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JOHANNESBURG CITY PARKS - IT DESKTOP TECHNICIAN (X2 PERMANENT)
JOHANNESBURG CITY PARKS
IT Desktop Technician (x2 Permanent)
Salary scale: R334, 566. 73 – R407, 512. 82
Qualification
IT Diploma or Degree or equivalent NQF level 6 qualification
MCITP (Microsoft Certified IT Professional)
Valid Driver’s license
3 to 5 years’ experience in a desktop environment
Key Performance Areas
Supports the testing and deployment of new applications and systems peripheral equipment and software
Carries out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
Accurately records, updates and documents requests using the IT service desk system
Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Installs and configures new IT equipment.
Performs software and hardware upgrades
Resolves incidents with printers, copiers and scanners
Maintains and resolves incidents with VoIP telephone, Biometric, Video systems and other computing equipment
Identifies and resolves connectivity issues (e.g. Local Area Networks (LAN), Wide Area Networks (WAN))
Establishes VPN access for all remote users.
Escalates incidents to other support teams where necessary
Assists in the installation, configuration, upgrading and maintenance of desktops, laptops
Maintains passwords, data integrity and file system security for the computing environment
Train and guides staff on hardware and software usage
Interacts with vendor support contacts to resolve technical problems with desktop computing equipment and software
Specific Skills and Knowledge
Capabilities to perform ICT hardware and software repairs
Management of Microsoft software and Dynamics
Customer service etiquette and telephonic competence
Training and transfer of ICT knowledge
Planning and Organisation
Understanding of the ICT environment
Knowledge of Microsoft operating systems with an emphasis on Windows 8 and Server 2008
Extensive knowledge on TCP/IP protocol
Understanding of PC hardware set-up and configuration
Good understanding of daily SHERQ requirements
JCPZ policy and procedure framework
JCPZ mandate, strategy and stakeholder analysis
Integrity and Honesty
Interpersonal Skills (emphasis on communication
Results Orientation & Resilience
Creativity & Innovation
Task management and time management
Alignment with JCPZ values
Establishes VPN access for all remote users.
Escalates incidents to other support teams where necessary
Assists in the installation, configuration, upgrading and maintenance of desktops, laptops
Maintains passwords, data integrity and file system security for the computing environment
Train and guides staff on hardware and software usage
Interacts with vendor support contacts to resolve technical problems with desktop computing equipment and software
Specific Skills and Knowledge
Capabilities to perform ICT hardware and software repairs
Management of Microsoft software and Dynamics
Customer service etiquette and telephonic competence
Training and transfer of ICT knowledge
Planning and Organisation
Understanding of the ICT environment
Knowledge of Microsoft operating systems with an emphasis on Windows 8 and Server 2008
Extensive knowledge on TCP/IP protocol
Understanding of PC hardware set-up and configuration
Good understanding of daily SHERQ requirements
JCPZ policy and procedure framework
JCPZ mandate, strategy and stakeholder analysis
Integrity and Honesty
Interpersonal Skills (emphasis on communication
Results Orientation & Resilience
Creativity & Innovation
Task management and time management
Alignment with JCPZ values
Workplace: Braamfontein and/or regions Contact Person: Abongwe Mini Tel: 011 712 6601
Email CVs only: itdesktop@jhbcityparks.com
Closing date: 7 March 2021
Note: Johannesburg Parks and Zoo is an equal opportunity employer. If you do not receive a response from us within 21 days after the closing date of this advertisement, please accept that your application was unsuccessful.