FIBRE PROCESSING MANUFACTURING SECTOR EDUCATION AND TRAINING AUTHORITY (FP&M SETA) VACANCIES

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INTERNAL/EXTERNAL ADVERT
 
BUSINESS SYSTEMS SPECIALIST
REFERENCE (Use this in your email subject line): BSS/SEPT2024
DEPARTMENT: IT & SYSTEMS
TYPE OF CONTRACT: FULL - TIME
TOTAL PACKAGE: AS PER APPROVED GRADE
LOCATION: DUNKELD WEST, JOHANNESBURG
CLOSING DATE : 13 SEPTEMBER 2024 at 16H30
 
PURPOSE:
Responsible for providing 2nd and 3rd level information systems support, liaising with IT service providers, training IT interns, managing and supporting the career portal, and interacting with third-party IT stakeholders.
 
QUALIFICATIONS, EXPERIENCE, COMPETENCIES & SKILLS:
• 3-year Degree/ Diploma in Business Information, Information Technology or equivalent qualification;
• Internationally recognized IT certifications such as MCSE, MCITP, and ITIL will be an advantage.
• 4 years’ experience in the IT field
• A strong working knowledge of IT operating systems, Coding application, business process flow application (Visio) and software testing, use case software, JIRA, SharePoint, Power BI, Tableau
• Familiar with SDLC methodologies, such as Agile, Scrum, or Waterfall
• Literacy in Microsoft Office Computer Package
• Hands on experience of installing IT hardware and software.
• Ability to travel
• Flexibility and ability to work over time
• Technology driven and systems based
• Analytical thinking and acute trouble shooting and fault finding abilities
• Strong communication, customer care and numeric skills
• Excellent Writing Skills
• Excellent time Management Skills
• Ability to Travel and work late hours as and when required by the business
• Customer Management System software (Preferable)
• Projects Management
• Own transport
• Ethical & Professional
• Interpersonal skills
• High level of integrity and professionalism
• Honesty and diligent attribute
• Work in team-oriented environment
• Ability to work well under pressure with high level of drive
• Ability to work irregular hours and adapt to changing schedules
 
BEHAVIOURAL DIMENSIONS REQUIRED:
• Brand leadership
• Positive influence capabilities
• Independence
• Precision
• Cognitive application of coherent principles
• Confidentiality
 
KEY PERFORMANCE RESPONSIBILITIES
• Managing application updates and security.
• Participating in the documentation of business requirements, user acceptance testing, and software deployment.
• Implementing and supporting cybersecurity measures.
• Providing support for all IT projects.
• Analyse business processes and recommending improvements.
• Enhancing training and operational procedures to boost efficiency and productivity.
• Working directly with clients to understand business needs.
• Creating and presenting reports to the executive team and shareholders.
• Overseeing implementation projects from start to finish.
• Utilizing data analysis tools to identify impactful insights.
• Providing 2nd and 3rd line support for application system issues.
• Maintaining a register of IT equipment and related documentation.
• Assisting the CIO with IT intern mentorship and skills transfer.
• Monitoring and resolving reported issues on SETA IT systems.
• Preparing documents for training, meetings, or events as required by the CIO.
• Extracting reports for system monitoring as requested by executives.
• Ensuring approved documents are accessible online to all FP&M SETA users.
• Performing daily checks on IT systems to address potential issues proactively.
• Regularly checking the IT systems in Durban and Cape Town offices.
• Maintaining an updated software inventory and ensuring all software is licensed.
• Facilitating IT induction programs for new users.
• Performing advanced troubleshooting before escalating issues to third-party providers.

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CONTACT PERSON: Sophie Tiro
 
CLOSING DATE: 13 September 2024 at 16H30
 
TEL NUMBER / E-MAIL: 011 403 1700
 
NB: CVs should be forwarded to recruitment@fpmseta.org.za.
Please specify the position reference number BSS/SEPT2024 in the subject line. The FP&M SETA encourages suitably qualified historically disadvantaged individuals (HDIs) to apply. The SETA reserves the right to amend the advert and not to make an appointment. Should you not receive correspondence from us 8 weeks after closing date, please consider your application as unsuccessful. Only Shortlisted candidates will be contacted.
Please note that any personal information submitted to FP&M SETA will be processed within the scope of your application and, if your application is successful, for the performance of your subsequent employee relationship. Your personal information will be processed as per the requirements of the Protection of Personal Information Act, No 4 of 2013. Although submission of your personal information is solely at your discretion, we will unfortunately not be able to consider your application if we are not furnished with the required information or records
Only candidates who meet the criterion need to apply and please attach your CV and certified copies of ID and Qualifications not older than 6 months.