NATIONAL LOTTERIES COMMISSION (NLC) VACANCIES

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INFORMATION COMMUNICATION & TECHNOLOGY 
CHIEF INFORMATION OFFICER 
 
PURPOSE OF THE JOB: 
The Chief Information Officer (CIO) is tasked with establishing the ICT vision, aligning digital and technology initiatives with the NLC's strategic objectives, and overseeing all aspects of ICT development and implementation to support the NLC's strategic and operational growth objectives and mandate. The successful candidate also needs to ensure that all systems and processes adhere to stringent data and cyber security protocols and that information security is of the highest standard. 
 
SALARY SCALE AND CONTRACT TERM: 

• Commensurate with qualifications and experience. 
• A five (5) year fixed term contract. 

 
QUALIFICATION REQUIREMENTS 

• Bachelor’s degree in computer or data sciences. 
• Appropriate MBA or Postgraduate Degree in Computer Science or relevant IT or Data Sciences will be an added advantage. 

 
REQUIRED WORK EXPERIENCE 

• A minimum of 10 years’ experience in technology with demonstrated technical expertise. 
• A minimum of 5 years’ experience in a similar capacity (CIO / CTO). 

 
KEY DELIVERABLES 
STRATEGIC PLANNING AND DEVELOPMENT 

• Define, develop, and ensure implementation of long-term strategy for the ICT function. 
• ICT Procurement Strategy developed and implemented. 
• Align ICT policies, procedures, and processes to support the ICT and NLC strategies. 
• Establish and implement an ICT and IT Infrastructure Audit Framework. 

 
TECHNOLOGY AND OPERATIONS MANAGEMENT 

• Lead efforts to leverage technology for digital transformation. 
• Identify opportunities to use technology to improve business processes, enhance customer experiences, and drive innovation and continuous improvement. 
• Develop and implement Service Continuity and Operational Plans and Service Level Agreements. 
• Manage and monitor technology for the National Lottery Operator. 
• Implement a technology refresh program, including the development of an enterprise-wide integrated e-system and infrastructure for Provincial Offices and employee mobility. 
• Maintain existing Enterprise Systems, while providing direction in all ICT related issues. 
• Programmes manage the implementation, deployment and support of ICT technologies and systems. 
• Apply Information and Data Management practices to safeguard NLC information and data. 
• Develop and maintain plans for ICT service and business continuity in the event of IT disruptions or disasters. 
• Implement strategies to minimize ICT downtime and data loss. 

 
PEOPLE MANAGEMENT 

• Manage headcount, recruit, and deploy resources as needed to balance the department budget and leverage skills effectively. 
• Ensure skills and capacity needs meet overall business ICT related product and services. 
• Oversee the ICT Division to ensure a cohesive and motivated workforce through operational plans and performance evaluations. 
• Manage and oversee team performance through performance planning, coaching and performance appraisals. 

 
ICT GOVERNANCE, RISK & COMPLIANCE MANAGEMENT 

• Establish and enforce IT policies, procedures, and standards. 
• Ensure IT practices align with legislative, regulatory requirements and industry standards and best practices. 
• Provide guidance on IT Governance to support overall Corporate Governance. 
• Oversee the development and implementation of strategies to protect the organization's information assets including cybersecurity measures, data privacy, and compliance with relevant legislation, regulations and standards. 
• Monitor regulatory changes and implement appropriate operational controls to address new requirements. 
• Support internal and external audits by providing necessary evidence. 
• Oversee the maintenance and enforcement of related Service Level Agreements to minimize business risk and ensure service continuity. 

 
STAKEHOLDER MANAGEMENT 
Enhance Customer Service: Identify and mitigate internal systems and procedural barriers to optimize customer service delivery. Manage customer complaints through timely resolution or escalation when necessary and proactively analyze queries to develop mechanisms for issue resolution. 
Stakeholder Management: Build and maintain effective internal and external stakeholder relationships for expectations management, knowledge sharing, and reputation management. Represent the business cases as required. 
 
COMPETENCIES AND SKILLS 

• Excellent Communication skills with the ability to explain technical concepts clearly to users . 
• Strong ability to function well under pressure, manage time effectively, solve problems, think critically, and make decisions. 
• Ability to work independently and collaboratively with other IT professionals. 
• High ethical standards, a desire to learn, and the ability to meet strict deadlines.
• Intellectual curiosity and analytical approach to work. 
• Ability to provide independent thought leadership to strategic decisions. 
• Ability to lead and exercise authority through expertise, and experience, showing both strategic and operational understanding of the NLC business model. 
• Strong big-picture and strategic orientation yet detail-oriented focused. 
• Strong sense of collaboration and ability to develop positive relationships with key business stakeholders and demonstrate respectful, constructive negotiating skills. 
• Strong leadership skills with the ability to inspire and motivate others. 
• Excellent written and oral communication skills, with proven ability to present complex information to diverse audiences including Operations and Executive/Senior Management and the Board. 
• Technical knowledge including understanding of statistics, quantitative data analysis methods, and data/database management principles. 
• Strong process orientation with a deep understanding knowledge of the PFMA and related government procurement policies and processes. 
• Knowledge of the Lotteries and the NLC’s processes and operations would be an advantage. 

 
 

Note: Recommended candidates will be subjected to attend a generic managerial competency-based assessment. Background verification, social media checks and security vetting will form part of the selection process and successful candidates will be subjected to security vetting. Correspondence will be limited to shortlisted candidates only. If you have not been contacted within three (3) months of the closing date of this advertisement, please accept that your application was unsuccessful. The NLC reserves the right not to fill any advertised position(s). 
 
IMPORTANT NOTICE: APPLICATION INSTRUCTIONS: 
Only candidates who meet the requirements should apply. 
Correspondence will be entered into with shortlisted candidates only. 
CV`s from Recruitment Agencies will not be considered. 
Applications received after the closing date will not be considered. 
Submit your comprehensive C.V with qualifications attached to the following email address: Recruitment@nlcsa.org.za
 
CLOSING DATE: 01 March 2024
 
NLC WELCOMES APPLICANTS WITH DISABILITIES 
 
DISCLAIMER- POPIA 
 
By applying for NLC’s vacancy, you expressly give NLC consent to process your personal information stored in our history of all who have applied will be processed in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the NLC Human Capital Policy/Procedures, the NLC’s POPIA Policy and the NLC’s Privacy Policy. These documents set out why the NLC needs the personal information, what NLC will do with it, and with whom the NLC will share it. Note that we will not further process the personal information stored automatically in this portal.

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