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ROAD ACCIDENT FUND (RAF)
 
The Organisation requires the services of a qualified individual at its Cape Town Regional Office on a Six (6) Months Fixed Term Contract.
 
THIS IS AN INTERNAL AND EXTERNAL ADVERTISEMENT
 
JUNIOR CUSTOMER ENGINEER T.A.S.K GRADE 09
ADVERT REFERENCE NO: JCE25012019CPT
LOCATION: Cape Town
CLOSING DATE & TIME: 2/12/2019 11:55 PM


 
Purpose of the Job: The position of Junior Customer Engineer is responsible to provide IT end-user support to internal and external users of RAF ICT services.
 
Key Performance Areas
  • Ensure IT services are accessible to internal and external customers.
  • Manage Multifunctional devices and standalone scanners.
  • Provide 1st line telephone and network infrastructure support.
  • Manage incident and request calls
  • Maintain and update a register of all ICT assets.
  • Conduct Bi-annual asset verification.
  • Provide 1st line VC Support.
  • Provide input to ICT Operations reports.
  • Ensure availability of ICT services at remote based offices.
 

​Required minimum education/training and work experience
  • NQF 6 (Diploma or Advanced Certificate) in IT qualification.
  • 3 year's relevant system support experience.
 
Behavioural and technical and competencies required:
  • Personal mastery
  • Emotional wisdom
  • Ethics and governance
  • Customer orientation and customer focus
  • Citrix knowledge advantageous
  • Drivers Licence
  • Willingness to travel and work extra hours
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Remuneration
A total cost to company of minimum remuneration package applicable to this position is R302 772.00 per annum and will be negotiable commensurate with experience.
 
Closing date: 12 February 2019
 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in manner that will suit their needs".
 
Applications can be forwarded to the Recruitment Officer at the RAF, Cape Town branch; e-mail address is CPTRecruitment@raf.co.za  OR hand delivered to 2nd Floor, Correspondence Department, 1 Thibault Square, Long Street, Cape Town.
 
INSTRUCTION TO PROSPECTIVE APPLICANTS
1.     Indicate the name and the reference number for the position you are applying for on the subject line
2.     Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
3.     Submit a short cv with a maximum of  5 pages
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are under represented in terms of our Employment Equity Plan
 
Please note that the prospective employees will be subjected to security vetting
 
NB:  Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful