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EZEMVELO KZN WILDLIFE
 
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INTERNAL AND EXTERNAL ADVERT 
 
ADMINISTRATION OFFICER X 1 POST 
STATIONS: HLUHLUWE IMFOLOZI 
REGION: EAST 
FIXED TERM CONTRACT – TWO (2) YEARS 
TOTAL REMUNERATION PACKAGE: R 132 000.00 p/a 
The KwaZulu-Natal Nature Conservation Board, trading as Ezemvelo KZN Wildlife, is a PFMA Schedule 3C public entity established in terms of the KwaZulu-Natal Nature Conservation Management Act (Act No. 9 of 1997). 
 
THE ENTITY: 
The entity is responsible for the management of nature conservation within the Province of KwaZulu-Natal including protected areas as well as the development and promotion of ecotourism and facilities within the protected areas. Ezemvelo KZN Wildlife wishes to appoint a suitable candidate for the position of Administration Clerk. 
 
PURPOSE OF THE JOB 
To execute HIP gates administration duties effectively and efficiently in line with the Hospitality standards to support all gates operations in it strive to contribute to the achievement of revenue collection completeness. 
 
QUALIFICATIONS
  • Grade 12 is mandatory 
  • National Certificate in Business Administration/ Management is mandatory 
  • National Diploma in Business Administration / Management desired 
  • Code EB Driver’s Licence desired 
 
EXPERIENCE
  • 1 - 2 years’ experience performing administrative duties is mandatory 
 
KEY PERFOMANCE AREAS 
  • Carry out gate reception and financial administration duties. 
  • Compile gates register of all guests. 
  • Report faulty systems to management timeously. 
  • Liaise with internal departments within the resorts regarding gate operations. 
  • Maintain administration record. 
  • Arrange logistics requirement for all meetings and workshops. 
  • Provide secretarial support to the unit. 
  • Maintain and orderly and accurate filing system. 
  • Conduct biannually asset verification for the gate department. 
  • Provide support in manage incoming calls and radios appropriately. 
  • Ensure reception area is clean, neat, and tidy always. 
  • Ensure that the display of promotional items is always neat and tidy. 
  • Monitor stock levels and advise supervisor when there are any discrepancies. 
  • Input daily revenue into revenue analysis spreadsheet. 
  • Reconcile and submit financial report. 
  • Order and record Face value books (receipt books) 
  • Control and reconcile the stock of face value books. 
  • Maintain asset management procedure. 
  • Maintain customer management procedures. 
 
KEY COMPETENCIES 
  • Basic Hospitality knowledge. 
  • Knowledge in resource management / utilization. 
  • Basi knowledge in office and administration support. 
  • Knowledge of basic financials 
  • Basic knowledge in data and statistical management 
  • People and oriented. 
  • Knowledge in secretariate support. 
  • Guest relation skills. 
  • Knowledge of processing orders. 
  • Must have basic knowledge of macro soft word and excel. 
  • Must have knowledge of computerized system (Fidelio, Computer Logging system, Room seeker, Rafos, Apex system, E-res, etc.) 
  • Fluent in English. Knowledge of Afrikaans. 
 
ACCOMMODATION
Hours of work will be flexible in response to the gate’s operational requirements. 
Please note that staff housing might be provided at a nominal rental, when available 
 
 
DIRECTIONS TO APPLYING CANDIDATES: 
The following mandatory documents must be submitted. 
  • Fully completed EZEMVELO Application Form for Employment (available from http://www.kznwildlife.com/careers) (applications with incomplete forms will not be considered. 
b) Only shortlisted candidates will be required to submit certified application supporting documents, including qualifications certificates, Driver’s License, Identity Document (ID) etc. 
 
The appointment to the post is subject to a positive outcome obtained from all verifications in relation to the position advertised. 
 
Applicants are encouraged to apply for posts through the KZN online e-Recruitment system at www.kznonline.gov.za/kznjobs or submit their Ezemvelo application form directly to the following email address recruitments@kznwildlife.com.
 
Applicants may also visit any KZN Department’s and Public Entity’s Designated Online Application Centres (DOACs) where staff will assist you with applying for jobs on the KZN online e-Recruitment system or receiving your hardcopy application. 
 
You can find the list of Designated Online Application Centres (DOACS) at www.kznonline.gov.za/kznjobs.
 
Please note that applicants should only use one of the following methods when applying for a post: 
  • either through the online e-Recruitment system, 
  • emailing Ezemvelo application form directly to recruitments@kznwildlife.com
  • submit a hardcopy application to one of the Designated Online Application Centres (DOACS)
 
EZEMVELO DESIGNATED ONLINE APPLICATION CENTRES (DOACS) 
  • INGWE ROOM, EZEMVELO KZN Wildlife (Head Office); Queen Elizabeth Park; 1 Peter Brown Drive; Montrose, Pietermaritzburg 3201. 
 
For any queries relating to this job-application please contact Recruitment Office on 033 845 1761 during office hours. 
 
Closing Date: 22 July 2024 
 
Applications received after the closing date will not be considered. Applicants not contacted within 30 days of the advertisement closing date should consider their applications unsuccessful. 
 
Selection will be made in terms of the Organization’s Employment Equity Plan and Preference will be given to members of designated groups. Ezemvelo KZN Wildlife reserves the right not to make the appointment towards this post.
 
 
 
 
 


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INTERNAL AND EXTERNAL ADVERT
 
GATE RECEPTIONIST X 11 POST 
STATIONS: HLUHLUWE AND IMFOLO 
REGION: EAST 
FIXED TERM CONTRACT – TWO (2) YEARS 
TOTAL REMUNERATION PACKAGE: R 108,000.00 p/a 
The KwaZulu-Natal Nature Conservation Board, trading as Ezemvelo KZN Wildlife, is a PFMA Schedule 3C public entity established in terms of the KwaZulu-Natal Nature Conservation Management Act (Act No. 9 of 1997). 
 
THE ENTITY: 
The entity is responsible for the management of nature conservation within the Province of KwaZulu-Natal including protected areas as well as the development and promotion of ecotourism and facilities within the protected areas. Ezemvelo KZN Wildlife wishes to appoint a suitable candidate for the position of Gate Receptionist. 
 
PURPOSE OF THE JOB 
To execute gate reception duties effectively and efficiently in line with the Hospitality standards, as well as provide accurate information about facilities and activities including events of the Resort for the purpose of maximising guest satisfaction within the resort. 
 
QUALIFICATIONS
  • Grade 12 is mandatory 
  • National Certificate/ Skills Programme in Hospitality Reception / Equivalent is mandatory 
 
EXPERIENCE
  • 1-2 years’ experience in hospitality environment or in a customer service environment is mandatory 
 
KEY PERFOMANCE AREAS 
  • Taking care of organizational resources. 
  • Billing accuracy as per the tariff structure. 
  • Ensure that only authorised visitors are allowed to Ezemvelo reserves and facilities. 
  • Provide and maintain customer service by greet visitors in a courteous manner and attend to them. 
  • Perform all gate administrative and financial administration. 
  • Visitor identification and data capturing.
  • Accurately carry out transactions on point of sales. 
  • Ensure that voids are carried out per laid down standard operating procedures for voids. 
  • Direct visitors appropriately. 
  • Handle guest complaints and feedback. 
  • Check guests exit permits and ensuring errors are rectified. 
  • Collate and Complete daily, weekly, and monthly visitors’ stats. 
  • Check guests exit permits and ensuring errors are rectified. 
  • Conduct daily cash up and inform supervisor of any discrepancies. 
  • Liaise with the main office staff regarding resort daily operations. 
  • Report faulty systems to management timeously. 
  • Living and promoting Ezemvelo KZN Wildlife values. 
  • Manage incoming calls and radios appropriately. 
  • Ensure reception area is clean, neat, and tidy always. 
  • Ensure that the display of promotional items is always neat and tidy. 
  • Monitor stock levels of promotional items and advise supervisor when there are any discrepancies. 
 
KEY COMPETENCIES 
  • Knowledge of basic financials. 
  • Knowledge and understanding of customer service. 
  • Verbal and written communication skills. 
  • Interpersonal skills. 
  • Resource utilization. 
  • Guest relation skills. 
  • Administration skills. 
  • Cash handling skills. 
  • Must have basic knowledge of macro soft word and excel. 
  • Must have knowledge of reservation system (Fidelio, Computer Logging system, Room seeker, Rafos, Pluspoint, Apex system, E-res, etc.) 
  • Fluent in English and Knowledge isiZulu and Afrikaans 
 
ACCOMMODATION
Hours of work will be flexible in response to the gate’s operational requirements. 
Please note that staff housing might be provided at a nominal rental, when available 
 
 
DIRECTIONS TO APPLYING CANDIDATES: 
The following mandatory documents must be submitted. 
 
Fully completed EZEMVELO Application Form for Employment (available from http://www.kznwildlife.com/careers) (applications with incomplete forms will not be considered. 
 
b) Only shortlisted candidates will be required to submit certified application supporting documents, including qualifications certificates, Driver’s License, Identity Document (ID) etc. 
 
The appointment to the post is subject to a positive outcome obtained from all verifications in relation to the position advertised. 
 
Applicants are encouraged to apply for posts through the KZN online e-Recruitment system at www.kznonline.gov.za/kznjobs or submit their Ezemvelo application form directly to the following email address recruitments@kznwildlife.com.
 
Applicants may also visit any KZN Department’s and Public Entity’s Designated Online Application Centres (DOACs) where staff will assist you with applying for jobs on the KZN online e-Recruitment system or receiving your hardcopy application. 
 
You can find the list of Designated Online Application Centres (DOACS) at www.kznonline.gov.za/kznjobs.
 
Please note that applicants should only use one of the following methods when applying for a post: 
  • either through the online e-Recruitment system, 
  • emailing Ezemvelo application form directly to recruitments@kznwildlife.com 
  • submit a hardcopy application to one of the Designated Online Application Centres (DOACS) 
 
EZEMVELO DESIGNATED ONLINE APPLICATION CENTRES (DOACS) 
  • INGWE ROOM, EZEMVELO KZN Wildlife (Head Office); Queen Elizabeth Park; 1 Peter Brown Drive; Montrose, Pietermaritzburg 3201. 
 
For any queries relating to this job-application please contact Recruitment Office on 033 845 1761 during office hours. 
 
Closing Date: 22 July 2024 
 
Applications received after the closing date will not be considered. Applicants not contacted within 30 days of the advertisement closing date should consider their applications unsuccessful. 
 
Selection will be made in terms of the Organization’s Employment Equity Plan and Preference will be given to members of designated groups. Ezemvelo KZN Wildlife reserves the right not to make the appointment towards this post.








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INTERNAL AND EXTERNAL ADVERT
 
GATE SUPERVISOR X 2 POST 
STATIONS: HLUHLUWE IMFOLOZI 
REGION: EAST 
FIXED TERM CONTRACT – TWO (2) YEARS 
TOTAL REMUNERATION PACKAGE: R 180,000.00 p/a 
The KwaZulu-Natal Nature Conservation Board, trading as Ezemvelo KZN Wildlife, is a PFMA Schedule 3C public entity established in terms of the KwaZulu-Natal Nature Conservation Management Act (Act No. 9 of 1997). 
 
THE ENTITY: 
The entity is responsible for the management of nature conservation within the Province of KwaZulu-Natal including protected areas as well as the development and promotion of ecotourism and facilities within the protected areas. Ezemvelo KZN Wildlife wishes to appoint a suitable candidate for the position of Gate Supervisor. 
 
PURPOSE OF THE JOB 
To execute gate supervision duties effectively and efficiently in line with the Hospitality standards, in order to improve the profitability of the gate operations at Hluhluwe iMfolozi Park (HIP). 
 
QUALIFICATIONS
  • Grade 12 is mandatory 
  • Tourism/Hospitality related Certificate is mandatory 
  • Tourism/Hospitality related diploma desired 
  • Valid code EB Driver’s Licence mandatory 
 
EXPERIENCE
  • 1 - 2 years’ experience as a receptionist in a hospitality environment or in a customer care environment is mandatory 
  • 1 - 2 years’ experience in using any of the hospitality management systems (e.g. Apex, Plus Point and SAP etc) desired 
  • 6 Months experience Supervisory mandatory 
 
KEY PERFOMANCE AREAS 
  • Organizational resources looked after and maintained effectively. 
  • Ensure administration duties are carried out. 
  • Supervise the billing process as per the tariff structure. 
  • Monitor and ensure that staff greet visitors in a courteous manner and attend to them. 
  • Ensure that staff carries out the visitor identification and data capturing. 
  • Ensure that invoices and refunds are carried out, processed accurately and timeously. 
  • Ensure that voids are carried out per laid down standard operating procedures for voids.
  • Ensure that accommodation quires are resolved, and that guest are directed appropriately. 
  • Monitor and ensure collation and completion of daily, weekly, and monthly visitors’ stats. 
  • Ensure staff check guests exit permits and ensuring errors are rectified. 
  • Verify daily cash ups and float before handing over to the admin clerk and any discrepancies. 
  • Conduct staff meetings. 
  • Ensure that lost properties are dealt with appropriately. 
  • Ensure that front office is need and tidy. 
  • Ensure that all positions have job profiles and performance management is in place. 
  • Ensure staff are living and promoting Ezemvelo KZN Wildlife values. 
  • Ensure that HR data is collected send timeously. 
  • Manage incoming calls and radios appropriately. 
  • Ensure reception area, ablutions and garden is kept clean, neat and tidy at all times.
 
KEY COMPETENCIES 
  • Knowledge of Hospitality and customer care. 
  • Reservation and property management system. 
  • Supervisory knowledge. 
  • Basic knowledge of Health and Safety Legislation. 
  • Basic knowledge of conditions of employment. 
  • Basic knowledge of Financial and Supply Chain policies 
  • Verbal and written communication skills. 
  • Resource utilization 
  • Guest relation skills 
  • Must have basic knowledge of macro soft word and excel. 
  • Must have knowledge of reservation system (Fidelio, Computer Logging system, Room seeker, Rafos, Apex system, E-res, etc.) 
  • Knowledge of MS word, Excel, and PowerPoint. 
  • Fluent in English. Knowledge of Afrikaans would be an added advantage. 
 
ACCOMMODATION
Hours of work will be flexible in response to the gate’s operational requirements. 
Please note that staff housing might be provided at a nominal rental, when available
 
 
DIRECTIONS TO APPLYING CANDIDATES: 
The following mandatory documents must be submitted. 
  • Fully completed EZEMVELO Application Form for Employment (available from http://www.kznwildlife.com/careers) (applications with incomplete forms will not be considered. 
 
b) Only shortlisted candidates will be required to submit certified application supporting documents, including qualifications certificates, Driver’s License, Identity Document (ID) etc. 
 
The appointment to the post is subject to a positive outcome obtained from all verifications in relation to the position advertised. 
 
Applicants are encouraged to apply for posts through the KZN online e-Recruitment system atwww.kznonline.gov.za/kznjobs or submit their Ezemvelo application form directly to the following email address recruitments@kznwildlife.com.
 
Applicants may also visit any KZN Department’s and Public Entity’s Designated Online Application Centres (DOACs) where staff will assist you with applying for jobs on the KZN online e-Recruitment system or receiving your hardcopy application. 
 
You can find the list of Designated Online Application Centres (DOACS) at www.kznonline.gov.za/kznjobs.
 
Please note that applicants should only use one of the following methods when applying for a post: 
either through the online e-Recruitment system, 
emailing Ezemvelo application form directly to recruitments@kznwildlife.com 
submit a hardcopy application to one of the Designated Online Application Centres (DOACS) 
 
EZEMVELO DESIGNATED ONLINE APPLICATION CENTRES (DOACS) 
  • INGWE ROOM, EZEMVELO KZN Wildlife (Head Office); Queen Elizabeth Park; 1 Peter Brown Drive; Montrose, Pietermaritzburg 3201. 
 
For any queries relating to this job-application please contact Recruitment Office on 033 845 1761 during office hours. 
 
Closing Date: 22 July 2024 
 
Applications received after the closing date will not be considered. Applicants not contacted within 30 days of the advertisement closing date should consider their applications unsuccessful. 
 
Selection will be made in terms of the Organization’s Employment Equity Plan and Preference will be given to members of designated groups. Ezemvelo KZN Wildlife reserves the right not to make the appointment towards this post.