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OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD) VACANCIES
OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD)
JUNIOR ADJUDICATOR
Pretoria, South Africa
The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (the FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner, and by reference to what is equitable in all circumstances. The FAIS Ombud offices are in the east of Pretoria in Gauteng.
Job Purpose
To drive the resolution of complaints received by the FAIS Ombud within a target driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical, and expeditious manner.
Requirements:
Key Performance Areas:
Other Key Competencies:
JUNIOR ADJUDICATOR
Pretoria, South Africa
The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (the FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner, and by reference to what is equitable in all circumstances. The FAIS Ombud offices are in the east of Pretoria in Gauteng.
Job Purpose
To drive the resolution of complaints received by the FAIS Ombud within a target driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical, and expeditious manner.
Requirements:
- Matric certificate.
- Bachelor’s degree in law (LLB/BCom).
- Post Graduate Degree in Financial Planning will be an added advantage.
- 1 – 2 years’ experience in financial services and/or customer complaints management, with 1 – 2 years’ experience in legal drafting.
- An understanding and appreciation of the legal environment in which the FAIS Ombud’s Office operates and a thorough understanding of the FAIS Act, 37 of 2002, and the subordinate legislation.
- Ability to make market conduct arguments for the financial services industry, banking industry, insurance industry, investments, forensics, actuarial and audit fields.
- Fluent in speaking and writing in English and one of the other official languages.
- Sound report writing skills with the ability to express complex concepts.
- Knowledge of the Microsoft CRM Programme (or similar) will be an advantage.
Key Performance Areas:
- Analyse complaints with various levels of complexity, draw correct legal conclusions and establish a clear and focused direction in the resolution of complaints.
- Consider the facts and arguments presented by all parties to the dispute, contractual provisions, relevant law, equity, and fairness.
- Provide high-quality written recommendations with reasons for the complaint outcomes. Submit draft recommendations to the Senior Adjudicator within set timelines to resolve complaints.
- Liaise directly with various internal and external stakeholders in the pursuit of resolving complaints.
- Research various areas of the law applicable to the FAIS Ombud and provide sound legal options.
- Attending internal and external meetings, preparing presentations, and interacting with the media on behalf of FAIS Ombud.
- Manage caseload in an efficient and timely manner with a clear customer focus on achieving fair outcomes.
- Various other official duties as may be determined from time to time by the FAIS Ombud.
Other Key Competencies:
- Understanding and appreciation of the legal environment in which the FAIS Ombud’s Office operates.
- Committed to achieving predetermined performance objectives and work within a high- performance team.
- Ability to mediate/conciliate complaints received from consumers of financial services.
- Appreciation for public service and alternative dispute resolution.
- Demonstrate an aptitude for customer service and conflict management.
- Ability Conduct legal research.
- Ability to operate a personal computer and proficient in the use of MS Office suite of products.
In accordance with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups. Please note that correspondence will only be entered into with shortlisted candidates and FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.
Recommended candidates will be required to undergo a comprehensive background check, which may include security screening, psychometric testing, and verification of credentials. FAIS OMBUD is an equal opportunity employer, committed to the principles contained in its Employment Equity Policy.
Applications can be sent to Applications@faisombud.co.za by no later than 31 July 2024, clearly indicating the position you are applying for in the subject line.
Inquiries may be directed to Ms. Faith Shogole at 012 762 5000.