diploma in Management Accounting, Financial Accounting, or a related field (NQF Level 6)
 
Experience
• 3 years relevant work experience in Management Accounting at Operational level.
• Proven track record in processing journals and effective review of income and expenditure general ledger accounts at Operational level
• Proven track record in resolving CAPEX motivations at Operational level
 
KEY COMPETENCIES
• Communication • Results Orientation • Building Relationships • Customer Focus • Professional and Technical • Teamwork • Personal Drive • Problem Solving skills • Problem Solving •
 
APPLICATIONS & ENQUIERIES
Interested candidates should send your CV to sabsrecruit1@sabs.co.za
Applications should be accompanied by certified copies of qualification/certificates, driver’s license, and identity document. Applicants with foreign qualifications must submit a SAQA evaluation report of the qualification.
 
CLOSING DATE: 27 December 2023
 
Only suitable candidates need to apply. If you have not received a response from us within four (4) weeks of the closing date, please consider your application unsuccessful.
 
NOTE:
The candidate will be subject to: Security clearance, verification of qualifications and other assessments as required for Executive Positions. SABS is committed towards increasing the representation of previously disadvantaged groups in line with its Employment Equity Plan.
Please note that correspondence and communication will only be conducted with short listed candidates and that SABS reserves the right not to appoint if a suitable candidate is not identified. SABS also reserves the right to withdraw or re-advertise the position at any time.







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The South African Bureau of Standards (SABS) External Bursary Scheme for fulltime undergraduate studies 2024
 
5 December 2023 (Closing date: 14 December 2023)
 
SABS is offering bursary funding towards tertiary, undergraduate qualifications in the following fields or study for 1st year students:
• Science
• Engineering
• Information Technology/Computer Science
• Commerce
 
Bursary requirements
For students to be considered for the bursary, they have to meet the following requirements:
• Bursaries are awarded for full time studies at a recognised and accredited South African Institute of Higher Learning.
• Provincial acceptance into an undergraduate degree
• Having achieved an average pass of 65% in the June 2023 Grade 12/matric examinations, with the final awarding of the bursary subject to the final results
• Being younger than 25 years
• Being in financial need (unable to afford to attend university without a bursary)
 
Bursary agreement
• Potential external bursars will be required to avail themselves for interviews.
• Successful applicants for bursaries will be expected to sign an agreement with SABS.
 
 
Please complete the online application form, and ensure it is submitted with all the relevant supporting documents. 
Incomplete documents will not be accepted.
 
PLEASE USE Bursaries20232024@sabs.co.za for supporting documents 
 
CLICK HERE TO APPLY
 
Please note:
• The SABS shall apply affirmative action principles in the awarding of external bursaries.
• A strong preference will be given to students with disabilities.
• Should you not receive feedback within 4 weeks from the closing date, please consider your application as unsuccessful. Communication will be with shortlisted applicants only.
 
Closing date: 14 December 2023 (late applications will not be accepted)