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METROPOLITAN TRADING COMPANY (MTC) - NOC Support/ Service Desk Agent x3 (Permanent)
METROPOLITAN TRADING COMPANY (MTC) - NOC Support/ Service Desk Agent x3 (Permanent)
METROPOLITAN TRADING COMPANY (MTC)
PERMANENT POSITIONS
Department: Metropolitan Trading Company (MTC)
Position: NOC Support/ Service Desk Agent x3 (Permanent)
Salary Range: Market Related Salary
Division or Cluster: Operations
Reports to: NOC Manager
Workplace: Braampark
BRIEF BACKGROUND OF METROPOLITAN TRADING COMPANY:
Metropolitan Trading Company (MTC) is an entity owned by the City of Joburg Metropolitan Municipality (the City) tasked with operating Johannesburg Broadband Network (JBN).
The aim of the JBN is to ensure the availability of affordable broadband connectivity throughout the City, which will support socio-economic development through accelerated growth, expanded productivity leading to enhanced quality of life for all. JBN is also aimed to lower the City’s own operating costs whilst increasing access to telecommunications services for residents in the City. This will stimulate economic development in the City, reduce ICT costs and provide available broadband access to the industry.
The primary objectives of MTC are:
To increase the competitiveness of existing businesses within the City.
Increase the usage and penetration of high- speed broadband connectivity.
Facilitate the growth and development of new and existing Information and Communication Technology (ICT) businesses.
Improve the marketability of Joburg as an investment destination.
Increase and accelerate access to the benefits of internet-based communication to achieve digital inclusion.
Reduce the operating costs to the City and improve service delivery.
MTC is currently embarking on a recruitment process for the purposes of capacitating its resources to enable seamless operations.
Educational Requirements and Experience
Grade 12 (NQF 4) and appropriate certificate
At least two (2) years in IT service desk environment
Ability to work under pressure.
Good interpersonal and communication skills.
Computer literate
Improve the marketability of Joburg as an investment destination.
Increase and accelerate access to the benefits of internet-based communication to achieve digital inclusion.
Reduce the operating costs to the City and improve service delivery.
MTC is currently embarking on a recruitment process for the purposes of capacitating its resources to enable seamless operations.
Educational Requirements and Experience
Grade 12 (NQF 4) and appropriate certificate
At least two (2) years in IT service desk environment
Ability to work under pressure.
Good interpersonal and communication skills.
Computer literate
Short Detailed job description
Receive and log all calls in line with policies and procedures
Resolve all calls escalated by the contact centre according to procedure.
Answer queries and complaints and capture on the Document register
Provide sufficient detail at all times and in a manner appropriate to the customer’s knowledge.
Treat customers with respect and dignity at all times.
Manage and maintain customer expectations and requirements.
Track the cycle of incidents and logged calls.
Ensure all outstanding call are constantly monitored and followed up.
Draft daily reports on complaints/ queries received.
For further information relating to Job Description and Specification, interested applicants can contact:
Contact Person: Viola Nzou
Tel No: (011) 431 1357
A comprehensive CV, certified copies of your Qualifications and certified ID copy should be emailed to:
E-Mail:recruitment1@tianaconsulting.co.za
CLOSING DATE: 20 NOVEMBER 2018
VACANCY CIRCULAR: MTC RECRUITMENT 001/2018