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JOHANNESBURG ROADS AGENCY (JRA) - HEAD OF DEPARTMENT: PUBLIC RELATIONS AND STAKEHOLDER MANAGEMENT
JOHANNESBURG ROADS AGENCY (JRA)
"BECOME A MEMBER OF THE NEW AND PROGRESSIVE EXECUTIVE TEAM OF THE JRA AND CONTRIBUTE TOWARDS IT'S MOBILITY STRATEGY TO MAXIMISE THE SATISFACTION OF THE CITIZENS OF JOHANNESBURG".
HEAD OF DEPARTMENT: PUBLIC RELATIONS AND STAKEHOLDER MANAGEMENT
LEVEL: 2
REF: 08/2019/78
R2, 055,005 – R2, 601, 270 PER ANNUM (TOTAL COST TO COMPANY)
The Johannesburg Roads Agency is looking to appoint a strategic leader to build constructive stakeholder relations, both internally and externally, with the shareholder and all stakeholders and community organisations and educate and support the community regarding the roads and stormwater infrastructure though key projects and programmes in alignment with the company's strategy.
KEY RESPONSIBILITIES: Strategic oversight:- Formulate, develop, implement, monitor and review business unit strategies to ensure advancement and support of JRA business objectives. Create and manage stakeholder relations, as well as partnerships that enhance the JRA brand. Marketing and Communications:- Oversee the management of support services provided to the JRA in public relations and communications (both internal and external); in customer relations management; events management; branding and marketing. Oversee management of services provided in website administration including management of the JRA's corporate identity, and customer satisfaction surveys conducted on behalf of the JRA.
Stakeholder Management and IGR:- Facilitate and manage Stakeholder Mapping and development of Master Stakeholder Management plans. Facilitate and manage integrated relationships with strategic stakeholders of the JRA, incorporating activities such as political engagements, feedback, consultation and partnerships. Support the MD on strategic, engagements with key stakeholders such as communities, civil society, the private sector, road users, other government departments and SoEs. Manage Stakeholder engagement relating to COJ Programmes Oversee integration of stakeholder views and needs into planning and implementation processes of all JRA line functions. Customer Relations Management:- Oversee management of Service Requests (including COJs Customer Charter Standards) from all sources and stakeholders. Oversee management of all client interaction via online platforms; immediate responses to queries and comments on social media channels; VIP Service Escalation.
REQUIREMENTS: Bachelor's degree in Communication or Stakeholder Relations Management. A post-graduate qualification in Communications or Stakeholder Relations Management will be an added advantage. Minimum of 12 years experience in a Public Relations environment, inclusive of 7 years at senior management and middle management level, of which 2 years must be at senior management level. Experience at a strategic level in the public sector would be an added advantage. Must be in possession of a driver's license.
REQUIREMENTS: Bachelor's degree in Communication or Stakeholder Relations Management. A post-graduate qualification in Communications or Stakeholder Relations Management will be an added advantage. Minimum of 12 years experience in a Public Relations environment, inclusive of 7 years at senior management and middle management level, of which 2 years must be at senior management level. Experience at a strategic level in the public sector would be an added advantage. Must be in possession of a driver's license.
The successful applicant will be required to undergo security vetting, sign an employment contract, a performance agreement and disclosure of financial interest.
Location: the position will be based at the JRA's Head Office in Johannesburg.
Application may be e-mailed to: Email: recruitment20@jra.orq.za
Interested applicants should forward their CV's with certified copies of qualifications, ID, application letter stating the reference number, to Mr. Tommy Nkhwashu, e-mail address provided above.
Closing date: 01 July 2019
JRA is an equal opportunity company and committed to EE principles. If you don't hear from us 30 days after closing date, please consider your application unsuccessful. Coloured, Indians, Women and people with disability are encouraged to apply. JRA reserves the right not to appoint.
"JRA, its employees or representatives never ask for a fee from job seekers. Any such requests are fraudulent. Please report any suspicious activities in this regard to the JRA anti-fraud line on 0800 002 587" NB: Applicants who fail to submit the necessary documents and who do not meet minimum requirements will be disqualified.
City of Johannesburg
Johannesburg Road Agency
66 Pixley Ka Bake Seme Street, Cnr. Rahima Moose Street Johannesburg 2001
PO Bag X70, Braamfontein, South Africa, 2017
Tel +27(0) 11 298 5000 - Fax +2710) 11 298 5178