JOHANNESBURG WATER VACANCIES

 
 
 
DATA CAPTURER X2
– REF: DCR- JW361/2022
REMUNERATION: R173 035.44 BASIC SALARY PER ANNUM
 
PURPOSE
To provide accurate capturing of projects data relating to EPWP, and SMME, WC/WDM and other Capital programmes within PMU for correct reporting ensuring compliance with Johannesburg Water and City of Johannesburg legislative requirements.
 
KEY RESPONSIBILITIES
Collect EPWP, and SMME, WC/WDM data timeously from projects in construction from Project Managers (PM) and contractors. Liaise with PM’s and visit sites regularly to attain latest recorded data and verify information. File all captured data on hard files as records for storage. Scan all documents and electronically store in a defined electronic storage system or folder. Capture all jobs created on the preferred template and system in line with EPWP requirements. Capture all SMMEs appointed on projects on the preferred template and system in line prescribed requirements. Verify and capture the site data on households to be provided with basis services. Capture stands information on SAP to initiate metering process and link to related systems. Capture Service Level Agreements and indemnity forms between Johannesburg Water and the community. Capture queries reported on site into SAP and update status of query on resolution. Capture Job cards and file on document management system upon completion of meter installation. Compile accurate monthly reports based on complying information (EPWP/SMME). Compile monthly statistics of SLA captured, recorded and also on indemnity forms signed to assess project buy-in (WC/WDM). Draw different types of data from EPWP/SMME database system as per request for reporting purposes.
 
JOB REQUIREMENTS
Essential qualifications and experience:
• Grade 12 or Technical Matric with mathematics
• 3 years’ experience in data capturing
• Computer literate in MS Excel
 
 
Please forward your CV and qualifications to: Email: jw.supplychain@jwater.co.za quoting the relevant reference number and job title in the subject line of your correspondence
 
CLOSING DATE: 19 MAY 2022
 
 
 

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IT DESKTOP TECHNICIAN 
– REF: IDT- JW361/2022
REMUNERATION: R297 893.76 BASIC SALARY PER ANNUM
 
PURPOSE
The role of the IT Desktop support technician is to provide first and second line support for all staff of Johannesburg Water. The technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The IT desktop support staff work in a dynamic environment, which provides IT desktop support services over the phone, through email and in person.
 
KEY RESPONSIBILITIES
Install and configure all new IT desktops, laptops, printers, scanners and ICT peripherals for all Johannesburg Water Sites. Ensure all desktops, laptops, printers scanners and ICT peripherals are properly labelled and tagged (asset tag). Provide technical hardware support (analyze, diagnose & resolve problems) for all desktops, laptops, printers, scanners and ICT peripherals including troubleshooting. Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible and escalating incidents to other support teams where necessary. Update IT incidents requests using the IT helpdesk system. Ensure that all desktops, laptops, printers’ scanners and ICT peripherals are registered in the Hardware Asset Management register. Update the IT Helpdesk and the IT Manager for Business Support of important (P2) support calls. Install and configure all desktop support base build software on desktops & laptops. Provide technical support on desktop base build software (on site, remote support, telephonically or email). Ensure that the latest anti-virus is installed on desktops and laptops. Prepare IMAC forms for new and existing equipment. Prepare FA5 forms of pc equipment that are replaced or moved. Conduct audits of desktops, laptops, printers & ICT peripherals. Liaise with internal IT staff and customers to resolve all technical issues and escalate same if required to ensure smooth business application processes
 
JOB REQUIREMENTS
Essential qualifications and experience:
• Grade 12 (NQF 4)
• Certified in CompTIA A+, Certified in CompTIA N+
• Seven (7) years IT Technical Desktop Support experience.
• Driving License (code EB) and own transport
 
 
Please forward your CV and qualifications to: Email: jw.humanresources@jwater.co.za  quoting the relevant reference number and job title in the subject line of your correspondence
 
CLOSING DATE: 19 MAY 2022
 
 

 
 
 
REGIONAL MANAGER 
– REF: RLM- JW361/2022
REMUNERATION: R1 343 123.64 TOTAL COST TO COMPANY PER ANNUM
 
PURPOSE
To ensure the alignment of mission and the vision of Johannesburg Water in the provision of water and sanitation services to the customer in the respective operational region.
 
KEY RESPONSIBILITIES
Participate in the development of overall strategy for the division in the context of the policy framework set by Johannesburg Water. Initiate and coordinate the formulation of policy for development of service delivery in the respective regions. Ensure that appropriate auditing; monitoring and control is carried out in all areas of functional responsibility (e.g. standards, policies, procedures, financial controls, stock controls, plan and vehicle control, etc.). Plan, propose and implement pro-active measure and responses to public needs and requests to improve service delivery. Liaise with all customers as and when required within the region. Responsible for the sound financial management of the region. Ensure proper financial control and adherence to procurement policy and stores control. Responsible for sound Human Resources Management for the region. Ensure compliance with the OHS Act and Johannesburg Water policies and procedures.
JOB REQUIREMENTS
Essential qualifications and experience:
• BSc or B. Tech degree in Civil or Mechanical Engineering (NQF 7)
• 7 years’ experience in water & sanitation operations of which 5 years must be at a managerial level
• Drivers’ License Code EB
 
 
Please forward your CV and qualifications to: Email: jw.networks@jwater.co.za  quoting the relevant reference number and job title in the subject line of your correspondence
 
CLOSING DATE: 19 MAY 2022
 
 
 

 
 
 
OPERATOR LOSS CONTROL
- REF: OLC- JW361/2022
REMUNERATION: R212 965.80 BASIC SALARY PER ANNUM
 
PURPOSE
To report any visible leaks and carry out field investigation and trying to reduce leaks in the City of Joburg.
 
KEY RESPONSIBILITIES
Make sure the safety equipment are used when doing the job on site as per the company policy. Explaining to customers about the internal leaks and refer to the relevant department. Ensure general workers are at work. Transferring of skills to assistant (General Workers). Reading Bulk Meter e.g. Commercials, Reservoirs. Using leak detector by using electronics sound equipment to sound out the leaks within the water reticulation. e.g. applying micro phone to identify the sound underground. Report any visible leaks that are found during day and report to call centre. Capture leaks on Sap system and reported to relevant depots. Investigate illegal consumer connections and report to supervisor. Using pipe locator to locate different pipes underground. To take sample of water to the laboratory e.g. to make sure that is Johannesburg Water or ground water. Submit daily, weekly and monthly report to the supervisor. Change bulk meters at the reservoir.
 
JOB REQUIREMENTS
Essential qualifications and experience:
• Grade 10 or ABET Level 4 (literacy and numeracy), NQF 2
• 2 years experience in operation and maintenance of water reticulation.
• Drivers License Code EB
 
 
Please forward your CV and qualifications to: Email: jw.investmentdelivery@jwater.co.za quoting the relevant reference number and job title in the subject line of your correspondence
 
CLOSING DATE: 19 MAY 2022
 
 
 

 
 
 
CUSTOMER SERVICE REPRESENTATIVE 
– REF: CSR- JW361/2022
REMUNERATION: R263 217.12 BASIC SALARY PER ANNUM
 
PURPOSE
To ensure that all administrative duties pertaining to service accounts are timely, correctly and efficiently dealt with.
 
KEY RESPONSIBILITIES
Strive for optimal customer satisfaction i.e. maintaining good public relations with customers in the face of sometimes adverse working conditions. Ensure that the company and divisional revenue strategy is achieved for an example ensure efficient time management to accommodate seasonal increases in workload such as queries relating to high water consumptions during summer. Effectively apply operational controls like ensuring that the relevant complete supporting documentation is filled and readily available to substantiate any claim regarding amounts charged to customer accounts. Comply with all relevant regulations and legislation i.e. good working knowledge of the By-laws, schedules of tariffs, ordinances and acts of parliament must be maintained so that an informed decision can be reached as to whether such legislation has been applied correctly.
 
JOB REQUIREMENTS
Essential qualifications and experience:
• Grade 12 (NQF 4)
• 3 years relevant experience in Customer Management environment in the following fields: Account Management, Billing and Revenue environment, Customer Liaison and Credit control, Refunds and Meter Reading Maintenance, Data updates and Service adjustments.
• Computer Literacy (MS Office)
 
 
Please forward your CV and qualifications to: Email: jw.communications@jwater.co.za quoting the relevant reference number and job title in the subject line of your correspondence
 
CLOSING DATE: 19 MAY 2022
 
 
 

 
 
 
SENIOR TECHNICIAN 
– REF: STN- JW361/2022
REMUNERATION: R452 286.72 BASIC SALARY PER ANNUM
 
PURPOSE
Responsible for the reduction of Unaccounted for Water with emphasis on commercial loss. Investigate, analyze meters and meter data (on-site and Management Information Services (MIS) studies). Identify meters to be changed as per the Johannesburg Water metering policy and control the Commercial Loss side of the projects. Monitor the Top 100 consumers.
 
KEY RESPONSIBILITIES
Carry out a MIS survey to collect relevant information on the case and then carry out a proper investigation (done frequently as and when required). Analyse and interpret meter related data utilising various MIS .Identify meters for right sizing utilising various MIS (or get a complaints from a consumer necessitating logging). Plan projects based on budget availability. Initiate to CAPEX the request for a contract. Set up the scope of work for the contract. Assist with the initial and technical evaluation of tender documents. Assist with the writing of reports to be submitted for approval to the Bid Evaluation Committee (BEC) and Bid Adjudication Committee (BAC). Attend BEC and BAC and participate in voting for approval of tenders. Ensure that work orders are generated on the MIS and work is scheduled for the contractor. Monitor readings and monthly consumption and identify and investigate irregularities. Submit monthly readings to Meter Reading Departments to assist in correct billing. Manage contract staff and seconded subordinates. Compile PDP’s and Performance Contracts of seconded subordinates to ensure that the work is carried out within the scope of the Performance Contract. Keep statistical records on all CAPEX and OPEX projects (daily, weekly, monthly and overall progress). Generate a report (weekly and monthly) on contract progress. Keep performance and work progress statistics for seconded subordinates up to date.
 
JOB REQUIREMENTS
Essential qualifications and experience:
• Grade 12 (NQF 4)
• 5 years working experience in metering/ plumbing environment of which atleast 2 years in Project Management, including field data audits and atleast 1 year data management/ auditing experience
• Sound knowledge of Microsoft office packages
• Experience in using GIS
• Supervisory skills/ accredited supervisory training
• Knowledge of Supply Chain processes
• Code B drivers’ license
 
 
Please forward your CV and qualifications to: Email: jw.finance@jwater.co.za quoting the relevant reference number and job title in the subject line of your correspondence
 
CLOSING DATE: 19 MAY 2022


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MANAGER MIS SUPPORT 
– REF: MMS- JW361/2022
REMUNERATION: R922 843.32 TOTAL COST TO COMPANY PER ANNUM
 
PURPOSE
Effectively manage data, create and analyse reports, deliver ad hoc reports, translate Stakeholders requirements into reporting deliverables and assisting with dashboard.
 
KEY RESPONSIBILITIES
Effective developing and planning of the departmental activities relating to development and reporting of information. Plan the work allocation of data analysts, workflow and revenue assurance administrators to facilitate effective running of the department. Prepare year-end budget requirements for the Management Information Support department. Manage, implement and revise standard operating procedures of the department. Manage, implement and revise service level agreements of department with other Johannesburg Water departments, City of Johannesburg and vendors. Ensure that the relevant complete supporting documentation is filed and readily available to substantiate any reporting, audit requirements or findings. Data is updated and supplied timeously, i.e. before the required reporting period, enabling review by departments beforehand. Ensure adherence to relevant By-Laws, schedules of tariffs, ordinances and acts of parliament. Ensure Service Level Agreements and End User License Agreements are in place and adhere to for systems used by Department. Prepare daily, weekly, monthly, quarterly and yearly management reports to be submitted on time or as and when required basis. Report on all information for Strategic decisions, Management Reports and day-to-day Operational requirements. Provide all required calculations relating to the revenue including the annual revenue budget forecast. Ensure attendance of all training sessions / workshops and conferences as and when arranged. Compile tender documents for systems used by the department. Manage Administration and Documentation of related systems used by Metering and Revenue Department such as, but not limited to: Windows/SQL Server, Meter Reading and Prepaid Vending systems. Ensure the Metering and Revenue Department systems are running optimally. To serve as the single point of contact for the department between Johannesburg Water I.T., City of Johannesburg and contracted service providers.
 
JOB REQUIREMENTS
Essential qualifications and experience:
• An Information Technology qualification at NQF 7 and 3 years relevant experience in a Revenue Management environment with experience in a Meter Reading environment and Administration of a Meter Reading system OR Grade 12 NQF 4 and 8 years relevant experience in a Revenue Management environment with experience in a Meter Reading environment and Administration of a Meter Reading system.
• Experience in system development life cycle; object orientated programming; database design and maintenance.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Computer literacy in Microsoft SQL Server, Microsoft Windows Server, Visual Studio and fluent in a programming language (C# / C++ / VB) and SAP ISU.
• Microsoft Office (Excel, Word, Access and PowerPoint).
• Knowledge of municipal Water Services By-laws will be an advantage.
• Valid driver’s license
 
 
Please forward your CV and qualifications to: Email: jw.meterreading@jwater.co.za quoting the relevant reference number and job title in the subject line of your correspondence
 
CLOSING DATE: 19 MAY 2022

SUPPORT DOCUMENTUM MANAGEMENT 
– REF: SDM- JW361/2022
REMUNERATION: R339 662.16 BASIC SALARY PER ANNUM
 
PURPOSE
Responsible for the support, maintenance and user training of the Johannesburg Water document management system.
 
KEY RESPONSIBILITIES
Assist the IT Business Support team with desktop configuration and information for the correct and proper installation of the DMS and scanning software applications. Ensure assigned calls are resolved within the defined Service Level Agreement. Provide clear and descriptive answers to user logged problems or queries in the IT Helpdesk Management System. Provide Johannesburg Water users with support in the interoperability of the scanner(s), the DMS and OpenText Captiva Capture applications and software (e.g. Windows drivers). Monitor system log files and performs cleanups as per the DMS Administrators Guide. Assist the DMS Specialist in performing Capacity Management on the DMS landscape, i.e. CPU thresholds, hard disk capacity and space availability, memory utilization, network connectivity and quarterly checks. Assist the DMS Specialist with the download and implementation of patches for the DMS landscape and ancillary systems. Ensure the DMS system user account and security management adheres to the IT Information Security policy. Assist the IT Infrastructure team with the integration of the DMS system with Microsoft’s Active Directory. Assist the DMS Specialist in developing a DMS training programme in Johannesburg Water. Keep abreast of the latest technological advances and best practices in the DMS landscape. Adhere to IT’s Information Security policy and ensure DMS security meets the policies minimum requirements.
 
JOB REQUIREMENTS
Essential qualifications and experience:
• National Diploma in Information Technology (NQF6), certification in a Document Management System
• Minimum 3 years’ experience supporting a business environment (300+ users) in Document and Information Management systems.
 
 
Please forward your CV and qualifications to: Email: jw.informationtechnology@jwater.co.za quoting the relevant reference number and job title in the subject line of your correspondence
 
CLOSING DATE: 19 MAY 2022