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MEDIA DEVELOPMENT AND DIVERSITY AGENCY (MDDA)
 
Job Title: Receptionist
Post Code: A-R 01
Department: HR and Corporate Affairs
Normal Hours of work: Normal hours of work 
Normal place of work: Parktown, Johannesburg
Job Classification: Administrative
Reporting to: HR and Corporate Affairs Manager
 
PRIMARY OBJECTIVE(S) OF THE JOB
Handle the reception, switchboard and perform administrative functions
 
 
POSITION VALUES
This position professionally interacts with internal and external stakeholders in a professional and courteous manner whilst providing administrative tasks. The job incumbent has to manage the reception, stakeholders and switchboard with pride, dignity and demonstrate MDDA’s value statement of Ubuntu and must execute duties with efficiency, pride and dignity. The incumbent is the face of MDDA
 
KEY DUTIES AND RESPONSIBILITIES.
Stakeholder Management
  1. Service all stakeholders
  2. Receive all incoming and outgoing calls
  3. Take and relate messages from the switchboard
  4. Promptly answer and transfer calls to respective officials
  5. Handle and/or direct client queries and/or complaints 
  6. Accurately record messages 
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Administration
  1. Service all departments within MDDA
  2. Assist with faxing, copying and scanning as directed 
  3. Facilitate posting of goods and documents
  4. Record all courier documents
Office Management 
  1. Assist in providing and managing secretarial services office support
  2. Assist with office document management, knowledge and archival system for the office in line with the National Archives Act
  3. Receive all guests and direct them to the relevant office 
  4. Manage logistics of MDDA guests
 
PLANNING AND DEVELOPMENT
 
HUMAN RELATIONS
Team-player – colleague interrelations
Good interpersonal skills
 
CUSTOMER RELATIONS
Internal – All staff
External – All visitors, stakeholders  
 
CONTINUOUS PROFESSIONAL DEVELOPMENT AND UPGRADE
Customer care and customer service
Administrative skills
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QUALIFICATIONS AND EXPERIENCE
Grade 12. Receptionist/Secretarial/Administration Qualification an advantage
Minimum of 3 years as Reception or Switchboard experience
 
SKILLS AND COMPETENCIES
Computer skills
Strong administrative skills
Organization
Interpersonal skills
Communication skills
 
SPECIAL REQUIREMENTS
Business acumen
 
 
Suitably qualified and experienced candidates are invited to submit a comprehensive CV, together with a covering letter and at least 3 contactable references to recruitment@mdda.org.za. 
 
CLOSING DATE FOR ALL VACANCIES: 20 FEBRUARY 2020.