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ROAD ACCIDENT FUND (RAF)
  
The Road Accident Fund's mission is to provide cover to all road users within the borders of South Africa, to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner, and to actively promote safe use of our roads.
  
The Organisation requires the services of a qualified individuals at its Cape Town Regional Office for the positions of:
 
 THIS IS AN INTERNAL AND EXTERNAL ADVERTISEMENT
 
CUSTOMER SERVICE CONSULTANT: T.A.S.K GRADE 10
CSC30092019CPT
LOCATION: Cape Town
CLOSING DATE & TIME: 10/29/2019 11:55 PM
 
 
Purpose for the job: To provide information to accidents victims about RAF and originate their claims.

Key Performance Areas                                              
  • Provide Client interface of the Fund.
  • Origination of claims, including visiting accident victims in their home visits
  • Document Management
  • Stakeholder relations management
  • Interim assessments of merits and determination of accident victims in need of interim undertakings.
  • Obtaining information to originate claims
      
Qualifications & Experience
  • NQF 7 (Bachelor's Degree or Advanced Diploma) related discipline.
  • Relevant 3 years' experience in the claims environment.
  • Basic course in Customer service will be an added advantage.
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Behavioural and Technical Competencies required:
  • Personal mastery
  • Emotional wisdom
  • Ethics and governance
  • Customer orientation and customer focus.
  • Computer literacy (Ms office suite)
  • Team working
  • Attention to detail
  • Stress management
  • Perseverance
  • Professional conduct
  • Honesty and integrity
  • Assertiveness
  • Result orientation
  • Telephone etiquette
  • Excellent verbal and non-verbal communication
  • Interpersonal and listening skills
  • Customer service orientation
  • Decision making
  • Analytical thinking
  • Fraud awareness
  • Valid driver's license


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Remuneration
Total cost to company applicable to this position is a minimum of R349 998.00 per annum and will be negotiable commensurate with experience. 

NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs".

Closing Date: 29 October 2019.

Applications can be forwarded to the Recruitment Officer at the RAF, Cape Town branch; e-mail address is CPTRecruitment@raf.co.za  OR hand delivered to 2nd Floor, Correspondence Department, 1 Thibault Square, Long Street, Cape Town.

INSTRUCTION TO PROSPECTIVE APPLICANTS
  1. Indicate the name and the reference number for the position you are applying for on the subject line.
  2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date.
  3. Submit a short CV with a maximum of 5 pages.
  4. Please indicate your current salary and salary expectations if considered for the position.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are underrepresented in terms of our Employment Equity Plan.

Please note that the prospective employees will be subjected to security vetting.

NB: Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.