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FINANCIAL SECTOR CONDUCT AUTHORITY (FSCA) VACANCIES
FINANCIAL SECTOR CONDUCT AUTHORITY (FSCA)
INVESTIGATOR X2 - ENFORCEMENT DEPARTMENT (Pretoria)
Reference Number FSCA 454 – 667
Description
Purpose of the Job:
To conduct forensic regulatory investigations within the financial services industry (financial markets, insurance, collective investment schemes, hedge funds, pension funds and financial and advisory services) and to take responsibility for the regulatory and enforcement action, following from such investigations. Persons appointed to these positions will report to the Senior Manager.
Key Performance Areas:
Other Key Competencies:
Candidates must demonstrate the following skills and attributes: proven interviewing skills, a confident and decisive approach particularly in difficult situations must be a person with a high level of judgement and integrity; and must be able to carry out duties independently, impartially, and objectively. Candidates must be able to draft investigation reports, with findings properly supported by cross-referenced evidence.
FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
Requirements
An LLB, Accounting, or Forensic orientated degree, with at least 3 to 4 years’ experience in litigation, prosecution, forensic investigation, or forensic accounting; an admitted attorney or advocate (for law incumbents) A good knowledge and understanding of the law of evidence (admissibility; documentary and computer-generated evidence); and the financial sector will be an advantage.
Closing Date: 28 February 2025
Work Level Skilled
Job Type Permanent
Salary Market Related
EE Position Yes
Location Pretoria
PLEASE APPLY HERE
INVESTIGATOR X2 - ENFORCEMENT DEPARTMENT (Pretoria)
Reference Number FSCA 454 – 667
Description
Purpose of the Job:
To conduct forensic regulatory investigations within the financial services industry (financial markets, insurance, collective investment schemes, hedge funds, pension funds and financial and advisory services) and to take responsibility for the regulatory and enforcement action, following from such investigations. Persons appointed to these positions will report to the Senior Manager.
Key Performance Areas:
- Create and execute clear, focused, and efficient investigation plans with reasonable timelines.
- Conduct quality investigations (gathering all relevant, admissible evidence and proper analysis of the evidence);
- Take responsibility for the execution of all enforcement actions, including the drafting of all enforcement documentation presentation to enforcement meetings, debarments, withdrawal of licences and administrative penalties.
Other Key Competencies:
Candidates must demonstrate the following skills and attributes: proven interviewing skills, a confident and decisive approach particularly in difficult situations must be a person with a high level of judgement and integrity; and must be able to carry out duties independently, impartially, and objectively. Candidates must be able to draft investigation reports, with findings properly supported by cross-referenced evidence.
FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
Requirements
An LLB, Accounting, or Forensic orientated degree, with at least 3 to 4 years’ experience in litigation, prosecution, forensic investigation, or forensic accounting; an admitted attorney or advocate (for law incumbents) A good knowledge and understanding of the law of evidence (admissibility; documentary and computer-generated evidence); and the financial sector will be an advantage.
Closing Date: 28 February 2025
Work Level Skilled
Job Type Permanent
Salary Market Related
EE Position Yes
Location Pretoria
PLEASE APPLY HERE
ANALYST: RETIREMENT FUNDS CONDUCT SUPERVISION DEPARTMENT (Pretoria)
Reference Number FSCA 208
Description
Purpose of the Job:
To regulate and supervise retirement funds through monitoring compliance with the Pension Funds Act, Regulations, Conditions and Financial Sector Conduct Authority’s (FSCA) policy to safeguard the interest of both the members of the funds through the analysis of S14 transfer applications, withdrawals, amendments, extension applications and exemptions related thereto. The person appointed to the position will report to the Manager.
Key Performance Areas:
⦁ Evaluate, analyse and review applications for the transfer of business between retirement funds;
⦁ Ensuring that legislation and the rules of funds are complied with when granting section 14 approval;
⦁ Review and analyse applications for the withdrawal or amendment of approved section 14 applications and make recommendations to the Manager;
⦁ Assisting with the regulation of retirement funds in as far as section 14 transfers are concerned;
⦁ Deal with the administration and analysis of applications for extensions;
⦁ Identifying systemic risk to the industry and make necessary recommendations;
⦁ Assist with enquiries from administrators, funds and members (treat customers fairly);
⦁ Undertaking projects at the request of the Manager or the Departmental Head.
Other Key Competencies:
The candidates must demonstrate the following skills and attributes: An excellent command of both spoken and written English and proficiency in the use of Microsoft Office and computerised workflow systems, report writing, numeric, verbal and analytical skills; The candidate must be able to plan independently and be deadline driven, ability to work effectively, independently and in a team be able and to learn from and transfer knowledge and skills to colleagues. A commitment to improving outcomes for members of retirement funds and their dependants and the energy, initiative, emotional intelligence and inter-personal skills required.
FSCA is committed to increasing the representation of previously marginalised groups, including persons with disabilities, in line with its Employment Equity Plan.
Please note that the FSCA will only communicate with short-listed candidates and that it reserves the right not to make an appointment if no suitable candidate is identified.
Requirements
A BCom/BSc or Bachelor Degree, with at least 3 years’ working experience in the retirement funds industry and/or financial sector. An experience in section 14 applications, analysis, evaluation and the interpretation thereof are an added advantage. The candidate must also have good working knowledge and experience of the Pension Funds Act, FSR Act and related Directives, PF Circulars, Notices and Standards, with a strong financial, analytical and leadership capability.
Closing Date: 21 February 2025
Work Level Skilled
Job Type Permanent
Salary Market Related
EE Position Yes
Location Pretoria
PLEASE APPLY HERE
ANALYST: RETIREMENT FUNDS CONDUCT SUPERVISION DEPARTMENT (Pretoria)
Reference Number FSCA 208
Description
Purpose of the Job:
To regulate and supervise retirement funds through monitoring compliance with the Pension Funds Act, Regulations, Conditions and Financial Sector Conduct Authority’s (FSCA) policy to safeguard the interest of both the members of the funds through the analysis of S14 transfer applications, withdrawals, amendments, extension applications and exemptions related thereto. The person appointed to the position will report to the Manager.
Key Performance Areas:
⦁ Evaluate, analyse and review applications for the transfer of business between retirement funds;
⦁ Ensuring that legislation and the rules of funds are complied with when granting section 14 approval;
⦁ Review and analyse applications for the withdrawal or amendment of approved section 14 applications and make recommendations to the Manager;
⦁ Assisting with the regulation of retirement funds in as far as section 14 transfers are concerned;
⦁ Deal with the administration and analysis of applications for extensions;
⦁ Identifying systemic risk to the industry and make necessary recommendations;
⦁ Assist with enquiries from administrators, funds and members (treat customers fairly);
⦁ Undertaking projects at the request of the Manager or the Departmental Head.
Other Key Competencies:
The candidates must demonstrate the following skills and attributes: An excellent command of both spoken and written English and proficiency in the use of Microsoft Office and computerised workflow systems, report writing, numeric, verbal and analytical skills; The candidate must be able to plan independently and be deadline driven, ability to work effectively, independently and in a team be able and to learn from and transfer knowledge and skills to colleagues. A commitment to improving outcomes for members of retirement funds and their dependants and the energy, initiative, emotional intelligence and inter-personal skills required.
FSCA is committed to increasing the representation of previously marginalised groups, including persons with disabilities, in line with its Employment Equity Plan.
Please note that the FSCA will only communicate with short-listed candidates and that it reserves the right not to make an appointment if no suitable candidate is identified.
Requirements
A BCom/BSc or Bachelor Degree, with at least 3 years’ working experience in the retirement funds industry and/or financial sector. An experience in section 14 applications, analysis, evaluation and the interpretation thereof are an added advantage. The candidate must also have good working knowledge and experience of the Pension Funds Act, FSR Act and related Directives, PF Circulars, Notices and Standards, with a strong financial, analytical and leadership capability.
Closing Date: 21 February 2025
Work Level Skilled
Job Type Permanent
Salary Market Related
EE Position Yes
Location Pretoria
PLEASE APPLY HERE
SPECIALIST ANALYST - RETIREMENT FUNDS CONDUCT SUPERVISION (Pretoria)
Reference Number FSCA-519
Description
Purpose of the Job:
To supervise retirement funds through the conduct of supervisory on-site inspections. These investigations assist the Conduct Authority to gain insight on the operations of the fund; to detect and measure conduct risks associated with the operation of the fund and its office bearers; and to identify the extent of the fund’s compliance with the law, especially as it relates to fair outcomes for its members and beneficiaries. The person appointed to the position will report to the Manager.
Key Performance Areas:
Other Key Competencies:
The candidates must demonstrate the following skills and attributes: An excellent command of both spoken and written English and proficiency in the use of Microsoft Office and computerised workflow systems. Excellent skills in the investigation of facts and circumstances, the recordal of all relevant matters, the collection, organisation and protection of evidence that may be required for the purposes of regulatory action, legal research and factual analysis and writing and other forms of communication. A commitment to improving outcomes for members of retirement funds and their dependants and the energy, initiative, emotional intelligence and inter-personal skills required for the purpose. Willingness to work both independently and in a team and to learn from and transfer knowledge and skills to colleagues; and to work after hours. The candidate must be able to plan independently and be deadline driven.
FSCA is committed to increasing the representation of previously marginalised groups, including persons with disabilities, in line with its Employment Equity Plan.
Please note that the Conduct Authority will only communicate with short-listed candidates and that it reserves the right not to make an appointment if no suitable candidate is identified.
Requirements
A Bachelor of Commerce or Law degree with at least 5 year’s relevant working experience, preferably in the retirement funds industry. The candidate must have knowledge and exposure to the retirement fund benefit administration industry and an understanding of section 13B of the Pension Funds Act, 1956 and Board Notice 24 of 2002. An industry related qualification or a compliance and risk background will be an added advantage.
Closing Date: 21 February 2025
Work Level Senior
Job Type Permanent
Salary Market Related
EE Position Yes
Location Pretoria
PLEASE APPLY HERE
SPECIALIST ANALYST - RETIREMENT FUNDS CONDUCT SUPERVISION (Pretoria)
Reference Number FSCA-519
Description
Purpose of the Job:
To supervise retirement funds through the conduct of supervisory on-site inspections. These investigations assist the Conduct Authority to gain insight on the operations of the fund; to detect and measure conduct risks associated with the operation of the fund and its office bearers; and to identify the extent of the fund’s compliance with the law, especially as it relates to fair outcomes for its members and beneficiaries. The person appointed to the position will report to the Manager.
Key Performance Areas:
- Demonstrate sound knowledge relevant to the employee’s work, including applicable law, the nature of the various types of retirement funds and the risks associated with the governance, management and operation of retirement funds and providers of products and services to retirement funds;
- Work with colleagues to identify and evaluate risks, and formulate and revise strategies for risk-based supervision, implement them, report in writing on incidents of non-compliance and make recommendations on the steps, if any, that should be taken in regard to those incidents;
- Conduct on-site inspections and desktop reviews on retirement funds to address any non-compliance with financial sector laws;
- Make recommendations after the completion of a report or other document detailing findings to the organisation, to retirement fund office-bearers and others with an interest in the business of retirement funds on ways to remedy problems identified in the course of surveillance by this office and ways to improve the conduct and performance of retirement funds for the benefit of their members and other stakeholders;
- Attend to complaints, referrals from other departments, unclaimed benefits, arrear contributions related matters, reportable irregularities and any other projects as assigned by the manager or the Head of Department for the advancement of the supervisory mandate of the department or the Conduct Authority; and
- Fulfil such other duties as may reasonably be assigned to from time to time, taking into account the nature of the work, skills and experience and the needs of the Conduct Authority.
Other Key Competencies:
The candidates must demonstrate the following skills and attributes: An excellent command of both spoken and written English and proficiency in the use of Microsoft Office and computerised workflow systems. Excellent skills in the investigation of facts and circumstances, the recordal of all relevant matters, the collection, organisation and protection of evidence that may be required for the purposes of regulatory action, legal research and factual analysis and writing and other forms of communication. A commitment to improving outcomes for members of retirement funds and their dependants and the energy, initiative, emotional intelligence and inter-personal skills required for the purpose. Willingness to work both independently and in a team and to learn from and transfer knowledge and skills to colleagues; and to work after hours. The candidate must be able to plan independently and be deadline driven.
FSCA is committed to increasing the representation of previously marginalised groups, including persons with disabilities, in line with its Employment Equity Plan.
Please note that the Conduct Authority will only communicate with short-listed candidates and that it reserves the right not to make an appointment if no suitable candidate is identified.
Requirements
A Bachelor of Commerce or Law degree with at least 5 year’s relevant working experience, preferably in the retirement funds industry. The candidate must have knowledge and exposure to the retirement fund benefit administration industry and an understanding of section 13B of the Pension Funds Act, 1956 and Board Notice 24 of 2002. An industry related qualification or a compliance and risk background will be an added advantage.
Closing Date: 21 February 2025
Work Level Senior
Job Type Permanent
Salary Market Related
EE Position Yes
Location Pretoria
PLEASE APPLY HERE
SENIOR MANAGER: ENFORCEMENT DEPARTMENT (Pretoria)
Reference Number FSCA 142
Description
Purpose of the Job
To lead and manage a team of investigators and assistant investigators that are responsible for investigating contraventions of financial sector laws and executing all concomitant enforcement decisions. The appointed person will report to the Departmental Head: Enforcement Department.
Key Performance Areas:
• To provide ongoing advice, guidance, and quality review of documents to enable subordinates to effectively perform their functions. To mentor, empower, up skill, and develop subordinates to reach full potential.
• Manage and proper oversight over investigations conducted by team.
• Manage and proper oversight over enforcement process.
• Quality review- review and quality control all reports, recommendations, and decisions with specific reference to correct outcomes.
• Productivity of team-ensure that work delivered by the team is of high-quality standard and on time.
• Team leadership- ensure that all staff in own area are skilled and empowered to perform their functions.
• Identify and implement methods to improve efficiency and quality.
• Conduct biannual performance appraisals.
Other Key Competencies
The candidate must demonstrate good managerial and leadership skills. Good interpersonal and emotional intelligence. Effective written and verbal communication. Ability to think innovatively and strategically. Ability to work effectively under pressure. Analytical thinking. Problem-solving. Quality oriented. Attention to detail. Project management. Computer literacy.
FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
Requirements
An LLB or BCom degree or similar qualification. With at least 10 -15 years’ experience in investigation, litigation, prosecution, evidence gathering, drafting of pleadings, presentation of cases. And added 3- 5 years’ management experience. Technical knowledge of investigation techniques, rules of evidence, financial sector laws the FSCA is responsible for and the functioning of the system of financial regulation in SA.
Closing Date 21 February 2025
Work Level Management
Job Type Permanent
Salary Market Related
EE Position Yes
Location Pretoria
PLEASE APPLY HERE
SENIOR MANAGER: ENFORCEMENT DEPARTMENT (Pretoria)
Reference Number FSCA 142
Description
Purpose of the Job
To lead and manage a team of investigators and assistant investigators that are responsible for investigating contraventions of financial sector laws and executing all concomitant enforcement decisions. The appointed person will report to the Departmental Head: Enforcement Department.
Key Performance Areas:
• To provide ongoing advice, guidance, and quality review of documents to enable subordinates to effectively perform their functions. To mentor, empower, up skill, and develop subordinates to reach full potential.
• Manage and proper oversight over investigations conducted by team.
• Manage and proper oversight over enforcement process.
• Quality review- review and quality control all reports, recommendations, and decisions with specific reference to correct outcomes.
• Productivity of team-ensure that work delivered by the team is of high-quality standard and on time.
• Team leadership- ensure that all staff in own area are skilled and empowered to perform their functions.
• Identify and implement methods to improve efficiency and quality.
• Conduct biannual performance appraisals.
Other Key Competencies
The candidate must demonstrate good managerial and leadership skills. Good interpersonal and emotional intelligence. Effective written and verbal communication. Ability to think innovatively and strategically. Ability to work effectively under pressure. Analytical thinking. Problem-solving. Quality oriented. Attention to detail. Project management. Computer literacy.
FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
Requirements
An LLB or BCom degree or similar qualification. With at least 10 -15 years’ experience in investigation, litigation, prosecution, evidence gathering, drafting of pleadings, presentation of cases. And added 3- 5 years’ management experience. Technical knowledge of investigation techniques, rules of evidence, financial sector laws the FSCA is responsible for and the functioning of the system of financial regulation in SA.
Closing Date 21 February 2025
Work Level Management
Job Type Permanent
Salary Market Related
EE Position Yes
Location Pretoria
PLEASE APPLY HERE
SPECIALIST ANALYST - MARKET SURVEILLANCE AND DATA ANALYSIS DEPARTMENT (Pretoria)
Reference Number FSCA – 227
Description
Purpose of the Job
To enable data-driven insights and apply the elements of cognitive science for planning and policy development, design and create the scripts/algorithms capable of reviewing alerts, use data as a tool to solve market surveillance business problems and make solutions through application of math, business, technology, design thinking, and behavioural sciences, and identify and document defects and provide updates as needed. The person appointed to this position will report to the Senior Specialist: Data Analysis.
Key Performance Areas
⦁ Conducts "Market Conduct Market Surveillance” which begins with computerised analyses of activities that trigger “alerts” requiring additional review to determine whether the activity was a violation of a law, rule, regulation, policy or procedure requirement related to one or more Market Conduct Risk Behaviours;
⦁ Reviews alerts in accordance with prescribed guidance, and, reporting and analysis of results;
⦁ Participates in development and design of the scripts used to review the alerts;
⦁ Identifies, researches, analyses and resolves complex problems;
⦁ Prepares, and conducts presentations on systems, reports, and findings to stakeholders, as and when required.
Other Key Competencies
The applicant must demonstrate the following skills and attributes: active listening, critical thinking, analytical thinking, attention to detail, strong financial and numeracy skills, proficiency in using Ms office, excellent communication skills, good interpersonal skills and emotional intelligence. The candidate must have the ability to establish priorities and manage several tasks.
The FSCA is committed to increasing the representation of marginalised groups in line with its transformation strategy. Persons with disabilities are encouraged to apply.
Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
Requirements
A Degree in Statistics, Engineering, Business Analytics, Investment Analytics, Risk Management, or equivalent qualification. The specialist analyst should have intermediate knowledge of the system(s) of record required to conduct market surveillance activities and translates business strategy into work programs and processes. Minimum of 5 years work experience in a field where designing, researching, and implementing market surveillance solutions and using surveillance tools to deter market abuse was major, preferably in a financial services sector.
Closing Date: 21 February 2025
Work Level Skilled
Job Type Permanent
Salary Market Related
EE Position Yes
Location Pretoria
PLEASE APPLY HERE
SPECIALIST ANALYST - MARKET SURVEILLANCE AND DATA ANALYSIS DEPARTMENT (Pretoria)
Reference Number FSCA – 227
Description
Purpose of the Job
To enable data-driven insights and apply the elements of cognitive science for planning and policy development, design and create the scripts/algorithms capable of reviewing alerts, use data as a tool to solve market surveillance business problems and make solutions through application of math, business, technology, design thinking, and behavioural sciences, and identify and document defects and provide updates as needed. The person appointed to this position will report to the Senior Specialist: Data Analysis.
Key Performance Areas
⦁ Conducts "Market Conduct Market Surveillance” which begins with computerised analyses of activities that trigger “alerts” requiring additional review to determine whether the activity was a violation of a law, rule, regulation, policy or procedure requirement related to one or more Market Conduct Risk Behaviours;
⦁ Reviews alerts in accordance with prescribed guidance, and, reporting and analysis of results;
⦁ Participates in development and design of the scripts used to review the alerts;
⦁ Identifies, researches, analyses and resolves complex problems;
⦁ Prepares, and conducts presentations on systems, reports, and findings to stakeholders, as and when required.
Other Key Competencies
The applicant must demonstrate the following skills and attributes: active listening, critical thinking, analytical thinking, attention to detail, strong financial and numeracy skills, proficiency in using Ms office, excellent communication skills, good interpersonal skills and emotional intelligence. The candidate must have the ability to establish priorities and manage several tasks.
The FSCA is committed to increasing the representation of marginalised groups in line with its transformation strategy. Persons with disabilities are encouraged to apply.
Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
Requirements
A Degree in Statistics, Engineering, Business Analytics, Investment Analytics, Risk Management, or equivalent qualification. The specialist analyst should have intermediate knowledge of the system(s) of record required to conduct market surveillance activities and translates business strategy into work programs and processes. Minimum of 5 years work experience in a field where designing, researching, and implementing market surveillance solutions and using surveillance tools to deter market abuse was major, preferably in a financial services sector.
Closing Date: 21 February 2025
Work Level Skilled
Job Type Permanent
Salary Market Related
EE Position Yes
Location Pretoria
PLEASE APPLY HERE
SENIOR ANALYST - PRUDENTIAL SUPERVISION (PRETORIA)
Reference Number FSCA 497
Description
Purpose of the Job:
To monitor and assess compliance by retirement funds and fund administrators with applicable legislation particularly in regard to their financial soundness through the analysis of financial statements, statistics and reports, to identify risks to the financial soundness of retirement and to make recommendations and/or propose enforcement measures in order to mitigate such risk and to contribute towards the formulation of improvements in regulatory standards and supervision measures. The person appointed to this position will report to the Manager.
Key Performance Areas:
• Analysis of financial statements, statistics and reports of registered retirement funds;
• Conduct peer reviews of analysts work in consultation with management;
• Guide liquidators through the liquidations on funds in terms of legislation;
• Deal decisively with enquiries, queries, extensions, exemptions, etc. in terms of departmental deadlines and policies; and
• On request, participate and assist colleagues in the Conduct Supervision section of the Retirement Funds Division to plan the on-site visits, scheduling and conducting the on-site visits and reporting on findings and recommending corrective actions on other tasks related to financial statements, statistics and reports.
Other Key Competencies:
The candidate must demonstrate the following skills and attributes: excellent command of both written and spoken English; be proficient in the use of Microsoft Office and workflow systems; have demonstrable skills in the collection and analysis of financial information, records and returns, report writing and other forms of communication; be disciplined, reliable, organised, effective, efficient, trustworthy, self-confident, friendly, cheerful, co-operative and supportive; have sound judgment and an ability to work well both independently and in a team; and demonstrate a commitment to promoting high work standards and the fulfilment of the objects of the FSCA and the protection and enhancement of its reputation.
FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
Requirements
B. Com Hons (CTA). The candidate must have at least 5 years’ relevant working experience. A good knowledge and exposure of the Pension Funds Act is a prerequisite. The candidate must have successfully completed articles and working experience in the retirement funds industry and/or financial sector would be an advantage.
Closing Date: 21 February 2025
Work Level Mid-Level
Job Type Permanent
Salary Market Related
EE Position Yes
Location Pretoria
PLEASE APPLY HERE
DESKTOP TECHNICIAN (FIXED TERM CONTRACT) ICT APPLICATIONS, INFRASTRUCTURES AND OPERATIONS DEPARTMENT (Pretoria)
Reference Number FSCA (Contract)
Description
Purpose of the Job:
To provide first point of contact for IT services and assist clients with hardware and software related technical issues and to provide on-site or remote IT technical assistance including troubleshooting of IT issues. The person appointed to this position will report to the Infrastructure Manager.
Key Performance Areas:
⦁ Manage the FSCA ICT service desk function as an entry point or single point of contact (SPOC) for business users.
⦁ Respond to calls on ICT Call Centre telephone system.
⦁ Log, categorise, prioritise and route service tickets on the ICT incident management platform.
⦁ Respond to incidents and service requests and ensure that they are successfully finalised and update stakeholders accordingly.
⦁ Identify, analyse, troubleshoot and resolve computer problem affecting user’s ability to perform business functions.
⦁ Install, configure, modify and delete user settings according to the FSCA operating standards on new and existing user computers.
⦁ Setup and configure application clients on new and existing user computers.
⦁ Monitor application processes and availability.
⦁ Create new user and computer profiles and retire old users and computer profiles from the user computers.
⦁ Escalate application related queries to other ICT departments whilst adhering to approved governance frameworks.
⦁ Manage, maintain and support of the audio-visual equipment in the boardroom and all collaboration solutions.
⦁ Provide management of the FSCA printer services in the FSCA environment.
⦁ Install and configure security end point protection and mail encryption solution and ensure that they are always set up as per the FSCA’s policies and principles.
⦁ Liaise with external vendors to resolve incidences and problems whilst observing governance.
⦁ Participating in team meetings, team discussions and workshops.
⦁ Undertake research to investigate improvement of service support to the FSCA
Other Key Competencies:
The candidate must demonstrate the following skills and attributes: Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role. Hands-on experience with Windows or Linux or Mac OS environments. Working knowledge of office automation products and computer peripherals, like printers and scanners. Knowledge of network security practices and anti-virus programs. Ability to perform remote troubleshooting and provide clear instructions. Excellent problem-solving and multitasking skills. Customer-oriented attitude.
FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
Requirements
A National Diploma in IT or Computer Systems or equivalent. A+ or N+ITIL Foundation certification. Minimum 1-2 years of Desktop Support Experience.
Closing Date: 21 February 2025
Work Level Junior
Job Type Contract
Salary Market Related
Duration 1 - 2 Years
EE Position Yes
Location Pretoria
PLEASE APPLY HERE