- Published on
JOHANNESBURG WATER VACANCIES
JOHANNESBURG WATER
IT DESKTOP TECHNICIAN
Permanent
REMUNERATION: R329 856.00 BASIC SALARY PER ANNUM
PURPOSE
The role of the IT Desktop support technician is to provide first and second line support for all staff of Johannesburg Water. The technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The IT desktop support staff work in a dynamic environment, which provides IT desktop support services over the phone, through email and in person.
KEY RESPONSIBILITIES
Install and configure all new IT desktops, laptops, printers, scanners, and ICT peripherals for all Johannesburg Water Sites. Ensure all desktops, laptops, printers’ scanners and ICT peripherals are properly labelled and tagged(asset tag). Provide technical hardware support (analyse, diagnose & resolve problems) for all desktops, laptops, printers, scanners and ICT peripherals including troubleshooting. Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible and escalating incidents to other support teams where necessary. Update IT incidents requests using the IT helpdesk system. Ensure that all desktops, laptops, printers’ scanners and ICT peripherals are registered in the Hardware Asset Management register. Update the IT Helpdesk and the IT Manager for Business Support of important (P2) support calls. Install and configure all desktop support base build software on desktops & laptops. Provide technical support on desktop base build software (on site, remote support, telephonically or email). Ensure that the latest anti-virus is installed on desktops and laptops. Prepare IMAC forms for new and existing equipment. Prepare FA5 forms of pc equipment that are replaced or moved. Conduct audits of desktops, laptops, printers & ICT peripherals. Liaise with internal IT staff and customers to resolve all technical issues and escalate same if required to ensure smooth business application processes.
JOB REQUIREMENTS
Essential qualifications and experience:
• Grade 12 (NQF 4)
• Certified in CompTIA A+, Certified in CompTIA N+
• Seven (7) years IT Technical Desktop Support experience
• Driving License (code EB) and own transport
Please forward your CV and qualifications to: jw.desktop2023@jwater.co.za quoting the relevant reference number and job title in the line subject of your correspondence.
Closing Date: 27 July 2023
IT DESKTOP TECHNICIAN
Permanent
REMUNERATION: R329 856.00 BASIC SALARY PER ANNUM
PURPOSE
The role of the IT Desktop support technician is to provide first and second line support for all staff of Johannesburg Water. The technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The IT desktop support staff work in a dynamic environment, which provides IT desktop support services over the phone, through email and in person.
KEY RESPONSIBILITIES
Install and configure all new IT desktops, laptops, printers, scanners, and ICT peripherals for all Johannesburg Water Sites. Ensure all desktops, laptops, printers’ scanners and ICT peripherals are properly labelled and tagged(asset tag). Provide technical hardware support (analyse, diagnose & resolve problems) for all desktops, laptops, printers, scanners and ICT peripherals including troubleshooting. Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible and escalating incidents to other support teams where necessary. Update IT incidents requests using the IT helpdesk system. Ensure that all desktops, laptops, printers’ scanners and ICT peripherals are registered in the Hardware Asset Management register. Update the IT Helpdesk and the IT Manager for Business Support of important (P2) support calls. Install and configure all desktop support base build software on desktops & laptops. Provide technical support on desktop base build software (on site, remote support, telephonically or email). Ensure that the latest anti-virus is installed on desktops and laptops. Prepare IMAC forms for new and existing equipment. Prepare FA5 forms of pc equipment that are replaced or moved. Conduct audits of desktops, laptops, printers & ICT peripherals. Liaise with internal IT staff and customers to resolve all technical issues and escalate same if required to ensure smooth business application processes.
JOB REQUIREMENTS
Essential qualifications and experience:
• Grade 12 (NQF 4)
• Certified in CompTIA A+, Certified in CompTIA N+
• Seven (7) years IT Technical Desktop Support experience
• Driving License (code EB) and own transport
Please forward your CV and qualifications to: jw.desktop2023@jwater.co.za quoting the relevant reference number and job title in the line subject of your correspondence.
Closing Date: 27 July 2023
INTERNSHIP OPPORTUNITY
Internship
Johannesburg Water invites applications for Internship opportunities in the below mentioned fields. The Internship Program will run for a period of 12 months.
DISCIPLINES - NUMBER OF POSITIONS - REQUIREMENTS
Human Resources - X1- Degree or BTech in Human Resources / Industrial Psychology / Psychology
Supply Chain - X2 - Bachelor of Commerce in Supply Chain Management or B-Tech Logistics & Supply Chain
Metering and Revenue - X1 - Degree in Business Management or Business Administration
Development Control - X1 - Diploma in Civil Engineering with practical’s completed.
Requirements: Unemployed graduates in possession of a relevant Degree from a recognised University or Diploma from a University of Technology. Applications are only opened to South African citizens between the ages of 18 to 35 years.
Johannesburg Water will ensure that its selection and recruitment process is employment equity compliant and in line with its EE plan. For these internship positions, preference will be given to women and people with disabilities.
Please note the following: Applicants who have benefited from a previous internship programme and have formal employment in any of the above fields will not be considered. Johannesburg Water will not make provision for transport and or accommodation to any candidate attending the interviews or any appointed candidate from or outside Gauteng Province.
Applicants must complete all the fields on the JW Internship Application form in order to be considered. Incomplete applications forms will not be considered. Application forms to be downloaded at: Application form.
Applications must be sent to the relevant e-mail addresses below:
POSITION APPLYING FOR - MAILBOX ADDRESS
1. Human Resources - Jw.hrintern@jwater.co.za
2. Supply Chain - Jw.supplychainintern@jwater.co.za
3. Metering and Revenue - Jw.metrevintern@jwater.co.za
4. Development Control - Jw.Devconintern@jwater.co.za
Closing date for applications is 27 July 2023 at 16:00
Correspondence will be limited to short-listed candidates only. If you have not been contacted within 1 month after the closing date, please consider your application as unsuccessful.