DEPARTMENT OF HOME AFFAIRS - HUMAN RESOURCE MANAGEMENT CIRCULAR MINUTE NO 35 OF 2020

SELECTION: 
 Shortlisted Candidates for posts on Salary Level 9 and above will be subjected to technical test(s) (which test Candidates’ demonstrated professional and technical competency against the job requirements and duties). 
 All Candidates on Salary Level 11 and above will furthermore undergo a competency assessment, (which tests the Candidates’ demonstrated proficiency in the professional dimensions attached to the level of the post). 
 Employment suitability checks (credit, criminal, citizenship, employment references and qualification verifications) 
 All Candidates applying for SMS posts (Salary Level 13 and above), will be required to complete the online “Pre-entry Certificate to Senior Management Services” course. The course is available at the National School of Government (NSG), under the name “Certificate for entry into the SMS”. Full details can be obtained via the following link: http://www.thensg.gov.za/training-course/sms-pre-entry-programme/.
 
Candidates wishing to be considered for appointment, are encouraged to enrol for this course immediately.

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• Knowledge of all Civic Services Regulations • Basic knowledge of the Immigration Act and Refugee Act • Knowledge of the Public Service Regulatory Framework • Extensive knowledge of the Public Finance Management Act (PFMA) and Treasury Regulations • Knowledge and understanding of departmental legislation and Human Resources legislation and prescripts • Understanding of departmental legislation and Human Resources legislation and prescripts • Knowledge of Occupation Health and Safety Act • Strategic capability and leadership • Client orientation and customer focus • People management and empowerment • Financial management, honesty and integrity • Program and project management • Presentation skills, problem solving and analysis • Business report writing • Policy analysis and interpretation • Computer literacy • Corruption measures and principles. A valid drivers’ license, willingness to travel extensively and working extended hours is essential. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Manage and oversee the provision of Civics and Immigration Services • Manage and oversee the provision of all Departmental products and services • Regulate the sojourn of foreigners in the Country • Manage the revenue collected from products and services • Facilitate of intergovernmental and stakeholder relations in the local municipality • Ensure the implementation of the Batho Pele Principles within the Local Office in all interactions with internal and external customers • Provide guidance and leadership to the Office in the achievement of operational goals • Collate, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates • Implement quality assurance and data quality strategies and actions • Ensure the effective and uniform implementation of Standard Operating Procedures • Ensure that all statistic, reports and replies are submitted timely and accurately • Develop and implementation of Policies, Procedures, Directives Acts and Regulations • Develop and review policies and code of practise for the directorate • Implement governance processes, framework and procedures • Ensure compliance with all law enforcement requirements, quality and risk management frameworks, standards and procedures • Monitor and ensure compliance with legislation, regulations and Departmental policies and procedures • Plan the production of annual reports in line with the law enforcement strategy • The provision of administrative support services in the Local Office • Implement and maintain an Operational plan complemented by action plans for service delivery in the offices • Support the development, provide inputs and advice on policy development and ensure the effective implementation thereof • Review and ensure effective workflow and capacity planning • Revisit, review and streamline all processes to ensure accuracy and efficiency in operations execution • Inform the District Manager Operations about work progress, problems and corrective measures applied • Ensure effective risk and compliance management • Develop and implement governance processes, framework and procedures within the Directorate associated with statutory financial responsibilities • Monitor and ensure compliance with Legislation, Regulations, Departmental policies and procedures within the directorate • Ensure compliance with all audit requirements within the Directorate • Represent the Directorate at management and other government forum • Monitor quality, risk, standards and practices against prescribed frameworks • Compile reports on the findings and recommendations to inform decision-making • Manage physical, human and financial resources • Ensure that budget spending is maximized in line with strategic objective • Monitor and report on the utilization of equipment • Ensure that the preparation of the budget are in line with strategic plan and department objectives • Ensure proper implementation of the budget by monitoring, projecting on expenditure • Coordinate memorandum of understanding, service level agreement and expenditure review • Ensure capacity and development of staff • Enhance and maintain employee motivation and cultivation a culture of performance management • Ensure that the Division is adequate staffed • Evaluate and monitor performance and appraisal of employees. 
 
ENQUIRIES : Free State: Ms V Molefi, Tel No: (051) 410 3912 KwaZulu-Natal: Ms N. Shezi, Tel No: (033) 845 5003/ 033 845 5004

 
 
ASSISTANT DIRECTOR: INVESTIGATIONS, REF NO: HRMC 35/20/2 
SALARY LEVEL : A basic salary of R376 596 to R443 601 per annum (Level 9). In addition, a range of competitive benefits are offered. 
CENTRE : Western Cape: Provincial Manager’s Office: Cape Town. 
 
REQUIREMENTS : • A 3 year tertiary qualification in Public Management /Administration /Law at NQF level 6 as recognized by SAQA • 2- 3 years’ experience in an Investigations environment • 1 – 2 years’ experience in a Supervisory position • Experience in Civic and Immigration Services, Acts and Regulations • Knowledge of the South African Constitution • Knowledge of the Public Service Regulatory Framework • Understanding of departmental legislation as well as Human Resources legislation and prescripts • Knowledge and experience of the Criminal Justice system • Knowledge of crime information and analysis products • Knowledge of the planning, implementation and evaluation/monitoring of enforcement operation • Knowledge of the Minimum Information Security Standards (MISS) • A valid drivers’ license, willingness to travel extensively and working extended hours is essential. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Conduct effective investigative operations relating to organised crime, corruption and syndicate cases in the Department • Scrutinize information received pertaining to corruptive activities of officials in the department • Ensure compliance in terms of crime and corruption investigations in the Department • Draft reports and provide recommendations pertaining to the findings of the investigations • Provide support to various mandated stakeholders on crime and corruption related projects • Monitor processes related to investigation of crime and corruption • Investigate fraud and corruption perpetrated by officials/ outside syndicates in all offices and border posts nationally • Investigate, verify and analyse crime and corruption in line with investigation methodologies and risk management policies • Open files or dockets of investigations • Develop and interpret statistical information on investigations and running cases bottlenecks, volumes and trends • Follow up with other directorates on complaints forwarded to ensure the closure of those complaints so that full feedback is provided to complainant/s within reasonable time • Update and maintain the intelligence management system in the Department • Testify in disciplinary and criminal proceedings as and when required • Render timeous and pro-active response to leads/reports on irregularities, unlawful conduct or security breaches and investigation thereof • Identify investigation focuses, through profiling of officials, offices, individuals and syndicates • Assist in the efficient and effective application and utilisation of resources within the Unit • Manage leave, performance management, talent management and other Human Resources administration requirements within the Unit • Build and maintain an effective team to ensure the processing/administering of all investigations functions • Review and ensure effective capacity planning • Ensure accurate financial management and reporting • Provide guidance, advice and support to investigators in all investigations • Ensure effective risk and compliance management • Ensure compliance to all relevant regulatory, internal and external compliance requirements • Report on all risk and financial indicators including e.g. financial losses, overpayment, etc. according to required format • Keep up to date with compliance and regulatory requirements and liaise with all relevant stakeholders to ensure accurate implementation • Interpret and implement all organisational circulars, policy and other communications that impact on the operation of the Business Unit. 
 
ENQUIRIES : Western Cape: Mr M Pienaar, Tel No: (021) 488 1409/18 
 
 
 
 
 
CIVIC SERVICES SUPERVISOR, (2 POSITIONS) 
SALARY LEVEL : A basic salary of R316 791 to R373 167 per annum (Level 8). In addition, a range of competitive benefits are offered. 
CENTRE : Gauteng: Medium Office: Benoni (1 Post) 
REF NO : HRMC 35/20/3a 
CENTRE : Limpopo: Large Office: Giyani (1Post) 
REF NO : HRMC 35/20/3b 
 
REQUIREMENTS : • A 3 year tertiary qualification in Public Administration at NQF level 6 or a related qualification at NQF level 6 as recognised by SAQA • 1 – 2 years’ experience in a Client Service position • Knowledge of the South African Constitution • Knowledge of the Public Service Act and its Regulations • Understanding of Human Resources legislations and prescripts as well as departmental legislations • Computer literacy • Analytic thinking, planning and organizing • Problem solving, interpersonal skills and financial administration • Good verbal and written communication skills • Pays attention to details • Clerical and administration, multi task and teamwork • Record and time management • A valid drivers’ license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Supervise the effective daily operation of the front office • Monitor delivery of service to internal service level standards and targets and client demands • Monitor service bottlenecks, trends and errors and take corrective action • Monitor delivery and assist staff where service levels are not being met • Ensure processes are executed according to Standard Operating Procedures • Produce quality reports regarding turnaround times, documents processed and error rates • Implement quality assurance measures to ensure quality of service delivery • Manage records/documentation according to DHA requirements • Deal with non-standard requests and issues from staff in the execution of their duties • Allocate work to staff members and monitor their progress against daily targets or goals • Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics • Identify challenges in operation (capacity, training, bottlenecks) and make suggestions to Superiors. Render services in mobile units where required • Oversee the performance of the staff members and identify and address minor performance problems (escalate major performance, incapacity or misconduct matters to management) • Facilitate and direct staff in dealing with leave and other Human Resources administration requirements within the Unit • Build and coach an effective team to ensure the processing/administering of all functions • Encourage Client focus, counter corruption and service delivery • Promote Batho Pele principles in order to improve service delivery within the office • Assist staff in the effective utilisation of technology and technology infrastructure within the front office • Provide on the job training and mentoring to all staff relating to the effective operation of their daily functions (Including new staff) • Act as change agent for all new processes, systems or practices • Ensure that all team members have the tools, templates and relevant equipment to deliver on service requirements • Ensure effective risk and compliance management • Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements • Report all risks according to required format to the Superior • Keep up to date with new policy requirements, regulatory requirements and circulars and liaise with team and management to ensure awareness, understanding and accurate implementation • Review the working environment and report all Occupational Health and Safety issues to management.
 
ENQUIRIES : Gauteng: Mr P Mlangeni/ Ms M Kau, Tel No: (011) 242 9000 
Limpopo: Mr LJ Kgole, Tel No: (015) 287 2802 
 
 
 
 
 
 
CHIEF ADMINISTRATION CLERK, REF NO: HRMC 35/20/4 
SALARY LEVEL : A basic salary of R257 508 to R303 339 per annum (Level 7). In addition, a range of competitive benefits are offered. 
CENTRE : Gauteng: Large Office: Johannesburg 
 
REQUIREMENTS : • A 3 year tertiary qualification in Public Management and Administration/ Social Sciences at NQF level 6 as recognised by SAQA • Computer literacy • Knowledge of the South African Constitution • Knowledge of the Public Service Act and its Regulations • Clerical and administration skills • Pay attention to detail • Analytical thinking • Verbal and written communication skills • Record and time management • Problem solving, team work and multi task • Financial administration, planning and organising • A valid drivers’ license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Supervise the effective daily operations of Civic Services of front offices • Monitor delivery of service to internal service level standards, targets and client demands • Monitor service bottlenecks, trends and errors and take corrective action • Monitor delivery and assist staff where service levels are not being met • Ensure processes are executed according to Standard Operating Procedures • Produce quality reports regarding turnaround times, documents processed and error rates • Implement quality assurance measures to ensure quality of service delivery • Manage records/documentation according to Departmental requirements • Deal with non-standard requests and issues from staff in the execution of their duties • Allocate work to staff members and monitor their progress against daily targets or goals • Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics • Identify challenges in operation (capacity, training, bottlenecks) and make suggestions to Superiors • Render services in mobile units where required • Liaise with various stakeholders (communities, community leaders) and ensure effective stakeholder management • Ensure that budget spending is maximized in line with strategic objective • Monitor and report on the utilization of equipment • Ensure that the preparation of the budget is in line with strategic plan and department objectives • Ensure proper implementation of the budget by monitoring, projecting on expenditure • Coordinate memorandum of understanding, service level agreement and expenditure review. 
 
ENQUIRIES : Gauteng: Mr P Mlangeni/ Ms M Kau, Tel No: (011) 242 9000 

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ADMINISTRATIVE OFFICER, REF NO: HRMC 35/20/5 
SALARY LEVEL : A basic salary of R257 508 to R303 339 per annum (Level 7). In addition, a range of competitive benefits are offered. 
CENTRE : Gauteng: Large Office: Pretoria 
 
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognised by SAQA • 2-3 years’ experience in office and administrative functions environment • Experience in filing and document management • Knowledge of the Public Service Regulatory Framework • Knowledge of various filing systems and the National Archives Act • Knowledge of Office and Business Administration • Computer literacy • Verbal and written communication skills • Financial administration • Attention to detail, customer focus and multi-tasking • Results and achievement focus • Team work and record management • Time management • A valid drivers’ license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Administer effective and efficient operations of the Unit • Oversee administrative work in support of the Unit functions and operations • Maintain and up-graded manual and electronic filing system of documents to ensure proper administration and easy access of such information whenever required • Oversee record of all incoming and outgoing documents in the Unit • Proof-check all logistical and financial documents • Proof-check purchase of stationeries as well as other office supplies for the Unit • Oversee all arrangements for functions, events, meetings, workshops and forums • Quality assure meeting packs before distribution • Draft submissions, reports and memorandums • Oversee the co-ordination of courier services and deliveries, timeously • Ensure efficient and effective supervision of resources within the functional Unit • Oversee the performance of the staff members, identify and address performance related issues • Facilitate and direct staff in dealing with leave and other Human Resources administration requirements within the Unit • Build and coach an effective team to ensure the processing/administering of all functions • Encourage a culture of customer focus, counter corruption and service delivery • Provide on the job training and mentoring to all staff relating to the effective operation of their functions (Including new staff). 
 
ENQUIRIES : Gauteng: Mr P Mlangeni/ Ms M Kau, Tel No: (011) 242 9000 
 
 
 
 
 
ADMINISTRATION CLERK (5 POSITONS) 
SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Gauteng: Large Office: Germiston (1 Post) 
REF NO : HRMC 36/20/6a 
CENTRE : KwaZulu-Natal: Medium Office: Kokstad (1 Post) 
REF NO : HRMC 36/20/6b 
CENTRE : KwaZulu-Natal: Large Office: Umgungundlovu (1 Post) 
REF NO : HRMC 35/20/6c 
CENTRE : North West: Large Office: Klerksdorp (1 Post) 
REF NO : HRMC 35/20/6d 
CENTRE : Western Cape: PSP: Ceres (1 Post) 
REF NO : HRMC 35/20/6e 
 
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognised by SAQA • A higher Certificate in Public Management or Business Administration • Knowledge of finger print verification • Basic understanding of fingerprint taking • Computer literacy • Knowledge of Civic Services Regulatory Framework • Knowledge of the Departmental Regulations and Prescripts • Interpersonal skills • Client orientation and customer focus • Verbal and written communication skills • Telephone etiquette • A valid drivers’ license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Greet and walk in customers, and ensure that they receive a professional, warm and friendly welcome • Provide customers with orientation and information on the services required • Check status of applicant (Fingerprints register on HANIS and marital status), and conduct online verification and issue a ticket • Provide advice and direction to relevant departments and ensure the highest customer service standards • Operate in front and behind the pay barrier and be the first point of contact for customers • Direct customers to relevant service departments in a timely manner and with the highest customer service standards • Ensure that the customer waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation • Ensure that the customer receives the highest service standards in accordance with the departmental values and vision statements • Monitor the live capture photo booth in the department • Capture digital photograph of the applicant • Capture digital signature of the applicant with the prescribed equipment • Search for an applicant using the information from BQMS • Add comment on the information received from the BQMS • Request over–ride exceptions on biometrics • Clear the search criteria in the search screen after use • Verify and validate client information on system, fingerprint, scan client supporting document on line • Examine processed finger prints and evaluate their validity for entry into the automated fingerprint identification system • Prepare prints through photographic enlargements, photographic reduction and computer scanning for digital computer entry • Improve the quality and integrity of digitized computer images through enhancement or the deletion of fingerprint details prior to the initiation of computer searches for verification • Perform online verification of fingerprints with lists of customer prints received from the system or with fingerprints taken on site by an official to attempt a positive identification • Authenticate Application • Verify applicant • Completing the application form and attach supporting documents • Capture signature and close ticket. Receive and monitor the delivery of smart cards • Records and check quantity and quality of goods received • Inspect, accept, or reject inbound smart cards • Communicate with Supplier for product returns/repair • Accurately inputs received material into computer system and forwards accurate documentation to accounts payable • Monitor the collections of applications from clients • Capture sealed identity numbers of applicant into the system • Change applicant status on system • Accept and scan all documents from applicants • Verify applications to detect damaged or missing documents • Insert smart card in card stand to retrieve card data and match fingerprint • Ensure that the client sign on the mouse pad • Issue Smart ID card to client • Support the implementation of security control processes and policies • Scan or capture reference/identity number • Print/issue service ticket and re-activate abandoned ticket • Select service request and add new workstations to counters • Allocate the counters to the different queues • Provide names for queues and allocate various queues to groups • Monitor the time of ticket abandonment, suspension and waiting time for agents summoning the tickets • Allocate timeslots and number of people for each priority queue • Combine Region, Sub-region and address for a new Branch • Application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registration, Rectification and Amendment of particulars and issuing of Travel and Citizenship documents • Receive the relevant application forms with supporting documents • Verify function 192 to determine whether not already registered • Register the application on the relevant register book • Issue receipt and send to fingerprint • Record on track and trace and open file • Present to panel for interview • Screen committee conducting interview • Send fingerprints to Head Office and await results • Receive results of fingerprint verification and submit application and file to Head Office • Upon approval, print and hand over certificate to client. 
 
ENQUIRIES : KwaZulu-Natal: Ms N. Shezi, Tel No: (033) 845 5003/ 033 845 5004 
Limpopo: Mr LJ Kgole, Tel No: (015) 287 2802 
North West: Ms MY Seleke, Tel No: (018) 397 9904/7/8/22 
Western Cape: Mr M Pienaar, Tel No: (021) 488 1409/18 
 
 
 
 
 
IMMIGRATION OFFICER: INSPECTORATE, REF NO: HRMC 35/20/7 
SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Gauteng: Medium Office: Kempton Park 
 
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognised by SAQA • 1 years’ experience • A relevant qualification at NQF level 6 will be an added advantage • Completion of the CADET or Internship Programme within the Department of Home Affairs will be an added advantage • Knowledge of the South African Constitution • Knowledge of the Public Service Regulatory Framework • Knowledge of the and Immigration Act, Refugees Act and Criminal Prosecution Act • Knowledge of International treaties • Knowledge and understanding of all Acts Administered by the Department • Liaison and interpersonal skills • Customer orientation • Written and verbal communication • Honesty and Integrity. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Implement the arrest and detention of illegal foreigners and ensure compliance with Immigration Act • Oversee the tracing, arrest and detention of illegal foreigners within the Republic • Monitor the process of the deportation of illegal foreigners out of the country • Provide guidance and support to Immigration Officers on Immigration matters • Enable prosecution of transgressors of the legislation • Ensure adherence to and effective implementation of policy and legislation regarding Immigration matters • Report to Head Office on the training requirements for immigration officers, trends and statistics on the detention and deportation of illegal foreigners and prohibited persons • Liaise with stakeholders at various levels to ensure proper service delivery • Ensure efficient and effective compliance with the relevant regulatory framework • Encourage and recognise customer focus, counter corruption and service delivery • Act as a role model for all new processes, systems or practices and assist staff with technology and equipment • Monitor team’s performance and take corrective action where required or escalate in accordance with DHA guidelines • Produce monthly reports and statistics regarding the volume of documents processed • Manage records/documentation according to DHA policies and requirements • Monitor quality and accuracy of output delivery by checking samples of outputs • Provide advice and assistance to staff members in the execution of their daily tasks • Allocate daily work to staff members and monitor their progress against daily targets or goals • Identify challenges and make suggestions to superiors regarding solutions. 
 
ENQUIRIES : Gauteng: Mr P Mlangeni/ Ms M Kau, Tel No: (011) 242 9000 
 
 
 
 
 
CLEANER, REF NO: HRMC 35/20/8 
SALARY LEVEL : A basic salary of R122 595 to R144 411 per annum (Level 3). In addition, a range of competitive benefits are offered. 
CENTRE : Gauteng: Medium Office: Krugersdorp 
 
REQUIREMENTS : • A basic education (ABET) is required • Minimum of 6 months experience in cleaning environment • Communication, literacy and Interpersonal skills • Knowledge of general hygiene practices and facility layout • Ability to use variety cleaning equipment and products. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• To render effective and efficient cleaning services to the departmental offices • Cleaning of the offices, stores and boardrooms • Dust the furniture, vacuum clean washing windows • Sweeping floors, empty dustbins and waste removal • Physical cleaning of toilets, basins, sweeping the floors and replace toilet rolls • General cleaning of the building i.e passage, kitchen and stairs • Sweeping, washing and polishing the floors • Proper cleaning of the kitchen and equipment • Collecting of kettles and urns, cleaning them and filing water jugs • Ensure that the boardroom is clean • Organize cups, kettles glasses jugs for water for meetings. 
 
ENQUIRIES : Gauteng: Mr P Mlangeni/ Ms M Kau, Tel No: (011) 242 9000 

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APPLICATION INSTRUCTIONS.
 
Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, copies of qualification together with an Application for Employment Form (Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date to:- 
 
Direct applications to the relevant Department of Home Affairs Office as follows 
 
Free State Province: 
Postal Address: Postal address: P.O Box 12262 Brandhof 9324 
Physical Address: 40 Victoria Road Willows Bloemfontein 9301 
 
Gauteng Province: 
Postal Address: Private Bag X108, Braamfontein, 2017, 
Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street, Braamfontein, 2017 
 
KwaZulu-Natal Province: 
Postal Address: PO BOX 09, Scottsville 3209 
Physical address: 181 Church Street, Pietermaritzburg 3200 
 
Limpopo Province: 
Postal Address: Private Bag X9517, Polokwane, 0700 
Physical Address: 89 Biccard Street, Polokwane, 0699 
 
North West Province: 
Postal Address: Private Bag X 119, Mmabatho, 2735, 
Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745 
 
Western Cape Province: 
Postal Address: Private Bag X 9103, Cape Town, 8000 
Physical Address: 4th Floor, Faircape Building, 56 Barrack Street,  Cape Town, 8001