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GOVERNMENT EMPLOYEES MEDICAL SCHEME (GEMS)
 

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CHIEF OPERATIONS OFFICER (COO) REF: OCOO2401
Type: Permanent 
Salary: The total remuneration package will be based on qualifications and experience. 
Closing date: 29 February
 
APPLY
 
The position of Chief Operations Officer is vacant. The Chief Operations Officer will report directly to the Principal Officer and forms part of the Operations and Administration Business Unit of the Scheme. The position is based in Pretoria and is a fixed term contract of employment for a period of five (5) years.
The total remuneration package will be market related and is negotiable, based on qualifications and experience.
 
The role of the Chief Operations Officer is to oversee the execution of the scheme strategic objectives and to ensure operational efficiency of the scheme’s Operations and Administration Business Unit which is made up of the Administration and Transaction Services Division; Member Service and Experience Division; Healthcare Management Division and the Information and Communication Technology Division.
 
The Chief Operations Officer will be required to provide support to the Principal Officer (PO) through the implementation of the following Key Performance Areas (KPAs):
  • Provide visionary leadership to the overall Scheme’s Administration ensuring that all the divisions reporting to this role operate efficiently, enabling achievement of the scheme’s strategic objectives.
  • To oversee the Operations and Administration Business Unit of the Scheme in an innovative and cost effective manner.
  • Responsible for providing direct leadership and support to the Principal Officer with particular emphasis on achieving business efficiencies and savings, while improving productivity within all aspects of operations, including financial and healthcare outcomes performance.
  • Identify and manage strategic projects related to the Administration business of the Scheme. Provide input into the Scheme’s overall strategy.
  • Develop and Monitor the execution of the strategy and operational plans for the Business Unit. Manage and oversee the Administration and Operations Business Unit operational budget.
  • Review and ensure that quarterly strategic, operational, governance and risk management reports is managed for the divisions within the Administration and Operations Business Unit. Measure the overall effectiveness and efficiency of processes for the Administration and Operations Business Unit and identify and implement ways to improve processes whilst ensuring compliance with relevant regulations and mitigating risks.
  • Responsible for ensuring collaboration between the Fund and Administration while ensuring that reporting to all Committees of the Board of Trustees is optimal.
  • Must have a strong understanding and be in support of National Health Insurance initiatives.
 
Qualification requirements are:
  • Masters Level equivalent to an NQF level 9 in Business or Leadership fields.
  • A doctorate will be an added advantage
  • Fifteen (15) years of functional experience with at least eight (8) years leadership in a highly Strategic and Operational Executive Management role which includes but is not limited to staff supervisory, budgetary, and management responsibility
  • Experience in the Healthcare funding industry is an added advantage
  • Experience with managing diverse and multidisciplinary business units and being responsible / accountable for and driving profitability and efficiencies
  • Proven extensive experience in managing complex strategic projects
  • Extensive executive business management experience with a proven track record of innovation, delivery and performance in the medical aid industry administration and operations is essential
 
Behavioural Competencies
  • Strategic thinking
  • Operations management Leadership
  • Financial acumen
  • Analytical skills
  • Organizational skills
  • Communication skills
  • Problem-solving
  • Change management
  • Decision making
  • Ethics and integrity
  • Creative thinking.
  • Risk management
  • Partnership building
  • Learning agility
  • Process improvement
  • Collaboration



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Should you be interested, please apply by emailing your application to khudu@leboconsulting.co.za
 
The closing date for applications is 28 February 2024. 
 
Should you not hear from us by 30 April 2024, please consider your application unsuccessful.
 
*** GEMS employs people with the highest level of integrity – submission to the appropriate pre- employment assessment is obligatory to be considered for the position.
*** Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
*** Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose
*** Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za
*** GEMS adopts a hybrid work model
***GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.