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EASTERN CAPE OFFICE OF THE PREMIER
 
APPLICATIONS : can apply using eRecruitment system which is available on www.ecprov.gov.za or https://ecprov.gov.za/ https://erecruitment.ecotp.gov.za/ or email their applications and quote the reference number of the post in the subject of the email to: recruitment@ecotp.gov.za
 
CLOSING DATE : 30 July 2021
 
 
NOTE : Instruction Note: Applications must be submitted on a New Z83 Form, obtainable from any Public Service department or go to www.dpsa.gov.za or http://www.ecprov.gov.za which must be signed (an unsigned Z83 form will disqualify an application) and should be accompanied by a recently updated, comprehensive CV as well as copies of all qualification(s), [Matric certificate must also be attached] ID-document and Driver’s license [where applicable].
Furthermore, such copies need not be certified when applying for a post.
Communication from the HR of the department regarding the requirements for certified documents will be limited to shortlisted candidates. Therefore, only shortlisted candidates for a post will be required to submit certified documents on or before the day of the interview following communication from HR. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of his/her Permanent Residence Permit to his/her application. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Failure to submit all the requested documents will result in the application not being considered. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. Selected candidates will be subjected to a personnel suitability check (criminal record check, citizenship verification, financial/asset record check, qualification/study verification and previous employment verification).
Successful candidates will also be subjected to security clearance processes.
Successful candidates will be appointed on a probation period of twelve (12) months. Misrepresentation in the application documents will result in automatic disqualification and disciplinary action in the event the candidate has already been appointed. The Department reserves the right not to make appointment(s) to the advertised post(s). Persons with disability and people from previously disadvantaged groups are encouraged to apply. Employment equity targets of the department will be adhered to. Applicants: Applications Received After Closing Date Will Not Be Considered. No Faxed Applications Will Be Accepted, No Hand Delivered Applications Will Be Allowed Due To Covid 19.
 
 
 
 
OTHER POSTS
 
 
DEPUTY DIRECTOR: ISIQALO YOUTH FUND REF NO: OTP 01/07/2021
(Fixed term contract of 12 months)
SALARY : R733 257 per annum (Level 11)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate and an NQF 7 (Degree or B-Tech) qualification certificate as recognize by SAQA in Economics, Entrepreneurship, Public Administration or Management or relevant qualification. Minimum of three (3) years’ experience Assistant Management level in Enterprise Development or similar environment. Strong liaison and report writing skills. Experience in enterprise development. Relevant experience in public management environment. Project management, programme management and business networking experience. Ability to manage strategic processes. Knowledge of Government programmes and projects on enterprise development, best principles and practices. Competencies: Strategic Management. People Management. Stakeholder Management. Conflict Management and Risk Management.
 
DUTIES : Manage, lead and directly ensure the implementation of the Isiqalo YF approved ToR throughout the Province. Ensure the effective implementation of the fund. Mobilise and ensure implementation of fund and adhere to timeframes. Prepare reports for committees. Facilitate disbursements to recommended Beneficiaries. Facilitate Enterprise development roadshows. Liaise with Stakeholders for financial and non-financial SMME support programmes. Develop proper plans and reports aligned to the fund. Perform any other duties related to youth empowerment programmes. Manage and provide support to the staff responsible for the administration of the fund. Facilitate the development any legislative framework for the governance and management of Isiqalo Youth Fund. Renders Administrative Support Services: Ensure the effective flow of information and documents to and from the office; Establish and maintain a document management and tracking system for the Office. Ensure the safekeeping of all documentation in the office regarding Isiqalo Fund in line with relevant legislation and policies. Scrutinize routine submissions/ reports and make notes and/or recommendations for the Director. Respond to enquiries received from internal and external stakeholders. Draft documents as required. File documents for the Director and the unit where required; collect and coordinate all the documents that relate to the Isiqalo Youth Fund budget. Assist the Director in determining funding requirements for purposes of MTEF submissions. Keep record of expenditure commitments, monitors expenditure and alerts manager of possible over- and under spending. Check and correlate BAS reports to ensure that expenditure is allocated correctly. Identify the need to move funds between items and consult with the Branch Co-ordinator.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
 
 
 
ASSISTANT DIRECTOR: OUTREACH AND REPORTING ISIQALO YOUTHFUND REF NO: OTP 02/07/2021
(Fixed term contract of 12 months)
SALARY : R376 596 per annum (Level 09)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate and an NQF 7 (Degree or B-Tech) qualification certificate as recognize by SAQA in Economics, Entrepreneurship, Public Administration or Management or relevant qualification. Minimum of three (3) years’ experience in Enterprise Development. Strong liaison and report writing skills. Experience in enterprise development; relevant experience in public management environment; project management, programme management and business networking experience. Ability to manage strategic processes. Knowledge of Government enterprise programmes and projects. Enterprise development. Best principles and practices.
 
DUTIES : Assist in the implementation and monitoring of Isiqalo YF. Ensure the effective implementation of the fund throughout the province in line with the approved business case. Mobilise and facilitate awareness campaigns for the fund. Liaise with stakeholders in the implementation of the approved terms of reference. Ensure seating of selection committees. Produce reports. Monitor Data captures and ensure quality of data complied. Perform any administrative duties in the office. Renders Administrative Support Services: Ensure the effective flow of information and documents to and from the office. Establish and maintain a document management and tracking system for the Office. Ensure the safekeeping of all documentation in the office in line with relevant legislation and policies. Scrutinize routine submissions/ reports and make notes and/or recommendations for the Deputy Director. Respond to enquiries received from internal and external stakeholders. Draft documents as required. File documents for the Deputy Director and the unit where required. Collect, analyse and collate information requested by the Deputy Director. Ensure that travel arrangements are well coordinated. Prioritise issues in the office. Manage the leave register and telephone accounts for the unit. Develop compliance management reports for the office. Handle the procurement of standard items like stationary etc for the activities of the Deputy Director and the unit. Obtain the necessary signatures on documents like procurement advices and monthly salary reports. Establish and maintain the units task management and tracking register. Ensures that all documents and submissions always timely reach the Programme Manager and Sub-Programme ManagersProvides Support To Manager Regarding Meetings: Scrutinise documents to determine actions/information/other documents required for meetings. Collect and compile all necessary documents for the manager to inform him/her on the contents. Record minutes/decisions and communicates to relevant role players, follow-up on progress made. Coordinate logistical arrangements for meetings when required. Establish and maintain meeting resolutions registers for the unit.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
 
 
 
ASSISTANT DIRECTOR: ADMINISTRATIVE AND SECRETARIAT SUPPORT (SOCIAL TRANSFORMATION CLUSTER & PROVINCIAL MANAGEMENT FORUM) REF NO: OTP 03/07/2021
SALARY : R376 596 per annum (Level 09)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate and NQF 7 (Degree or B-Tech) in Public Administration or relevant qualification. Minimum of 3 years’ appropriate administrative experience. Knowledge: The constitution of the republic of South Africa (Act 108 of 1996) and other relevant legislation. Public Service Act, 1994. Cabinet Handbook. Management of diversity. Policy analysis. Reporting procedures. Information systems. Administration procedures relating to specific working environment including norms and standards. Compilation of management reports. Skills: Interpersonal relations. Effective internal relations. Teamwork. Innovative thinking. Computer literacy. Writing skills. Mathematics. Organising. Ability to operate computers. Problem solving. Ability to interpret relevant directives. Formulating and editing.
 
DUTIES : Provide secretarial services to the provincial management meeting: Prepare draft Agenda for each meeting. Prepare and collate document packs for Provincial Management meetings. Ensure document packs are distributed timeously to all relevant parties. Attend and take minutes in the Provincial Management meetings. Prepare first draft of Minutes. Extract Action list of decisions taken at the meeting and distribute to all relevant parties. File Provincial Management packs. Provide secretarial services to the social transformation cluster: Send out meeting invitations to Members. Compile the meeting agenda. Receive memoranda and compile meeting document pack. Ensure timeous delivery of meeting packs to members. Take minutes in the meetings. Compile minutes of the meetings. Provide secretarial services to the social transformation cabinet committee: Send out meeting invitations to Members. Compile the meeting agenda. Receive memoranda and compile meeting document pack. Ensure timeous delivery of meeting packs to members. Provide support to the Deputy Director in the meetings. Draft Cabinet Committee Memo to EXCO. Provide administrative support to the unit: Assist and support whenever necessary in the preparation of documentation for Cabinet meetings. Assist and support with logistical arrangements of Cabinet Meetings. Manage area of responsibility: Report on Administrative and Secretariat Support (Social Transformation Cluster & Provincial Management Forum) Sub-Directorate’s information as required by internal and external stakeholders. Render support to co-ordinate the effective and efficient running and management of the administrative and Secretariat Support (Social Transformation Cluster & Provincial Management Forum) Sub-Directorate. Ensure the implementation and management of risk, finance and supply-chain management protocols and prescripts in area of responsibility: Ensure timely budgeting, monitoring, variance analysis and reporting. Ensure that Procurement Planning takes place, that specifications are developed timeously and that there is compliance with supply chain prescripts. Ensure the Unit’s assets are managed, maintained and kept safely. Weigh up financial implications of propositions and align expenditure to cash flow projections.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
 
 
 
 
ASSISTANT DIRECTOR: EMPLOYEE WELLNESS REF NO: OTP 04/07/2021
SALARY : R376 596 per annum (Level 09)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate and an NQF 7 (Degree or B-Tech) qualification certificate as recognize by SAQA in Human Resources Management\ Public Administration. Minimum 3-5 years’ experience in the Employee Wellness Environment. Knowledge: Sound understanding of legislative requirements governing Health and Safety at the workplace, IOD Process, Basic procurement process, PERSAL, Batho Pele principles. Public service employee regulatory framework. National & Provincial Employee Wellness Model. Skills: Planning & Organising, Computer literacy at intermediate level, Communication & information Management, Conflict Management and resolution, Project Management, Networking and Building Bonds and Applied Strategic Thinking.
 
DUTIES : Implement employee wellness programmes. Facilitate the health and productivity services (HPM) in the department. Implement HIV & AIDS and TB management. Implement Safety & Health programmes (SHEQ). Manage the allocated resources of the unit in line with legislative and departmental policy directives and comply with corporate governance and planning imperatives.
 
ENQUIRIES : can be directed to Mr. Nkosinathi Loli atTel No: (064) 890 6527
 
 
 
 
 
 
HR PRACTITIONER: CONDITIONS OF SERVICES & INFORMATION SYSTEMS REF NO: OTP 05/07/2021
SALARY : R257 508 per annum (Level 07)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate and an NQF 6 (National Diploma) qualification certificate as recognize by SAQA in Human Resources Management and/or Public Management and Persal Certificates in Introduction, Establishment Administration (proof of certificates must be attached) with 1-2 years relevant experience in government. Knowledge of PERSAL. Ability to work with numbers, ability to conceptualize client requirements and be able to effective communication with senior officials, ability to work under pressure.
 
DUTIES : Ensure the creation, maintenance and abolishment of the approved departmental structure on Persal. Ensure the provision of Persal reports to clients, compiling the monthly Persal Management Report, Staff Movements Report and other reports required by internal clients, auditors and other departments. Ensure that Persal information is always updated. Assist clients with Persal enquiries and requests regarding the Persal establishment and
Personnel information.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
 
 
 
PERSONAL ASSISTANT (TO DDG): RESEARCH, POLICY COORDINATION, MONITORING AND EVALUATION) REF NO: OTP 06/07/2021
SALARY : R257 508 per annum (Level 07)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate and an NQF level 6 qualification in Public Admin or Management/ Office Management/ Secretarial Diploma qualification recognized by the SAQA. Microsoft Office suite literacy at intermediate level. A Driver’s license will be an added advantage. Minimum of 1-3 years’ experience in a professional office environment. Experience in rendering a support service to senior management will be an added advantage. Knowledge And Skills: Legislative framework and relevant government procedures, Understanding of government operations. Management of Virtual Meetings. Computer Skills, Secretarial skills, Administrative skills, Communication: verbal and written, Interpersonal and Conflict resolution. Key Competencies: CommunicationProblem Analysis and Solving, Financial Management, Programmes and Project Management, Technical Skills, Reliability, Flexibility, Planning and Execution, Teamwork. Advert for Personal Assistant: DDGPCME.


DUTIES : Provides a Secretarial/Receptionist Support Service to the Deputy Director- General: Receive telephone calls in an environment where, in addition to the calls for the Deputy Director-General, discretion is required to decide to whom the call should be forwarded to. In the process the job incumbent should finalize some enquiries. Operate and ensure that office equipment, e.g., fax machines and photocopiers are in good working order. Record the engagements of the Deputy Director-General. Utilize discretion to decide whether to accept/decline or refer to other employees’ requests for meetings, based on the assessed importance and urgency of the matter. Coordinate with and sensitizes/advises the manager regarding engagements. Compile realistic schedules of appointments and ensure effective diary management. Renders Administrative Support Services: Ensure the effective flow of information and documents to and from the office of the Deputy Director-General. Establish and maintain a document management and tracking system for the Office. Ensure the safekeeping of all documentation in the office of the Deputy Director-General in line with relevant legislation and policies. Scrutinize routine submissions/reports and make notes and/or recommendations for the manager. Respond to enquiries received from internal and external stakeholders. Draft documents as required. File documents for the Deputy Director-General and the unit where required. Collect, analyze and collate information requested by the manager. Clarify instructions and notes on behalf of the Deputy Director-General. Ensure that travel arrangements are well coordinated. Prioritise issues in the office of the Deputy Director-General. Manage the leave register and telephone accounts for the unit. Develop compliance management reports for the office of the Deputy Director-General. Handle the procurement of standard items like stationary, refreshments etc for the activities of the Deputy Director-General and the unit. Obtain the necessary signatures on documents like procurement advices and monthly salary reports. Establish and maintain the Programme task management and tracking register. Ensures that all documents and submissions always timely reach the Programme Manager and Sub-Programme ManagersProvides Support To Manager Regarding Meetings: Scrutinise documents to determine actions/information/other documents required for meetings. Collect and compile all necessary documents for the manager to inform him/her on the contents. Record minutes/decisions and communicates to relevant role players, follow-up on progress made. Prepare briefing notes for the manager as required. Coordinate logistical arrangements for meetings when required. Establish and maintain meeting resolutions registers for the Programme. Supports The Deputy Director General with the Administration of the Ddg’s Office Budget: Collect and coordinate all the documents that relate to the Deputy Director-General’s Office budget. Assist the Branch Co-ordinator in determining funding requirements for purposes of MTEF submissions. Keep record of expenditure commitments, monitors expenditure and alerts manager of possible over- and under spending. Check and correlate BAS reports to ensure that expenditure is allocated correctly. Identify the need to move funds between items, consults with the Branch Coordinator and compiles draft memos for this purpose. Compare the MTEF allocation with the requested budget and informs the Deputy Director-General’s of changes.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
 
 
 
 
PERSONAL ASSISTANT (PERFORMANCE MONITORING & EVALUATION / TRANSFORMATIONAL PROGRAMMES) REF NO: OTP07/07/2021 (X2 POSTS)
SALARY : R257 508 per annum (Level 07)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate and an NQF level 6 qualification in Public Admin or Management/ Office Management/ Secretarial Diploma qualification recognized by the SAQA. Microsoft Office suite literacy at intermediate level. A Driver’s license will be an added advantage. Minimum of 1-3 years’ experience in a professional office environment. Experience in rendering a support service to senior management will be an added advantage. Knowledge And Skills: Legislative framework and relevant government procedures, Understanding of government operations. Management of Virtual Meetings. Computer Skills, Secretarial skills, Administrative skills, Communication: verbal and written, Interpersonal and Conflict resolution. Key Competencies: CommunicationProblem Analysis and Solving, Financial ManagementProgrammes and Project Management, Technical Skills, Reliability, Flexibility, Planning and Execution, Teamwork.
 
DUTIES : Duties: provides a secretarial/receptionist support service to the chief director. Receive telephone calls in an environment where, in addition to the calls for the Chief Director, discretion is required to decide to whom the call should be forwarded to. In the process the job incumbent should finalize some enquiries. Perform advanced typing work. Operate and ensure that office equipment, e.g., fax machines and photocopiers are in good working order. Record the engagements of the Chief Director. Utilize discretion to decide whether to accept/decline or refer to other employees’ requests for meetings, based on the assessed importance and urgency of the matter. Coordinate with and sensitizes/advises the manager regarding engagements. Compile realistic schedules of appointments and ensure effective diary management. Renders administrative support services: Ensure the effective flow of information and documents to and from the office of the Chief Director. Establish and maintain a document management and tracking system. Ensure the safekeeping of all documentation in the office of the Chief Director in line with relevant legislation and policies. Scrutinize routine submissions/ reports and make notes and/or recommendations for the manager. Respond to enquiries received from internal and external stakeholders. Draft documents as required. File documents for the manager and the unit where required. Collect, analyse and collate information requested by the manager. Clarify instructions and notes on behalf of the Chief Director. Ensure that travel arrangements are well coordinated. Prioritize issues in the office of the Chief Director. Manage the leave register and telephone accounts for the unit. Develop compliance management reports for the office of the Chief Director. Handle the procurement of standard items like stationary, refreshments etc. for the activities of the Chief Director and the unit. Obtain the necessary signatures on documents like procurement advices and monthly salary reports. Establish and maintain the Sub-programme task management and tracking register. Ensure that all documents and submissions always timely reach the Chief Director and Sub-Unit Managers. Provides support to manager regarding meetings Scrutinize documents to determine actions/information/other documents required for meetings. Collect and compile all necessary documents for the manager to inform him/her on the contents. Record minutes/decisions and communicates to relevant role players, follow-up on progress made. Prepare briefing notes for the manager as required. Coordinate logistical arrangements for meetings when required. Establish and maintain meeting resolutions registers for the Programme. Supports the chief director with the administration of the cd’s office budget Collect and coordinate all the documents that relate to the Chief Director’s Office budget. Keep record of expenditure commitments, monitors expenditure and alerts manager of possible over- and under spending. Check and correlate BAS reports to ensure that expenditure is allocated correctly. Identify the need to move funds between items. Compare the MTEF allocation with the requested budget and informs the Chief Director of changes. Studies the relevant public service and departmental prescripts/policies and other documents and ensure that the application thereof is understood properly remain up to date with regard to the prescripts/policies and procedures applicable to his/her work terrain to ensure efficient and effective support to the manager. Remain abreast with the procedures and processes that apply in the office of the manager.
 
ENQUIRIES : Mr. Nkosinathi Loli atTel No: (064) 890 6527
 
 
 
 
 
USER SUPPORT TECHNICIAN: DEPARTMENTAL ICT REF NO: OTP 08/07/2021
SALARY : R257 508.per annum (Level 07)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate and an NQF level 6 National Diploma as recognized by SAQA in IT or related qualification with a minimum of two (2) years’ experience should be in ICT End-User support. An understating of Service Desk environment is requirement. Knowledge: ITIL Service standards and procedures at basic level, End user Support Procedures, Operating Systems, MS Active directory, Backup Technologies and processes, Batho Pele Principles Skills. Training in CompTIA A+, N+ and MCSE Professional Certifications. Valid Driver’s License will be advantageous.
 
DUTIES : Coordinate the facilitation and maintenance of the otp departmental ICT: Ensure that all computers in the department are installed with the standard software. Ensure that all computers are joined on the organisational domain. Ensure all computer are connected to the printing equipment. Conduct basic technical support on printing equipment. Operate and maintain ICT boardroom A/V equipment. Provide security support by means of updated anti-virus software and network operational support for the department: Install Anti-virus software on user machines. Ensure firewalls are on at all times. Troubleshoot and repair network points in the department. Ensure that all users have access to the network. Provide and support internal access of electronic mail and other communications system: Create and configure mailboxes on user computers. Create fax2email services link for the department. Create shared drives for all units and support departmental units. Monitor helpdesk calls and complaints registration process: Receive call requests from service desk. Attend and resolve calls according to the service desk SLA. Update service desk with status of the call.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
 
 
 
INTERNAL AUDITOR REF NO: OTP 09/07/2021
SALARY : R257 508 per Annum (Level 07)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate, NQF Level 6 National Diploma /Undergraduate in Auditing/Internal Auditing/Accounting/Financial Information Systems/Information Systems/Computer Science as recognized by SAQA. At least 2 years’ experience in Internal Auditing; Knowledge of the Public Finance Management Act and National Treasury Regulation. Knowledge of the standards set by the institute of Internal Auditors (IIA). Knowledge of Teammate, Data Analytics systems such as ACL. A valid driver’s licence (Recommended). Skills And Competencies: Programme & project management; Interpersonal skills; Ability to work in a team; Presentation skills. Client orientation and customer focus; Research and analytical skills; Report writing skills; Accuracy and attention to detail; Planning and organizing; Computer literacy (MS word, PowerPoint, Outlook and Excel); Communication (written and verbal) skills.
 
DUTIES : Perform audits according to the hours allocated for each audit project. Meet deadlines within allocated hours. Report actual hours utilized against budgeted hours. Ensure that the audit file is properly prepared according to the standards set by the audit management. Arrange and attend engagement meetings with relevant role-players at the beginning of each audit project. Ensure that minutes of engagement meetings are compiled. Discuss system flow of processes with the audit client operational staff. Identify risks/threats from the system flow of processes, identify ideal controls and obtain existing controls from the audit client operational staff and capture all the information on process flow documentation and preliminary risk assessment working paper. Complete working papers for the record of work done, with all our testing results. Cross reference working papers to the audit evidence. Compile audit program. Review the reliability and integrity of financial and operational information. Obtain, document and file audit evidence to support your audit opinion and conclusions. Evaluate the adequacy and effectiveness of internal control. Determine compliance to Acts, Regulations and Policies. Compile the informal queries and give the audit client opportunity to respond to audit findings. Discuss the responses with the audit client management to determine root causes, give audit opinion and recommend corrective actions.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
 
 
 
 
PRINCIPAL PERSONNEL PRACTIONER: RECRUITMENT & SELECTION REF NO: 10/07/2021
SALARY : R257 508 per Annum (Level 07)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate and National Diploma (NQF Level 6) in Human Resource Management / Public Admin / Public Management or any related field coupled with a Minimum of two years’ experience in Human Resource environment. Certificate in Introduction to PERSAL is essential.
 
DUTIES : Assist in the Advertisement of Posts: Ensure that all approved ARP posts are advertised. Liaise with OD regarding Job Descriptions for posts to be advertised. Ensure that the recruitment requisition forms are approved. Liaise with line managers with job specification of the post to be advertised. Assist in the Selection Process: Prepare the plan for filling of advertise position. Compile and verify the Master-list. Arrange shortlisting and interview/s process with the selection committee. Advise selection committee members during the selection process. Conduct reference checks and Personnel Suitability Checks for interviewed candidates. Process memorandum of recommendations for approval. Issue appointment letters to successful candidates. Prepare regret & issue regret letters to unsuccessful candidates. Process the all the appointment on PERSAL. Ensure files of new appointments are complete. Facilitate the Implementation of Transfers, Relocations and Secondments: Process transfers from & to the department.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
 
 
 
 
CALL CENTRE AGENT REF NO: OTP 11/07/2021(X3 POSTS)
SALARY : R173 703 per annum (Level 05)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate/NQF 4 with no experience. Experience in call centre/customer care environment or having worked in a call centre/customer services environment will be an added advantage. Competent and understand Customer Relationship Management (CRM) systems. Post matric qualification in Public Relations Management / Marketing Management /Communication Management or any relevant qualification will be an added advantageMust be computer Literate. Must be fluent in languages spoken in the Eastern Cape with English as the main language of communication. Skills: ability to wok under pressure, good interpersonal skills and problem solving.
 
DUTIES : Responsible for receiving customer complaints and engage with the complainant including but not limited to. Interacting with customers over the phone, email, or online chat in a professional manner. Facilitate the resolution of service delivery queries. Support the coordination of referral of queries to the relevant institutions for resolution. Ensure relationship and follow up linkages with relevant institutions. Should always ensure a customer centric conduct and customer care service in relation to services rendered by the provincial government. Create liaison and follow up channels in the coordination of service delivery enquiries. Will report to the call centre team leader as the supervisor. Maintain an information register and long term repository on the queries and resolutions of customer complaints.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
 
 
 
 
CALL CENTRE AGENT REF NO: OTP 12/07/2021 (X2 POSTS)
SALARY : R173 703 per annum (Level 05)
CENTRE : Bhisho
 
REQUIREMENTS : National Senior Certificate/NQF 4 with no experience. Experience in call centre/customer care environment in a call centre/customer services environment will be an added advantage. Competent and understand Customer Relationship Management (CRM) systems. Post matric qualification in Public Relations Management / Marketing Management /Communication Management or any relevant qualification will be an added advantageMust be computer Literate. Must be fluent in languages spoken in the Eastern Cape with English as the main language of communication. Skills: ability to wok under pressure, good interpersonal skills and problem solving.
 
DUTIES : Responsible for receiving customer complaints and engage with the complainant including but not limited to. Interacting with customers over the phone, email, or online chat in a professional manner. Facilitate the resolution of service delivery queries. Support the coordination of referral of queries to the relevant institutions for resolution. Ensure relationship and follow up linkages with relevant institutions. Should always ensure a customer centric conduct and customer care service in relation to services rendered by the provincial government. Create liaison and follow up channels in the coordination of service delivery enquiries. Will report to the call centre team leader as the supervisor. Maintain an information register and long term repository on the queries and resolutions of customer complaints.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
NOTE : The post is earmarked for a person with disability
 
 
 
 
 
DATA CAPTURES: ISIQALO YOUTH FUND REF NO: OTP 13/07/2021 (X3 POSTS)
(Fixed term contract of 12 months)
SALARY : R145 281 per annum (Level 04)
CENTRE : Bhisho
 
REQUIREMENTS : ABET Level 4/NQF 1/National Senior Certificate/Grade 12 with no experience. Experience in data capturing post Matric Qualification in office administration, secretariat and data capturing will be an added advantage. Competencies: A good understanding of appropriate computerised systems and packages; a basic knowledge of spreadsheets and Databases. Proven computer literacy (MS Office). Skills: Interpersonal; Communication skills (Verbal & Written); Numeracy & Literacy.
 
DUTIES : verifying all necessary documents attached to the application form; collecting and receiving application forms from districts for evaluation; checking the accuracy of data submitted by applicants and providing guidance where necessary; liaise with applicants on any information pertaining the application; Controlling and capturing of beneficiary information; Review and validate all data from the records; Submit data of all applications received; Keep and maintain records and files; Ensure records and files are properly sorted and secured; Provide information to components when needed. Provide any other office duties; process and consolidate information/ complaints or any specific reports relation to data collected.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
 
 
 
 
DATA CAPTURER: ISIQALO YOUTH FUND REF NO: OTP 14/07/2021
(Fixed term contract of 12 months)
SALARY : R145 281 per annum (Level 04)
CENTRE : Bhisho
 
REQUIREMENTS : ABET Level 4/NQF 1/National Senior Certificate/Grade 12 with no experience. Experience in data capturing post Matric Qualification in office administration, secretariat and data capturing will be an added advantage. Competencies: A good understanding of appropriate computerised systems and packages; a basic knowledge of spreadsheets and Databases. Proven computer literacy (MS Office). Skills: Interpersonal; Communication skills (Verbal & Written); Numeracy & Literacy.
 
DUTIES : verifying all necessary documents attached to the application form; collecting and receiving application forms from districts for evaluation; checking the accuracy of data submitted by applicants and providing guidance where necessary; liaise with applicants on any information pertaining the application; Controlling and capturing of beneficiary information ; Review and validate all data from the records; Submit data of all applications received; Keep and maintain records and files; Ensure records and files are properly sorted and secured; Provide information to components when needed. Provide any other office duties; process and consolidate information/ complaints or any specific reports relation to data collected.
 
ENQUIRIES : Mr. Nkosinathi Loli at Tel No: (064) 890 6527
 
NOTE : The Post Is Earmarked For a Person with Disability