ROAD ACCIDENT FUND (RAF) VACANCIES

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ADMINISTRATIVE ASSISTANT X4
Division:  Claims
Reference No:  5036
Location: Durban, Kwazulu-Natal, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  Yes
T.A.S.K Grade:  06
Job Posting Salary:  R244,732.00
Job Posting End Date:  27 Nov 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Note: This is a 12 month fixed term contract.
 
Purpose of the Job: The Administrative Assistant is responsible for providing administrative day-to-day support to the respective department. 
 
Key Performance Areas
Compliance administration.

• Maintain up-to-date written documentation related to the departments business activities.
• Ensure compliance to the policies and process standards. 
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.

Office coordination.  

• Aid in the maintenance of correspondence, filing, telephonic queries and provide general administration support to the office.
• Maintain strict confidentiality in all matters relating to the office.
• Assist in making follow-ups on outstanding matters. 
• Ensure all requests are handled and responded to within set timelines.
• Engage and follow up with Processing Centers on outstanding matters 
• Assist in ensuring the availability of stationery within the department.
• Validate and verify information and documents submitted for accurate capturing and further handling.
• Ensure the systems/registers used are kept up to date.
• Check for duplicate documents, requests and queries and report on them.
• Allocate reference numbers and accurately capture related documents on different systems.
• Allocation of matters to responsible team members.
• Draft and send out letters to all stakeholders as required. 

Meeting support

• Aid in arranging meetings on behalf of the department.
•  Assist with taking and distributing minutes in accordance to set governance standards. 
• Create and maintain a register to track matters outstanding.
• Support in the maintenance of follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

Document and Records Management.

• Manage Administer the records management and filling processes in line with the RAF filling plan.
• Ensure that the filing system is always up-to-date and functional.
• Aid in the retrieval of information at all times as requested in the office. 
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.

 
Qualifications and Experience  

• Matric or Grade 12 certificate.  
• Relevant 1 years’ experience in Administrative or similar environment.

 
Behavioral competencies

• Planning, organization and coordinating
• Personal mastery
• Emotional wisdom and decision making
• Ethics and values
• Client service orientation

 
Technical Competencies

• Computer literacy in MS Word, Excel, PowerPoint 
• Excellent planning and organizational skills
• Good administrative skills
• Ability to access required information
• Writing skills
• Basic understanding of SCM processes
• Basic financial acumen

 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs".
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Only the first 300 CVs may be considered
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 

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CONSULTANT: VERIFICATION AND VALIDATION
Division:  Claims
Reference No:  4738
Location: East London, Eastern Cape, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  22 Nov 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Note: This is a 12-month, fixed-term contract position
 
Purpose of the job: The Consultant: Verification and Validation is responsible for the verification and validation of registered Claims.
 
Key Performance Areas
Verification and Validation.

• Apply sound legal RAF Act and Regulations to Act, Case Law) knowledge on daily basis to validate claims.
• Search for and apply relevant Case Law during verification and validation.
• Determine the need to call in the injured for questioning in line with the RAF act.
• Apply RAF procedures to validate the claims.
• Assess duplicate claims to address mandates and minimise further processing of duplicate claims.
• Examine and apply the prescription of rules at the claim and product level.
• Verify data and information with relevant stakeholders.
• Assess the validity of death benefits products to determine locus standi.

 
Quality assurance

• Maintain and update necessary reporting standards as per standard operating procedure.
• Adequate and sound quality assurance.
• Ensure that verification and validation are maintained at the highest standards.
• Maintain the implementation of an unusual occurrence procedure.

 
Administrative support

• Document the acknowledge pre assessed claims.
• Deal with/and respond to correspondence.
• Produce documents, briefing papers, reports, and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

 
Stakeholder management

• Maintain healthy relationships with all stakeholders.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

 
Reporting

• Track and report against set objectives and targets.
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives.

 
Qualifications

• Bachelor’s Degree/Advanced Diploma in a related qualification.

Experience

• Relevant 3 years’ experience in the Claims environment.

 
Technical and behavioural competencies required.

• Ability to differentiate different RAF Products
• Knowledge of Motor vehicle Act
• Complex problem identification, solving and decision making.
• Customer value proposition
• Good financial management skills
• Strong analytical capabilities
• Knowledge of Motor Vehicle Accident legislation
• PFMA knowledge
• Attention to detail.
• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 

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OFFICER: LEGAL ADMINISTRATION X 6
Division:  Governance
Reference No:  5055
Location: Cape Town, Western Cape, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  26 Nov 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NB: This is a 12 Months Fixed Term Contract.
 
Purpose of the Job: The Officer: Legal Administration is accountable to process documentation relating to claims settlement as well as the effective coordination of processes and procedures that contribute to the efficient early settlement of claims dispute/s outside court proceedings.
 
Key Performance Areas
 
Legal Administration

• Transcribe and proofread legal documents for settlement discussions.
• Collate all the directives and update on the case file database.
• Retrieval of information at all times as requested in the office.
• Administer process relating to the arbitration of disputes between parties.
• Briefing experts for purposes of administering the claims.
• Administer hearings sessions to ensure that all parties and present information or evidence relative to claims is obtained.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Follow-up on outstanding matters on behalf of the Legal Administration department in the office.
• Document the proceedings and follow up on the action log relation to the settlement of the claims discussion.
• File all settlement agreements.

 
Block Settlements

• Arrange meetings for block settlements.
• Management of court documentation and filling.
• Diarise and monitor court processes.
• Narrate and provide clarity on the assessment and determination on the claims offer done.

 
Reporting

• Contribute to the preparation and submission of reports.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

 
Stakeholder management.

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

 
Qualifications and Experience

• Bachelors Degree in Law or equivalent.
• Relevant 3 years’ experience in a Legal Administration related environment.

 
Technical and behavioural competencies required

• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation
• Dispute resolution, mediation and negotiating capabilities.
• Legislation & Regulatory Knowledge including Personal Injury and Third party compensation.
• Knowledge of laws and legislation that are applicable to the organisation.
• Knowledge of Civil proceedings in the Magistrate, Regional and High Courts of South Africa.

 
Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy.

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »

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CONSULTANT: VERIFICATION AND VALIDATION X2
Division:  Claims
Reference No:  5048
Location: Cape Town, Western Cape, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  15 Nov 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NB: This is a 12 Month’s Fixed Term Contract Position
 
Purpose of the Job:  The Consultant: Verification and Validation is responsible for the verification and validation of registered claims
 
Key Performance Areas
 
Verification and Validation

• Apply sound legal (RAF Act and Regulations to Act, Case Law) knowledge on daily basis to validate claims.
• Search for and apply relevant Case Law when during verification and validation
• Determine the need to call in the injured for questioning in line with the RAF act.
• Apply RAF procedures to validate the claims.
• Assess duplicate claims to address mandates and minimise further processing of duplicate claims
• Examine and apply the prescription of rules at the claim and product level
• Verify data and information with relevant stakeholders
• Assess the validity of death benefits products to determine locus standi.

 
Quality assurance

• Maintain and update necessary reporting standards as per standard operating procedure.
• Ensure that verification and validation are maintained at the highest standards.
• Maintain the implementation an unusual occurrence procedure.

 
Administrative support

•  Document the acknowledge pre-assessed claims
• Deal with/and respond to correspondence
• Produce documents, briefing papers, reports, and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

 
Stakeholder management

• Maintain healthy relationships with all stakeholders
• Follow up and feedback to all stakeholders to keep them updated on the status of a query
• Respond to queries within the predefined turnaround times 

 
Reporting

• Track and report against set objectives and targets
• Report on emerging risks
• Provide ad hoc reports on process improvement initiatives.

 
Qualifications and Experience       

• Bachelor’s degree/Advanced diploma in a related qualification.
• Relevant 3 years’ experience in the Claims environment

 
Technical and behavioural competencies required

• Planning. Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation
• Ability to differentiate different RAF Products
• Knowledge of Motor Vehicle Act
• Complex problem identification, solving and decision making
• Customer value proposition
• Good financial management skills
• Strong analytical capabilities
• Knowledge of Motor Vehicle Accident legislation.
• PFMA knowledge
• Attention to details

 
Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »

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OFFICER: CAPITAL PAYMENT
Division:  Operations
Reference No:  5057
Location: Cape Town, Western Cape, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  Yes
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  26 Nov 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NB: This is a 12 Months Fixed Term Contract Position
 
Purpose of the Job: To request capital payment.
 
Key Performance Areas
 
To request of capital payments

• Request payments in terms of block settlement agreements.
• Request payments in respect of capital for claimants and/or their representatives.
• Request time frames within which payments are to be effected in terms of the court order.
• Prevent delays in requesting payments.
• Identify fraudulent payments and advise Forensics.
• Identify and record interim payments to prevent duplicate payments.
• Compile a schedule of files where settled or capital payment is to be requested.
• Check and prevent duplicate payments.
• Follow up on delayed/pending payments.

 
Provide customer services to clients of the RAF

• Attend to queries from both internal and external stakeholders.
• Provide advice and guidance to Claims sections in respect of duplicate or dummy files.
• Identify referrals to Recourse and Recoveries.
• Request termination of mandates where necessary before effecting payments.

 
Collate and compile statistics as required

• Record and maintain statistics on Payments requests.
• Monitor and report on failed payments.
• Keep daily stats of activities on work allocated and work to be done.
• Submit daily, weekly and monthly stats as required.

 
Render advisory responsibilities

• Attend to queries from stakeholders pertaining to capital payments outstanding.
• Provide feedback on payments to claims sections and attorneys.

 
Provide office administrative services

• Pre-screen files to ensure that they belong to the correct department of the RAF.
• Validate that the correct banking details are loaded on the system prior to requesting payment.
• Verify and validate that the payment is requested to the correct payee.
• Receive and record files where capital payments are to be requested after concluding the validation process.
• Updating the information on the files to correlate with the claims system iro claim number, link number, claimants and attorneys details.
• Compile lists of finalized files to be forwarded to CAFS.
• Request and return files from CAFS and claims when required.
• Attend to queries.
• Update the status and allocation of files on claims view system.
• Maintain accurate records of files where capital payments are to be requested.
• Keep records of movement of all files.  

 
Qualifications and Experience

• NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
• Relevant 3 years’ experience in claims system, MVA procedures and knowledge of court processes environment.

 
Technical and behavioural competencies required

• Communication (written, verbal and listening skills).
• Customer service orientation.
• Professionalism.
• Good organizational skills.
• Problem solving skills.
• Interpersonal Relations.
• Team Player.
• Planning and organizing.
• Analytical thinking.
• Conflict management.
• Decision making skills.
• Personal mastery
• Emotional wisdom
• Ethics and governance
• Customer orientation and customer focus

 
Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy.

 
 
NB: “RAF offers Total Employment Cost packages with no contributions from the Employer, successful candidates are required to structure their packages in manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 

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CONSULTANT: LOSS OF EARNINGS: ADJUDICATION
Division:  Claims
Reference No:  5049
Location:  Cape Town, Western Cape, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  26 Nov 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Note: This is a 12 Months Fixed Term Contract
 
Purpose of the Job: The Consultant:  Loss of earnings- Adjudication is responsible for the processing of claimant application with regards to loss of earnings.
 
Key Performance Areas
 
Loss of earning adjudication 

• Confirm and record medical management recommendations.
• Review the claim against the loss of earnings adjudication standards.
• Check injury documents substantiating an ability to earn an income and make a determination.
• Analyse the age, qualification level and skillset of the claimant to determine whether   the applicant qualifies for an LOE.
• Make a determination on the whether the injured is able to earn income or not as well as whether the injured is major or minor.
• Apply applicable case laws and Statutory limit to determine the LOE quantum.
• Schedule the injured for medical assessment in line with the findings.
• Make recommendations on an appropriate amount of money for pay out per case.

 
Quality assurance

• Adjudicate the LOE product claim in line with the approved policy /SOP.
• Participate in the consultations process on the implementation of programs and services.
• Ensure that programs and services are implemented and maintained at the highest standards.
• Implement the development and implementation of an unusual occurrence procedures.
• Quality assure the loss of earning claims before they can be progressed to the next phase of the claims processing.

 
 
Administrative support

• Record and document proof affinity.
• Deal with/and respond to correspondence.
• Produce documents, briefing papers, reports and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties and memos.

 
Reporting

• Track and report against set objectives and targets.
• Report on emerging risk.
• Provide ad hoc reports on process improvement initiatives.

 
Stakeholder management

• Maintain healthy relationships with all stakeholders.
• Follow up and resolve all queries, following up and making recommendations on which corrective actions are appropriate.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

 
Qualifications

• Bachelor’s Degree/Advanced Diploma in related qualification.

 
Experience

• Relevant 3 years’ experience in claims adjudication related environment.

 
Competencies
 
Behavioural:

• Planning, Organisation and coordinating.
• Personal mastery.
• Judgement and Decision Making
• Ethics and values.
• Client service orientation.

 
Technical:

• Claims management process/processes and systems.
• Complex problem identification, solving and decision making.
• Customer value proposition
• Good financial management skills.
• Strong analytical capabilities.
• Knowledge of motor Vehicle Accident legislation
• PFMA knowledge.

 
Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy.

 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »

​
CONSULTANT: PRE-ASSESSMENT X6
Division:  Claims
Reference No:  5029
Location: Durban, Kwazulu-Natal, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  Yes
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  26 Nov 2024
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
 
 
Note: This is a 12 Month fixed-term contract.
 
Purpose of the Job: The Consultant: Pre Assessment is responsible for the pre assessment of prospective claims applications.
 
Key Performance Areas
Pre-Assessment of prospective claims

• Record all the submitted documents for prospective claims.
• Determine the benefits and the products submitted based on the submitted documents.
• Assess the submitted documents to determine compliance as per defined processes and rules.
• Apply compliance and/ lodgement rules in pre assesing the prospective claim.
• Identify duplicate claims and linked claims.
• Examine the prescription of lodgement and apply prescription rules.
• Verify mortality with Home Affairs
• Communicate the assessment outcomes to the prospective claimants

Quality assurance

• Ensure that pre assessment processes are implemented and maintained at the highest standards
• Maintain the implementation an unusual occurrence procedures.

Administrative support

• Document the acknowledged claims.
• Deal with/and respond to correspondence.
• Produce documents, briefing papers, reports and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

Reporting

• Track and report against set objectives and targets.
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives

Stakeholder management

• Maintain healthy relationships with all stakeholders.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times

 
Qualifications and Experience  

• Bachelor’s Degree/Advanced Diploma in a related qualification
• Relevant 3 years’ experience in the Claims environment.

 
Behavioral competencies

• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

 
Technical Competencies

• Ability to differentiate different RAF Products
• Complex problem identification, solving and decision making.
• Customer value proposition.
• Good financial management skills
• Strong analytical capabilities.
• Knowledge of Motor Vehicle Accident Legislation.
• PFMA knowledge.
• Attention to detail.

 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs".
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Only the first 300 CVs may be considered
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »