- Published on
OFFICE OF THE PENSION FUNDS ADJUDICATOR (OPFA) VACANCIES
OFFICE OF THE PENSION FUNDS ADJUDICATOR (OPFA)
EXECUTIVE MANAGER: OFFICE OF THE PFA
Pretoria
Job Reference Number: EP001
Department: Adjudication
Business Unit:
Industry: Government
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The Office of the Pension Funds Adjudicator (OPFA) is established in terms of section 30B of the Pension Funds Act, 24 of 1956, to dispose of pension fund complaints lodged in terms of the Act in a procedurally fair, economical, and expeditious manner.
Job Description
The role of the Executive Manager: PFA is to ensure the effective and efficient functioning of the Office of the Pension Funds Adjudicator (PFA) by providing strategic, operational, and executive support to the Adjudicator. The role is responsible for managing and coordinating the administrative, governance, and stakeholder functions of the Office, including oversight of governance, risk, compliance, communications, and secretariat services. The incumbent acts as a key liaison between the PFA and governance structures, ensuring alignment with organisational priorities, compliance with relevant legislation, and delivery of high-quality executive and committee support.
Responsibilities:
Job Requirements
Qualifications and Experience:
At least eight (8) years’ experience in business administration, operations management monitoring and evaluation or secretariat services etc. At least 5 years management experience. Experience supporting executive-level governance functions, such as EXCO and Board Committees and previous work in an oversight body, regulatory, or adjudication environment would be an added advantage.
Candidates who do not meet the aforementioned requirements will not be considered and, therefore, need not apply.
Closing date: 02 June 2025
The OPFA is an equal opportunity organisation that promotes diversity and inclusion, and persons living with disabilities are strongly encouraged to apply.
The OPFA reserves the right not to make an appointment. If you do not receive any response within 3 months of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates. All costs associated with the application will be borne by the applicant. Late applications will not be considered.
In accordance with the Protection of Personal Information Act (POPIA) 4 of 2013:
All candidate personal information is treated with confidentiality and the highest level of security. Should you not be shortlisted for the vacancy that you have applied for, OPFA will retain your information on our candidate database for a period of 12 months, in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorisation to proceed with your application. Should you wish to no longer be listed with us, we will proceed to remove your personal information from our database with your instruction, in accordance with the POPIA guidelines.
APPLY
EXECUTIVE MANAGER: OFFICE OF THE PFA
Pretoria
Job Reference Number: EP001
Department: Adjudication
Business Unit:
Industry: Government
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The Office of the Pension Funds Adjudicator (OPFA) is established in terms of section 30B of the Pension Funds Act, 24 of 1956, to dispose of pension fund complaints lodged in terms of the Act in a procedurally fair, economical, and expeditious manner.
Job Description
The role of the Executive Manager: PFA is to ensure the effective and efficient functioning of the Office of the Pension Funds Adjudicator (PFA) by providing strategic, operational, and executive support to the Adjudicator. The role is responsible for managing and coordinating the administrative, governance, and stakeholder functions of the Office, including oversight of governance, risk, compliance, communications, and secretariat services. The incumbent acts as a key liaison between the PFA and governance structures, ensuring alignment with organisational priorities, compliance with relevant legislation, and delivery of high-quality executive and committee support.
Responsibilities:
- Provide strategic and executive support to the Office of the PFA.
- Ensure smooth running of the Office of the Pension Funds Adjudicator’s operations.
- Manage and coordinate the functions in the Office of the PFA and administration thereof.
- Provide senior-level operational and strategic support to the PFA and the organisation.
- Coordinate the appointment, induction, and continuous development of governance committee members and administration thereof.
- Administer submissions to EXCO, governance committees, and advisory board for the PFA and organisation.
- Oversee OPFA’s stakeholder management strategy and plan.
- Manage both internal and external communications, ensuring efficient information flow and representing the organisation image to stakeholders.
- Coordinate and manage projects from the PFA’s office.
- Quality check documents and reports before submission.
Job Requirements
- Knowledge and understanding of the PFMA, King IV, and other related legislation.
- Experience in Pension Funds Act would be an added advantage.
- Knowledge of governance frameworks and committee secretariat functions.
- Basic Computer Literacy (MS Word), communication skills (verbal and written), advanced report writing and presentation preparation skills.
- Ability to manage diverse teams and multiple deliverables in a high-pressure environment
Qualifications and Experience:
- Grade 12 (NQF 4)
- Degree (NQF level 8 or 9) in Business Administration or Law
- MBA will be an added advantage
- Chartered Secretary qualification (CGISA) will be an added advantage
At least eight (8) years’ experience in business administration, operations management monitoring and evaluation or secretariat services etc. At least 5 years management experience. Experience supporting executive-level governance functions, such as EXCO and Board Committees and previous work in an oversight body, regulatory, or adjudication environment would be an added advantage.
Candidates who do not meet the aforementioned requirements will not be considered and, therefore, need not apply.
Closing date: 02 June 2025
The OPFA is an equal opportunity organisation that promotes diversity and inclusion, and persons living with disabilities are strongly encouraged to apply.
The OPFA reserves the right not to make an appointment. If you do not receive any response within 3 months of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates. All costs associated with the application will be borne by the applicant. Late applications will not be considered.
In accordance with the Protection of Personal Information Act (POPIA) 4 of 2013:
All candidate personal information is treated with confidentiality and the highest level of security. Should you not be shortlisted for the vacancy that you have applied for, OPFA will retain your information on our candidate database for a period of 12 months, in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorisation to proceed with your application. Should you wish to no longer be listed with us, we will proceed to remove your personal information from our database with your instruction, in accordance with the POPIA guidelines.
APPLY
RE-ADVERTISEMENT - ASSISTANT ADJUDICATOR
Pretoria
Job Reference Number: 0516AA
Department: Case Management Team 2
Business Unit:
Industry: Government
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The Office of the Pension Funds Adjudicator (OPFA) was established under section 30B of the Pension Funds Act, 24 of 1956, to dispose of pension fund complaints lodged under the Act in a procedurally fair, economical, and expeditious manner.
Job Description
OPFA seeks to appoint a candidate who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines, and is a team player with high levels of professionalism.
Key Competencies:
- High level of ethics and integrity
- Computer literacy (MS Word, Excel, MS Outlook)
- Excellent drafting skills
- Excellent verbal and written communication skills
- Analytical, problem solving and critical thinking skills
- Ability to manage a caseload and work under pressure
- Time management
- Proper record keeping
- Take initiative in personal development
- Team player
Responsibilities:
- Receive investigation file and identify areas that require further investigation to dispose of a complaint
- Request further information from parties to a complaint where required
- Identify the need for and request expert reports in appropriate matters
- Engage with parties to a complaint concerning the administrative aspects of the file/investigation.
- Ensure that procedural fairness requirements are adhered to
- Maintain a proper record of all complaints allocated, including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
- Ensure all information is captured and processed on the OPFA case management system
- Prepare and submit quality draft determinations to the Team Leader within set timelines in accordance with daily, weekly, and monthly targets
- Attend to corrections on reviewed drafts
- Correctly identify out-of-jurisdiction matters
- Draft settlement and out-of-jurisdiction letters for approval by the Team Leader
- Assist with projects/ad hoc tasks as and when required
- Submit weekly and monthly statistics to the Team Leader
- Prepare records for the Financial Services Tribunal or High Court
Job Requirements
- A Law Degree, i.e. BCom Law, BA Law, or LLB (Bachelor of Laws)
- 3 years’ experience in the retirement funds industry – administration, management, or regulation
- Knowledge and understanding of the appropriate legislative and regulatory frameworks
- Ability to assess and investigate facts, interpret legislation, and draft legal documents
- Legal research
- Experience in the financial services sector will be an added advantage
- Knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator
Candidates who do not meet the aforementioned requirements will not be considered and, therefore, need not apply.
Closing date: 02 June 2025
The OPFA is an equal opportunity organisation that promotes diversity and inclusion, and persons living with disabilities are strongly encouraged to apply.
The OPFA reserves the right not to make an appointment. If you do not receive any response within 3 months of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates. All costs associated with the application will be borne by the applicant. Late applications will not be considered.
In accordance with the Protection of Personal Information Act (POPIA) 4 of 2013:
All candidate personal information is treated with confidentiality and the highest level of security. Should you not be shortlisted for the vacancy that you have applied for, OPFA will retain your information on our candidate database for a period of 12 months, in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorisation to proceed with your application. Should you wish to no longer be listed with us, we will proceed to remove your personal information from our database with your instruction, in accordance with the POPIA guidelines.
APPLY
ADMINISTRATIVE ASSISTANT: NEW COMPLAINTS UNIT
Pretoria
Job Reference Number: NCUA0516
Department: New Complaints Unit
Business Unit:
Industry: Government
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The Office of the Pension Funds Adjudicator (OPFA) is established in terms of section 30B of the Pension Funds Act, 24 of 1956, to dispose of pension fund complaints lodged in terms of the Act in a procedurally fair, economical, and expeditious manner.
Job Description
The Office of the Pension Funds Adjudicator (OPFA) is established in terms of section 30B of the Pension Funds Act, 24 of 1956, to dispose of pension fund complaints lodged in terms of the Act in a procedurally fair, economical, and expeditious manner.
The OPFA is seeking to appoint a results-driven, efficient, and service-oriented Administrative Assistant: New Complaints Unit (NCU) who demonstrates professionalism, accuracy, and a commitment to delivering quality service under pressure.
Responsibilities:
- Effective managing of the OPFA’s mailboxes (emails and faxes), attending to incoming mail within 24 hours from receipt.
- Distribute further submissions from complainants/funds/employers to Administrative Assistants, Case Officers, and Assistant Adjudicators within agreed timeframes.
- Respond to emails or faxes requesting further information where submissions are inadequate or misdirected and refer complaints to the correct entity if necessary.
- Capture new complaints received via email on software program (Respond) within 48 hours of receipt.
- Check for accuracy of data and use appropriate sources to obtain correct data (Google, FSCA Website, CIPC Search, Respond, etc)
- Submit monthly statistics regarding new complaints received via email and processed.
- Assist walk-in and email complainants with lodging complaints and gathering all required documentation.
- Ensure that complaint information on complaint form is correctly recorded and provide guidance to complainants on the necessary documentation.
- Implement instructions from the NCU Supervisor efficiently and accurately.
- Demonstrate a customer-centric approach and respond to all enquiries and complaints timeously and professionally.
- Maintain clear and professional communication with complainants and internal stakeholders.
Job Requirements
- Matric (Grade 12).
- At least 2 years’ experience in office administration and data capturing.
- Proficiency in Microsoft Office, especially Outlook and excel.
- Strong verbal and written communication skills.
- Good customer service and interpersonal abilities.
- Attention to detail
Candidates who do not meet the aforementioned requirements will not be considered and, therefore, need not apply.
Closing date: 02 June 2025
The OPFA reserves the right not to make an appointment. If you do not receive any response within 6 weeks of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates.
In accordance with the POPI Act 4 of 2013:
All candidate personal information is treated with confidentiality and the highest level of security. Should you not be shortlisted for the vacancy that you have applied for, OPFA will retain your information on our candidate database for a period of 12 months, in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorisation to proceed with your application. Should you wish to no longer be listed with us, we will proceed to remove your personal information from our database with your instruction, in accordance with the POPIA guidelines.
APPLY