Picture
 
NATIONAL CREDIT REGULATOR (NCR)
 
The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It is tasked with carrying out education, research, policy development, registration of industry participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.
The Act requires the NCR to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities. 
 


The NCR invites applications from suitable candidates for the following position:
 
CALL CENTRE AGENT X2
Paterson Grade: B-Lower
Salary ranges from R64 700 – R116 500 maximum
Ref: CCA/08/24
 
Requirements:
▪ A Grade 12 certificate, with one year post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.
▪ A certificate in debt counselling will be an added advantage.
 
Duties:
▪ Act as point of first contact with stakeholders and thus representing the face of the NCR.
▪ Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCA.
▪ Retrieving telephone messages and returning calls timeously.
▪ Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.
▪ Participate in activities designed to improve customer satisfaction and business performance.
▪ Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.
 
Skills:
▪ Basic computer proficiency.
▪ Clear communication skills.
▪ Ability to listen with empathy and to interpret information correctly.
▪ Good time management skills.
▪ Strong interpersonal and problem solving skills.
▪ Conflict management skills.
▪ A strong service and results orientation.
▪ Team player with the ability to multi task.
▪ Call handling techniques.
 
Knowledge:
▪ Debt counselling procedures.
▪ Background on the National Credit Act.
 
 
Closing Date: 12 August 2024
 
The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages.
 
Suitable persons should send a detailed CV quoting the relevant reference number to:IF-Recruitment@ncr.org.za
 
Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.
 
Ref : CCA/08/24









​
The NCR invites applications from suitable candidates for the following position:
 
COMPLIANCE OFFICER (CP)
Paterson Grade: C- Lower
Salary ranges from: R159 100 - R302 300
Ref: CPCO/8/24
 
Requirements:
▪ The suitable candidate must hold a Bachelor of Commerce/BCom Law or equivalent qualification with an advanced qualification and/or certification in Compliance or LLB Degree.
• A minimum of 2 years relevant working experience in the financial, regulatory or compliance environment.
• Must have a driver’s licence.
 
Duties:
• The successful candidate will be responsible for monitoring compliance with the National Credit Act “NCA” by credit providers and registration conditions.
• Identifying credit providers who are non-responsive and planning all logistical requirements to conduct onsite visits and recommend corrective measures to address identified areas of non-compliance.
• Drafting compliance monitoring reports.
• In line with the NCA, ensure that enforcement steps are taken where non-compliance is identified.
• Monitoring submissions and analysing statutory reports.
• Conducting workshops to Credit Providers and Alternative Dispute Resolution Agents as and when required.
• Preparing draft information/data requests as and when required by Management.
 
Knowledge:
• National Credit Act.
• Broad based knowledge of registration laws, rules and regulations.
• Compliance regulatory framework.
• An understanding of the South African credit market.
 
Skills:
• Computer literate
• Report and letter writing skills.
• Detail orientated
• Presentation skills
• Good communication skills – verbal and written.
• Must have strong personal and professional ethics.
• Ability to work under pressure.
 
Closing date: 12 August 2024
 
The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons should send a detailed CV quoting the relevant reference number to: EST-Recruitment@ncr.org.za
 
Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment. By responding to this advert, you acknowledge that you will be subjected to a security vetting process.
 
Ref: CPCO/8/24