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GAUTENG DEPARTMENT OF E-GOVERNMENT 
 
It is the department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. 
 
APPLICATIONS: All applications should be delivered to: Gauteng Department of e-Government, Imbumba House, 75 Fox Street, Marshalltown, 2107/ Private Bag X112, Marshalltown, 2107 or Applicants can apply online at: www.gautengonline.gov.za. 
 
CLOSING DATE : 06 September 2019 
 
 
NOTE: Applications must be submitted on form Z83 (obtainable from any Public Service department) and must be completed in full and page 2 duly signed. Clear indication of the post and reference number that is being applied for must be indicated on your Z.83. A recent, comprehensive CV, specifying all qualifications and experience, with respective dates and certified copies of qualifications and ID (not older than 6 months) must be attached. General information: Short-listed candidates must be available for interviews at a date and time determine by the Gauteng Department of e-Government. Successful candidates maybe be subjected to competency assessment and must obtain a positive security clearance. Applications received after the closing date as well as those who do not comply with the requirements will not be taken into consideration. If you have not received a response from this institution within three months of the closing date, please consider your application unsuccessful. The Gauteng Department of e-Government reserves the right to fill or not fill the above-mentioned posts. 


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OTHER POSTS
 
 
ASSISTANT DIRECTOR: COMMITTEES REF NO: REFS/004508 (X2 POSTS) 
Branch: HOD’s Office 
SALARY: R376 596 per annum (plus benefits) 
CENTRE: Johannesburg 
 
REQUIREMENTS: Matric certificate plus NQF level 6 qualification in Secretarial or Office Administration with 2-3 years’ experience in Administration and Executive Support/ Secretariat. Knowledge of administrative and clerical procedures and systems is essential. 
 
DUTIES: Co–ordinate and facilitate all executive and management meetings. Provide secretariat and logistical support services to all executive and management meetings. Circulation of agenda and minute taking. Ensure proper records management and information management systems for documenting and retrieval of minutes and documents. Dealing with queries (meetings and document queries). Recording the proceedings of the meetings. 
 
ENQUIRIES: Ms. Portia Makotwane Tel No: (011) 689 8898 
 
 
 
 
 
SENIOR PRACTITIONER: DESKTOP SUPPORT REF NO: REFS/004507 (X3 POSTS) 
Directorate: Infrastructure 
SALARY: R316 791 per annum (plus benefits) 
CENTRE: Johannesburg 
 
REQUIREMENTS: Matric plus a minimum of National Diploma in Information Technology with 2 - 3 years’ experience in IT/Desktop Support environment. Microsoft MCSE or MCSA will be an added advantage. Working knowledge of Microsoft Windows as well as various software packages including Microsoft Office. Excellent IT skills and computer literacy. Previous Experience within a customer service role. 
 
DUTIES: To provide support end-user devices, software and applications. Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications. Assist all our users with any logged IT related incident when called upon. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Accurately record, update and document requests using the IT service desk system. Install and configure new IT equipment. Resolve incidents and upgrade different types of software and hardware. Resolve incidents with printers, copiers and scanners. Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with staff. To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. 
 
ENQUIRIES: Ms, Portia Makotwane Tel No: (011) 689 8898