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LAND BANK VACANCIES
LAND BANK
PROVINCIAL MANAGER (CAPE TOWN)
Details
Closing Date 2024/06/27
Reference Number LAN240508-4
Job Title Provincial Manager (Cape Town)
Division Land Bank Insurance Company
Unit LBIC
Job Type Classification Permanent
Location – Country South Africa
Location – Province Western Cape
Location - Town / City Cape Town
Job Advert Summary
(Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.
MAIN PURPOSE OF THE JOB
To plan, direct, lead and manage the provincial sales and marketing strategy for Land Bank Insurance. This includes identification and management of all relevant stakeholders and brokers in the province. The primary purpose of the role to drive the growth of Land Bank Insurance products in the province and to increase Land Bank Insurance visibility in order to optimize new and existing business opportunities.
The suitable candidate will have diversified and multidisciplinary knowledge and experience, with strong leadership qualities to strategically and innovatively lead the province. The suitable candidate will demonstrate excellent knowledge, skills and experience in the following key performance areas.
Key Performance Areas
1. Business and Operations Management
Preferred Minimum Education and Experience
Critical Competencies
Policy
Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Land Bank.
PLEASE APPLY HERE
PROVINCIAL MANAGER (CAPE TOWN)
Details
Closing Date 2024/06/27
Reference Number LAN240508-4
Job Title Provincial Manager (Cape Town)
Division Land Bank Insurance Company
Unit LBIC
Job Type Classification Permanent
Location – Country South Africa
Location – Province Western Cape
Location - Town / City Cape Town
Job Advert Summary
(Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.
MAIN PURPOSE OF THE JOB
To plan, direct, lead and manage the provincial sales and marketing strategy for Land Bank Insurance. This includes identification and management of all relevant stakeholders and brokers in the province. The primary purpose of the role to drive the growth of Land Bank Insurance products in the province and to increase Land Bank Insurance visibility in order to optimize new and existing business opportunities.
The suitable candidate will have diversified and multidisciplinary knowledge and experience, with strong leadership qualities to strategically and innovatively lead the province. The suitable candidate will demonstrate excellent knowledge, skills and experience in the following key performance areas.
Key Performance Areas
1. Business and Operations Management
- Define and plan the objectives of the Province in accordance with the overall business strategy;
- Determine the deliverables of the Province in line with agreed overall objectives;
- Ongoing evaluation of operations with input provided on identified potential areas of improvement to bolster the efficiency of the Province
- Monitor, evaluate and manage business performance at provincial level in accordance with the agreed targets and customer service level benchmarks;
- Provide EXCO with timely, relevant, and complete reports on the business performance of the PO
- Build synergy with other divisions within the Bank
- Align Provincial Business Plan to the organisation’s strategy and determine the applicable deliverables and targets for the province
- Customer service failure recovery interventions / decisions.
- Develop and execute integrated sales, relationship, and portfolio growth strategies that are aligned with the business plan to achieve targets and other agreed objectives at provincial level;
- Support the growth in the Province by identifying cross-selling opportunities, building relationships and increasing customer acquisition and retention;
- Plan, organise and coordinate sales, customer service, and administrative processes to ensure smooth operations within the province aligned to overall business operational model and agreed benchmarks;
- Ensure that the appropriate quality of business is procured for the Region
- Manage profitability of the Province: To ensure that the financial objectives of the Province are achieved by: growth of Province in terms of market share and profitability
- Deliver on agreed provincial development mandate in support of the overarching national targets
- Identify, facilitate and manage the execution of agricultural development projects at a provincial level.
- Create a strong sales and service culture, fostering collaboration to drive the achievement of all scorecard targets and behaviours to continuously improve the customer service experience
- Resolve escalated customer complaints / issues promptly and effectively with relevant feedback captured and appropriately communicated.
- Identify, establish and maintain key stakeholder relationships within the province and targeted industry segments in accordance with Land Bank values, including provincial government structures, agriculture role players and local community leaders to create opportunities for growth;
- Liaise with key stakeholders to support appropriate agreements when required;
- Identify marketing and branding opportunities and plan the branding and marketing actions in conjunction with the Marketing team and lead sales and service activities within the Province by coordinating seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
- Conduct presentations on Land Bank Insurance products where necessary
- Facilitate the achievement of the agreed financial sustainability and profitability targets for the province;
- Provide input into the annual budget and monitor the implementation by effectively managing costs and avoid over spending;
- Manage the budget in accordance with relevant governance and take appropriate corrective action as required;
- Report to management on the performance of the Provinces at the required intervals reflecting all relevant statistics and performance indicators including; profitability, sales, revenue, expenditure, budget variances and key risks;
- Strategic direction: Determine short- and long-term strategic goals and priorities of the Province
- Formulation and implementation of the marketing strategy of the Province
- Represent Province on public forums and at meetings where necessary
- Provide a primary point-of-contact for regulatory external stakeholders (Government, private sector, internal stakeholders etc.)
- Lead and influence on behalf of the Land Bank Insurance, local, political, legal and regulatory bodies in order to protect and enhance the Land Bank brand
- Strategic engagement with stakeholders: Continuous liaison with the EXCO, business chambers, government institutions, and private sector to establish and nurture long-term relationships and strengthen the identity of the Bank in the province
Preferred Minimum Education and Experience
- B Degree in Commerce or a relevant insurance qualification
- Eligible to be appointed as a Representative in line with FAIS requirements
- 10 years’ Experience with business development;
- Operations and service experience
- Stakeholder management experience
- Sales management experience
Critical Competencies
- Microsoft Office
- Customer service orientation
- Financial / Business Acumen
- Additional Requirements
- Extended hours as and when required
- Willing to travel extensively
Policy
Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Land Bank.
PLEASE APPLY HERE
PROVINCIAL MANAGER (NORTH WEST)
Details
Closing Date 2024/06/27
Reference Number LAN240508-3
Job Title Provincial Manager (North West)
Division Land Bank Insurance Company
Unit LBIC
Job Type Classification Permanent
Location – Country South Africa
Location – Province North-West
Location - Town / City Rustenburg
Job Advert Summary
(Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.
MAIN PURPOSE OF THE JOB
To plan, direct, lead and manage the provincial sales and marketing strategy for Land Bank Insurance. This includes identification and management of all relevant stakeholders and brokers in the province. The primary purpose of the role to drive the growth of Land Bank Insurance products in the province and to increase Land Bank Insurance visibility in order to optimize new and existing business opportunities.
The suitable candidate will have diversified and multidisciplinary knowledge and experience, with strong leadership qualities to strategically and innovatively lead the province. The suitable candidate will demonstrate excellent knowledge, skills and experience in the following key performance areas.
Key Performance Areas
1. Business and Operations Management
Preferred Minimum Education and Experience
Critical Competencies
Policy
Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Land Bank.
PLEASE APPLY HERE
PROVINCIAL MANAGER (NORTH WEST)
Details
Closing Date 2024/06/27
Reference Number LAN240508-3
Job Title Provincial Manager (North West)
Division Land Bank Insurance Company
Unit LBIC
Job Type Classification Permanent
Location – Country South Africa
Location – Province North-West
Location - Town / City Rustenburg
Job Advert Summary
(Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.
MAIN PURPOSE OF THE JOB
To plan, direct, lead and manage the provincial sales and marketing strategy for Land Bank Insurance. This includes identification and management of all relevant stakeholders and brokers in the province. The primary purpose of the role to drive the growth of Land Bank Insurance products in the province and to increase Land Bank Insurance visibility in order to optimize new and existing business opportunities.
The suitable candidate will have diversified and multidisciplinary knowledge and experience, with strong leadership qualities to strategically and innovatively lead the province. The suitable candidate will demonstrate excellent knowledge, skills and experience in the following key performance areas.
Key Performance Areas
1. Business and Operations Management
- Define and plan the objectives of the Province in accordance with the overall business strategy;
- Determine the deliverables of the Province in line with agreed overall objectives;
- Ongoing evaluation of operations with input provided on identified potential areas of improvement to bolster the efficiency of the Province
- Monitor, evaluate and manage business performance at provincial level in accordance with the agreed targets and customer service level benchmarks;
- Provide EXCO with timely, relevant, and complete reports on the business performance of the PO
- Build synergy with other divisions within the Bank
- Align Provincial Business Plan to the organisation’s strategy and determine the applicable deliverables and targets for the province
- Customer service failure recovery interventions / decisions.
- Develop and execute integrated sales, relationship, and portfolio growth strategies that are aligned with the business plan to achieve targets and other agreed objectives at provincial level;
- Support the growth in the Province by identifying cross-selling opportunities, building relationships and increasing customer acquisition and retention;
- Plan, organise and coordinate sales, customer service, and administrative processes to ensure smooth operations within the province aligned to overall business operational model and agreed benchmarks;
- Ensure that the appropriate quality of business is procured for the Region
- Manage profitability of the Province: To ensure that the financial objectives of the Province are achieved by: growth of Province in terms of market share and profitability
- Deliver on agreed provincial development mandate in support of the overarching national targets
- Identify, facilitate and manage the execution of agricultural development projects at a provincial level.
- Create a strong sales and service culture, fostering collaboration to drive the achievement of all scorecard targets and behaviours to continuously improve the customer service experience
- Resolve escalated customer complaints / issues promptly and effectively with relevant feedback captured and appropriately communicated.
- Identify, establish and maintain key stakeholder relationships within the province and targeted industry segments in accordance with Land Bank values, including provincial government structures, agriculture role players and local community leaders to create opportunities for growth;
- Liaise with key stakeholders to support appropriate agreements when required;
- Identify marketing and branding opportunities and plan the branding and marketing actions in conjunction with the Marketing team and lead sales and service activities within the Province by coordinating seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
- Conduct presentations on Land Bank Insurance products where necessary
- Facilitate the achievement of the agreed financial sustainability and profitability targets for the province;
- Provide input into the annual budget and monitor the implementation by effectively managing costs and avoid over spending;
- Manage the budget in accordance with relevant governance and take appropriate corrective action as required;
- Report to management on the performance of the Provinces at the required intervals reflecting all relevant statistics and performance indicators including; profitability, sales, revenue, expenditure, budget variances and key risks;
- Strategic direction: Determine short- and long-term strategic goals and priorities of the Province
- Formulation and implementation of the marketing strategy of the Province
- Represent Province on public forums and at meetings where necessary
- Provide a primary point-of-contact for regulatory external stakeholders (Government, private sector, internal stakeholders etc.)
- Lead and influence on behalf of the Land Bank Insurance, local, political, legal and regulatory bodies in order to protect and enhance the Land Bank brand
- Strategic engagement with stakeholders: Continuous liaison with the EXCO, business chambers, government institutions, and private sector to establish and nurture long-term relationships and strengthen the identity of the Bank in the province
Preferred Minimum Education and Experience
- B Degree in Commerce or a relevant insurance qualification
- Eligible to be appointed as a Representative in line with FAIS requirements
- 10 years Experience with business development;
- Operations and service experience
- Stakeholder management experience
- Sales management experience
Critical Competencies
- Microsoft Office
- Customer service orientation
- Financial / Business Acumen
- Additional Requirements
- Extended hours as and when required
- Willing to travel extensively
Policy
Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Land Bank.
PLEASE APPLY HERE
PROVINCIAL MANAGER (NELSPRUIT)
Details
Closing Date 2024/06/27
Reference Number LAN240508-1
Job Title Provincial Manager (Nelspruit)
Division Land Bank Insurance Company
Unit LBIC
Job Type Classification Permanent
Location – Country South Africa
Location – Province Mpumalanga
Location - Town / City Nelspruit
Job Advert Summary
(Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.
MAIN PURPOSE OF THE JOB
To plan, direct, lead and manage the provincial sales and marketing strategy for Land Bank Insurance. This includes identification and management of all relevant stakeholders and brokers in the province. The primary purpose of the role to drive the growth of Land Bank Insurance products in the province and to increase Land Bank Insurance visibility in order to optimize new and existing business opportunities.
The suitable candidate will have diversified and multidisciplinary knowledge and experience, with strong leadership qualities to strategically and innovatively lead the province. The suitable candidate will demonstrate excellent knowledge, skills and experience in the following key performance areas.
Key Performance Areas
1. Business and Operations Management
Preferred Minimum Education and Experience
Critical Competencies
Policy
Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Land Bank.
PLEASE APPLY HERE
PROVINCIAL MANAGER (NELSPRUIT)
Details
Closing Date 2024/06/27
Reference Number LAN240508-1
Job Title Provincial Manager (Nelspruit)
Division Land Bank Insurance Company
Unit LBIC
Job Type Classification Permanent
Location – Country South Africa
Location – Province Mpumalanga
Location - Town / City Nelspruit
Job Advert Summary
(Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.
MAIN PURPOSE OF THE JOB
To plan, direct, lead and manage the provincial sales and marketing strategy for Land Bank Insurance. This includes identification and management of all relevant stakeholders and brokers in the province. The primary purpose of the role to drive the growth of Land Bank Insurance products in the province and to increase Land Bank Insurance visibility in order to optimize new and existing business opportunities.
The suitable candidate will have diversified and multidisciplinary knowledge and experience, with strong leadership qualities to strategically and innovatively lead the province. The suitable candidate will demonstrate excellent knowledge, skills and experience in the following key performance areas.
Key Performance Areas
1. Business and Operations Management
- Define and plan the objectives of the Province in accordance with the overall business strategy;
- Determine the deliverables of the Province in line with agreed overall objectives;
- Ongoing evaluation of operations with input provided on identified potential areas of improvement to bolster the efficiency of the Province
- Monitor, evaluate and manage business performance at provincial level in accordance with the agreed targets and customer service level benchmarks;
- Provide EXCO with timely, relevant, and complete reports on the business performance of the PO
- Build synergy with other divisions within the Bank
- Align Provincial Business Plan to the organisation’s strategy and determine the applicable deliverables and targets for the province
- Customer service failure recovery interventions / decisions.
- Develop and execute integrated sales, relationship, and portfolio growth strategies that are aligned with the business plan to achieve targets and other agreed objectives at provincial level;
- Support the growth in the Province by identifying cross-selling opportunities, building relationships and increasing customer acquisition and retention;
- Plan, organise and coordinate sales, customer service, and administrative processes to ensure smooth operations within the province aligned to overall business operational model and agreed benchmarks;
- Ensure that the appropriate quality of business is procured for the Region
- Manage profitability of the Province: To ensure that the financial objectives of the Province are achieved by: growth of Province in terms of market share and profitability
- Deliver on agreed provincial development mandate in support of the overarching national targets
- Identify, facilitate and manage the execution of agricultural development projects at a provincial level.
- Create a strong sales and service culture, fostering collaboration to drive the achievement of all scorecard targets and behaviours to continuously improve the customer service experience
- Resolve escalated customer complaints / issues promptly and effectively with relevant feedback captured and appropriately communicated.
- Identify, establish and maintain key stakeholder relationships within the province and targeted industry segments in accordance with Land Bank values, including provincial government structures, agriculture role players and local community leaders to create opportunities for growth;
- Liaise with key stakeholders to support appropriate agreements when required;
- Identify marketing and branding opportunities and plan the branding and marketing actions in conjunction with the Marketing team and lead sales and service activities within the Province by coordinating seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
- Conduct presentations on Land Bank Insurance products where necessary
- Facilitate the achievement of the agreed financial sustainability and profitability targets for the province;
- Provide input into the annual budget and monitor the implementation by effectively managing costs and avoid over spending;
- Manage the budget in accordance with relevant governance and take appropriate corrective action as required;
- Report to management on the performance of the Provinces at the required intervals reflecting all relevant statistics and performance indicators including; profitability, sales, revenue, expenditure, budget variances and key risks;
- Strategic direction: Determine short- and long-term strategic goals and priorities of the Province
- Formulation and implementation of the marketing strategy of the Province
- Represent Province on public forums and at meetings where necessary
- Provide a primary point-of-contact for regulatory external stakeholders (Government, private sector, internal stakeholders etc.)
- Lead and influence on behalf of the Land Bank Insurance, local, political, legal and regulatory bodies in order to protect and enhance the Land Bank brand
- Strategic engagement with stakeholders: Continuous liaison with the EXCO, business chambers, government institutions, and private sector to establish and nurture long-term relationships and strengthen the identity of the Bank in the province
Preferred Minimum Education and Experience
- B Degree in Commerce or a relevant insurance qualification
- Eligible to be appointed as a Representative in line with FAIS requirements
- 10 years Experience with business development;
- Operations and service experience
- Stakeholder management experience
- Sales management experience
Critical Competencies
- Microsoft Office
- Customer service orientation
- Financial / Business Acumen
- Additional Requirements
- Extended hours as and when required
- Willing to travel extensively
Policy
Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Land Bank.
PLEASE APPLY HERE
OPERATIONS MANAGER
Details
Closing Date 2024/06/26
Reference Number LAN240521-1
Job Title Operations Manager
Division Land Bank Insurance Company
Unit LBIC
Job Type Classification Permanent
Location – Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
Job Advert Summary
(Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.
MAIN PURPOSE OF THE JOB
Develop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the organisation.
Oversee the effective functioning of claims management processes across all product lines to drive efficient client serving and customer centricity.
Key Performance Areas
1. Operations Management: Processes and Systems
- Lead the development, implementation and maintenance of a suitable policy administration systems and IT applications for all product lines, both life and non-life.
- Direct and manage the implementation of policy administration and ensure proper documentation and record keeping.
- Ensure that manual processes are appropriately automated and drive innovation and continuous improvement through collaboration and agile work practices.
- Maintain data in an acceptable format and ensure that it is disseminated to relevant departments on a timely basis.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Develop compelling business cases to support new initiatives at improving efficiencies.
- Manage system debit order collections, premium allocation, refunds and reconciliations.
- Manage the Sasria portfolio and ensure that relevant rates are embedded in the system.
- Manage regulatory reporting e.g. Conduct of Business Returns and Liquidity Reports etc.
- Develop, maintain and optimize end to end business processes and work flows.
- Ensure effective reporting on business performance and tailor reports using the latest tools and software e.g Power BI, Qlikview to drive business insights.
- Plan, lead and coordinate the claims function, fostering an environment of continuous improvement and excellence.
- Design processes and procedures to ensure effective claims processes and strategies to adherence to service level standards.
- Develop effective automated systems for handling claims, and lead procurement efforts for the acquisition of such systems within PFMA guidelines.
- Maintain claims register for all classes of business and ensure response is provided to claimants timely.
- Monitor and conduct regular audits on claims mandates to binder holders.
- Effect cost savings and management of claim assessment costs.
- Optimise the claims reporting process, finding innovative ways to make it easier for clients to lodge claims.
- Maintain and provide accurate claims data to the actuarial department for reserving purposes.
- Identifying claims trends and alerting underwriters where loss ratios are deteriorating.
- Perform monthly analysis and reporting of claims data to identify trends, fraud and possible problem areas.
- Handle all internal and external audit queries relating to claims.
- Maintain up-to-date knowledge of industry regulations and ensure compliance in all claims handling procedures.
- Deliver exceptional customer service by effectively communicating with all stakeholders and resolving claims expediently.
- Develop appropriate systems for handling and tracking complaints.
- Manage and resolve customer queries in line with the complaints management policy.
- Lead and create an organisation-wide customer orientation and develop the infrastructure for customer relationship building to place the customer at the center of the organisation.
- Ensuring that the objectives of TCF are consistently achieved within the team, that the achievement of such objectives can be evidenced.
- Evaluate the current bancassurance and direct channel capabilities, identify gaps, and prioritise development activities.
- Optimise process and system integration relating to lead generation, quotation and policy conversions.
- Facilitate training of client facing staff on an ongoing basis to ensure a productive channel at all times.
- Monthly reporting to key stakeholders on channel performance.
- Lead and create an organisation-wide customer orientation and develop the infrastructure for customer relationship building to place the customer at the center of the organisation.
- Lead customer satisfaction surveys and implement remedial action.
- Design and implement a stakeholder management framework.
- Maintain relationships with stakeholders and business partners, e.g. procurement, and I.T
- Ensure that service level agreement with business partners are adhered to.
- Ensure that all work conforms to the quality requirements in terms of delivery.
- Initiate corrective actions where required to maintain quality standards.
- Ensure that all policies and procedures are maintained to enable compliance measurement.
- Develop and present a monthly stakeholder engagement report.
- Performance Management
- Capacity Planning
- Financial Management
- Preferred Minimum Education and Experience
- Honours BCom in Finance, Business Management, Risk Management and Insurance
- 8-10 years Insurance operations and claims experience
- 8-10 years Insurance operating system experience
Critical Competencies
- Developing systems and processes
- Claims management
- Quality Assurance
- Good underwriting principles
- Additional Requirements
- Extended hours as and when required.
- Travel as and when required.
Policy
Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Land Bank.
PLEASE APPLY HERE
MANAGER: UNDERWRITING
Details
Closing Date 2024/06/26
Reference Number LAN240502-1
Job Title Manager: Underwriting
Division Land Bank Insurance Company
Unit LBIC
Job Type Classification Permanent
Location – Country South Africa
Location – Province Gauteng
Location - Town / City Centurion
Job Advert Summary
(Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.
MAIN PURPOSE OF THE JOB
Oversee underwriting, reinsurance, policy administration and portfolio management of non-life insurance business to contribute to the achievement of financial objectives of the organisation.
Key Performance Areas
1. Underwriting and Policy Administration
- Make authoritative decisions about technical underwriting and business enhancement solutions that would significantly improve business performance.
- Develop and maintain underwriting guidelines aligned to the risk appetite of the business.
- Develop processes and procedures to ensure that business is underwritten in accordance with set standards and rates.
- Demonstrate a high degree of knowledge regarding underwriting quantitative and qualitative tools.
- Review, benchmark and update policy cover, policy wording, general terms and conditions.
- Responsible for monitoring profitability as measured by loss ratio improvement.
- Complete assessment of claim trends and services, including analyse all necessary historical account information.
- Determine renewal terms including required premium level and policy plan change recommendations and deliver complete renewal package to Sales according to organisational department guidelines.
- Accountable for the accuracy and completeness of all renewal data.
- Participate in interdepartmental discussions between Sales, Claims and Reinsurance on renewal business issues and make recommendations regarding policy plan provisions related and administrative procedures.
- Ensure adherence to organisational policies, practices and procedures.
- Maintain and annually update the underwriting risk policy.
- Oversee staffing, supervision, training, coaching, mentoring, structuring of the underwriting function for effective service delivery.
- Responsible for structuring of reinsurance programmes for all lines of business.
- Prepare annual reinsurance renewal packs.
- Oversee reinsurance optimization.
- Oversee the accuracy and completeness of all reinsurance data.
- Oversee the accurate submission of reinsurance accounts.
- Approve all facultative reinsurance placement.
- Maintain strong relationships with reinsurance partners.
- Manage underwriting performance of outsourced and binder mandates in line with internal guidelines and company processes.
- Initiate corrective actions where required to maintain quality standards.
- Provide integrated long-term solutions and strategies for dynamic portfolio management to deliver profitable growth.
- Report monthly on binder holder performance against set targets and budgets.
- Provide management with reliable and accurate ad hoc information for decision making.
- Establish controls to ensure that all aspects of the binder agreement are adhered to.
- Effective relationship management and timely escalation of issues.
- Ensure that all policies and procedures are maintained to enable compliance measurement.
- Develop a product development framework that will drive the development and implementation of new products and innovation.
- Continuously monitor existing products to identify gaps and the ongoing appropriateness of the original product design and structure, presenting results to stakeholders.
- Develop business cases and present all new development initiatives to the product development committee for approval.
- Performance Management
- Analyse the business plan to determine the applicable deliverables and targets
Compile the Performance Management documentation in collaboration with the staff member in terms of:
Job Profile requirements
Key Performance Areas
Personal Development Plan
- Conduct performance planning session and Track and monitor performance in accordance with performance contracts
- Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary
- Determine the human resource requirements, in accordance with the expected deliverables and current capacity
- Secure the human capital requirements to ensure that deliverables will be met in accordance with the expected targets
- Set and achieve employment equity targets.
- Minimise staff turnover
- Develop and manage budget
- Manage expenditure and ensure no fruitless expenditure
- Adhere to financial guidelines and thus ensure proper control over expenditure
- Pursue divisional targets and manage the financial health and stability of division
Preferred Minimum Education and Experience
- Honours BCom in Accounting, Finance, Business Management, Risk Management and Insurance
- 8-10years Life and/or Short term insurance underwriting experience
- 8-10years Insurance operating system experience
Critical Competencies
- Underwriting and administration
- Maintenance of policies in an operating system
- Quality Assurance
- Good understanding of reinsurance principles
Additional Requirements
- Extended hours as and when required.
- Travel as and when required.
Policy
Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Land Bank.
PLEASE APPLY HERE