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PUBLIC PROTECTOR VACANCIES
PUBLIC PROTECTOR
RISK SPECIALIST
Location: Head Office, Pretoria
Reference: PPSA 01/09/2025
Remuneration: R468, 459.00 - R551, 823.00 per annum plus benefits
Role Overview:
The incumbent will report to the Senior Manager: Risk Assessment. The Risk Management Specialist is responsible to support business units with the identification, assessment, management, monitoring and reporting on risk, anti-fraud and corruption activities including business continuity management, across the organisation.
Qualifications and Experience
A Grade 12 Certificate. National Diploma/ Bachelor’s Degree in Risk Management / Internal Audit/Finance. A minimum of 3-5 years post-qualification experience, of which 2 years must be at a supervisory level in Risk Management. A postgraduate qualification in Risk Management/ Internal Audit/Finance will be an added advantage. Registration with the Institute of Risk Management of South Africa (IRMSA), the Association of Certified Fraud Examiners (ACFE), Compliance Institute of South Africa (CISA), or other related professional bodies, will be an added advantage.
Competencies and Skills
Knowledge of Risk Management processes and techniques. Effective Communication Skills. Deadline driven and able to deliver high quality work under pressure. Ability to relate at all levels within the organisation. Conceptualising and coordination skills. Planning and organising skills. Good presentation and facilitation skills. Ethical conduct and high level of integrity, responsibility, confidentiality reliable and hardworking. Accuracy and pay attention to details.
Attributes
• Respect• Transparency • Accountability• Courtesy • Team player • Integrity
Key responsibilities and Duties
Assist with the risk assessment and compilation of risk profiles
• Review and update the Risk Register
• Assist in conducting risk assessment interviews and assessment sessions at Head Office and Regions.
• Analyse the risks to identify the likelihood and the impact or magnitude of the effect of risk (risk matrix).
Assist with the development, implementation and maintenance of a risk management policy and strategy
• Assist to develop and implement a risk management policy and strategy.
• Ensure that all spheres in the institution adhere to and comply with the policy.
Provide administration support to the Risk Management Committee.
• Handle all logistical arrangements of Risk Management Committee meetings.
• Take minutes of the Risk Management Committee Meetings.
• Distribute minutes before meetings.
Risk assessment and reporting
• Develop, review, and monitor the implementation of risk management, business continuity, anti-fraud, and corruption prevention measures.
• Facilitate strategic and operational risk assessments.
• Conduct fraud risk assessment workshops.
• Compile and monitor strategic and operational risk registers.
• Draft risk management reports for MANCO, EXCO, Risk Management Committee and Audit Committee.
• Follow up on the implementation of the mitigating action plans that were put in place to reduce the risk to an acceptable level.
• Ensure dissemination of the risk management strategy and the associated plans to employees.
• Ensure regular communication on outstanding items on the risk registers and the risk management plan.
• Assist with the review of the Risk Management Framework, Policies and other guides.
• Provide secretariat services to the Risk Management Committee (RMC).
• Conduct awareness sessions to employees on Fraud Prevention, Risk Management and Business Continuity etc.
• Provide support to the head of the business unit and conduct ad-hoc administrative tasks as required.
Enquiries: Mr S Maredi @ tel (012) 366 7146
Note: All appointments will be done in terms of the Public Protector Act and a 12 month probation period which may be exteneded to 18 months. The successful candidates will be expected to sign the secrecy declaration form and performance agreement within 2 months of accepting the position.
All shortlisted candidates shall undergo compulsory technical accounting competency assessments and only candidates that pass the test shall be invited to the interviews.
All successful candidates will have to undergo security clearance and vetting, and psychometric assessments may be conducted prior to appointment.
The office reserves the right not to fill the vacancies. Correspondences will be limited to the short-listed candidates. Should you not be contacted within 3 months, please consider your application to be unsuccessful.
Applications must be accompanied by a covering letter with a detailed CV and 3 references and including certified copies of qualifications and ID document. The Public Protector South Africa is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representivity (race, gender and disability).
Preference will be given to the candidates whose appointment or promotion meets the requirements for Employment Equity representivity in the Office.
The T Recruitment (Pty) Ltd has been appointed for response handling for the above position. Applications quoting the relevant job title and reference number on the subject line must be submitted to the following email address: applications@tttrecruitment.co.za.
CLOSING DATE: 10 October 2025 at 16:30
RISK SPECIALIST
Location: Head Office, Pretoria
Reference: PPSA 01/09/2025
Remuneration: R468, 459.00 - R551, 823.00 per annum plus benefits
Role Overview:
The incumbent will report to the Senior Manager: Risk Assessment. The Risk Management Specialist is responsible to support business units with the identification, assessment, management, monitoring and reporting on risk, anti-fraud and corruption activities including business continuity management, across the organisation.
Qualifications and Experience
A Grade 12 Certificate. National Diploma/ Bachelor’s Degree in Risk Management / Internal Audit/Finance. A minimum of 3-5 years post-qualification experience, of which 2 years must be at a supervisory level in Risk Management. A postgraduate qualification in Risk Management/ Internal Audit/Finance will be an added advantage. Registration with the Institute of Risk Management of South Africa (IRMSA), the Association of Certified Fraud Examiners (ACFE), Compliance Institute of South Africa (CISA), or other related professional bodies, will be an added advantage.
Competencies and Skills
Knowledge of Risk Management processes and techniques. Effective Communication Skills. Deadline driven and able to deliver high quality work under pressure. Ability to relate at all levels within the organisation. Conceptualising and coordination skills. Planning and organising skills. Good presentation and facilitation skills. Ethical conduct and high level of integrity, responsibility, confidentiality reliable and hardworking. Accuracy and pay attention to details.
Attributes
• Respect• Transparency • Accountability• Courtesy • Team player • Integrity
Key responsibilities and Duties
Assist with the risk assessment and compilation of risk profiles
• Review and update the Risk Register
• Assist in conducting risk assessment interviews and assessment sessions at Head Office and Regions.
• Analyse the risks to identify the likelihood and the impact or magnitude of the effect of risk (risk matrix).
Assist with the development, implementation and maintenance of a risk management policy and strategy
• Assist to develop and implement a risk management policy and strategy.
• Ensure that all spheres in the institution adhere to and comply with the policy.
Provide administration support to the Risk Management Committee.
• Handle all logistical arrangements of Risk Management Committee meetings.
• Take minutes of the Risk Management Committee Meetings.
• Distribute minutes before meetings.
Risk assessment and reporting
• Develop, review, and monitor the implementation of risk management, business continuity, anti-fraud, and corruption prevention measures.
• Facilitate strategic and operational risk assessments.
• Conduct fraud risk assessment workshops.
• Compile and monitor strategic and operational risk registers.
• Draft risk management reports for MANCO, EXCO, Risk Management Committee and Audit Committee.
• Follow up on the implementation of the mitigating action plans that were put in place to reduce the risk to an acceptable level.
• Ensure dissemination of the risk management strategy and the associated plans to employees.
• Ensure regular communication on outstanding items on the risk registers and the risk management plan.
• Assist with the review of the Risk Management Framework, Policies and other guides.
• Provide secretariat services to the Risk Management Committee (RMC).
• Conduct awareness sessions to employees on Fraud Prevention, Risk Management and Business Continuity etc.
• Provide support to the head of the business unit and conduct ad-hoc administrative tasks as required.
Enquiries: Mr S Maredi @ tel (012) 366 7146
Note: All appointments will be done in terms of the Public Protector Act and a 12 month probation period which may be exteneded to 18 months. The successful candidates will be expected to sign the secrecy declaration form and performance agreement within 2 months of accepting the position.
All shortlisted candidates shall undergo compulsory technical accounting competency assessments and only candidates that pass the test shall be invited to the interviews.
All successful candidates will have to undergo security clearance and vetting, and psychometric assessments may be conducted prior to appointment.
The office reserves the right not to fill the vacancies. Correspondences will be limited to the short-listed candidates. Should you not be contacted within 3 months, please consider your application to be unsuccessful.
Applications must be accompanied by a covering letter with a detailed CV and 3 references and including certified copies of qualifications and ID document. The Public Protector South Africa is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representivity (race, gender and disability).
Preference will be given to the candidates whose appointment or promotion meets the requirements for Employment Equity representivity in the Office.
The T Recruitment (Pty) Ltd has been appointed for response handling for the above position. Applications quoting the relevant job title and reference number on the subject line must be submitted to the following email address: applications@tttrecruitment.co.za.
CLOSING DATE: 10 October 2025 at 16:30
EXECUTIVE MANAGER: CORPORATE
Services (Head Hunting)
Location: Head Office Pretoria
Reference: PPSA 03/09/2025
All-inclusive salary package: R 1 494 900.00 - R 1 787 328.00 per annum
Role Overview:
The Executive Manager: Corporate Services position reports to the Chief Executive Officer and will be required to provide support and advise to Public Protector South Africa on Policy, institutional, partnership, legislative and technical support on matters related to Corporate Services. This role provides strategic direction, governance, and operational oversight across multiple corporate service areas such as Human Resources, Information Communication and Technology, Security.
Qualifications and Experience
• An Honours degree or Post Graduate Diploma at NQF level 8 as recognised by the South African Qualifications Authority (SAQA) in either the field of Public Administration /, Management Science/ Law or equivalent
• MBA or MBL would be an added advantage
• A minimum of ten (10) years relevant experience at a management level with five years at a Senior Management in Corporate Services environment.
• Practical experience in the Corporate Governance environment, Stakeholder management and financial management
• Proven experience in strategic planning and leadership skills
• Understanding of Audit process, corporate systems and relevant legislation including PFMA, LRA, BCEA, SDA, SDLA, Public Protector Act, Constitutional mandate, etc
• Computer literacy and a valid driver’s license is required
Duties and responsibilities
Strategic Responsibilities
• Develop human Capital Management and support services policies and strategies
• Oversee the development of an effective short, medium and long-term human capital management policy and strategy for the PPSA.
• Manage the relationship between corporate service and core business to ensure effective provision of support services.
• Provide strategic advise to the CEO and Management on corporate services policies and strategies.
• Oversee the development, delivery and achievement of the business plans and budget for the branch.
• Develop sound strategic relationships with relevant stakeholders to serve the interest of the business unit.
• Ensure the provision of accurate, current advice regarding Corporate Services to all stakeholders.
• Oversee the application of principles of good governance and legislative compliance to the operation of the division.
• Analyse service delivery by the branch and identify gaps and challenges, develop action strategies and manage the implementation thereof.
• Guide the provision of quality services to internal and external customers/clients/stakeholders and organized groups to improve the branches’ overall performance.
• Identify risks associated with corporate services and develop mitigation plans.
• Participate in governance structures within PPSA.
• Ensure compliance with all Corporate Services reporting responsibilities.
• Strengthening Corporate Governance in the institution
Support Services
• Provide suitable office accommodation for all PPSA service points.
• Ensure provision of effective records management system to safeguard all PPSA records.
• Ensure provision of effective Information Management and Legal Services.
• Ensure provision of effective Security and Facilities management services.
• Conduct periodic assessment of the effectiveness of Facilities, Security Services, office support and maintenance services.
• Ensure effective and efficient provision of fleet, travel and accommodation services to PPSA.
Skills, Competencies and Knowledge:
• Strategic capability
• Service delivery innovation
• Service excellence
• Business ethics
• Client orientation and customer focus
• Financial management
• People management and empowerment
• Programme and Project management
• Change Management
• Knowledge management
• Problem solving and analytical skills
• Outstanding communication skills (verbal, written and presentation)
Human Capital Management Services
• Manage the development and implementation of a management leadership development strategy.
• Align HR plans to meet business needs to achieve stipulated objectives.
• Oversee the development, implementation and maintenance of relevant policies, standard operating procedures, guidelines and processes and monitor compliance.
• Drive the provision of effective Human Capital practices and administration services.
• Ensure maintenance of adequate and capable workforce.
• Ensure provision of effective wellness service for PPSA.
• Periodic review of the effectiveness of the human capital interventions with PPSA.
• Drive the provision of integrated Human Capital Development initiatives aimed at enhancing individual and organizational performance.
• Ensure effective provision of Labour Relations services.
Management of Corporate Service Branch
• Develop and supervise the implementation of the strategic, annual and operational plans of the Branch.
• Develop and sustain a culture of high performance, professionalism and integrity to support overall quality of service delivery.
• Prepare and submit budget input for the Branch and manage the spending to ensure efficiencies.
• Ensure the effective utilization of all other resources (including IS, Assets, Infrastructure, etc.) within the division.
• Prepare and submit the annual report for the Corporate Services Branch.
Attributes:
• Respect • Emotional intelligence • Transparency • Courtesy • Team players • Integrity
Enquiries: Ms Zandile Luthuli, at Tel: (012) 366 7031
Note: All appointments will be done in terms of the Public Protector Act and a 12 month probation period which may be extended to 18 months will be applicable. The successful candidates will be expected to sign the secrecy declaration form and performance agreement within 2 months of accepting the position.
All successful candidates will have to undergo security clearance and vetting.
The Public Protector South Africa reserves the right not to fill the vacancies.
Applications must be accompanied by a covering letter with a detailed CV, three (3) contactable references, copies of qualifications (matric certificates, certificates of qualifications), a valid Driver’s License and ID document.
Applications not complying with the above will be disqualified.
Correspondences will be limited to the short-listed candidates. Should you not be contacted within two (2) months, please consider your application to be unsuccessful.
The Public Protector South Africa is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representativity (race, gender and disability).
Preference will be given to the candidates whose appointment or promotion meets the requirements for Employment Equity presentively in the Institution and who resides in the province the position is in.
To The T Recruitment (Pty) Ltd has been appointed for response handling for the above positions. Applications quoting the relevant job title and reference number on the subject line must be submitted to the following email address: applications@tttrecruitment.co.za.
CLOSING DATE: 03 October 2025 at 16:30
SENIOR MANAGER: COMPLAINTS AND STAKEHOLDER MANAGEMENT (HEAD HUNTING)
Location: Head Office, Pretoria
Reference: PPSA 02/09/2025
All –Inclusive Package: R1,266 714.00 per annum
Role Overview:
The Senior Manager: Complaints and Stakeholder Management (CSM) reports to the Executive Manager: Complaints and Stakeholder Management. The role of the post is to manage and facilitate effective complaints and stakeholder management within the institution. The Senior Manager will play a vital role in managing complaints within the institution, ensuring that customer concerns are appropriately addressed, and customer satisfaction is maintained. Developing effective complaints management systems and reporting. The incumbent will be responsible for implementing effective complaints handling policies and procedures. Strategically build relationships and partnerships with stakeholders and grow institution’s portfolio.
Qualifications and Experience
• A SAQA recognised bachelor’s degree in law, Business Administration or equivalent. A relevant postgraduate qualification will be an added advantage.• Eight years’ relevant experience in a legal environment, Customer Relations, Complaints handling, public awareness and community outreach work, of which five years should have been at Middle Management level • Knowledge and experience in stakeholder management, investigations and Communication. • Understanding of legal prescripts dealing with complaints resolution processes • Call Centre management • Proven track record in data management. • Proficiency in at least three official South African languages will be an advantage • Good understanding of Cooperative Governance Frameworks • Knowledge of strategic planning, financial management, project management, human resources management practices, change management principles and outreach. • Valid driver’s license and excellent skills in computer packages.
Competencies and Skills
• A dynamic, driven, outcomes oriented individual with excellent communication and interpersonal skills • A systematic self-starter who displays excellent attention to detail, takes initiative and strives to improve own performance • Excellent leadership skills • Excellent planning and coordination skills • Analytical thinking and sound judgement • Passion for performance • Ability to negotiate and influence others • Facilitation and presentation skills • Report-writing skills • Service delivery orientated • Ability to plan and manage budget • Competent in public speaking, leadership, management, problem solving, conflict and dispute resolution.
Attributes
• Respect • Interpersonal Relations • Emotional intelligence • Transparency • Courtesy • Team player • Integrity
Key responsibilities and Duties
Complaints Management
Develop/review strategies, policies and programmes for implementation and management of case or complaint intake, preliminary assessment and customer service • Develop business intelligence reports on reported complaints • Manage Intake, Assessments and Customer Service • Manage Reception, Registry and Call Centre • Ensure the development and implementation of effective Customer Service Management processes • Manage the implementation of the Integrated Access and Stakeholder Management Strategy and Implementation Plan • Develop, manage and maintain effective case management workflow • Oversee and provide support, guidance and coaching to complaints handling team and team leaders • Oversee the delivery of case management services to complainants at each location and ensuring compliance with all aspects of case management processes in accordance with Public Protector South Africa Policies and Procedures. Manage the finalisation of emergency matters in support of the Complaints Resolution Officers.
Stakeholder Management
• Manage outreach and stakeholder relations management and prepare reports thereon. • Manage international relations and ensuring reporting • Develop strategies to facilitate access to PPSA services by all communities Assist in the execution of high-profile engagements, • Manage Human and Financial Resources (asset management, human and financial resources).
Enquiries: Ms Z. Luthuli on tel. (012) 366 7031
Note: All appointments will be done in terms of the Public Protector Act and a 12 month probation period. The successful candidates will be expected to sign the secrecy declaration form and performance agreement within 2 months of accepting the position.
All shortlisted candidates shall undergo compulsory technical accounting competency assessments and only candidates that pass the test shall be invited to the interviews.
All successful candidates will have to undergo security clearance and vetting, and psychometric assessments may be conducted prior to appointment.
The office reserves the right not to fill the vacancies. Correspondences will be limited to the short-listed candidates. Should you not be contacted within 3 months, please consider your application to be unsuccessful.
Applications must be accompanied by a covering letter with a detailed CV and 3 references and including certified copies of qualifications and ID document. The Public Protector South Africa is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representivity (race, gender and disability).
Preference will be given to the candidates whose appointment or promotion meets the requirements for Employment Equity representivity in the Office.
The T Recruitment (Pty) Ltd has been appointed for response handling for the above position. Applications quoting the relevant job title and reference number on the subject line must be submitted to the following email address: applications@tttrecruitment.co.za.
CLOSING DATE: 03 October 2025 at 16:30