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SEFAKO MAKGATHO HEALTH SCIENCES UNIVERSITY (SMU) VACANCIES
SEFAKO MAKGATHO HEALTH SCIENCES UNIVERSITY (SMU)
OFFICE OF THE VICE CHANCELLOR
DEPUTY VICE-CHANCELLOR: OPERATIONS (1 Post)
(5-year fixed-term contract appointment)
Ref no: 120/2024/OR/P2
Sefako Makgatho Health Sciences University (SMU) offers professional health sciences training and education in a range of fields through excellence in teaching, learning, innovative research and community engagement.
SMU seeks an astute and experienced leader for the position of Deputy Vice-Chancellor: Operations (DVC: Operations) who has a comprehensive appreciation of how the operations links into the academic project. S/he will govern and lead the support services of Human Resources (HR), Information and Communication Technology (ICT), the Built Environment Marketing and Communications and Security Services for the University.
MINIMUM REQUIREMENTS
• A Master’s degree.
• A track record of managing a complex portfolio, directing at least two disciplines in a similar environment particularly Infrastructure/Built Environment and/ or ICT and/ or Human Resources.
• A minimum of ten (10) year’s demonstrated management experience in senior or executive management.
• Leadership capacity with a proven track record in the management of support services.
• Possess a thorough understanding of managing complex projects, critical to the transformation of the University.
• Must have an in-depth appreciation for the academic project and its link into delivery on the operations.
• Highly proficient in latest systems trends and technology.
• Understands institutional cultural transformation and organizational alignment.
RECOMMENDATIONS
• A doctoral degree will be an added advantage.
• Experience in the Higher Education sector will be an added advantage.
COMPETENCIES
• Technical/ professional knowledge and skill
• Strategic and visionary leadership
• Manage complexity and ambiguity and think strategically under pressure
• High emotional intelligence
• Excellent project management skills
• Ability to work independently
• Exceptional work ethic and standards, with a dedicated commitment to delivery
• Comfortable with technology
• Personal impact, stature, and credibility, with an intrinsic value set of honesty and integrity
• People management with the ability to inspire, mobilise and empower people of diverse backgrounds to larger scale transformation or innovation
• Build strategic alliances and partnerships
• Emotional intelligence and political sensitivity
• Management of transformation and change
• Decision-making and problem solving in the face of ambiguous, uncertain and conflicting situations
• Team player and the ability to cultivate constructive teamwork
KEY PERFORMANCE AREAS (KPAs)
• Govern and lead the support services of the University anchored in an appreciation of the academic projects, namely,
Institutional Human Resources (HR) Leadership
• Accountable for strategies and plans for HR and gains approval from Governance Committees
• Accountable for overseeing amendments, maintenance and implementation of HR policies and procedures
• Maintains a cost-effective Organisational structure of positions for the University
• Accountable for fair remuneration practice, and monitors the remuneration budget
• Accountable for the sourcing and recruitment of competent staff; actively participating in the recruitment and placement of senior positions
• Leads a learning and development culture aligned with the University’s performance management objectives
• Accountable for succession planning of senior positions in the University
• Facilitates an institutional culture in alignment with SMU values, where people are valued, and performance is rewarded
• Reports on HR metrics, skills shortages, and gaps
• Empowers staff to succeed to enhance a performance driven culture
• Puts agile HR process and systems in place
• Facilitates sound employee relations to foster a healthy institutional climate and work environment
• Communicates regularly to the University regarding HR issues, projects and initiatives
• Cultivates an internal HR service and “internal customer” orientated culture
Institutional Information Communications Technology
• Accountable for the Information and Communication Technology strategy of the University
• Staying abreast of the latest technology trends, specifically as it relates to Higher Education.
• Accountable for Information and Communication Technology policies, procedures and practices
• Accountable for technical architecture applications systems, data storage, system security, ICT communications, redundancy and physical assets
• Actively seeks partnerships for 3rd party income streams and to reduce ICT costs via negotiated agreements
• Monitors that sound ICT governance is in place
• Removes barriers to smooth functioning of the ICT function
• Accountable for the technology business continuity and disaster recovery strategy
• Inculcates a service and customer-oriented culture, such as the implementation for help desk functions and training for ICT staff
Institutional Built Environment Leadership
• Accountable for plans and strategies for the University’s infrastructure, including high value infrastructure implementation
• Accountable for the University’s compliance to the Occupational Health and Safety Act of 1994
• Accountable for the state of SMU built environment, both internal and external built environment
• Actively seek to develop partnerships for the generation of 3rd stream income to alleviate the burden on the University.
• Accountable and takes every measure to ensure the safety of infrastructure
• Collaborates with the Academic Project and Institutional Support functions, such as Finance, Student Affairs and Advancement to facilitate strategic goal achievement
• Conducts infrastructure audits
• Puts effective and constant monitoring systems in place to ensure compliance to infrastructure rules and safety of staff
• Monitors built environment maintenance
• Produces standards consolidated management reports on infrastructure (inclusive of metrics and costs)
• Signs off legislated reports
Institutional Security Leadership
• Remain abreast of issues pertaining to security trends, systems and new technologies in broad terms
• Accountable for all security strategies and plans tenders and implementation
• Accountable for all policies, procedures and rules governing security, access control and security of staff and students
• Analyses and understands requirements for electronic security systems
• Determines needs for physical security, control-room and guarding services
• Resolves complex problems and issues relating to security and security breaches and propose new initiatives/ projects/ procurement contracts to address issues/ problems
• Implements policies for zero-tolerance for violence/criminal offences
• Puts confidential communication mechanisms and procedures in place for whistle blowing
• Collaborate with other stakeholders in protection of staff and students who feel their physical safety is/ was threatened.
Communications and Marketing
• Accountable for the University’s Communications and Marketing strategy
• Remains abreast of latest media technology trends and how to use this to the advantage of the University
• Collaborates with senior internal stakeholders on crafting and capturing a consistent and clean message on the institution’s culture, mission, values and goals
• Translates the institution’s message (vision, mission and values) into tangible and executable plans
• Remaining abreast with key partners, donors, alumni, and organizations who contribute to institutional goals
• Manages and monitors the implementation of communication strategy, and plans
• Development of an integrated marketing, and branding strategy
• Commissions insights into SMU’s position in the higher education landscape
• Accountable for the Marketing and Branding function
• Monitors the effectiveness of campaigns, advertising and other marketing events through analysis of metrics
• Plans collaboratively with internal stakeholders to facilitate student-centric attraction strategies
• Accountable for major institutional events on the annual calendar, such as graduation and other ceremonies
• Integrated, coherent strategy for digital platforms in support of the communication strategy in collaboration with Information Technology
Closing date: Friday 10 January 2025
Applications from Employment Agencies will not be considered.
Applications (quoting the reference number) which should contain documents mentioned below should be forwarded, for the attention of Ms O Ramsingh, to the Human Resources Department, P.O Box 68, Medunsa, 0204 by e-mail at hr.recruitment2@smu.ac.za not later than 12h00 on the closing date as stated in the advertisement.
Documentation required for application:
• A full curriculum vitae; as well as
• An abbreviated (no more than two pages) curriculum vitae;
• Copies of the Identity document or passport;
• Copies of qualifications;
• A self-evaluation by the applicant of his/her suitability for appointment;
• The applicant’s vision for the portfolio;
• The names and contact details of at least three referees (provided that the University reserves the right to appoint and consult its own referees); and
• An indication in writing by the candidate that he/she accepts the applicable Appointment Regulation and Procedure of the University.
All candidates shortlisted will be required to submit themselves to competency assessment before the formal interviewing session.
It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA) and submit the outcome of the SAQA evaluation, together with such qualifications. Failure to submit the requested documents/ information will result in your application not being considered.
Telephonic enquiries regarding conditions of service: (012) 521-4393/4707
The Sefako Makgatho Health Sciences University is an Equal Opportunity and Affirmative Action Employer.
Correspondence will be limited to short-listed candidates only. Applications who have not been contacted within 30 days of the closing date must consider their applications as unsuccessful.
The University reserves the right not to make an appointment.
OFFICE OF THE VICE CHANCELLOR
DEPUTY VICE-CHANCELLOR: OPERATIONS (1 Post)
(5-year fixed-term contract appointment)
Ref no: 120/2024/OR/P2
Sefako Makgatho Health Sciences University (SMU) offers professional health sciences training and education in a range of fields through excellence in teaching, learning, innovative research and community engagement.
SMU seeks an astute and experienced leader for the position of Deputy Vice-Chancellor: Operations (DVC: Operations) who has a comprehensive appreciation of how the operations links into the academic project. S/he will govern and lead the support services of Human Resources (HR), Information and Communication Technology (ICT), the Built Environment Marketing and Communications and Security Services for the University.
MINIMUM REQUIREMENTS
• A Master’s degree.
• A track record of managing a complex portfolio, directing at least two disciplines in a similar environment particularly Infrastructure/Built Environment and/ or ICT and/ or Human Resources.
• A minimum of ten (10) year’s demonstrated management experience in senior or executive management.
• Leadership capacity with a proven track record in the management of support services.
• Possess a thorough understanding of managing complex projects, critical to the transformation of the University.
• Must have an in-depth appreciation for the academic project and its link into delivery on the operations.
• Highly proficient in latest systems trends and technology.
• Understands institutional cultural transformation and organizational alignment.
RECOMMENDATIONS
• A doctoral degree will be an added advantage.
• Experience in the Higher Education sector will be an added advantage.
COMPETENCIES
• Technical/ professional knowledge and skill
• Strategic and visionary leadership
• Manage complexity and ambiguity and think strategically under pressure
• High emotional intelligence
• Excellent project management skills
• Ability to work independently
• Exceptional work ethic and standards, with a dedicated commitment to delivery
• Comfortable with technology
• Personal impact, stature, and credibility, with an intrinsic value set of honesty and integrity
• People management with the ability to inspire, mobilise and empower people of diverse backgrounds to larger scale transformation or innovation
• Build strategic alliances and partnerships
• Emotional intelligence and political sensitivity
• Management of transformation and change
• Decision-making and problem solving in the face of ambiguous, uncertain and conflicting situations
• Team player and the ability to cultivate constructive teamwork
KEY PERFORMANCE AREAS (KPAs)
• Govern and lead the support services of the University anchored in an appreciation of the academic projects, namely,
- Human Resources
- Information and Communication Technology
- Built Environment
- Security Services
- Communications and Marketing
Institutional Human Resources (HR) Leadership
• Accountable for strategies and plans for HR and gains approval from Governance Committees
• Accountable for overseeing amendments, maintenance and implementation of HR policies and procedures
• Maintains a cost-effective Organisational structure of positions for the University
• Accountable for fair remuneration practice, and monitors the remuneration budget
• Accountable for the sourcing and recruitment of competent staff; actively participating in the recruitment and placement of senior positions
• Leads a learning and development culture aligned with the University’s performance management objectives
• Accountable for succession planning of senior positions in the University
• Facilitates an institutional culture in alignment with SMU values, where people are valued, and performance is rewarded
• Reports on HR metrics, skills shortages, and gaps
• Empowers staff to succeed to enhance a performance driven culture
• Puts agile HR process and systems in place
• Facilitates sound employee relations to foster a healthy institutional climate and work environment
• Communicates regularly to the University regarding HR issues, projects and initiatives
• Cultivates an internal HR service and “internal customer” orientated culture
Institutional Information Communications Technology
• Accountable for the Information and Communication Technology strategy of the University
• Staying abreast of the latest technology trends, specifically as it relates to Higher Education.
• Accountable for Information and Communication Technology policies, procedures and practices
• Accountable for technical architecture applications systems, data storage, system security, ICT communications, redundancy and physical assets
• Actively seeks partnerships for 3rd party income streams and to reduce ICT costs via negotiated agreements
• Monitors that sound ICT governance is in place
• Removes barriers to smooth functioning of the ICT function
• Accountable for the technology business continuity and disaster recovery strategy
• Inculcates a service and customer-oriented culture, such as the implementation for help desk functions and training for ICT staff
Institutional Built Environment Leadership
• Accountable for plans and strategies for the University’s infrastructure, including high value infrastructure implementation
• Accountable for the University’s compliance to the Occupational Health and Safety Act of 1994
• Accountable for the state of SMU built environment, both internal and external built environment
• Actively seek to develop partnerships for the generation of 3rd stream income to alleviate the burden on the University.
• Accountable and takes every measure to ensure the safety of infrastructure
• Collaborates with the Academic Project and Institutional Support functions, such as Finance, Student Affairs and Advancement to facilitate strategic goal achievement
• Conducts infrastructure audits
• Puts effective and constant monitoring systems in place to ensure compliance to infrastructure rules and safety of staff
• Monitors built environment maintenance
• Produces standards consolidated management reports on infrastructure (inclusive of metrics and costs)
• Signs off legislated reports
Institutional Security Leadership
• Remain abreast of issues pertaining to security trends, systems and new technologies in broad terms
• Accountable for all security strategies and plans tenders and implementation
• Accountable for all policies, procedures and rules governing security, access control and security of staff and students
• Analyses and understands requirements for electronic security systems
• Determines needs for physical security, control-room and guarding services
• Resolves complex problems and issues relating to security and security breaches and propose new initiatives/ projects/ procurement contracts to address issues/ problems
• Implements policies for zero-tolerance for violence/criminal offences
• Puts confidential communication mechanisms and procedures in place for whistle blowing
• Collaborate with other stakeholders in protection of staff and students who feel their physical safety is/ was threatened.
Communications and Marketing
• Accountable for the University’s Communications and Marketing strategy
• Remains abreast of latest media technology trends and how to use this to the advantage of the University
• Collaborates with senior internal stakeholders on crafting and capturing a consistent and clean message on the institution’s culture, mission, values and goals
• Translates the institution’s message (vision, mission and values) into tangible and executable plans
• Remaining abreast with key partners, donors, alumni, and organizations who contribute to institutional goals
• Manages and monitors the implementation of communication strategy, and plans
• Development of an integrated marketing, and branding strategy
• Commissions insights into SMU’s position in the higher education landscape
• Accountable for the Marketing and Branding function
• Monitors the effectiveness of campaigns, advertising and other marketing events through analysis of metrics
• Plans collaboratively with internal stakeholders to facilitate student-centric attraction strategies
• Accountable for major institutional events on the annual calendar, such as graduation and other ceremonies
• Integrated, coherent strategy for digital platforms in support of the communication strategy in collaboration with Information Technology
Closing date: Friday 10 January 2025
Applications from Employment Agencies will not be considered.
Applications (quoting the reference number) which should contain documents mentioned below should be forwarded, for the attention of Ms O Ramsingh, to the Human Resources Department, P.O Box 68, Medunsa, 0204 by e-mail at hr.recruitment2@smu.ac.za not later than 12h00 on the closing date as stated in the advertisement.
Documentation required for application:
• A full curriculum vitae; as well as
• An abbreviated (no more than two pages) curriculum vitae;
• Copies of the Identity document or passport;
• Copies of qualifications;
• A self-evaluation by the applicant of his/her suitability for appointment;
• The applicant’s vision for the portfolio;
• The names and contact details of at least three referees (provided that the University reserves the right to appoint and consult its own referees); and
• An indication in writing by the candidate that he/she accepts the applicable Appointment Regulation and Procedure of the University.
All candidates shortlisted will be required to submit themselves to competency assessment before the formal interviewing session.
It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA) and submit the outcome of the SAQA evaluation, together with such qualifications. Failure to submit the requested documents/ information will result in your application not being considered.
Telephonic enquiries regarding conditions of service: (012) 521-4393/4707
The Sefako Makgatho Health Sciences University is an Equal Opportunity and Affirmative Action Employer.
Correspondence will be limited to short-listed candidates only. Applications who have not been contacted within 30 days of the closing date must consider their applications as unsuccessful.
The University reserves the right not to make an appointment.
OFFICE OF THE VICE CHANCELLOR
Sefako Makgatho Health Sciences University (SMU) is a comprehensive University, with its seat at Ga-Rankuwa, north of Pretoria and with the exciting and unique opportunity to shape the training of medical and other health professionals, and scientists in general.
In 2024 SMU proudly marked a decade of excellence in higher education. Since its establishment, SMU has devoted itself to the mission of developing a dynamic learning environment, prioritizing both student success and academic innovation. The university’s commitment to building, optimizing, and stabilizing a supportive campus has resulted in a thriving institution known for its academic quality, ground-breaking research, and dedicated community service.
This relentless pursuit of excellence culminated in an outstanding achievement: SMU earned a top spot in the Times Higher Education World University Rankings, securing 10th place among South Africa’s universities. This recognition highlights SMU's transformation into one of the nation’s foremost institutions in health sciences education, underpinned by a commitment to social relevance, cutting-edge research, and impactful community engagement.
The University wishes to invite applications for the following five-year contract position:
VICE CHANCELLOR (P1)
(5 year fixed-term contract)
Ref no: 119/2024/OR/P1
SMU is seeking a dynamic, entrepreneurial and visionary leader to drive the University's new strategy and to further develop our standing and reputation as a leading comprehensive university, firmly rooted in modern-day relevance. This role will require the Vice-Chancellor (VC) to possess a blend of academic excellence, strategic vision, and entrepreneurial mindset.
The key requirements for the role are:
Strategic Leadership:
- Visionary Leadership: The VC must articulate and execute a vision that positions the SMU as a leader in entrepreneurial health science education and research.
- Long-Term Planning: Experience in strategic planning with an emphasis on innovation, growth, and the integration of entrepreneurship into all aspects of the institution.
Academic Leadership:
- Strong Academic Background: A proven healthcare education, research, and health sciences practice track record. An established reputation in the healthcare/ science community is essential.
- Curriculum Development: Experience in developing and implementing innovative health sciences curricula that integrate entrepreneurship, technology, and practical skills.
Entrepreneurial Vision:
- Innovation-driven: Ability to foster a culture of innovation within the university. This includes encouraging faculty and students to engage in research with commercial potential.
- Strategic Partnerships: Proven ability to establish and maintain relationships with industry partners, healthcare organizations, science and research organizations and government bodies to enhance opportunities for research and commercialization.
Leadership and Management:
- Change Management: Experience leading significant institutional changes, particularly those that align the university’s mission with entrepreneurial goals.
- Team Building: Strong leadership in recruiting, developing, and retaining talented faculty/ academic and administrative staff with an entrepreneurial mindset.
Student and Faculty Engagement:
- Mentorship: Ability to mentor faculty and students in academic and organizational endeavours.
- Student-Centric Approach: Commitment to a student-centric culture fostering an educational environment that supports student innovation and entrepreneurship.
Financial Acumen:
- Resource Mobilization: Skilled in fundraising, securing grants, and attracting investment for research and development initiatives. Demonstrated ability to actively grow the university’s third income stream.
- Budget Management: Experience managing budgets with a focus on sustaining academic excellence while investing in entrepreneurial ventures.
Academic and Research Excellence:
- Research Leadership: Strong research background with experience fostering a research culture encouraging commercialization and industry collaboration.
- Quality Assurance: Ensuring the highest standards of academic excellence, including accreditation and compliance with all learning and development standards.
External Relations and Networking:
- Global Outreach: Ability to establish international collaborations that enhance the university’s reputation and provide opportunities for global partnerships in research and entrepreneurship.
- Advocacy and Representation: Representing the university in national and international forums, advocating for policies that support academic entrepreneurship.
Entrepreneurial Ecosystem Development:
- Incubation and Innovation Hubs: Experience in establishing and managing innovation centers, incubators, or technology transfer offices within the university.
- Policy Development: Expertise in developing and implementing policies that support faculty and student entrepreneurship, including intellectual property management, startup incubation, and spin-off creation.
Governance and Accountability:
- Ethical Leadership: Commitment to maintaining ethical standards in all activities, ensuring transparency, integrity, and accountability.
- Governance Experience: Experience in university governance, with the ability to navigate the complexities of balancing academic, financial, and entrepreneurial objectives.
Stakeholder Engagement:
- Alumni and Donor Relations: Building strong relationships with alumni and potential donors to support the entrepreneurial mission of the university.
- Community Engagement: Engaging with the local, national and global community to ensure the university activities have a positive social impact.
Overall Attributes for Position:
- Entrepreneurial Mindset: A proactive approach to identifying opportunities for innovation and commercialization within the health and sciences sectors.
- Adaptability and Resilience: Ability to navigate and lead through the evolving sciences and healthcare landscape, particularly in a rapidly changing environment.
- Communication Skills: Exceptional communication skills to effectively convey the university’s vision, engage stakeholders, and inspire faculty, staff, and students.
KEY PERFORMANCE AREAS (KPAs)
• Lead, develop and consolidate the strategic objectives of SMU in line with its mission, vision and values.
• Provide clear academic and strategic leadership across the University, demonstrating clear decision making and building high performing teams by harnessing the energies of staff, celebrating success, promoting shared values and a culture of ambition and achievement.
• Further develop and deliver the SMU strategy, through working with the University Council to articulate a clear and shared sense of purpose and future direction for the SMU.
• Create an environment within the University that is inclusive, transparent, innovative and transformational and one which attracts, develops and empowers people of outstanding talent and creativity.
• Provide clear leadership to further enhance the academic performance, standards and standing of the SMU, and thus ensuring an increasingly competitive environment, the delivery of high-quality teaching and learning, community engagement and research, which continues to transform the lives of our students and communities.
• Pursue an ambitious research agenda through which the University is recognized for both excellence and research leadership.
• Ensure that SMU exceeds the expectations of students through delivering an outstanding student experience.
• Be a proactive and visible ambassador for SMU through enhancing and promoting the achievements, reputation and standing of the University locally, nationally and internationally, and in so doing continually strengthening SMU's profile.
• Ensure that SMU is innovative, flexible and sufficiently well positioned to influence and respond decisively to ongoing policy changes within a rapidly evolving higher education environment within South Africa and abroad.
• Ensure that the SMU's financial position is robust and positioned well for growth, securing and diversifying funding streams, and establishing new partnerships/ collaborations with partners within Universities South Africa and internationally.
• Uphold excellent standards of accountability, ethics and corporate governance across the University. • Provide strong and engaged leadership to SMU's institutional advancement and internationalization initiatives, including promoting highly engaged alumni.
• Policy and procedure development and implementation aligned to the SMU mission, vision, values and strategic objectives.
• Lead and inspire staff and provide clear direction through a period of transition.
• Manage transformation to ensure the internalization of an organizational and performance culture that supports the strategic imperatives of SMU.
• Overall accountability to the Council for the Human Resource Management, including performance management and development; Quality assurance and risk management; Safety, Health and Environment (SHE) Management
• Overall accountability for ensuring that the University complies with all the relevant legislations and policies, including statutory reporting to the relevant government departments, including the Department of Higher Education and Training (DHET).
MINIMUM REQUIREMENTS
• A Doctoral degree.
• A minimum of ten (10) years demonstrated experience in an executive or senior leadership role in an academic institution or research organization.
• An outstanding academic with an established research track record.
• A proven track record in entrepreneurial leadership.
• An unquestionable track record of integrity, resilience, transparency and honesty, with a strong and demonstrable commitment to equality and social mobility throughout the institution.
• A sound understanding of and ability to influence SA higher education policies, or evidence of an ability to quickly develop such an understanding.
• A comprehensive understanding of developments in the higher education arena locally, in South Africa, and further afield.
• The confidence and courage to take well-considered risks, drawing on the expertise of the university and its stakeholders, including members of Council.
SMU offers a competitive total cost executive remuneration package, inclusive of a range of benefits such as medical aid and pension fund.
Closing date: Friday, 10 January 2025
Application procedure: Candidates should submit their applications to the Senior Director: Human Resources, for the attention of Ms. Odette Ramsingh at hr.recruitment2@smu.ac.za by no later than 12:00 on the closing date stated in this advertisement.
Applications should be accompanied by:
• A full curriculum vitae, as well as an abbreviated (no more than two pages) curriculum vitae;
• Copies of the Identity document or passport;
• Copies of qualifications;
• The candidate's declaration of intent;
• The names and contact details of at least three referees (provided that the University reserves the right to appoint and consult its own referees); and
• An indication in writing by the candidate that he/she accepts the applicable Appointment Regulation and Procedure of the University.
All candidates shortlisted will be required to submit themselves to competency assessment before the formal interviewing session.
It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA) and submit the outcome of the SAQA evaluation, together with such qualifications. Failure to submit the requested documents/ information will result in your application not being considered.
Telephonic enquiries regarding conditions of service must be directed to the Senior Director: Human Resources: (012) 521- 4393 /4707.
The Sefako Makgatho Health Sciences University is an Equal Opportunity and Affirmative Action Employer.
Correspondence will be limited to short-listed candidates only.
The University reserves the right not to make an appointment.