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POSTBANK
 

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TEAM LEAD CUSTOMER SERVICES
REPORTS TO: REGIONAL OPERATIONS MANAGER
BUSINESS UNIT: POSTBANK OPERATIONS
POSITION STATUS: TEMPORARY
LOCATION: VARIOUS DISTRICTS
  1. KWAZULU-NATAL, KING CETSHWAYO DISTRICT in the following Local Municipalities: uMhlathuze, uMlalazi, Mthonjaneni and Nkandla
  2. KWAZULU-NATAL, ZULULAND DISTRICT in the following Local Municipalities: Ulundi, Abaqulusi, Nongoma, eDumbe and uPhongolo
 
Job Responsibilities
  • Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers (Key Account Managers).
  • Complete Work-site checklist on dignity services and equipment and send report to the Regional Operations Managers (Key Account Managers).
  • Collect and record all card stock received and ensure safekeeping of stock on hand.
  • Issue card to customer upon verification and capture information on the front-end system as per SOP.
  • Record each Card issued to beneficiaries or transferred to card issuers in the same centre and or transferred to other centres.
  • Updating of statistics on number of cards issued and customers assisted.
  • Order cards from the distribution, acknowledge cards and card inventory management system.
  • Attending to queries related to the lost cards, pin resets and or damaged cards.
  • Oversee the accurate completion of daily attendance register by staff and ensure timeous submission of weekly attendance time sheets.
  • Balance and return all unused cards at the end of each day to the dedicated official for recording and safekeeping.
  • Report any system related issues to the Regional Operations Managers (Key Account Managers) to assist in resolution.
  • Send daily reports, statistics as per SOP to Regional Operations Managers (Key Account Managers) on daily basis or as and when required.
  • Perform ad hoc allocation of other Tellers for system access and access authorisation on the system.
  • Manage queues at the collection site while ensuring that elderly and sick customers are assisted speedily.
 
Minimum Qualifications and Experience Required
  • Grade 12 (NQF Level 4)
  • Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
  • NQF6 Qualification, National Diploma or degree will be an added advantage.
  • Experience as a Teller/Cashier or Customer Service.
  • Supervisor/ Team Lead experience will be an added advantage.
  • Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
 
Skills & Attributes
  • Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated.
  • Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record.
 
 
HOW TO APPLY
Before you apply, please ensure that you have the following documents in electronic format, ready to be uploaded:
  • Certified Copy of your RSA ID
  • Certified copy of your Matric certificate
  • Certified copy of your post-matric qualification
  • Certified proof of address or a stamped Commissioner of Oaths affidavit
 
Please note that if you do not have any of the above documents, your application will not be submitted successfully.
 
Applications will close on: 4th of February 2024
 
PLEASE APPLY HERE





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CUSTOMER SERVICES CLERK
REPORTS TO: TEAM LEADER
BUSINESS UNIT: POSTBANK OPERATIONS
POSITION STATUS: TEMPORARY
LOCATION: VARIOUS DISTRICTS
  1. KWAZULU-NATAL, KING CETSHWAYO DISTRICT in the following Local Municipalities: uMhlathuze, uMlalazi, Mthonjaneni and Nkandla
  2. KWAZULU-NATAL, ZULULAND DISTRICT in the following Local Municipalities: Ulundi, Abaqulusi, Nongoma, eDumbe and uPhongolo
 
Purpose of the Job
Responsible for the supervision of the issuing bank cards to customers in the allocated sites. This includes the day-to-day management of the distribution including supervision of staff.
 
Job Responsibilities
  • Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader
  • Collect and record all card stock received and ensure safekeeping of stock on hand.
  • Issue card to customer upon verification and capture information on the front-end system as per SOP
  • Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
  • Updating of statistics on number of cards issued and customers assisted.
  • Attending to queries related to the lost cards, pin resets and or damaged cards.
  • Balance and return all unused cards at the end of each day to the dedicated Team Leader for recording and safekeeping
  • Report any system related issues to the Team Leader to assist in resolution
  • Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required
  • Assist Team Leader to monitor queues at the collection site while ensuring that elderly and sick customers are assisted speedily.
 
Minimum Qualifications and Experience Required
  • Grade 12 (NQF Level 4)
  • Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
  • NQF6 Qualification, National Diploma or degree will be an added advantage.
  • Experience as a Customer Services Consultant/Cashier or Customer Service will be an added advantage.
  • Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook
 
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
 
 
HOW TO APPLY
Before you apply, please ensure that you have the following documents in electronic format, ready to be uploaded:
  • Certified Copy of your RSA ID
  • Certified copy of your Matric certificate
  • Certified copy of your post-matric qualification
  • Certified proof of address or a stamped Commissioner of Oaths affidavit
 
Please note that if you do not have any of the above documents, your application will not be submitted successfully.
 
Applications will close on: 4th of February 2024
 
PLEASE APPLY HERE