OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD)

 

 

 

DEPUTY OMBUD

Pretoria

Job Reference Number: FSP001/2026

Department: Office of the Ombud

Business Unit:

Industry: Legal

Job Type: Contract

Positions Available: 1

Salary: Market Related

 

The Minister of Finance invites applications for the position of Deputy FAIS Ombud. The Office of the FAIS Ombud is a schedule 3A public entity and was established in terms of section 20 of the Financial Advisory and Intermediary Services Act (Act 37 of 2002) (FAIS Act) to consider and dispose of client complaints against financial services providers lodged in terms of the FAIS Act.

 

Job Description

Purpose of the Job: The objective of the role is to consider and assess client complaints against financial services providers in a procedurally fair, informal, economical, and expeditious manner. Applications are sought from dynamic, experienced leaders with proven experience in the financial sector and a track record of effective team management and results-driven leadership at the executive or senior management level. The candidate should be experienced in financial sector regulatory issues, adjudication and interpretation of laws, alternative dispute resolution, and the promotion of the fair treatment of financial customers. The person must also have extensive experience operating at the executive management level. It will be an advantage if the candidate has international knowledge or experience in financial regulation or supervision. The Office of the FAIS Ombud is required to contribute to ensuring that the South African financial services industry has integrity, works in the interests of financial customers, and supports balanced and sustainable economic growth in the Republic. Where the pre-emptive provisions of specific financial sector laws such as the Financial Sector Regulation Act and the FAIS Act have failed to ensure the protection and fair treatment of financial customers through the prescriptive duties imposed on providers of financial services, the Office of the FAIS Ombud, along with other industry Ombud schemes, should play a pivotal role in the adjudication of any complaints from financial customers that flow from their treatment by financial services providers.

 

Some key outputs include: • Working closely with the FAIS Ombud, responsible for the day-to-day management and administration of the Office of the FAIS Ombud, including ensuring that the office has adequate skills and resources to meet its mandate and objectives • Drafting and issuing determinations • Leading, coaching, inspiring and mentoring senior members of the technical team to provide excellent service, achieve business goals and build team capacity for the future • Monitoring the achievement of fair customer outcomes in the financial services sector and taking steps to mitigate conduct risks and abusive market practices • Resolving complaints.

 

Job Requirements

Qualifications and experience: • Matric. • A relevant postgraduate degree in law (NQF Level 8) recognised by SAQA. •Attorney, Advocate, or an ex-judge • A minimum of 10 years of relevant financial sector and senior management experience, preferably with some exposure to financial consumer protection, adjudication, and interpretation of law, and exposure to alternative dispute resolution approaches. • Thorough knowledge of financial sector laws, particularly the FAIS Act and its subordinate legislation.

 

Technical competencies include but not limited to: • General management experience • Strategic planning and leadership • A deep understanding of the financial sector and the role, purpose, and functioning of a financial sector regulator, and one that deals with dispute resolution.

 

Behavioural competencies include but not limited to: • Fit and proper • Conflict management • Mediation, conciliation and arbitration skills • Fairness and impartiality • Honesty and integrity • Professionalism • Fairness • Diplomacy • Strategic Capability and Leadership skills; • Negotiation skills. • Sound judgment • Advanced emotional intelligence • Advanced problem-solving • Planning and Facilitation abilities • Proven ability as a team leader with a commitment to creating, supporting, and sustaining an environment that enables staff to achieve results.

Candidates who do not meet the requirements will not be considered and, therefore, need not apply.

 

 

Closing Date for applications: 19 June 2026 at 12:00

Applications must be submitted to Recruit.EXEC@treasury.gov.za

Only applicantions submitted to Recruit.EXEC@treasury.gov.za will be considered

 

For enquiries please contact:  Mr. Languta Manganye at Languta.Manganye@treasury.gov.za

and or Ms. Refilwe Kgaphola at Refilwek@faisombud.co.za.

 

The Ministry of Finance is an equal opportunity employer and encourages applications from women and persons living with disabilities in particular. Our buildings are accessible to persons living with disabilities.

 

Kindly note: applications that are not compliant with the above requests will not be considered.

 

Please note: All shortlisted candidates will be subjected to a technical exercise that intends to test relevant technical elements of the job, the logistics of which will be communicated by the Ministry. Successful candidate will be required to sign a Performance Agreement.

All short-listed candidates will be subjected to personnel suitability checks, and the successful candidate will undergo security vetting. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

The status of your application will be visible on the system. NOTE: The Minister of Finance reserves the right not to fill the post/ to put on hold a position and/or to re-advertise a post.

 

PLEASE APPLY HERE

 

 

 

 






 

CASE ADMINISTRATOR

Pretoria

Job Reference Number: CC2026/05/02

Department: Client Care

Business Unit:

Industry: Admin/Office Support

Job Type: Permanent

Positions Available: 1

Salary: Market Related

The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established by the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances.

 

Job Description

 Job Purpose:

 To provide administrative and client care support in relation to the effective registration, and processing of all complaints. The person appointed to this position will report to the Case Admin Manager.

   

Key Performance Areas

  • Register new complaints.
  • Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the Financial Services Ombuds Scheme Act 37 of 2004 (FSOS).
  • Assist and guide complainants in determining whether their complaint falls within the jurisdiction of the FAIS Act.
  • Extract the essence of the complaint from available information provided and request additional information where required.
  • Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities.
  • Liaise with complainants and financial service providers

 

Job Requirements

  • Matric certificate or equivalent
  • National Diploma in Business Administration or related fields. (A legal qualification will be an added advantage)
  • Minimum of 1 - 3 years’ experience in a regulatory or compliance-driven environment in the financial services sector.
  • Minimum of 1-3 years' experience in customer service.
  • Experience using customer relationship management (CRM) software.
  • An understanding of the legal environment in which the FAIS Ombud’s Office operates, including a good knowledge of the FAIS Act, 37 of 2002, and its subordinate legislation.
  • A thorough understanding of the FAIS Ombud’s jurisdiction and the jurisdiction of other Ombuds Schemes. Knowledge of the financial planning environment.

 

Other Key Competencies  

The applicant must demonstrate the following skills and attributes: self-motivated, a quick learner and able to operate in a high-performance environment, be computer literate,  have good administrative skills and active listening skills, attention to detail, good communication skills, good interpersonal skills, diligent, a self-starter, energetic and a   team player, ability to communicate in two or more official languages. The candidate must be mature and able to handle confidential information. 

 

PLEASE APPLY HERE