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NATIONAL HEALTH LABORATORY SERVICES (NHLS) VACANCIES
NATIONAL HEALTH LABORATORY SERVICES (NHLS)
GUIDELINES TO APPLICANTS
1. If you meet the requirements, kindly forward a concise CV to The relevant Practitioner/Administrator (Human Resources) by email or logging on to the NHLS career page http://careers.nhls.ac.za (I-Recruitment), quoting the reference number and the job title.
2. Response Email addresses of the relevant HR representative and or Region is supplied at the end of each regional adverts. The onus is on the applicant to ensure that their application has been received. Incomplete applications and applications received after the closing date will not be considered.
3. Any credentials of the contract of employment will be subject to criminal record checks, citizen verification, financial record checks, qualification/Study verification, previous employment verification, social media accounts behavior/comments verifications, competency/psychometric assessments, signing of performance contract on appointment, signing of an employment contract on appointment, presentation etc.
4. All health professional roles may be subjected to further assessment in line with the applicable proficiency matrix to determine the correct level and or grade.
5. The NHLS reserves the right, at its discretion, to remove the advertisement and or not to appoint.
6. Internal employees are required to complete a period of twelve months in current role before they can be eligible to apply for transfer.
7. Proof of registration with a Professional body (e.g. HPCSA, SANC etc.) and other supporting documents should accompany all applications.
8. These positions are open to all employees of the NHLS Including the employees who are on contract in similar or different positions.
9. Correspondence will be limited to shortlisted candidates only.
10. The NHLS is an equal opportunity, affirmative action employer. The filing of posts will be guided by the NHLS employment Equity Targets.
11. Successful applicants will be remunerated on the published scale associated with the grade of the post. This means that the remuneration of an applicant who is successful for a position that is lower than his/her current job grade will be adjusted downward with effect from the date of appointment.
12. External applicants shall be responsible for all expenditure related to attendance of interviews.
This is an open bulletin; External applicants are welcome to apply for this bulletin.
NB: The NHLS/ NICD is an equal opportunity employer thus the filling of posts will be guided by the NHLS/NICD Employment Equity Targets. Suitably qualified candidates from all designated groups are encouraged to apply.
CLOSING DATE: 19 February 2024
GRANTS MANAGEMENT AND ADMINISTRATION
BUSINESS UNIT: NICD
DISCIPLINE: MANAGEMENT AND ADMINISTRATION
LOCATION: SANDRINGHAM
POSITION: SENIOR COMMUNICATION MANAGER
PAYGRADE: D3
REFERENCE NUMBER: NICD0224/001-01
To develop, direct and oversee all communication strategies and implementation to ensure that the organization meet its public health mandate
Key Job Responsibilities: ■ Develop and deliver coordinated and integrated communication strategies to align with the organisation’s strategy ■ Collaborate with the NICD leadership to develop and implement an organisational communication and market branding strategy, ensuring visibility and impact for the NICD ■ Partner with the National and Provincial Departments Communication Teams to ensure that joint initiatives are communicated seamlessly ■ Identify, liaise and build strategic relationships with key media stakeholders to establish networks and communication channels for dissemination of information ■Manage the production of relevant publications and related materials from the NICD including the maintenance and updating of the NICD website content, the internal newsletters, annual reports, media releases, promotional material, and guidelines which may require technical input from relevant parties and social media■Develop and cascade and internal communication strategy for employees to communicable organisational plans, priorities and goals to all employees ■Provide communications and engagement expertise, advice and support to NICD staff ■ Ensure that the organisation can respond to all communication imperatives ■ Develop risk communications strategies, which include outbreak/disaster, for different audiences (health, public and any other communities). Use evidence and data to inform the development of content ■ Manage human and financial resources in the strategic communication portfolio and report on the performance of the NICD strategic communication group ■ Oversee high-profile events at the NICD.
Minimum Requirements and Key Competencies: ■ Master’s Degree in Communications / Marketing/ Journalism or relevant equivalent qualifications ■8 to 10 years’ experience as both practitioner and manager within a health/scientific environment ■ Previous experience in communications IT technology ■ Understanding of public health sector ■ In-depth vocational knowledge e.g. branding, corporate communication, advocacy, graphics ■ Knowledge of project management methodology ■ Knowledge of creative computer packages ■ Programme and project management ■ Change management ■ People management and empowerment ■ Negotiation skills ■ Business acumen ■ Analytical thinking ■Ability to understand changing market dynamics ■ ■ Outstanding communication (verbal & written) and interpersonal skills including media liaison■ Computer literacy (MS Office and graphic packages)■ Innovative implementation (from strategy and ideas to innovative implementation)■ Adherence to extreme deadlines ■ Presentation skills ■ Ability to influence at all levels■ Proven ability to interact at a strategic level with stakeholders in government, public and private sectors on complex issues ■ .
Enquiries may be directed to Kgaugelo Mkwanazi @ 011 386 6090, email application to Recruiter3@nicd.ac.za
BUSINESS UNIT: NICD
DISCIPLINE: CENTRE FOR EMERGING, ZOONOTIC AND PARASITIC DISEASES LOCATION: SANDRINGHAM
POSITION: MEDICAL SCIENTIST (FIXED TERM CONTRACT: 9 MONTHS)
PAY GRADE: MSI
REFERENCE NUMBER: NICDCDC0224/001-02
This position is for a scientist in the Laboratory for Antimalarial Resistance Monitoring and Malaria Operational Research in the Centre for Emerging, Zoonotic and Parasitic Diseases. The successful candidate will conduct research and provide genetic support to ensure the successful completion of a malaria amplicon sequencing project.
Key Job Responsibilities: ■Perform ethical and relevant research (basic and applied) that will provide new information on the malaria parasite which will promote the NHLS’s goal of becoming a leader in malaria research ■Apply specialised knowledge in order to improve the detection and diagnosis of malaria and provide interpretation of sequencing results so that appropriate malaria elimination interventions can be implemented ■ Contribute to the teaching of students (from NHLS or academic institutes), health professionals and technical staff in research skills in order to develop research capacity ■Train students, health professionals and technical staff in laboratory skills and bioinformatics to ensure that they can deliver improved and effective diagnostic services ■ Write scientific reports and papers for submission to scientific, peer reviewed journals and congresses in order to disseminate new research findings ■ Maintain project documentation, in order to create a scientific audit trail■ Contribute to translation of research to enhance the diagnostic platform and policy■ Maintain total quality management of the laboratory to ensure accurate and reliable results of research analyses.
Minimum requirements and key competencies: ■MSc/PhD in biochemistry/genetics/molecular biology ■Registration with HPCSA desirable ■1-2 years research experience in molecular biology/ genomics ■ At least one first authored peer reviewed publication ■ Oral presentations of research findings at national conferences ■ Experience with next generation sequencing ■ Successful submission of research protocols for ethics clearance ■ Knowledge in the use of web based databases ■Good communication skills (verbal and written) ■Troubleshooting skills ■Good interpersonal skills and able to work within a multidisciplinary team and independently ■ Teaching and training skills ■Attention to detail ■Scientific writing skills ■ Analytical skills ■Statistical Skills ■Time management ■ Computer Literacy ■ Innovation and problems solving skills
Enquiries may be directed to Kgaugelo Mkwanazi @ 011 386 6090, email application to Recruiter3@nicd.ac.za
BUSINESS UNIT: NICD
DISCIPLINE: CENTRE FOR EMERGING, ZOONOTIC AND PARASITIC DISEASES LOCATION: SANDRINGHAM
POSITION: MEDICAL SCIENTIST (FIXED TERM CONTRACT: 9 MONTHS)
PAY GRADE: MSE
REFERENCE NUMBER: NICDCDC0224/001-03
This position is for a scientist in the Laboratory for Antimalarial Resistance Monitoring and Malaria Operational Research in the Centre for Emerging, Zoonotic and Parasitic Diseases. The successful candidate will conduct research and provide genetic support to ensure the successful completion of a malaria amplicon sequencing project.
Key Job Responsibilities: ■ Molecular characterisation of malaria parasites in terms of species identification and antimalarial drug resistance status ■ Molecular epidemiological characterization of drug resistance parasites ■ Molecular determination of sub-patent malaria infections and gametocyte carriage ■ Database management of laboratory data ■Analyze, interpret and trouble-shoot laboratory data ■ Present and report laboratory data ■ Assist with activities relating to achieving the country’s malaria elimination goals ■ Assist with activities associated with quality assurance and SANAS accreditation ■ Present at journal clubs, academic day and research forums.
Minimum Requirements and Key Competencies: ■BSc Honours in Medical Science or relevant field ■HPCSA registration as a Medical Scientist desirable ■ Knowledge of appropriate molecular technologies (PCR, Sanger and Next Generation Sequencing) ■ Experience with excel and statistical packages ■Knowledge of research ethics ■Good scientific writing and communication skills ■Good Laboratory Practice ■ Attention to detail ■ Computer Literacy ■ Present at local conferences/research days/forums ■Good time and project management skills ■Good interpersonal skills.
Enquiries may be directed to Palesa Nong @ 011 555 0581, e-mail application to Recruiter2@nicd.ac.za
BUSINESS UNIT: NICD
DISCIPLINE: CENTRE FOR VACCINES AND IMMUNOLOGY
LOCATION: SANDRINGHAM
POSITION: MEDICAL TECHNOLOGIST (FIXED TERM CONTRACT: 9 MONTHS)
PAY GRADE: MT1
REFERENCE NUMBER: NICDCDC0224/001-04
Conducts and monitors a variety of diagnostic and surveillance analyses on human test samples to provide accurate laboratory results to aid in and confirm clinical diagnosis
Key Job Responsibilities: Receive and prepare human specimens prior to analysis to ensure suitability for the specific test to be carried out ■Carry out routine testing procedures as per standard procedures on human specimens in order to obtain accurate results under the general supervision of senior qualified staff ■Maintain quality assurance processes as per accreditation requirements■ efficient stock control■ Undertake troubleshooting where necessary and assist with the maintenance of excel and access databases of test results and patient information ■ assist in validation of test procedures ■ assess uncertainty of measurement ■Observe health and safety regulations while working to ensure own and others' safety at all times ■Input data and verify results on databases and LIMS system for subsequent review and authorization.
Minimum Requirements and Key Competencies: ■National Diploma in Medical Technology or Biomedical Technology or Bachelor of Health Science- Biomedical Technology ■HPCSA registration (Virology/Microbiology or Clinical Pathology) as a Medical Technologist ■ Knowledge of Quality Control Procedures ■ Knowledge of Health and Safety Regulations ■ Knowledge for the usage of specialized instrumentation ■Accuracy and organizational skills ■Attention to detail striving for an error free standard ■Computer literacy ■Ability to establish and monitor programs that ensure data accuracy ■Ability to work independently and collaboratively ■ Troubleshooting Skills ■Communication Skills (Verbal, written & presentation) ■ Interpersonal Skills ■Accuracy skills ■Time management and evaluation skills ■Record Keeping and Filing Skills.
Enquiries may be directed to Palesa Nong @ 011 555 0581, e-mail application to Recruiter2@nicd.ac.za
BUSINESS UNIT: NICD
DISCIPLINE: CENTRE FOR VACCINE AND IMMUNOLOGY
LOCATION: SANDRINGHAM
POSITION: LABORATORY TECHNICIAN (FIXED TERM CONTRACT: 9 MONTHS)
PAY GRADE: LT1
REFERENCE NUMBER: NICDCDC0224/001-05
Conducts a variety of diagnostic and surveillance testing of human samples to aid in the production of accurate laboratory test results.
Key Job Responsibilities: ■ Receive and prepare human specimens prior to analysis to ensure suitability for the specific test to be carried out ■Carry out routine testing procedures on human specimens in order to obtain accurate results under the general supervision of senior qualified staff ■Maintain quality assurance processes as per accreditation requirements■ Undertake troubleshooting where necessary and assist with the maintenance of excel and access databases of test results and patient information ■Observe health and safety regulations while working to ensure own and others' safety at all times ■Input data and results into databases and LIMS system for subsequent review and authorization.
Minimum requirements and Key Competencies: ■ Grade 12 ■HPCSA registration as Medical Technician (Virology/ Microbiology or Clinical Pathology) ■Maths and science advantageous ■Health and safety regulations ■Knowledge of quality control procedures ■Basic knowledge of Microsoft excel required ■ Knowledge of Microsoft access advantageous ■Trouble shooting skills ■Attention to detail ■Use of laboratory equipment ■ Analytical skills ■Communication skills ■Interpersonal skills ■Computer literacy ■Record keeping and filing skills
Enquiries may be directed to Zinhle Buthelezi @ 011 885 5404, e-mail application to Recruiter1@nicd.ac.za
BUSINESS UNIT: NICD
DISCIPLINE: CENTRE FOR VACCINES AND IMMUNOLOGY
LOCATION: SANDRINGHAM
POSITION: LABORATORY CLERK (FIXED TERM CONTRACT: 9 MONTHS)
PAY GRADE: B2
REFERENCE NUMBER: NICDCDC0224/001-06
Administers the receiving, capturing and distribution of all specimens to ensure correct information is obtained and recorded and to facilitate the speedy processing of specimens.
Key Job Responsibilities: ■ Checks, captures and updates patient information onto the system to ensure matching of the analytical results and demographics and appropriate billing■ Keep specimen request forms for audit purposes as required by standard operating procedures■ identify and report technical errors with data captured to supervisors in order to correct errors■ Files the capture data for safe record keeping purposes■ Performs ad-hoc duties as and when required.
Minimum Requirements and Key Competencies: ■ Grade 12/ NQF 4 ■3 months or more data capturing experience ■Health and safety regulations ■Knowledge of quality control procedures ■Basic knowledge of Microsoft excel required ■ Knowledge of Microsoft access advantageous ■Trouble shooting skills ■Attention to detail ■ Analytical skills ■data capturing and managing skills■ attention to detail ■Communication skills ■Interpersonal skills ■Computer literacy ■Record keeping and filing skills.
Enquiries may be directed to Zinhle Buthelezi @ 011 885 5404, e-mail application to Recruiter1@nicd.ac.za
BUSINESS UNIT: NICD
DISCIPLINE: CENTRE FOR VACCINES AND IMMUNOLOGY
LOCATION: SANDRINGHAM
POSITION: MEDICAL TECHNOLOGIST (FIXED TERM CONTRACT: 9 MONTHS)
PAY GRADE: MT1
REFERENCE NUMBER: NICDCDC0224/001-04
Conducts and monitors a variety of diagnostic and surveillance analyses on human test samples to provide accurate laboratory results to aid in and confirm clinical diagnosis
Key Job Responsibilities: Receive and prepare human specimens prior to analysis to ensure suitability for the specific test to be carried out ■Carry out routine testing procedures as per standard procedures on human specimens in order to obtain accurate results under the general supervision of senior qualified staff ■Maintain quality assurance processes as per accreditation requirements■ efficient stock control■ Undertake troubleshooting where necessary and assist with the maintenance of excel and access databases of test results and patient information ■ assist in validation of test procedures ■ assess uncertainty of measurement ■Observe health and safety regulations while working to ensure own and others' safety at all times ■Input data and verify results on databases and LIMS system for subsequent review and authorization.
Minimum Requirements and Key Competencies: ■National Diploma in Medical Technology or Biomedical Technology or Bachelor of Health Science- Biomedical Technology ■HPCSA registration (Virology/Microbiology or Clinical Pathology) as a Medical Technologist ■ Knowledge of Quality Control Procedures ■ Knowledge of Health and Safety Regulations ■ Knowledge for the usage of specialized instrumentation ■Accuracy and organizational skills ■Attention to detail striving for an error free standard ■Computer literacy ■Ability to establish and monitor programs that ensure data accuracy ■Ability to work independently and collaboratively ■ Troubleshooting Skills ■Communication Skills (Verbal, written & presentation) ■ Interpersonal Skills ■Accuracy skills ■Time management and evaluation skills ■Record Keeping and Filing Skills.
Enquiries may be directed to Palesa Nong @ 011 555 0581, e-mail application to Recruiter2@nicd.ac.za
BUSINESS UNIT: NICD
DISCIPLINE: CENTRE FOR VACCINE AND IMMUNOLOGY
LOCATION: SANDRINGHAM
POSITION: LABORATORY TECHNICIAN (FIXED TERM CONTRACT: 9 MONTHS)
PAY GRADE: LT1
REFERENCE NUMBER: NICDCDC0224/001-05
Conducts a variety of diagnostic and surveillance testing of human samples to aid in the production of accurate laboratory test results.
Key Job Responsibilities: ■ Receive and prepare human specimens prior to analysis to ensure suitability for the specific test to be carried out ■Carry out routine testing procedures on human specimens in order to obtain accurate results under the general supervision of senior qualified staff ■Maintain quality assurance processes as per accreditation requirements■ Undertake troubleshooting where necessary and assist with the maintenance of excel and access databases of test results and patient information ■Observe health and safety regulations while working to ensure own and others' safety at all times ■Input data and results into databases and LIMS system for subsequent review and authorization.
Minimum requirements and Key Competencies: ■ Grade 12 ■HPCSA registration as Medical Technician (Virology/ Microbiology or Clinical Pathology) ■Maths and science advantageous ■Health and safety regulations ■Knowledge of quality control procedures ■Basic knowledge of Microsoft excel required ■ Knowledge of Microsoft access advantageous ■Trouble shooting skills ■Attention to detail ■Use of laboratory equipment ■ Analytical skills ■Communication skills ■Interpersonal skills ■Computer literacy ■Record keeping and filing skills
Enquiries may be directed to Zinhle Buthelezi @ 011 885 5404, e-mail application to Recruiter1@nicd.ac.za
BUSINESS UNIT: NICD
DISCIPLINE: CENTRE FOR VACCINES AND IMMUNOLOGY
LOCATION: SANDRINGHAM
POSITION: LABORATORY CLERK (FIXED TERM CONTRACT: 9 MONTHS)
PAY GRADE: B2
REFERENCE NUMBER: NICDCDC0224/001-06
Administers the receiving, capturing and distribution of all specimens to ensure correct information is obtained and recorded and to facilitate the speedy processing of specimens.
Key Job Responsibilities: ■ Checks, captures and updates patient information onto the system to ensure matching of the analytical results and demographics and appropriate billing■ Keep specimen request forms for audit purposes as required by standard operating procedures■ identify and report technical errors with data captured to supervisors in order to correct errors■ Files the capture data for safe record keeping purposes■ Performs ad-hoc duties as and when required.
Minimum Requirements and Key Competencies: ■ Grade 12/ NQF 4 ■3 months or more data capturing experience ■Health and safety regulations ■Knowledge of quality control procedures ■Basic knowledge of Microsoft excel required ■ Knowledge of Microsoft access advantageous ■Trouble shooting skills ■Attention to detail ■ Analytical skills ■data capturing and managing skills■ attention to detail ■Communication skills ■Interpersonal skills ■Computer literacy ■Record keeping and filing skills.
Enquiries may be directed to Zinhle Buthelezi @ 011 885 5404, e-mail application to Recruiter1@nicd.ac.za
BUSINESS UNIT: NICD
DISCIPLINE: CENTRE FOR ENTRIC DISEASES
LOCATION: SANDRINGHAM
POSITION: LABORATORY TECHNICIAN (FIXED TERM CONTRACT: 9 MONTHS)
PAY GRADE: LT2
REFERENCE NUMBER: NICDCDC0224/001-07
To perform routine medical laboratory tests for the diagnosis, treatment, and prevention of disease under the supervision of a medical technologist or scientist
Key Job Responsibilities
Laboratory Safety Compliance:
■Displays good laboratory practice in all aspects of work ■ Ensure compliance with health and safety measures at all times-each day/month/year■ Adherence to decontamination procedures upheld 100% of the time (e.g. daily bench decontamination, bio-hazardous spills, and instrument decontamination spills post service 1■00 % compliance on recording of temperature reading in accordance with relevant SOP’s
Laboratory Process (Produced laboratory work and /or Laboratory Reports)
■Daily receive, sort and prioritize patient samples and isolated according to laboratory SOP ■ Daily analyse patient samples and isolates according to laboratory SOP for suitability relevant to the diagnostic, reference and surveillance functions of the Centre ■ Ensures the reliable and accurate results are generated 100% of the time ■Daily adherence to set turnaround time for each tests onsite (NB) time up to the preliminary reports ■ Daily filing and storage of specimens, be responsible for the long-term storage of isolates on the Pathogen Asset Control System ■ Checks abnormal results according to laboratory SOP and reports results according to SOP ■ Prepare stains and slides for specialized testing ■Daily documents data in own area of work ▪ Ascertain suitability of samples and isolates■ Prepare reagents and media where applicable ■ Enter test results on LIS, complete technical records to ensure that results are reported timeously to stakeholders
Maintained and Operated Equipment:
■Perform equipment maintenance as per schedule ▪ Compliance and application of SOP’s ■Ensure sufficient stock is available as per guidelines ■Performance of quality checks ▪ Competency certificate for operation of equipment■ 100% compliance to maintenance of reagent log sheets (logging of reagents date of receipt, use and expiry and loading on instruments) ■Time error logs are flagged on equipment.
Quality Assurance:
■Prepare quality control material (IQC) as per lab SOP and run routine IQC samples as per SOP and EQA■ Identify IQC and report deviations to supervisor ■Daily document log sheets (room temperature, fridges, etc.) ■ Adhere to quality assurance policies and procedures to ensure the accuracy of laboratory results. VACANCY
Teaching, Training, Research and Development of Laboratory:
■Participate in CPD activities within the Centre and the NICD■ Train and be competent using SOP’s for all instruments in the laboratory including maintenance in own area of work■ Participate in teaching and training of laboratory personnel and healthcare colleagues in laboratory skills and health science.
Minimum Requirements and Key Competencies: ■Grade 12/NQF 4 ▪ SMLTSA Certificate ■ Registered with HPCSA in Microbiology as a Medical Technician■ 1-3 years post-qualification experience in Microbiology ■ Knowledge of technical appliances ■Knowledge of quality control procedures ■Trouble shooting skills ■ Attention to detail ■Use of laboratory equipment ■Analytical skills ■Communication skills (verbal, written & presentation) ■ Interpersonal skills ■Computer literacy ■Record keeping and filing skills Ability■ Demonstrate the use of laboratory equipment ■ 1-3 years post-qualification experience in Microbiology ■Time management and organisational skills.
Enquiries may be directed to Palesa Nong @ 011 555 0581, e-mail application to Recruiter2@nicd.ac.za
BUSINESS UNIT: NICD
DISCIPLINE: CENTER FOR TUBERCULOSIS
LOCATION: SANDRINGHAM
POSITION: OFFICE ADMINISTRATOR (12 MONTHS CONTRACT) (RE-ADVERTISEMENT)
PAYGRADE: B5
REFERENCE NUMBER: NICD1123/002-09
To provide general services administration support to the business in order to facilitate communication between departments and create an audit trail.
Key Job Responsibilities: ■Support the collation of information from the different Centre’s and Division within the Institute ■Work as part of a team to facilitate sound administration on assigned projects ■Support reasonable request from the line manager ■Facilitate proper reporting-management and report writing ■Keep and maintain efficient administrative support to the business to ensure maximum efficiency and smooth running of the office ■Handle general incoming and outgoing correspondence including taking any necessary action and maintaining accurate records ■Develop and maintain relationships with key stakeholders within NICD NHLS, and other relevant organizations in order to improve administrative processes, communications and information flows ■Responsible for organizing meetings and workshops from conception through to completion, including liaison with international coordinators/ budget holders, suppliers and venue; also including liaison with participants and organizing travel and accommodation ■Perform routine administrative (minute taking, filling, faxing, follow up on outstanding issues etc.) duties for the business to ensure that the office operates smoothly ■ Support preparation of operational reports and schedules, formatting and compiling monthly/ project reports to ensure efficiency and to collate documents and make sure they get handed in on time.
Minimum requirements and key competencies: ■Grade 12 with Office Administration Certificate ■Diploma or Degree in Office Administration advantageous ■Two years of office admin experience ■Experience in a medical environment (desirable) ■General office administration procedures ■MS Office, including Outlook ■Ability to work independently as well as in a team ■Communication skills ■Planning and organizing skills ■Interpersonal skills ■Attention to detail ■Computer literacy (MS Office) ■ Ability to work in a pressurized environment ■Time management.
Enquiries may be directed to Zinhle Buthelezi @ 011 885 5404, e-mail application to Recruiter1@nicd.ac.za
BUSINESS UNIT: NICD
DISCIPLINE: MANAGEMENT AND ADMINISTRATION
LOCATION: SANDRINGHAM
POSITION: IT SUPPORT ENGINEER X2 (FIXED TERM CONTRACT: 6 MONTHS)
(RE-ADVERTISEMENT & AMENDMENT)
PAYGRADE: C1
REFERENCE NUMBER: NICDCDC1123/001-03 To install, maintain and support peripheral as well as related computer equipment to ensure service continuity to the NICD/NHLS Users.
Key Job Responsibilities: ■ Diagnose hardware faults and arrange repairs with the service providers to ensure service continuity with the NHLS ■ Install, trouble shoot and configure desktop application network activity and clients software (antivirus software etc.) ■Analyse, review desktop operating system and desktop applications and provide technical assistance to end users on various desktop applications used with the NHLS to ensure optimal performance of systems■ Perform administration duties with regard to calls allocated and to record actions taken to ensure proper knowledge base is developed■ Adherence to SOP and adopted software standards to ensure standardised IT desktop environment and prevention of other software usage■ Performing helpdesk tasks by taking after hours calls ■ Installing and support of scanners bar and code printers ■ To assist NHLS users with the NHLS Laboratory Information System ■Assist NHLS user with mobile devices
Minimum Requirements and Key Competencies: ■ 3-year diploma or a degree in IT ■ ITIL Foundation certification (desirable) ■ MCSA Certification (desirable)■ 2 -3 years in Desktop Hardware and software support in a customer service environment ■1-year mobile device support experience■ Knowledge of desktop hardware and software applications ■ Basic Knowledge of Mobile Operating Systems ■ Knowledge of Desktop Operating Systems ■ Knowledge of multi-functional printers.
Enquiries may be directed to Palesa Nong @ 011 555 0581, e-mail application to Recruiter2@nicd.ac.za