NATIONAL STUDENT FINANCIAL AID SCHEME (NSFAS) VACANCIES

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The following vacancy exists at NSFAS in Cape Town.
 
SENIOR QUERY MANAGER 
Type & Grade: Paterson D2 (Permanent)
Vacancy No 29 of 2022/23 Department & Unit
Core Business: (Student Support)
 
POSITION OVERVIEW:
To manage the development of an effective and efficient Contact Centre Capability in support of meeting students’ demands through the optimisation of people, processes, and technology, in alignment with the omnichannel framework.
 
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• Contribute to the development and management of customer service policies and procedures in line with the student-centric model.
• Maintain and manage the efficiency and effectiveness of the internal query management processes.
Core Strategic Objectives Development
• To enable the implementation of the student service/query management strategies, staying abreast with new practices and technologies.
• To enable the implementation of the key performance indicators (KPIs) and operational plans of the subunit.
• To assess and review operational activities affecting the contact centre and provide recommendations for improvement.
• To manage the end-to-end daily operations of the contact centre, including sourcing equipment, and effective resource planning.
• To enhance the quality of student interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
• To apply best practise, develop continuous improvement plans and make recommendations based on employee and student insights.
• To develop plans and offer insight and knowledge to the organisation on the use of new tools and technologies; Telephony, CRM and WFM to create a cost-effective operation consistently achieving contact handling SLAs.
• To deliver a capability of response to meet student demand by ensuring that empirical customer data enables the front line to meet customer demand. (Workforce Management)
People Management & Ethical Leadership
• To manage and participate in the recruitment and selection of sub-unit vacancies in line with EE targets.
• To delegate contact centre programmes to subordinates for implementation, accountability and reporting.
• To lead and manage the sub-unit team to achieve the set and agreed programmes.
• To direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values.
• To lead and manage the individual performance contracting and review process for subordinates.
• To lead and manage all disciplinary matters of subordinates related to performance and conduct issues.
• To monitor sub-unit time, attendance and attrition on an ongoing basis.
• To lead, inspire and create a motivational environment through the consistent application of processes for all team members within the sub-unit.
Stakeholder Management & Relationships
• Oversee the utilisation and implementation of the operations policy, processes, efficiency channels and databases to resolve stakeholder queries and complaints.
• Collaborate with internal stakeholders to enable the student-centric model service of the contact centre.
• Collaborate with stakeholders on debates and programme development matters of interest and influence.
• Manage the stakeholder matters that emanate from the contact centre.
Project Management & Leadership
• To be responsible for the end-to-end customer contact processes and their associated customer experience, supporting cross-company initiatives to drive improvements, improve efficiency and reduce complaints.
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the sub-unit.
• To represent Customer perspectives, champion change management and improvement across customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
Budget Optimisation
• To forecast for sub-unit core administration activities and projects.
• To spend in line with core activities and projects.
• Lead an effective resource planning team, ensuring that resources are fully utilised, and any contact demand is effectively covered.
Risk Compliance Monitoring & Evaluation
• To lead and manage the compliant and risk-mitigated plans and processes of the contact centre.
• To analyse and improve the audit, risk, and compliance outlook of the contact centre operations.
• To analyse and improve the audit, risk, and compliance outlook of the contact centre operations.
• To lead and manage the implementational of the contact centre audit plan.
Information & Knowledge Management
• To collaborate with stakeholders to build systems that enable the management of student data obtained from different sources.
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
• To provide oversight to the knowledge platform frameworks that respond to internal and external information needs.
Reporting & Accountability
• Provide reporting on sub-unit strategic KPIs progress.
• Provide reporting on the sub-unit operational plan progress.
• Provide reporting on strategic stakeholders’ issues and interventions management.
• Provide reporting on internal and external audits and risks.
• Provide reporting on any other work in the mandate of the regional coordination sub-unit
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 Qualification
• Computer literacy – Intermediate MS office Package Suite
• 7 years plus customer services experience managing an inbound / outbound Contact Centre (of which at least 5 years in a senior management role)
• Sound and demonstrable in the implementation of quality frameworks (including Six Sigma, TQM or ISO9001:2015 including RCA).
• Sound and demonstrable experience with NPS and CSAT methodologies.
• Sound and demonstrable experience in leading teams within a Captive Contact Centre or BPO (managing managers)
• Sound and demonstrable experience in financial services and government query management environment
 
Preferred:
• NQF level 8 Qualification
• Computer Literacy – Advanced MS Office Package Suite
 
Skill and Competencies:
• Strategic and visionary
• Project Management
• Interpersonal Skills
• Data Analysis
• Presentation Skills
• Customer management Skills
• Influential and advocacy
• Systems and IT flair
• Written and Verbal communication
• Stakeholder management skills
• People management skills
• Back office including Query and complaints management (RTA, WFM, QA teams)
• Reporting
• Conflict Resolution
 
 
REMUNERATION & BENEFITS
Remuneration Package: R 956 448 to R 1 126 646 per annum
Total Cost to Company per annum inclusive of all benefits and company contributions.
 
PLEASE NOTE
 
Closing date: 24 March 2023
Interested applicants Interested applicants must complete an Employment Application Form available on the NSFAS website together with a detailed Curriculum Vitae, copies of academic qualifications, and names of three contactable referees to Ms. Fayroes Sherry via email jobs@nsfas.org.za. 
NSFAS does not consider late applications. Staff on Leave must ensure that they check the NSFAS portals for advertised vacancies and familiarize themselves with the respective closing dates. NSFAS only corresponds with Shortlisted Candidates.
 
If you do not hear from NSFAS within 2 months of the closing date, please consider your application unsuccessful.
 
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
 
Enquiries: Email: fayroess@nsfas.org.za
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
 
 
 

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The following vacancy exists at NSFAS in Cape Town.
 
MANAGER ICT OPERATIONS 
Type & Grade: Paterson D4 (Permanent)
Vacancy No: 26 of 2022/23
Department & Unit: ICT (ICT Operations)
 
POSITION OVERVIEW:
The main purpose of the job is to lead and manage the ICT Operations team to deliver and support required ICT Services to the business and where required, to its stakeholders.
 
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To participate in the development and management of the NSFAS ICT policy(ies), guidelines, and procedures across multiple ICT operations department disciplines in line with the student-centric model
• To manage the processes of the regionalisation of operations, queries management, stoppages, and termination to maximise the ICT Operations experience
• To manage the maximisation of ICT Operations expectations with the NSFAS ongoing support programmes
• To manage the stakeholder challenges that emanate from the ongoing ICT Operations support
• To manage and develop instruments to track the implementation of the ongoing ICT Operations support programmes
• To translate vague (tacit) information into useful knowledge
Core Strategic Objectives Development
• To oversee the technical operations and development of NSFAS software and web application projects
• To provide technical direction for the development, design, and systems integration from the definition phase through to implementation
• To ensure that all IT systems are robust, available, effective, and secure
• To apply significant knowledge of technology industry trends and developments to improve services, software, websites, and systems
• To lead the strategic development and implementation of NSFAS’s technical architecture and ICT infrastructure and think strategically about how to improve, optimize, and expand it to meet the goals and objectives of the NSFAS ICT Strategy
• To lead the Support for LANs, WANs, network segments, Internet, and intranet systems
• To evaluate, modify and report periodic systems performance to support capacity planning
• To investigate and troubleshoot IT issues
• To improves ICT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness
• To oversee the utilisation and implementation of the ongoing ICT Operations, support policies, processes, efficiency channels and databases to resolve stakeholder queries and complaints
• To monitor project SLA for service providers, manages their contracts and reviews their performance.
• To ensure that the ICT Service Desk operates efficiently and effectively, providing technical support when necessary
People Management & Ethical Leadership
• To manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets
• To delegate ongoing ICT support programmes to relevant subunits for implementation
• To lead and manage the unit team to achieve the set and agreed programmes
• To direct, inspire, coach and mentor subordinates to deliver quality ICT programmes in line with NSFAS Values
• To manage and delegate the sharing of accurate and reliable data and information to ongoing ICT Operations support units and institutions of higher learning
• To lead and manage the individual performance contracting and review process for subunits
• To lead and manage all disciplinary matters of subunits related to performance and conduct issues
Stakeholder Management & Relationships
• To collaborate with internal stakeholders to enable the ongoing ICT Operations support programmes
• To manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
• To manage the Publication and updating of the details of NSFAS ongoing ICT Operations support
• To manage the Publication and updating of the details of NSFAS ongoing ICT Operations support
• To engage with clients and external stakeholders to understand the impact of NSFAS processes and recommend improvements
• To develop long-term stakeholder relationships with partners, the education sector, Government departments and the Banking industry
• To liaise and actively collaborate with other internal NSFAS departments and other service unit with the use of Operational Level Agreements
Project, Product Management & Leadership
• To manage and supervise the projects to address identified needs as per the ongoing ICT support strategy
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit
• To develop project SLAs for Service Providers, manage their contracts and review on a regular basis their performance
Budget Optimisation
• To forecast for ICT activities and projects
• To spend in line with ICT activities and projects
• To manage payment of ongoing ICT Operations support service providers
• To review and recommend the ongoing ICT Operations support payments
Compliance Monitoring & Evaluation
• To lead and manage the plans and processes of verification, compliance, registration, and deregistration data to support the mandate of the ongoing ICT Operations support with legislation
• To lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures
• To analyse and improve the audit, risk, and compliance outlook
• To lead and manage the implementational audit plan
• To control by ensuring conformance to the plans and checking performance progress against the set goals and objectives and acting to correct deviations from standards
• To develop and submit performance and compliance reports timeously and to the correct standard
• To maintain compliance, consistence and take corrective action where necessary
Information & Knowledge Management
• To collaborate with stakeholders to build systems that enable the management of data obtained from different sources
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information
• To gather feedback to understand people performance gaps and recommend training to bridge the gap Reporting & Accountability
• On ICT strategic KPIs progress, the ICT operational plan progress, on strategic stakeholders’ issues and interventions management, internal and external audit and risk, on any other work in the mandate of the ongoing ICT Operations support unit.
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 in Information Technology, Computer Science, or equivalent qualification
• Management qualification or certification
• Computer Literacy: Intermediate MS Package Suite
• Project Management Certificate
• 10 years’ experience in ICT Operations Management environment (Service Desk, Field Services, ICT Control, and ICT Change Management) with at least 5 years management level in the same environment
• Familiarity with the public sector legal requirements and compliance environment
• Knowledge of Higher Education Sector, the NSFAS Act, NCA and the PFMA
• Experience in managing technical skills development
 
Preferred:
• NQF Level 8 in Information Technology, Computer Science, or equivalent qualification
• 10 years’ experience in a demanding ICT development environment with at least 5 years’ management level
• Advanced knowledge of the higher education sector
 
Skill and Competencies:
• Effective planning and execution skills
• Transition management skills
• Self-management skills
• Team development skills
• Decision-making skills
• ITSM processes skills
• Technical infrastructure skills
• Goal-oriented
• Problem solving skills
• Negotiation skills
• Interpersonal relationship skills
• Analytical skills
• Strategic and visionary leadership skills
• Emotional intelligence
 
 
REMUNERATION & BENEFITS
Remuneration Package: R 1 108 898 to R 1 306 245 per annum
Total Cost to Company per annum inclusive of all benefits and company contributions.
 
PLEASE NOTE
 
Closing date: 24 March 2023
Interested applicants Interested applicants must complete an Employment Application Form available on the NSFAS website together with a detailed Curriculum Vitae, copies of academic qualifications, and names of three contactable referees to Ms. Fayroes Sherry via email jobs@nsfas.org.za. 
NSFAS does not consider late applications. Staff on Leave must ensure that they check the NSFAS portals for advertised vacancies and familiarize themselves with the respective closing dates. NSFAS only corresponds with Shortlisted Candidates.
 
If you do not hear from NSFAS within 2 months of the closing date, please consider your application unsuccessful.
 
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
 
Enquiries: Email: fayroess@nsfas.org.za
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
 
 
 

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The following vacancy exists at NSFAS in Cape Town.
 
MANAGER STUDENT ACCOMMODATION
Type & Grade: Paterson D3
(Permanent)
Vacancy No 28 of 2022/23 Department & Unit Core Business
 
POSITION OVERVIEW:
To participate in the development of NSFAS policies, operation plans, systems and procedures that drive the efficient and effective implementation of the NSFAS student accommodation programme for the student centric model.
 
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To participate in the development and management of the NSFAS student accommodation/housing policy(ies), guidelines, and procedures in line with the student-centric model
• To optimise and manage the processes developed in the value chain of NSFAS student accommodation to maximise the student experience
Core Strategic Objectives Development
• To contribute to the development of the student accommodation strategy
• To enable the implementation of the student accommodation strategic plan
• To enable the implementation of the key performance indicators (KPIs) and operational plans of the sub-unit
• To assess and review applications from providers for accreditation of potential student accommodation
• To participate in the maintenance of business processes and procedures that verifies institutions registered student against data of students accommodated at providers
• To participate in the maintenance of the business processes and procedures that enables the matching of students with suitable accommodation
• To manage the maximisation of student expectations with the NSFAS student accommodation support programme
• To manage and resolve the stakeholder challenges that emanate from the student accommodation value chain
• To manage and develop instruments to track the accreditation statuses of the student housing programme
• To introduce control measures around the student accommodation value chain i.e. application verification, state of student accommodation, approval and inspection, certification processes
• To manage payment of accommodation service providers in line with institutions’ verified registration details
• To analyse and recommend the accommodation payments and recover any overpayments, certification processes
People Management & Ethical Leadership
• To manage and participate in the recruitment and selection of subunit vacancies in line with EE targets
• To delegate student accommodation programmes to subordinates for implementation
• To lead and manage the subunit team to achieve the set and agreed programmes
• To direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
• To lead and manage the individual performance contracting and review process for subordinates
• To lead and manage all disciplinary matters of subordinates related to performance and conduct issues
Stakeholder Management & Relationships
• To oversee the utilisation and implementation of the student accommodation policy, processes, efficiency channels and databases to resolve stakeholder queries and complaints
• To collaborate with internal stakeholders to enable the student-centric model
• To manage and delegate the sharing of the accredited list of accommodation providers with institutions of higher learning for the smooth student experience
• Collaborate with stakeholders on debates and programme development matters of interest and influence
• Manage the Publication and updating of the details of NSFAS accredited student accommodation providers
• Manage the Publication and updating of the details of NSFAS terminated student accommodation providers
Project Management & Leadership
• To manage and supervise the projects to address identified needs as per the student accommodation strategy
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the subunit
Budget optimisation
• To forecast for subunit core administration activities and projects
• To manage budget spend in line with core activities and projects
Risk Compliance Monitoring & Evaluation
• To lead and manage the plans and processes of verification, compliance, registration and deregistration of accommodation providers with DHET Norms and Standards for Housing
• To lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures
• To analyse and improve the audit, risk and compliance outlook of the student accommodation landscape
• To lead and manage the implementational audit plan
Information & Knowledge Management
• To collaborate with ICT to build systems that enable the management of data obtained from different sources
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information
Reporting & Accountability
• On subunit strategic KPIs progress, operational plan progress, strategic stakeholders’ issues and interventions management, internal and external audit and risk and on any other work in the mandate of the student accommodation subunit
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 6 in Commercial Legal, Property Management or related Built Environment fields
• Computer literacy – Intermediate MS Package Suite
• Project Management certification
• Driver’s License
• 7 Years plus experience in the property development or management sector of which 5 should be at the management level
• Working knowledge of lease agreements and dispute resolution processes
• Working knowledge of the higher education sector
• Working knowledge of residential or student accommodation
• Relevant Project Management experience
 
Skill and Competencies:
• Strategic and visionary
• Project Management
• Interpersonal Skills
• Data Analysis
• Presentation Skills
• Goal orientation skills
• Influence and advocacy
• Systems and IT Processes
• Attention to detail
• Quality assurance
• Written and Verbal communication
• Reporting
• Conflict Resolution
• Negotiations Skills
 
 
REMUNERATION & BENEFITS
Remuneration Package: R 1 108 898 to R 1 306 245 per annum
Total Cost to Company per annum inclusive of all benefits and company contributions.
 
PLEASE NOTE
Closing date: 24 March 2023
 
Interested applicants must complete an Employment Application Form available on the NSFAS website together with a detailed Curriculum Vitae, copies of academic qualifications, and names of three contactable referees to Ms. Fayroes Sherry via email jobs@nsfas.org.za.
NSFAS does not consider late applications. Staff on Leave must ensure that they check the NSFAS portals for advertised vacancies and familiarize themselves with the respective closing dates. NSFAS only corresponds with Shortlisted Candidates.
 
If you do not hear from NSFAS within 2 months of the closing date, please consider your application unsuccessful.
 
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
 
Enquiries: Email: fayroess@nsfas.org.za
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
 
 
 

​ 
 
 
The following vacancy exists at NSFAS in Cape Town.
 
MANAGER TECHNOLOGY SERVICES (INFRASTRUCTURE & NETWORKS)
Type & Grade: Paterson D4 (Permanent)
Vacancy No: 27 of 2022/23
Department & Unit: ICT
Infrastructure and Networks
 
POSITION OVERVIEW:
The main purpose of the job is to provide efficient delivery and support to the ICT server and network infrastructure as required by the NSFAS business and to ensure that server and network platforms meet the operational and strategic goals of the organization and the ICT department.
 
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To participate in the development and management of the NSFAS ICT policy(ies), guidelines, and procedures across multiple ICT operations department disciplines in line with the student-centric model
• To manage the processes of the regionalisation of operations, queries management, stoppages, and termination to maximise the ICT Operations experience
• To manage the maximisation of ICT Operations expectations with the NSFAS ongoing support programmes
• To manage the stakeholder challenges that emanate from the ongoing ICT Operations support
• To manage and develop instruments to track the implementation of the ongoing ICT Operations support programmes
• To translate vague (tacit) information into useful knowledge
 
Core Strategic Objectives Development
• To oversee the technical operations and development of NSFAS software and web application projects
• To provide technical direction for the development, design, and systems integration from the definition phase through to implementation
• To ensure that all IT systems are robust, available, effective, and secure
• To apply significant knowledge of technology industry trends and developments to improve services, software, websites, and systems
• To lead the strategic development and implementation of NSFAS’s technical architecture and ICT infrastructure and think strategically about how to improve, optimize, and expand it to meet the goals and objectives of the NSFAS ICT Strategy
• To lead the Support for LANs, WANs, network segments, Internet, and intranet systems
• To ensure ICT systems are secure and resilient, carrying out proactive maintenance (i.e. patching) and ensuring processes and configurations are clearly documented
• To evaluate, modify and report periodic systems performance to support capacity planning
• To investigate and troubleshoot IT issues
• To improves ICT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness
• To maintain Hardware Asset Register detailing ICT equipment used by NSFAS, and identify, analyse and manage associated information risks
• To monitor project SLA for service providers, manages their contracts and reviews their performance.
• To ensure that business continuity measures are implemented and kept up to date, including disaster recovery plans for critical systems and telephony.
• To lead the technical aspects of ICT projects, providing technical expertise and support for non-ICT projects and changes where appropriate
People Management & Ethical Leadership
• To manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets
• To delegate ongoing ICT support programmes to relevant subunits for implementation
• To lead and manage the unit team to achieve the set and agreed programmes
• To direct, inspire, coach and mentor subordinates to deliver quality ICT programmes in line with NSFAS Values
• To lead and manage the individual performance contracting and review process for subunits
• To lead and manage all disciplinary matters of subunits related to performance and conduct issues
Stakeholder Management & Relationships
• To oversee the utilisation and implementation of the ongoing ICT Operations, support policies, processes, efficiency channels and databases to resolve stakeholder queries and complaints
• To collaborate with internal stakeholders to enable the ongoing ICT Operations support programmes
• To manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
• To manage and delegate the sharing of accurate and reliable data and information to ongoing ICT Operations support units and institutions of higher learning
• To manage the Publication and updating of the details of NSFAS ongoing ICT Operations support
• To engage with clients and external stakeholders to understand the impact of NSFAS processes and recommend improvements
• To develop long-term stakeholder relationships with partners, the education sector, Government departments and the Banking industry
• To liaise and actively collaborate with other internal NSFAS departments and other service unit with the use of Operational Level Agreements
Project Management & Leadership
• To manage and supervise the projects to address identified needs as per the ongoing ICT support strategy
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit
• To develop project SLAs for Service Providers, manage their contracts and review on a regular basis their performance
Budget Optimisation
• To forecast for ICT activities and projects
• To spend in line with ICT activities and projects
• To manage payment of ongoing ICT Operations support service providers
• To review and recommend the ongoing ICT Operations support payments
Compliance Monitoring & Evaluation
• To lead and manage the plans and processes of verification, compliance, registration, and deregistration data to support the mandate of the ongoing ICT Operations support with legislation
• To lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures
• To analyse and improve the audit, risk, and compliance outlook
• To lead and manage the implementational audit plan
• To control by ensuring conformance to the plans and checking performance progress against the set goals and objectives and acting to correct deviations from standards
• To develop and submit performance and compliance reports timeously and to the correct standard
• To maintain compliance, consistence and take corrective action where necessary
Information & Knowledge Management
• To collaborate with stakeholders to build systems that enable the management of data obtained from different sources
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information
• To gather feedback to understand people performance gaps and recommend training to bridge the gap
Reporting & Accountability
• To report on all ICT strategic KPIs progress, operational plan progress, strategic stakeholders’ issues and interventions management, internal and external audit and risk, any other work in the mandate of the ongoing ICT Operations support unit
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF 7 ICT equivalent qualification
• Microsoft, Networking, and security certifications
• ITSM and/or governance certifications
• ICT Governance certificates (i.e. ISACA CGEIT)
• 10 years’ ICT experience of which at least 5 years’ relevant experience in team leadership or management
• Information Technology Service Management (ITSM) tools and processes experience
• Experience working in the financial services sector
• Knowledge of Higher Education sector, the NSFAS Act, NCA and PFMA
• Experience in a complex organization preferably within the Public Sector
• Knowledge of business strategy and ICT operations
• ICT Infrastructure monitoring tools
• Working knowledge of Hardware (servers, networks hardware)
• Working knowledge of Backup technologies
• Cloud technologies skills, e.g., Windows Azure or AWS
• Basic Networking skills (routers, switches, communication protocols, Internet, firewalls)
 
Preferred:
• Postgraduate qualification in ICT related field
• Knowledge of Network and Server Security
• knowledge or experience of Business system and ERP System
• Knowledge of Linux system
 
Skill and Competencies:
• Management skills
• Technical ICT Infrastructure skills
• Coaching and performance and Management skills
• Negotiation skills
• Interpersonal skills
• Analytical skills
• Strategic and visionary leadership skills
• Building relationships
• Decision making skills
• Problem-solving skills
• Stakeholder Management Skills
• Emotional intelligence
• Flexible thinking
• Resilience
• Attention to detail
• Leadership skills
• Report writing skills
• Planning skills
 
REMUNERATION & BENEFITS
Remuneration Package: R 1 108 898 to R 1 306 245 per annum
Total Cost to Company per annum inclusive of all benefits and company contributions.
 
PLEASE NOTE
Closing date: 24 March 2023
 
Interested applicants must complete an Employment Application Form available on the NSFAS website together with a detailed Curriculum Vitae, copies of academic qualifications, and names of three contactable referees to Ms. Fayroes Sherry via email jobs@nsfas.org.za.
 
NSFAS does not consider late applications. Staff on Leave must ensure that they check the NSFAS portals for advertised vacancies and familiarize themselves with the respective closing dates. NSFAS only corresponds with Shortlisted Candidates. If you do not hear from NSFAS within 2 months of the closing date, please consider your application unsuccessful.
 
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
 
Enquiries: Email: fayroess@nsfas.org.za
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
 
 
 

​ 
 
 
The following vacancy exists at NSFAS in Cape Town.
 
SENIOR MANAGER: SUPPLY CHAIN MANAGEMENT
Type & Grade: Paterson D2 to D3
(Permanent)
Vacancy No: 27 of 2022/23
Department & Unit: Finance Department
Supply Chain Management
 
POSITION OVERVIEW:
To lead and guide the provision of supply chain management services in line with applicable legislation requirements and NSFAS policies to enable responsible sourcing, logistics, supplier development, and vendor management as well as the information system needed to coordinate these priorities.
 
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• Participate in the development and management of the NSFAS SCM policy, SCM bid committee guidelines, asset management plans, procurement processes and procedures, in line with relevant legislative prescripts.
• Participate in the design and development of the bid evaluation, bid adjudication committees guidelines and their associated terms of reference.
• Socialise the SCM policies and guidelines to internal stakeholders for comprehension and compliance
 
Core Strategic Objectives Development
• Provide the SCM unit’s input into the strategy of the finance department.
• Guide and monitor the development and implementation of the annual procurement plan of the organisation.
• Guide and manage the implementation of the organisation’s procurement plan
• Guide and manage the implementation of the key performance indicators (KPIs) and operational plans
• Guide and manage the strategic sourcing processes of the organisation.
• Guide and manage the bid administration process
• Provide oversight on the research activities of the SCM unit.
• Guide and manage the maintenance of business processes and procedures that results in a compliant end-to-end procurement process.
• Provide strategic and sound technical SCM advice.
• Guide and manage logistics and asset management component of the unit.
• Guide and manage contract management activities along with the performance management of service providers.
• Oversee and direct the advertisement and publication of the bid process where applicable.
• Train and create awareness to relevant employees on the SCM related updates and their impact on the organisation.
People Management & Ethical Leadership
• Manage the recruitment and selection of SCM employees in line with EE targets
• Delegate the procurement matters to the relevant subunits for implementation
• Lead and manage the unit team performance to achieve the set and agreed programmes
• Direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
• Lead and manage the individual performance contracting and review process for subunits
• Lead and manage all disciplinary matters of subunits related to performance and conduct issues
Stakeholder Management & Relationships
• Oversee the utilisation and implementation of the ongoing SCM policies, processes, efficiency channels and databases to satisfy and maintain stakeholders needs
• Collaborate with internal stakeholders to enable the timely execution of their procurement requirements.
• Lead and manage the communication between NSFAS and the service providers where required.
Project Management & Leadership
• Manage and supervise all procurement requests in accordance with policy, processes, and guidelines.
• Analyse and interpret procurement research results and provide insight into the most strategic procurement methods of procurement.
• Review, analyse and recommend improvement reports relating to contract management, asset management, demand management and procurement processes.
Budget optimisation
• Analyse financial information to recommend or develop efficient use of resources and procedures.
• Manage expenditure in line with core activities and projects of the unit
• Review and assess procurement proposals received for value for money and performance requirements of the organisation.
• Monitor contract usage spending aligned to the approved budget
• Review and provide input into the spending analysis tasks and activities
• Review the reconciliation and reporting on actual expenditure to order value
Risk Compliance Monitoring & Evaluation
• Lead and manage the procurement plans, asset management plans, contract management activities, and demand management activities of the organisation in line with legislation.
• Lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures
• Analyse and improve the audit, risk, and compliance outlook of the unit
• Lead and manage the implementation of the audit plan
Information & Knowledge Management
• Collaborate with ICT to build systems that enable the management of data obtained from different sources
• Collaborate with stakeholders to use their experience, education and understanding to obtain and manage knowledge and information resources of the SCM environment
Reporting & Accountability
• Report and account on the unit strategic KPIs progress, operational plan progress, strategic stakeholder’s management issues and interventions, internal and external audit and risk landscape as well as on any other work in the mandate of the SCM unit
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 in SCM, Accounting, Commercial, Legal Sciences or related fields
• Computer literacy – Intermediate MS Package Suite
• Driver’s License
• 10 Years’ experience in public procurement environment, of which 5 years should be at management level
• Sound knowledge of the public sector environment, PFMA, National treasury regulations
• Sound knowledge of the higher education environment, NSFAS ACT
Preferred:
• NQF Level 8 in SCM, Accounting, Commercial, Legal, Sciences or related fields
• Computer literacy – Advanced MS Package Suite
• 15 Years’ experience in public procurement of which 10 years should be at the management level
 
Skill and Competencies:
• Strategic and visionary
• Project Management
• Interpersonal Skills
• Data Analysis
• Presentation Skills
• Goal orientation skills
• Influential and advocacy
• Systems and IT flair
• Stakeholder Management
• People Management
 
 
REMUNERATION & BENEFITS
Remuneration Package: R 956 448 to R 1 306 245 per annum
Total Cost to Company per annum inclusive of all benefits and company contributions.
 
PLEASE NOTE
Closing date: 24 March 2023
 
Interested applicants Interested applicants must complete an Employment Application Form available on the NSFAS website together with a detailed Curriculum Vitae, copies of academic qualifications, and names of three contactable referees to Ms. Fayroes Sherry via email jobs@nsfas.org.za. 
 
NSFAS does not consider late applications. Staff on Leave must ensure that they check the NSFAS portals for advertised vacancies and familiarize themselves with the respective closing dates. NSFAS only corresponds with Shortlisted Candidates.
 
If you do not hear from NSFAS within 2 months of the closing date, please consider your application unsuccessful.
 
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
 
Enquiries: Email: fayroess@nsfas.org.za
 
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
 
 
 

​ 
 
 
The following vacancy exists at NSFAS in Cape Town.
 
STRATEGIC ENABLEMENT EXECUTIVE 
Type & Grade: Paterson E3 - F1
(Permanent)
Vacancy No: 26 of 2022/23
Department & Unit: Strategic Enablement
 
POSITION OVERVIEW:
To lead the innovation and execution of strategic initiatives across the organisation’s research and policy formulation, fundraising, planning and performance, project management, and value-added services landscape that translates into positive student and other stakeholders’ experience.
 
RESPONSIBILITIES:
Policy, Systems & Procedure Designing & Development
• Develop, design and lead the overall departmental policy, systems, business processes and procedures landscape of the strategic enablement department
• Guide the internal and external policy research and benchmarking programmes
• Guide the communication and implementation of policies and associated business processes and procedures
Core Strategic Objectives Designing & Development
• To partner with the CEO in creating value for all strategic and special programmes of the organisation through program management, research & policy, fundraising, value-added services, planning & performance approaches.
• To define, introduce and maintain project management standards across all projects of the organisation to achieve efficient and effective offerings for the organisation
• To develop and oversee the implementation of the fundraising strategy
• To improve the existing and introduce new value-added services in the organisation to maximise the student journey experience
• To guide the targeted fundraising blueprint and value-added services that align with the vision and mission of the organisation
• To lead assignments that translates organisational goals into department and employee objectives to achieve high performance
• To lead the design, development, maintenance, and implementation of the departments’ business strategic and operational initiatives that enable business optimisation and value creation across the service areas
• To conceptualize systems and technological developments that automates the strategic and operational solutions to simplify the department’s delivery mechanism and student journey especially along the PMO, fundraising and value-added services
• To develop, review and oversee the execution of the department’s annual performance plan, key performance indicators (KPIs) and operational plans for the department
• Lead the continuous learning and quality development approaches that enables the execution of business strategies and the attainment of the department’s strategic goals
• To work with other executive team in fostering a culture that promotes high performance, ethical leadership, accountability, and good governance in the organisation
• To serve as a participating member of the OPSCO and MANCO structures of the senior management in the organisation
People Management & Ethical Leadership
• Lead the acquisition, selection and orientation of employees in line with our EE targets
• Training and workshopping direct reports on news strategic developments in the departments
• Leading, coach and mentor departmental teams to achieve the goals and objectives
Stakeholder Management & Relationships
• Establish efficiency channels and databases to resolve stakeholder queries and complaints
• Collaborate with the core business, ICT and Finance to enable the student-centric model
• Collaborate with other departments to satisfy other priority stakeholders
• Engage stakeholders on matters of interest and influence
Project Management & Leadership
• Initiate, plan and implement special programmes and projects to address identified needs of the strategic enablement of long and short-term plans
• Compile project reports on completion of the project to evaluate return on investment
Budget Optimisation
• Forecast for departmental core budget administration activities and projects
• Expenditure in line with core activities and projects
Risk, Compliance, Monitoring & Evaluation
• Identify key controls and establish risk mitigation processes that support sound governance environment
• Assess and improve the key strategic and operating audit, risk and compliance environment of the department
• Monitor and lead the implementational the departmental audit plan
• Execute own responsibilities as per PFMA no 1 of 1999
Information & Knowledge Management
• Collaborate with ICT to build systems that enable the management of data obtained from different sources
• Collaborate with ICT to use their experience, education and understanding to obtain knowledge from this information
Reporting & Accountability
• Develop, update and report on amongst others the departmental strategic annual performance plans and KPIs, operational plans, strategic stakeholders’ issues, query management and interventions, internal and external audits and risk
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 8 qualification in various Management Sciences
• Registration with a professional body is essential
• Computer literacy – Intermediate MS Package Suite
• Good understanding of the PFMA, procedures and statutory requirements applicable to section 3(A) entities.
• Good understanding of governance, risk, and organisational performance and process mapping management principles.
• Good understanding of Higher Education policy, legislation and development requirements.
• Good working knowledge of strategic planning and budgeting.
• Understanding of ICT systems.
 
Experience
• 10 years’ experience in strategic and/or executive management
• Leading and drafting of organisational policies, procedures & legislation
• Outstanding experience in liaising with various stakeholders
• Outstanding experience in managing a unit and/or department
• Outstanding experience in developing a public sector strategy and business plan
• Outstanding experience in private or public institutions or funding organisation or banking or NGOs
 
Skill and Competencies:
• Strategic and visionary
• Project Management
• Interpersonal Skills
• Innovative
• People Management
• Developing Standards
• Forester Teamwork
• Influential and leadership
• Budgets
• Systems and IT flair
• Stakeholder Management
 
 
REMUNERATION & BENEFITS
Remuneration Package: R 1 722 885 to R 2 273 863 per annum
Total Cost to Company per annum inclusive of all benefits and company contributions.
 
PLEASE NOTE
Closing date: 24 March 2023
 
Interested applicants Interested applicants must complete an Employment Application Form available on the NSFAS website together with a detailed Curriculum Vitae, copies of academic qualifications, and names of three contactable referees to Ms. Fayroes Sherry via email jobs@nsfas.org.za. 
NSFAS does not consider late applications. Staff on Leave must ensure that they check the NSFAS portals for advertised vacancies and familiarize themselves with the respective closing dates. NSFAS only corresponds with Shortlisted Candidates.
 
If you do not hear from NSFAS within 2 months of the closing date, please consider your application unsuccessful.
 
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
 
Enquiries: Email: fayroess@nsfas.org.za
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
 
 
 

​ 
 
 
The following vacancy exists at NSFAS in Cape Town.
 
CORE BUSINESS EXECUTIVE 
Type & Grade: Paterson E3 - F1
(Five Year Fixed Term)
Vacancy No: 25 of 2022/23
Department & Unit: Core Business
 
POSITION OVERVIEW:
To lead the Core Business strategy and its implementation across the value chain of student applications support, quality assurance, support services, and its value-added support for optimal student experience.
 
RESPONSIBILITIES:
Policy, Systems & Procedure Design & Development
• To develop, design and lead the overall departmental policy environment, systems, business processes and procedures that are aligned to the delivery of student services and operations improvements
• To guide the internal and external policy research and benchmarking initiatives
• To guide the communication and implementation of policies and associated business processes and procedures
Core Strategic Objectives Designing & Development
• To partner with and advise the CEO on long terms and medium-term core business imperatives that lead to positive results for our beneficiaries and stakeholders
• To lead the efficient and effective coordination between the back end or systems application support and front-end student support services for the benefit and simplicity of the student journey i.e. contact and noncontact services
• To guide and establish quality assurance standards that aim to align, improve, and maintain the student service journey and positive experience
• To lead projects that explore direct value-added student services to support and simplify the NSFAS student beneficiaries’ learning experience
• To lead the development, maintenance and implementation of the core business strategic and operational objectives targeting the ultimate student experience
• To improve and monitor the day-to-day scalable operating systems that cater to the efficient and effective student value chain management services
• To develop and review key performance indicators (KPIs) and operational plans of the department for sustainable value creation
• To lead the continuous quality improvement process and approaches that enable the execution of business strategies and the attainment of organisational mandate
• To participate in leading a culture that promotes ethical leadership, accountability, and good governance across the core business scope of work
• To work with other executive teams in fostering a culture that promotes high performance, ethical leadership, accountability, and good governance in the organisation
• To serve as a participating member of the OPSCO and MANCO structures of the senior management in the organisation
People Management & Ethical Leadership
• Lead the acquisition, selection and orientation of employees in line with our EE targets
• Training and workshopping direct reports on news strategic developments in the departments
• Leading, coach and mentor departmental teams to achieve the goals and objectives
Stakeholder Management & Relationships
• Establish efficient channels and databases to resolve stakeholder queries and complaints
• Collaborate with ICT and Finance to enable the student-centric model
• Collaborate with internal departments to satisfy other priority stakeholders
• Engage stakeholders on matters of interest and influence
Project Management & Leadership
• Initiate, plan, and implement projects to address identified efficiency gaps as per the core business strategy
• Compile quality reports on the completion of the project to evaluate return on investment
Budget optimisation
• Forecast for departmental core budget administration activities and projects
• Expenditure in line with core activities and projects
Risk, Compliance Monitoring & Evaluation
• Identify key controls and establish risk mitigation processes that support sound governance environment
• Assess and improve the key strategic and operating audit, risk and compliance environment of the department
• Monitor and lead the implementational the departmental audit plan
• Execute own responsibilities as per PFMA no 1 of 1999
Information & Knowledge Management
• Collaborate with ICT to build systems that enable the management of data obtained from different sources
• Collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information
Reporting & Accountability
• Develop, update and report on amongst others the departmental strategic annual performance plans and KPIs, operational plans, strategic stakeholders’ issues, query management and interventions, internal and external audits and risk
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 8 qualification in various Management Sciences
• Registration with a professional body essential
• Computer literacy – Intermediate MS Package Suite
• Good understanding of the PFMA, procedures and statutory requirements applicable to section 3(A) entities.
• Good understanding of governance, risk, and organisational performance and process mapping management principles.
• Good understanding of Higher Education policy, legislation and development requirements.
• Good working knowledge of strategic planning and budgeting.
• Understanding of ICT systems.
 
Experience
• 10 years’ experience in management of which 5 years must be at the senior management level
• Outstanding experience in leading and drafting organisational policies, procedures & legislation
• Outstanding experience in liaising with various stakeholders
• Outstanding experience in managing a unit and/or department
• Outstanding experience in developing a public sector strategy and business plan
• Outstanding experience in private or public institutions or funding organisation or banking or NGOs
• Outstanding experience in policy development and implementation
 
Preferred:
• Professional certification in the related field
• Experience in managing operations and/or multi teams
 
Skill and Competencies:
• Strategic and visionary
• Leadership
• Project Management
• Interpersonal Skills
• Innovative
• People Management
• Developing Standards
• Ability to foster teamwork
• Budgeting
• Systems and IT flair
• Stakeholder Management
 
 
REMUNERATION & BENEFITS
Remuneration Package: R 1 722 885 to R 2 273 863 per annum
Total Cost to Company per annum inclusive of all benefits and company contributions.
 
PLEASE NOTE
Closing date: 24 March 2023
 
Interested applicants Interested applicants must complete an Employment Application Form available on the NSFAS website together with a detailed Curriculum Vitae, copies of academic qualifications, and names of three contactable referees to Ms. Fayroes Sherry via email jobs@nsfas.org.za.
 
NSFAS does not consider late applications. Staff on Leave must ensure that they check the NSFAS portals for advertised vacancies and familiarize themselves with the respective closing dates. NSFAS only corresponds with Shortlisted Candidates.
 
If you do not hear from NSFAS within 2 months of the closing date, please consider your application unsuccessful.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
 
Enquiries: Email: fayroess@nsfas.org.za
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
 
 
 

​ 
 
 
The following vacancy exists at NSFAS in Cape Town.
 
HUMAN RESOURCES EXECUTIVE
Type & Grade: Paterson E3
(Permanent)
Vacancy No: 25 of 2022/23
Department & Unit Human Resources
 
POSITION OVERVIEW:
To design, develop, deliver, and provide professional people management strategies in the areas of organisational development, HR operations management and employee relations with the aim of supporting the overall strategic aims and objectives of NSFAS transformation and culture
 
RESPONSIBILITIES:
Policy, Systems & Procedure Design & Development
• Design, lead and drive standardisation of human resources policies, systems, business processes and procedures
• Participate in the development of organisational policies
• Consider internal and external research and benchmarking
• Implementation of policies and associated business processes and procedures
HR Strategic Objectives Designing & Development
• Develop and drive the implementation of the HR strategies and operational plans with management and other stakeholders
• Participate in the realisation of organisational strategy, objectives and expectations towards the student centric model.
• Develop, review and drive key performance indicators (KPIs) and operational plans of the HR department
• Accountable for the development of tools and instruments to improve high-performance culture, progressive leadership and the living our values change management campaigns
• Deliver and execute the transformation agenda that promotes diversity, equity and inclusion initiatives
• Accountable for the improvement of talent management practices, tools and metrices along the HR value chain of centre of expertise, HR operations and employee relations aspect of people management
• Maintain sound employee relations issues with recognised unions i.e. individual and collective bargaining and conflict management
• Drive the human resources strategic and operational risk assessment and risk management interventions
• Lead all aspects of HR projects development, implementation life stages and service level agreements
• Ensure credibility and confidentiality along the entire human resources value chain
People Management & Ethical Leadership
• Ensure the attraction, selection and orientation of applicants in line with needs and EE targets
• Training and workshopping direct reports on new strategic developments in the departments
• Lead departmental teams to achieve departmental objectives and expectations
• Coaching and mentoring direct reports to deliver objectives
• Effective implementation of Organisational Performance Management System in accordance with organizational policy and procedures
• Lead and manage the individual performance contracting and review process for the Organisation and the department.
• Lead and manage all disciplinary matters of the HR department related to performance and conduct issues
Stakeholder Management & Leadership
• Establish efficiency channels and databases to resolve HR related stakeholder queries and complaints in line with HR strategy
• Collaborate with departmental executives to enable the beneficiary-centric model
• Collaborate with other departments to satisfy other priority stakeholders
• Engage stakeholders on matters of interest and influence
Project Management & Leadership
• Initiate, plan and implement projects to address identified needs as per the core business strategy
• Compile project reports on completion of the project to evaluate return on investment
Budget Optimisation
• Forecast for departmental HR administration activities and projects
• Expenditure in line with HR activities and projects
Compliance Monitoring & Evaluation
• Identify key controls and establish HR risk mitigation procedures
• Assess and improve the HR audit, risk and compliance outlook
• Monitor and lead the implementational HR audit plan
• Identify trends along audit issues and mitigate
Information & Knowledge Management
• Collaborate with stakeholders to build systems that enable the management of data obtained from different sources
• Collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information
Reporting & Accountability
• On departmental strategic Annual Performance Plan (KPIs) progress
• On the departmental HR operational plan and status updates
• On strategic stakeholders’ issues and interventions management
• On internal and external audit and risk
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 8 in Human Resources, Industrial Psychology or Business Studies
• Computer literacy – Intermediate MS Package Suite
• 15 years of experience in an HR Generalist role at a senior level.
• Knowledge of Project Management Principles.
• Deep knowledge of HR systems and applications.
• Deep change management experience.
• Extensive understanding of Payroll, Benefits, and HR administration.
• Understanding of procedures and statutory requirements applicable to section 3(A) entities.
• Knowledge of governance
• Knowledge of risk,
• Knowledge of organisational performance management principles.
• Working knowledge of strategic planning and budgeting.
• Understanding of the Higher and Further Education and Training Sector in South Africa.
• Experience in working in the Employment Equity framework.
• Knowledge of PFMA
• Knowledge of all labour laws including the Labour Relations Act, Employment and Equity.
• 15 years of experience in the HR field of which 10 years must be at the senior management level
• Drafting of relevant organisational policies, procedures and legislation
• Presenting and reporting at Management, HR Board Committees and the Board
 
Skill and Competencies:
• Strategic and visionary
• Project Management
• Interpersonal Skills
• Innovative
• People Management
• Developing Standards
• Forester Teamwork
• Influential and leadership
• Budgets
• Systems and IT flair
• Stakeholder Management
• Report writing
 
 
REMUNERATION & BENEFITS
Remuneration Package: R 1 592 707 to R 1 748 714 per annum
Total Cost to Company per annum inclusive of all benefits and company contributions.
 
PLEASE NOTE
Closing date: 23 March 2023
 
Interested applicants Interested applicants must complete an Employment Application Form available on the NSFAS website together with a detailed Curriculum Vitae, copies of academic qualifications, and names of three contactable referees to Ms. Fayroes Sherry via email jobs@nsfas.org.za. 
NSFAS does not consider late applications. Staff on Leave must ensure that they check the NSFAS portals for advertised vacancies and familiarize themselves with the respective closing dates. NSFAS only corresponds with Shortlisted Candidates.
 
If you do not hear from NSFAS within 2 months of the closing date, please consider your application unsuccessful.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
Enquiries: Email: fayroess@nsfas.org.za
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
 
 
 

​ 
 
 
The following vacancy exists at NSFAS in Cape Town.
 
SENIOR INTERNAL AUDITOR 
Type & Grade: Paterson C3
(Permanent)
Vacancy No: 21 of 2022/23
Department & Unit: NSFAS Internal Audit
 
POSITION OVERVIEW:
To employ the Internal Audit Methodologies in support of management decisions to implement the approved audit assignments in line with the NSFAS policies, operation plans and processes
 
RESPONSIBILITIES:
Policy, Systems & Procedure Implementation
• Implement all internal audit policies, governance documents, and the audit methodology documents.
• Prepare the Intention to Audit (ITA) document in accordance with Section 9 of the Audit Methodology
• Ensure that audits and internal audit assignments are executed in accordance with Section 10 of the Audit Methodology
• Employ professional standards relevant to the scope of work
• Work collaboratively with business unit staff as a trusted partner operating independently and providing assurance with regards to the operations and control environment within business and use audit policies, systems and procedures to implement audit execution across departments.
• Ensure that audits and internal audit assignments are executed in accordance with Section 10 of the Audit Methodology
Core Objective Implementation
• Providing assurance with regard to the operations and control environment within the business.
• Support internal audit managers by effectively performing daily audit operations in accordance with section 9 and 10 of the audit methodologies
• Draft and submit timeous audit issues with findings and recommendations.
• Implement audits in line with the Internal Audit Methodology specifically: scoping, problem statement/hypothesis wording, testing procedures, sampling and source data and testing results.
• Facilitate and support management to timeously close audit issues in their departments
• Identify the extent of work needed to achieve the engagement’s objectives, including consideration of the relative complexity, materiality and significance of the matters concerned
• Apply professional scepticism in the conduct of audits
Performance Contracting
• Ensure individual performance contract is signed and reviews are done in line with policy
Stakeholder Management & Relationships
• Build relationships with business process owners
• Daily liaison with clients.
• Effectively engage with clients throughout the audit process.
• Maintain institutional knowledge.
Project Facilitation and Implementation
• Plan and implement internal audit engagements to address identified needs as per the audit plan
• Compile audit reports on completion of the audits to evaluate the control environment
Budget optimisation
• Adhere to budgetary requirements pre audit assignment and annual plan.
• Perform budgeting and forecasting-related activities in relation to individual audit engagements and the overall annual plan.
Compliance Monitoring, Evaluation and Sound Reporting
• Use of approved reporting templates and tools to make recommendations for improvements over time.
• Adhere to internal audit methodology and processes
• Comply with the relevant professional standards during performance of individual duties and responsibilities
Information & Knowledge Management
• Collaborate with stakeholders to build systems that enable the management of data obtained from different sources
• Collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information
Reporting & Accountability
• Report on all audit findings and exceptions identified while testing.
• Ensure all exceptions are substantiated through sufficient evidence where possible.
• Produce clear, concise, and detailed audit reports.
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 - Bachelor’s degree in Internal Auditing/Accounting
• Computer literacy – Intermediate MS Package Suite
• Driver’s License
• 3 - 5 years’ experience in a similar role
• Intermediate project management Skills
• Intermediate knowledge of the higher education sector
Preferred:
• 5 – 7 Years’ experience in a similar role
• Intermediate project management Skills
• Intermediate knowledge of the higher education sector
 
Skill and Competencies:
• Independence.
• Stress tolerance.
• Multitasking.
• Planning skills.
• Analytical Thinking
• Innovation
• Communication.
• Time Management
• Detail orientation.
• Digital Literacy.
• Interpersonal Skills.
• Teamwork.
• Objectivity
• Collaboration
• Team player
• Willingness to travel. (Locally when required)
 
 
REMUNERATION & BENEFITS
Remuneration Package: R 585 834 to R 690 064 per annum
Total Cost to Company per annum inclusive of all benefits and company contributions.
 
PLEASE NOTE
Closing date: 15 March 2023
Interested applicants Interested applicants must complete an Employment Application Form available on the NSFAS website together with a detailed Curriculum Vitae, copies of academic qualifications, and names of three contactable referees to Ms. Fayroes Sherry via email jobs@nsfas.org.za. 
NSFAS does not consider late applications. Staff on Leave must ensure that they check the NSFAS portals for advertised vacancies and familiarize themselves with the respective closing dates. NSFAS only corresponds with Shortlisted Candidates.
 
If you do not hear from NSFAS within 2 months of the closing date, please consider your application unsuccessful.
 
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
 
Enquiries: Email: fayroess@nsfas.org.za
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
 
 
 

​ 
 
 
The following vacancy exists at NSFAS in Cape Town.
 
INTERNAL AUDIT MANAGER X 2 
Type & Grade: Paterson D2
(Permanent)
Vacancy No 20: of 2022/23
Department & Unit: NSFAS Internal Audit
 
POSITION OVERVIEW:
To support the executive to develop, organise and coordinate the best audit management and implementation of practices by streamlining the administrative and operational procedures and inter-office communication protocols that lead to organisational compliance, efficiency and standardised support for all stakeholders.
 
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• Participate in deploying and managing the departmental policy(ies), guidelines, and procedures in line with the IPPF.
• Maintaining sound relationships with all NSFAS departments and business unit staff and middle management.
• Work collaboratively with business unit staff and middle management as a trusted partner operating independently and providing assurance with regards to the operations and control environment within business.
• Establishes standards of performance and review that determines whether performance meets the standards; conduct performance evaluations.
Core Strategic Objectives Development
• Provide input into improving the risk methodology.
• Prepare reviews in accordance with the Institute of Internal Auditors (IIA) and relevant or required methodology.
• Ensure the execution and review of internal audit assignments is in accordance to the scoping letters and requirement.
• Prepare relevant documentation as per line manager expectations.
• Ensure that audits are executed in accordance with the Intention to Audit (ITA) document in accordance with Section 9 of the Audit Methodology.
• Ensure that audits and internal audit assignments are executed in accordance with Section 10 of the Audit Methodology.
• Compile project plans and framework for the assignment, execute the plan in line with set deadlines and write reports.
• Provides management with reports on audit coverage and results of the audit activity.
People Management & Ethical Leadership
• Participate in the attraction, selection and orientation of Internal Audit people in line with EE targets.
• Support the executive to set, control and report on key performance areas and performance contracts.
• Coach, mentor and train the team and develop reports for performance improvement, career progression and recognition purposes.
• Maintain compliance, consistency, and take corrective action when needed.
• Manage the Internal Audit Team per audit and applicable resources.
• Lead and manage the individual performance contracting and review process of the self and unit.
• Apply safeguards to deter situations that may result in unethical behaviours.
• Identify situations which may give rise to ethical conflicts in accordance with the principles of the relevant code of professional conduct and ethics.
• Develop plans to negate the occurrence of ethical breaches.
Stakeholder Management & Relationships
• Develop and build a network relevant to deliver on the core mandate of a Manager: Internal Audit.
• Ensure to have continuous meetings/ updates with all functions (client relationships & building).
Project Management & Leadership
• Manage and supervise the projects to address identified needs as per audit assignment.
• Analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the subunit.
Budget optimisation
• Ensure all audit assignments are completed within allocated hours.
Compliance Monitoring & Evaluation
• Use of standard reporting templates and tools to make recommendations for audit improvements.
• Monitor and align compliance of section and direct reports with compliance needs of the Annual Performance Plan (APP) service unit plans.
• Guide the team on professional standards relevant to the scope of work.
• Ensure the team complies with the relevant professional standards.
• Evaluate the effectiveness of risk mitigation, monitoring, and communication of risks and associated control activities: Enterprise Risk Management.
• Identify situations that increase the probability of fraud occurrence, consider the potential for fraud risks in the assessment of control design, and determine audit procedures for evaluating the potential for the occurrence of fraud: Fraud Risk Management.
• Assess the design and operational effectiveness of governance structure against best practices and information from different sources, including internal audit assignments, audits of specific governance processes and findings from external auditors: Governance.
• Generate reports on trends to aid management decision making, reports on risks to aid management decision making, distil data to determine patterns, provide information and anticipate future outcomes.
• Support data-driven tactical and strategic decision-making.
Information & Knowledge Management
• Collaborate with stakeholders to build systems that enable the management of data obtained from different sources.
• Collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
Reporting & Accountability
• Clear, concise, and detailed audit reports.
• Timely submission of audit reports as per the set and agreed audit plan.
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 - B Degree relevant and in support of Governance / Risk Management / Internal Audit / Forensic
• Professional certification i.e. CIA, CA(SA) or CISA
• Computer literacy – Intermediate MS Package Suite
• Driver’s License
• 7+ years’ experience in a similar role
• Knowledge in Internal Audit
• Experience dealing with Stakeholders and Executives
• Experience in managing teams
• Risk based auditing techniques
• Client liaison and relations management
• Knowledge and skill in applying internal auditing and accounting principles and practices
• Understand the concept of internal controls
• Understand systems and processes within organisations
• Keeping abreast of legislation changes
• Local government experience with a firm grasp of relevant legislation.
 
Preferred:
• NQF Level 8 - Postgraduate in Internal Auditing or Forensic Auditing
• Computer literacy – Advanced MS Package Suite
• 7+ years’ experience in a similar role
• Knowledge in Internal Audit
• Experience dealing with Stakeholders and Executives
• Experience in managing teams.
• Risk based auditing techniques
 
Skill and Competencies:
• Stress tolerance.
• Independence.
• Multitasking.
• Planning skills.
• Innovation
• Analytical Thinking
• Communication.
• Resilience.
• Time Management
• Digital.
• Interpersonal Skills.
• Problem Solving.
• Teamwork.
• Highly positive, focused & composed decision maker.
• Objectivity
• Collaboration
• Report writing skills
• Ability to ‘think-out-of-the-box’ and critical thinking
 
 
REMUNERATION & BENEFITS
Remuneration Package: R 956 448 to R 1 126 646 per annum
Total Cost to Company per annum inclusive of all benefits and company contributions.
 
PLEASE NOTE
Closing date: 15 March 2023
 
Interested applicants Interested applicants must complete an Employment Application Form available on the NSFAS website together with a detailed Curriculum Vitae, copies of academic qualifications, and names of three contactable referees to Ms. Fayroes Sherry via email jobs@nsfas.org.za. 
 
NSFAS does not consider late applications. Staff on Leave must ensure that they check the NSFAS portals for advertised vacancies and familiarize themselves with the respective closing dates. NSFAS only corresponds with Shortlisted Candidates.
 
If you do not hear from NSFAS within 2 months of the closing date, please consider your application unsuccessful.
 
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
 
Enquiries: Email: fayroess@nsfas.org.za
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “


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The following vacancy exists at NSFAS in Cape Town.
 
INTERNAL AUDIT MANAGER: ICT 
Type & Grade: Paterson D2
(Permanent)
Vacancy No 19 of 2022/23 
Department & Unit: NSFAS Internal Audit
 
POSITION OVERVIEW:
To support the executive to develop, organise and coordinate audit engagements and implementation of practices by streamlining the administrative and operational procedures and inter-office communication protocols that lead to organisational compliance, efficiency and standardised support for all stakeholders. This role will be responsible for the delivery of Information Technology audit-related work across the organisation.
The secondary focus is to assist the Internal Auditing team in developing digital and continuous auditing strategies through data analytics and scripting.
 
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• Participate in deploying and managing the departmental policy(ies), guidelines, and procedures in line with the IPPF & ISACA.
• Maintaining sound relationships with all NSFAS departments and business unit staff and middle management.
• Work collaboratively with business unit staff and middle management as a trusted partner operating independently and providing assurance with regards to the operations and control environment within business.
• Establishes standards of performance and review that determines whether performance meets the standards; conduct performance evaluations.
Core Strategic Objectives Development
• Provide input into improving the risk methodology.
• Assists the Internal Audit Executive in the formulation of the Information Technology audit strategy and manage the execution thereof.
• Prepare reviews in accordance with the Institute of Internal Auditors (IIA) and relevant or required methodology.
• Ensure the execution and review of internal audit assignments is in accordance to the scoping letters and requirement.
• Assists with development of Information Systems Audit plans by identifying business process and information technology (IT) risks; determining risk severity and business impact; and developing audit tests of controls.
• Tests layers of computer systems (for example, application, database, operating system, data, infrastructure) for information technology (IT) effectiveness and managerial control by assessing IT components of platforms and applications against internal standards, policies, procedures, and IT standards and frameworks.
• Prepare relevant documentation as per line manager expectations.
• Ensure that audits are executed in accordance with the Intention to Audit (ITA) document in accordance with Section 9 of the Audit Methodology.
• Ensure that audits and internal audit assignments are executed in accordance with Section 10 of the Audit Methodology.
• Compile project plans and framework for the assignment, execute the plan in line with set deadlines and write reports.
• Provides management with reports on audit coverage and results of the audit activity.
• Continuously drive internal audit process improvements to ensure a value-adding partnership with business focused on ICT.
People Management & Ethical Leadership
• Participate in the attraction, selection and orientation of Internal Audit people in line with EE targets.
• Support the executive to set, control and report on key performance areas and performance contracts.
• Coach, mentor and train the team and develop reports for performance improvement, career progression and recognition purposes.
• Maintain compliance, consistency, and take corrective action when needed.
• Manage the Internal Audit Team per audit and applicable resources.
• Lead and manage the individual performance contracting and review process of the self and unit.
• Apply safeguards to deter situations that may result in unethical behaviours.
• Identify situations which may give rise to ethical conflicts in accordance with the principles of the relevant code of professional conduct and ethics.
• Develop plans to negate the occurrence of ethical breaches.
Stakeholder Management & Relationships
• Develop and build a network relevant to deliver on the core mandate of a Manager: Internal Audit.
• Ensure to have continuous meetings/ updates with all functions (client relationships & building).
Project Management & Leadership
• Manage and supervise the projects to address identified needs as per audit assignment.
• Analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the subunit.
Budget optimisation
• Ensure all audit assignments are completed within allocated hours.
Compliance Monitoring & Evaluation
• Use of standard reporting templates and tools to make recommendations for audit improvements.
• Monitor and align compliance of section and direct reports with compliance needs of the Annual Performance Plan (APP) service unit plans.
• Guide the team on professional standards relevant to the scope of work.
• Ensure the team complies with the relevant professional standards.
• Evaluate the effectiveness of risk mitigation, monitoring, and communication of risks and associated control activities: Enterprise Risk Management.
• Identify situations that increase the probability of fraud occurrence, consider the potential for fraud risks in the assessment of control design, and determine audit procedures for evaluating the potential for the occurrence of fraud: Fraud Risk Management.
• Assess the design and operational effectiveness of governance structure against best practices and information from different sources, including internal audit assignments, audits of specific governance processes and findings from external auditors: Governance.
• Generate reports on trends to aid management decision making, reports on risks to aid management decision making, distil data to determine patterns, provide information and anticipate future outcomes.
• Support data-driven tactical and strategic decision-making.
Information & Knowledge Management
• Collaborate with stakeholders to build systems that enable the management of data obtained from different sources.
• Collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
Reporting & Accountability
• Clear, concise, and detailed audit reports.
• Timely submission of audit reports as per the set and agreed audit plan.
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 - Bachelor’s Degree (or higher) in Commerce, Computer Science, Management Information Systems, or another relevant program
• Professional certification i.e., CISA or equivalent
• Computer literacy – Proficient – Computer literacy and competency beyond the intermediate level
• Driver’s License
• 6- 10 years in a client-facing IT audit / advisory role, 3 years of which should be at management level
• Minimum of 5 years relevant experience working within an audit/risk or professional services environment
• Demonstrate strong understanding and experience in the performance of IT controls engagements across key industries covering large-scale ERP application systems and supporting infrastructure, business processes, and security
• Knowledge in Internal Audit
• Experience dealing with Stakeholders and middle management
• Experience in managing teams
• Risk based auditing techniques
• Client liaison and relations management
• Knowledge and skill in applying internal auditing and ICT principles and practices
• Understand the concept of internal controls
• Understand systems and processes within organisations
• Technical background of operating systems (Windows and Linux, networks, databases (variety), and overall Open Systems
• Technical background of operating systems (Windows and Linux, networks, databases (variety), and overall Open Systems
• Knowledge of COSO framework
• Knowledge of COBIT and / or ITIL frameworks
Preferred:
• NQF Level 8 - Postgraduate in Internal Auditing or Computer Science, Management Information Systems, or another relevant program
• Computer literacy – Proficient – Computer literacy and competency beyond the intermediate level.
• 7+ years’ experience in a client-facing IT audit / advisory role
• Minimum of 5 years’ relevant experience of working within an audit/risk or professional services environment
• Demonstrate strong understanding and experience in the performance of IT controls engagements across key industries covering large-scale ERP application systems and supporting infrastructure, business processes, and security
• Knowledge in Internal Audit
• Experience dealing with Stakeholders
• Experience in managing teams
• Risk based auditing techniques
• A good understanding of how to link risks and controls to ensure test steps and controls and risks all speak to each other; ability to research “unknown” systems or audit in-house developed systems, i.e., problem-solving/logic capabilities
• Developing Digital fluency and knowledge on Emerging technologies, including Cloud, RPA, AI, etc.
 
Skill and Competencies:
• Stress tolerance
• Independence
• Multitasking
• Planning skills
• Innovation
• Analytical Thinking
• Communication
• Resilience.
• Time Management
• Digital
• Interpersonal Skills
• Problem Solving
• Teamwork
• Highly positive, focused & composed decision maker
• Objectivity
• Collaboration
• Report writing skills
• Ability to ‘think-out-of-the-box’ and critical thinking
 
 
REMUNERATION & BENEFITS
Remuneration Package: R 956 448 to R 1 126 646 per annum
Total Cost to Company per annum inclusive of all benefits and company contributions.
 
PLEASE NOTE
Closing date: 15 March 2023

Interested applicants Interested applicants must complete an Employment Application Form available on the NSFAS website together with a detailed Curriculum Vitae, copies of academic qualifications, and names of three contactable referees to Ms. Fayroes Sherry via email jobs@nsfas.org.za. 
 
NSFAS does not consider late applications. Staff on Leave must ensure that they check the NSFAS portals for advertised vacancies and familiarize themselves with the respective closing dates. NSFAS only corresponds with Shortlisted Candidates.
 
If you do not hear from NSFAS within 2 months of the closing date, please consider your application unsuccessful.
 
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
 
Enquiries: Email: fayroess@nsfas.org.za
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “