INSURANCE SECTOR EDUCATION AND TRAINING (INSETA) - IT INTERNS X2 (INSETA01)

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INTRODUCTION
Applications are invited for an internship from suitable candidates who have completed an National Diploma in Information Technology or equivalent.
The successful candidate will get exposure and be responsible in the following Key Performance Areas:
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​1. Maintain accessible technology with current equipped hardware and software under supervision
a) Troubleshoot hardware, software and network operating system.
b) Disseminate with all hardware, software and network operating system
c) Provide orientation to new users of existing technology
d) Provide individual training and support on request.
e) Maintain current and accurate inventory of technology hardware, software and resources.
To ensure maintenance of accessible technology hardware and software 
 
2. Monitor the effective use of technological services under supervision
a) Troubleshoot all technology issues
b) Maintain log and /or list of required repairs and maintenance.
c) Research current and potential resources and services
d) Make recommendations about purchase of technology resources
e) Provide network access to all staff and other stakeholders
f) Install network cables
g) Connect and set up hardware
h) Load all required software
i) Provide network accounts and password
j) Monitor security of all technology
a) Install and maintain proof and passwords
b) Input and maintain IP address
c) Advise staff of security breach and /or change in password or security status
d) Monitor installation of lock out programs
e) Identify and prepare hardware for disposal when appropriate
f) Monitor hardware is stripped and secured before disposal.
In order to improve productivity
 
3. Facilitate helpdesk services.
a) Conduct quality technical support service to clients.
b) Provide support in windows-based software systems with a networking component.
c) Provide technical support on answering telephone, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients’ machines.
To ensure effective help desk services.
 
Requirements
Qualification: National Diploma in Information Technology or relevant qualification
 
PREFERRED REQUIREMENTS OF THE POST
B Degree in Information Technology or relevant qualification
 
Experience: No work experience
 
Closing Date: 23/08/2022

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