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ROAD ACCIDENT FUND (RAF)
 
The Road Accident Fund's mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote the safe use of our roads.
 
The Organisation requires the services of a qualified individuals at its Bloemfontein Customer Service Center for the position of:
 
 
THIS IS AN INTERNAL AND EXTERNAL ADVERTISEMENT 
 
CUSTOMER SERVICE CONSULTANT – BLOEMFONTEIN CSC T.A.S.K GRADE 10
ADVERT REFERENCE NO: CSC12042019JHB
LOCATION: Bloemfontein
CLOSING DATE & TIME: 4/23/2019 11:55 PM


​Purpose of the Job: To provide information to accidents victims about the RAF and to originate their claims

Key Performance Areas
·         Provide client interface with the Fund.
·         Facilitate the processing and origination of claims.
·         Ensure appropriate document/records Management.
·         Facilitate Claims documents collection.
·         Conduct preliminary assessment of merits.
·         Stakeholder relations management.
 
Qualifications and Experience
·         NQF Level 7(Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
·         Basic course in Customer services will be an added advantage.
·         Relevant 3 years minimum experience in claims environment.

 
 Technical and behavioral competencies required:
·         Personal mastery.
·         Emotional wisdom.
·         Ethics and governance.
·         Customer orientation and customer focus.
·         Computer Literacy (MS Office Suite)
·         Team working.
·         Attention to detail.
·         Stress management.
·         Perseverance.
·         Professional conduct
·         Honesty and integrity.
·         Attention to detail.
·         Assertiveness.
·         Results orientation
·         Telephone etiquette.
·         Excellent verbal and non-verbal communication.
·         Interpersonal and listening skills.
·         Decision making
·         Analytical thinking
·         Fraud Awareness.
·         Valid Driver’s License.
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Remuneration
A total cost to company of minimum remuneration package applicable to this position is R349 998 .00 per annum and will be negotiable commensurate with experience.
 
Closing date: 23 April 2019
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer; successful candidates are required to structure their packages in manner that will suit their needs”.
 
INSTRUCTIONS TO PROSPECTIVE APPLICANTS
  1. Indicate the name and the reference number for the position you are applying for on the subject line
  2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
  3. Submit a short cv with a maximum of  5 pages
 
 
APPLICATIONS CAN BE FORWARDED FOR ATTENTION OF THE RECRUITMENT OFFICER AT  jhbrecruitment2@raf.co.za  OR Hand delivered at 28th Floor, corner Jeppe and Von Wielligh Streets, Johannesburg.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to people from previously disadvantaged groups.
 
Prospective employees will be subjected to security vetting.
 
NB: Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.