DEPARTMENT OF HOME AFFAIRS - HUMAN RESOURCE MANAGEMENT CIRCULAR MINUTE NO 23 OF 2021

SELECTION: 
 Shortlisted Candidates for posts on Salary Level 9 and above will be subjected to technical test(s) (which test Candidates’ demonstrated professional and technical competency against the job requirements and duties). 
 All Candidates on Salary Level 11 and above will furthermore undergo a competency assessment, (which tests the Candidates’ demonstrated proficiency in the professional dimensions attached to the level of the post). 
 For lower level posts, preference may be given to locally based candidates on grounds of affordability. 
 Employment suitability checks (credit, criminal, citizenship, employment references and qualification verifications) 
 All Candidates applying for SMS posts (Salary Level 13 and above), will be required to complete the online “Pre-entry Certificate to Senior Management Services” course. The course is available at the National School of Government (NSG), under the name “Certificate for entry into the SMS”. Full details can be obtained via the following link: http://www.thensg.gov.za/training-course/sms-pre-entry-programme/. Candidates wishing to be considered for appointment, are encouraged to enrol for this course immediately. 

​

 
 
DEPUTY DIRECTOR: CONTRACTS AND SLA, REF NO: HRMC 23/21/01 
SALARY : All-inclusive salary package of R733 257 to R863 748 per annum (Level 11). 
CENTRE : Head Office, Pretoria, Branch: Information Services, Directorate: IS Service Delivery. 
 
REQUIREMENTS : • A 3 year tertiary qualification at NQF level 6 as recognised by SAQA • 3 years’ experience at Assistant Director/ Junior Management/ Specialist level • Extensive experience in drafting and managing contracts and SLAs is required • Extensive experience in strategic IT sourcing and vendor management • Experience in contracts and stakeholder management • Knowledge of managing IT Contracts, SLAs and OLAs • Knowledge of developing and implementing contract management policies, processes and procedures • Sound knowledge of the State Information Technology Agency Act 88 of 1998 • Knowledge of Public Finance Management Act, Regulations and Supply Chain Management Frameworks • Sound knowledge of the Protection of information Act 84 of 1982 and the Promotion of Access to information Act 2 of 2000 • Knowledge of the Public Service Regulatory Framework • Knowledge of Human Resource Regulatory Framework • People management and empowerment • Managerial expertise and conflict management • Understanding of the Departmental Legislations and Prescripts • Capability and leadership • Service delivery innovation • Sound financial management skills • Program and Project management skills • Writing and Presentation skills • Planning and organizing • Negotiation, networking and influencing skills • Computer literacy • Problem solving and analysis skills • Business report writing and decision making skills • A valid drivers’ license, willingness to travel and work extended hours occasionally. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Coordinate operational efficiency and service delivery improvement of IT Contracts and SLA in the Branch • Serve as the point of contact for clients on contractual matters and as contractual coordinator between the Information Services Branch staff, Legal Services Unit and service providers and customers ensuring timely review and approval/ reconciliation of variations of all contracts, SLAs and OLAs • Coordinate and monitor IS contracts formal, short and annual contracts and drafting, evaluation, negotiation and execution such as non- disclosure agreements, purchasing agreements, sub contracts, consulting agreements, licensing agreements and master service agreement etc. • Ensure proper storage and maintenance of contractual records and documentation such as receipt and control of all contract correspondence such as contractual changes, status reports and other documents for all projects • Coordinate and develop processes and procedures for IT contract management and administration in compliance with the departmental policy • Work with finance to ensure adherence to broader finance and risk requirements such as revenue recognition, discounting policies etc • Coordinate products to ensure the department services are offered with appropriate competitive terms and conditions • Coordinate and monitor customer satisfaction with the terms and conditions and contracting practices and recommend changes • Coordinate and monitor transaction compliance (milestones, deliverables, invoicing etc) • Ensure Service Level Agreement Compliance and contract is closed- out, extension or renewal • Monitor and evaluate contract risks, advisor to stakeholders about such risks and make recommendations for mitigating such risks • Coordinate with relevant Stakeholders to collect data so that the service levels are assessed for their effectiveness and adequacy and make recommendations for update if necessary • Coordinate the implementation of contract terms and conditions • Conduct vendor management for all IT contracts and products currently in use by the Department • Distribution agreements (agents and resellers) • Liaise with the risk management to coordinate contractual insurance requirements • Develop and monitor the IS service level requirements for large service contracts including maintenance services and outsourcing contracts • Develop and monitor general terms and conditions requirements for large service contracts including maintenance services and outsourcing contracts • Ensure the required and relevant terms and conditions are properly documented and incorporated in the service contract with the vendor • Review request for proposals including the relevant terms and conditions and service levels specifications where appropriate • Ensure the required and relevant service levels are properly documented and incorporated in the service contract with the vendor • Review and approve large servicing contracts to ensure the proper terms and conditions as well as service levels are adequately and properly documented and incorporated • Act on all standard and non-standard contracts, provide redlined recommendations and often negotiate directly with the customer’s purchasing staff until consensus has been reached • Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation • Collaborate with team members and internal and external Stakeholders • Ensure effective governance and compliance • Develop and implement governance processes, frameworks and procedures • Monitor and ensure compliance with Legislations, Regulations and Policies • Ensure compliance with all audit requirements within the Unit • Represent the Unit at management and other government forums • Monitor quality, risk, standards and practices against prescribed frameworks • Develops and implements written policies, standards, and guidelines related to IS operations • Ensures that department policies and procedures adhere to confer with Contract and SLA • Manage human, financial and physical resources in the Unit • Provide inputs into the compilation of the annual budget • Monitor the expenditure is in line with financial requirements and the Unit’s objectives • Identify employee training needs to effectively address the needs • Implement effective talent management processes within the Unit (attraction, retention, development) • Manage the implementation of compliant performance management system • Ensure that employees are equipped with the required skills and resources to perform optimally • Manage the financial resources of programmes, asset management and projects in accordance with Public Finance Management Act and Supply Chain Management Framework • Identify and monitor financial risks in relation to the projects in the Unit. 
 
ENQUIRIES : Ms N Nengovhela, Tel No: (012) 406 4090 
 
 
 
 
 
DEPUTY DIRECTOR: ADMINISTRATION SUPPORT, REF NO: 23/21/02 
SALARY : All-inclusive salary package of R733 257 to R863 748 per annum (Level 11). 
CENTRE : Head Office, Pretoria, Refugee Appeals Authority (RAASA). 
 
REQUIREMENTS : • A 3 year tertiary qualification in Public Management and Administration or Social Science at NQF level 6 as recognised by SAQA • 3 - 5 years’ experience in office management environment • Experience in administration support environment • Knowledge of the Public Service Regulatory Framework • Knowledge of the Departmental Legislations and Prescripts • Knowledge of Public Finance Management Act and Supply Chain Management • Knowledge of Human Resources Regulatory Framework as well as Occupation Health and Safety Act • Strategic capability and leadership • People management and empowerment • Service delivery innovation, conflict management and resolution • Accountability • Program and project management • Problem solving and analysis • Business report writing and presentation skills • Communication • Interpersonal skills • Computer literacy • Coordination skills • Planning and organizing • A valid drivers’ license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Provide Administrative support to the Refugee Appeals Authority • Provide feedback on documents, submissions and correspondence as directed • Quality assuring, assessing and summarizing content of incoming and outgoing submissions and correspondence • Handling higher-level correspondence and enquiries forwarded to the Office of the Chairperson: Refugee Appeals Authority or Members • Sourcing information on topics, enquiries and matters as directed • Assist in the Refugee Appeals Authority events/projects • Interact with Stakeholders involved with the Refugee Appeals Authority • Liaise and interact with Stakeholder with regards to Refugee Appeals Authority activities/obligations • Deal with enquiries from clients and other internal and external Stakeholders • Coordination of flow of work and documentation to and from Refugee Appeals Authority • Administratively support the effective and efficient resource management and administration in the Refugee Appeals Authority • Conduct the financial management of the Refugee Appeals Authority and coordinates the budget-where necessary and make recommendations regarding the utilization thereof • Oversee the procurement and provisioning processes and assets in the Refugee Appeals Authority • Ensure effective risk and compliance management • Provide supervision and guidance to subordinates • Perform any other duties required by the Refugee Appeals Authority • Oversee office security and exercise control over all classified documentations in the Refugee Appeals Authority • Provide and implement governance processes, framework and procedures within the directorate associated with statutory financial possibilities • Monitor and ensure compliance with legislation, regulations, DHA policies and procedures within the directorate • Ensure compliance with all audit requirements within the directorate • Represents the directorate at management and other government forum • Monitor quality, risk, standards and practices against prescribed frameworks • Compile reports on the findings and recommendations to inform decision-making • Manage physical, human and financial resources • Ensure that budget spending is spending maximized in line with strategic objective • Monitor and report on the utilization of equipment • Ensure that the preparation of the budget are in line with strategic plan and department objectives • Ensure proper implementation of the budget by monitoring, projecting on expenditure of the business unit • Ensure capacity and development of staff • Enhance and maintain employee motivation and cultivation a culture of performance management • Evaluate and monitor performance and appraisal of employee • Ensure effective governance and compliance within the Unit • Develop and implement governance processes, frameworks and procedures within the Unit • Monitor and ensure compliance with Legislations, Regulations, Departmental Policies and procedures within the Unit • Ensure compliance with all audit requirements within the Unit • Represent the Unit at management and other government forums • Monitor quality, risk, standards and practices against prescribed frameworks • Coordinate the development and implementation of Standard Operating Procedures, policies and guidelines. 
 
ENQUIRIES : Mr S Shaku, Tel No: (012) 323 1012 
 
 

 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Coordinate and develop IS audit and risk structures, frameworks and practices • Coordinate, develop and refine IS risk modelling approaches and methodologies • Develop quality and risk management frameworks for IS • Develop the implementation plans with identified IS risk and quality owners and risk sponsors and ensure approval • Establish the effective running of cross functional IS governance structures, systems and process • Liaise with other departments/researching and collating needs and improvements • Access and implement information system controls, security, and business/systems recovery programs or practices in accordance with risk and quality requirements • Coordinate and evaluate adequacy of internal IS controls • Facilitate the articulation and implementation of well-defined internal controls and measures to comply with audit requirements • Ensure development of disaster recovery plan in accordance with GITO Framework and maintain/update the plan annually • Coordinate quality and risk management frameworks, systems, processes and procedures • Coordinate, identify and characterise risks in the different technological areas (General technology risks) • Coordinate and conduct IT risk assessments and audits within the Branch • Ensure consistency and uniformity of IS risk management processes in the Branch • Coordinate and monitor the effective operation of IS risk management systems • Track risk management activities, including reporting, measuring and consolidation procedures • Prepare updates and reviews of the IS risk management program (risk register, process, status implementation) • Consolidate and analyse the exposure to risks overall (viruses, overload, etc) • Coordinate and validate systems, software and quality assurance process • Conduct bi-annual tests with regards to recovery procedures • Coordinate risk and quality operations of the Unit • Ensures appropriate technical standards and procedures are defined • Ensures best practices are adhered to in the adoption of new technologies • Create and build partnerships with various internal stakeholders in order to enforce compliance • Plan and prioritise the portfolio of initiatives and ensure that the initiatives are defined in terms of their expected value to the business • Ensure the consistent monitoring of benefit realisation and customer satisfaction from IS initiatives implemented • Ensure that industry trends and dynamics are monitored and new technologies are subsequently evaluated for investment • Proactively invest and ensure implementation of new technologies to drive business performance • Ensure consistent alignment of technology initiatives with business goals and standards and take corrective action where required • Interpret business strategies, issues and requirements • Develop change programmes and projects to address them • Ensure the implementation of effective risk and compliance management practices • Monitor and detect violations and exceptions to the mandated requirements • Liaise with internal audit teams to facilitate compliance with audit information requirements • Work with internal and external auditors on enterprise level deficiencies • Ensure that high-risk items are mitigated or properly controlled • Provide objective assessments of the company’s compliance to legislation governing the organization’s information technology systems and industry-specific regulations • Provide advice and guidance to IS users regarding the effective implementation of risk processes and procedures • Develop, document, maintain and measure compliance with respect to policies, procedures and standards • Keep up to date with any changes in the legislative framework and taking ownership and implement necessary steps/actions to ensure that the client is compliant • Conduct studies, analyses or specific projects relating to IS quality and risk management • Develop IS risk management training programs and internal memos • Establish and implement a quality control, norms and standards framework for human resource stakeholder interaction and service delivery • Comply with the departmental policies, procedures and Treasury Regulations to ensure that supply chain management and asset are effectively managed • Manage human, financial and physical resources in the Unit • Provide inputs into the compilation of the annual budget • Monitor the expenditure is in line with financial requirements and the unit’s objectives • Liaise with internal business unit to ensure that supply chain management and asset management are effectively managed • Provide information relative to the identification and development of objectives, goals, and strategy relative to individual functional areas. 
 
ENQUIRIES : Ms P Mosia, Tel No: (012) 406 4536 
 
 
 
 
 
ASSISTANT DIRECTOR: APPLICATION ADMINISTRATOR, REF NO: HRMC 23/21/04 
SALARY LEVEL : A basic salary of R376 596 to R443 601 per annum (Level 9). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Information Services, Directorate: Applications Maintenance and Support. 
 
REQUIREMENTS : • A 3 year tertiary qualification in Computer Science /Information Technology or related at NQF level 6 as recognized by SAQA • 2 years’ experience in Application Management environment • Solid experience in programming languages and system development and administration required • Experience of systems analysis, prioritizing changes, reporting services and testing procedures • Experience and relevant knowledge in different maintenance and database tools and techniques • Knowledge of the basic configuration of the various systems used by DHA (National Population Register, EDMS, BAS) • Knowledge of the State Information Technology Agency Act 88 of 1998 • Knowledge of the E-government policy framework consultation paper developed by GITO • Sound knowledge of Minimum Information Security Standards (MISS), The position paper on information security ISO 17799 • Knowledge of all Departmental Legislations and Prescripts • Knowledge of the Public Service Regulatory Framework • Understanding of Departmental Legislation as well as Human Resources Legislation and Prescripts • Proficiency in development environment, MS Office Suite, Visio, MS Project • Problem solving and analysis • Business continuity, time management and accountability • Project management and administration • Applications administration and maintenance • Ability to translate IT language into English • Conflict management and resolution • Business report writing, supervisory and presentation skills • Work Style: foresight, analysis and logic, systematic and orderly planning • Team work, assertiveness and attention to detail • Ability to meet deadlines • A valid drivers’ license, willingness to travel and perform on-call duties when required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Provide End User application support relating to specified applications • Deliver telephone and physical support to end-user community on application related problems, questions, use and assist with resolution of errors • Track IS solution defects and their resolutions and make recommendations to Management in terms of trends • Research, plan, install, configure, troubleshoot, maintain and upgrade applications • Connect users to applications and provide initial training on applications where required • Perform installation services and upgrades for clients in accordance with the appropriate work order • Conduct maintenance of user roles and implement authorisation configurations • Ensure availability of applications to SLAs • Resolve system problems and document resolutions for future reference • Take actions to ensure prevention of defects • Implement tools to monitor and track application performance • Maintain and implement applications in accordance with business requirements • Collaborate with management regarding application changes • Ensure configuration and delivery of reports as delegated by Manager based on request from management and business analysts • Take ownership of application configurations • Collect information to analyse and evaluate existing Programme change requests • Coordinate the customization and adaptation of existing programs to meet users' requirements • Ensure successful business transformation • Compile tactical plans aligned to business requirements to ensure effective strategy execution • Recommend and implement continuous performance improvement initiatives • Revisit, review and streamline all processes to ensure accuracy and efficiency in operations execution • Keep abreast with industry and specifically international Public Sector developments • Oversee successful system and process enhancements, updates and amendments in the Unit • Monitor and participate in the implementation of efficiency improvement projects • Ensure effective execution of batch jobs, interface and output services • Ensure the implementation of effective risk and compliance management practices • Comply to all relevant regulatory, internal and external compliance requirements • Report on all risk and financial indicators including e.g. financial losses, overpayment, etc. according to required format • Ensure compliance and adherence to regulatory requirements and liaise with all relevant stakeholders within and external to the organisation to ensure accurate implementation • Interpret and implement all organisational circulars, policy and other communications • Establish and implement a quality control, norms and standards framework • Manage physical and human resources • Develop an activity plan for the unit against the work plan • Assess performance of divisions against targets and objectives and recommend training and development interventions • Implement tools for efficient sharing of information and foster commitment of employees towards achieving similar objective • Monitor and report on the utilization of assets • Co-ordinate memorandum of understanding, service level agreements and expenditure review • Evaluate and monitor performance and appraisal of employees • Recommend methods for improving performance and to integrate methods into the management of the organization • Ensure employee decision making, by developing new ideas, and personal expression • Ensure fairness and equitability exists among staff, and that ethical standards are upheld on a continual basis • Coordinates the process to ensure all employees are contracted during a given performance period and that PDP information is complete and aligned. 
 
ENQUIRIES : Mr M Makgoka, Tel No: (012) 406 2718 
 
 
 
 
 
ASSISTANT DIRECTOR: POLICY RESEARCH, REF NO: HRMC 23/21/05 
SALARY LEVEL : A basic salary of R376 596 to R443 601 per annum (Level 9). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Institutional Planning and Support, Chief Directorate: Policy and Strategic Management, Sub-Directorate: Policy Coordination. 
 
REQUIREMENTS : • A 3 year tertiary qualification in Social Sciences or relevant qualification at NQF level 6 as recognised by SAQA • 3 years’ experience in Policy or Research environment at a supervisory level • Knowledge of all Departmental Legislation and Prescripts • Knowledge of Departmental policies, prescripts and procedures • Service delivery innovation • Client orientation and customer focus • Ability to motivate • Honesty and integrity • Project management • Communication and knowledge management • Decision making and ability to persuade • Problem solving and presentation skills • Influencing and networking • Strong analytical skills • Conflict management and financial reporting. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks:  
• Ensure the high quality of policy development, research and data analysis • Gather, analyse and disseminate information from a range of sources • Maintain up-to-date information and data systems on research themes • Liaise with and where required provide input on research activities of external stakeholders • Coordinate wide range of research projects and employing a range of different research methodologies • Conduct research by applying a variety of research techniques to gather relevant information, including document analysis, surveys, case studies online/or qualitative methods and may include both pilot and development work • Drafting research specifications • Commenting on draft research instruments, such as questionnaires, and editing draft reports • Ensure that research is conducted within a set time frame to meet policy requirements • Ensure quality control of research • Conduct research-based briefings and advice, which may involve writing action plans • Providing information and analysis on policy issues and their development • Providing information on what research is already available in a policy area • Provide verbal and written reports and briefings as required on policy issues for internal and external Stakeholders • Keep up to date with developments in policy and social issues, as well as qualitative and quantitative research methods • Draft presentations and disseminate results, both orally and in writing • Provision of Stakeholder management support • Ensure facilitation of knowledge building and knowledge sharing initiatives focusing on achievement of the following results • Synthesis of lessons learnt and best practices, and sound contributions to knowledge networks and communities of practice • Assists in the design and implementation of policy stakeholder engagement strategies and plans • Mainly supports the Deputy Director and help to organise the Unit’s meetings, workshops, learning networks and other events • Participates in technical meetings and workshops and prepares reports, minutes and other documentations • Monitors the political debate and policy development • Advises and support the department with regard to current and emerging policy issues • Provision of general administrative support • Develop processes for completing projects and is responsible for producing and maintaining up-to-date documentation of such processes i.e. procedure manuals • Maintains electronic and hardcopy data files and reports in compliance with departmental policy and MISS • Helps to respond to policy queries from internal and external stakeholders • Conducts analysis, prepares reports, inputs data and posts results on the website in consultation with the branch Communications • Proofreads and edits spreadsheets and reports generated by the Directorate • Provides general office support including the drafting of memos, and reports to internal and external stakeholders. 
 
ENQUIRIES : Ms K Makgabo, Tel No: (012) 406 2712 
 
 

​ 
 
RESEARCHER, REF NO: HRMC 23/21/06 
SALARY LEVEL : A basic salary of R376 596 to R443 601 per annum (Level 9). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Institutional Planning and Support, Chief Directorate: Policy and Strategic Management, Sub-Directorate: Research Management. 
 
REQUIREMENTS : • A 3 year tertiary qualification in Social Sciences /Natural Sciences or relevant qualification at NQF level 6 as recognised by SAQA • 3 years’ experience in research environment at a supervisory level • Knowledge of the Public Service Regulatory Framework • Knowledge of the Departmental Legislation and Prescripts • Knowledge of Research methodologies • Knowledge of the SA Research and Development Strategy • Statistical analysis and interpretation • Research methodologies, research report writing and research innovation • Honesty and integrity • Program and project management • Change management • Client orientation and customer focus • Client orientation and customer focus • Problem solving and analysis • Presentation and interpersonal skills. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Conduct and implement research processes and plans within the Department • Plan and conduct research projects in line with the Departmental Research Agenda • Perform statistical analysis, interpret research findings and develop research reports • Disseminate research findings to internal Stakeholders • Provide research support to Senior Researchers as and when required • Receive and prioritize requests for access to departmental research and information and refer to Senior Researchers • Interact or consult with internal stakeholders to gather pertinent information for research outcomes • Keep abreast with latest job-specific procedures and technology in order to apply appropriate methodologies by reviewing analytical data, research proposals, peer-reviewed publications, and grey literature • Provide support in Research & Development, analysis, implementation, testing and modification of existing and new databases and programmes • Gather information and data for development of presentations and research • Coordinate the formulation of policies concerning research and development in the department • Coordinate processes and procedures towards the formulation of research and development policies, strategies, plans, processes and circulars • Ensure compliance to regulations and policy guidelines in the department by all DHA employees • Ensure the dissemination of policies, procedures and guidelines in the department • Ensure implementation of Research & Development policies and procedures • Ensure effective and efficient provision of support on various research projects • Provide assistance in the development and maintenance of communication channels with all key stakeholders including Departments’ Business Units • Coordinate research projects, reviews and all relevant data and information in connection with Research & Development and Innovation Advancement in the Department • Ensure all available research evidence is forwarded to the relevant parties within Business Units • Respond to internal research requests to meet departmental priorities • Escalate external research requests to Senior Researchers to advise accordingly • Report on all completed research projects in the department as required • Ensure the implementation of effective risk and compliance management practices • Develop and implement the activity plan for the unit and ensure effective prioritisation and resource planning • Comply against asset management, supply chain and procurement regulations and policy requirements • Administer the financial resources of programmes and projects in line with PFMA • Identify and monitor financial risks in relation to the projects in the Unit • Ensure compliance to all relevant regulatory, internal and external compliance requirements • Keep up to date with compliance and regulatory requirements and liaise with all relevant stakeholders within and external to the organisation to ensure accurate implementation • Implement a quality control, norms and standards framework for human resource stakeholder interaction and service delivery • Interpret and implement all organisational circulars, policy and other communications that impact on the operation of the Business Unit. 
 
ENQUIRIES : Ms L Masilo, Tel No: (012) 406 4096 
 
 
 
 
 
RESEARCHER, REF NO: HRMC 23/21/07 
SALARY LEVEL : A basic salary of R376 596 to R443 601 per annum (Level 9). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Refugee Appeals Authority (RAASA). 
 
REQUIREMENTS : • A 3 year tertiary qualification in Social Sciences/Natural Sciences or relevant qualification at NQF level 6 as recognised by SAQA • 3 years’ experience in Supervisory level (Salary Level 8) in research environment • Experience in research is required • Knowledge of the Public Service Regulatory Framework • Knowledge of the Departmental Legislation and Prescripts • Knowledge of Research methodologies • Knowledge of the SA Research and Development Strategy • Statistical analysis and interpretation • Research methodologies and innovation • Research report writing • Honesty and integrity • Decision making and knowledge management • Problem solving and analysis • Report writing and presentation skills • Planning and Organizing • Interpersonal skills • A valid drivers’ license, willingness to travel and work extended hours occasionally. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Conduct and implement research processes and plans • Implement research process and research plans within the Refugee Appeals Authority • Plan and conduct research projects as prioritised by the Business Units • Perform statistical analysis, interpret research findings and develop research reports • Disseminate research findings to internal Business Units • Receive and prioritize requests for access to Refugee Appeals Authority research and information and refer to Chairperson • Interact or consult with internal stakeholders to gather pertinent information for research outcomes • Keep abreast with latest job-specific procedures and technology in order to apply appropriate methodologies by reviewing analytical data, research proposals, peer-reviewed publications, and grey literature • Provide support in Research & Development, analysis, implementation, testing and modification of existing and new databases and programmes • Gather information and data for development of presentations and research projects • Coordinate the formulation of policies concerning research and development in the Department • Coordinate processes and procedures towards the formulation of research and development policies, strategies, plans, processes and circulars • Ensure compliance to regulations and policy guidelines in the Department by all Departmental employees • Ensure the dissemination of policies, procedures and guidelines in the Department • Ensure implementation of Research & Development policies and procedures • Ensure effective and efficient provision of support on various research projects • Provide assistance in the development and maintenance of communication channels with all key stakeholders including Department Business Units • Coordinate research projects, reviews and all relevant data and information in connection with Research & Development and Innovation Advancement in the department • Ensure all available research evidence is forwarded to the relevant parties within Business Units • Respond to internal research requests to meet departmental priorities • Escalate external research requests to Senior Researchers to advise accordingly • Report on all completed research projects in the department as required • Participate in the formulation of policies concerning research and development in the Department • Contribute towards the formulation of research and development policies, strategies, plans, processes and Circulars • Ensure compliance to regulations and policy guidelines in the department by all employees and external clients • Ensure the dissemination and buy-in to policies, procedures and guidelines in the Department • Ensure implementation of Research & Development policies and procedures • Ensure the implementation of effective risk and compliance management practices • Develop and implement the activity plan for the unit and ensure effective prioritisation and resource planning • Comply against asset management, supply chain and procurement regulations and policy requirements • Ensure compliance to all relevant regulatory, internal and external compliance requirements • Keep up to date with compliance and regulatory requirements and liaise with all relevant stakeholders within and external to the organisation to ensure accurate implementation • Implement a quality control, norms and standards framework for human resource stakeholder interaction and service delivery • Interpret and implement all organisational circulars, policy and other communications that impact on the operation of the Business Unit. 
 
ENQUIRIES : Mr S Shaku, Tel No: (012) 323 1012 
 
 
 
 
 
SPECIALIST: ORGANISATIONAL DESIGN, REF NO: HRMC 23/21/08 
SALARY LEVEL : A basic salary of R376 596 to R443 601 per annum (Level 9). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Human Resources Management and Development, Directorate: Organisational Design. 
 
REQUIREMENTS : • A 3 year tertiary qualification in Management Services / Organization and Work-study/ Production Management at NQF level 6 as recognized by SAQA • 3 years’ experience as Senior OD Practitioner • Extensive experience in Organisational Development and Design environment • Knowledge of the Public Service Regulatory Framework • Understanding of ORG Plus • Knowledge of EVALUATE System • Knowledge of Business Process Management • Understanding of the Departmental Legislation and Prescripts • Understanding of Human Resources Regulatory Framework • Knowledge of Public Service Regulations and Guidelines, Circulars and Directives relevant to Organisational Development • A valid drivers’ license, willingness to travel and work extended hours occasionally. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Facilitate Organisational Design and Job Evaluation processes in the Department • Facilitate and implement work-study investigations in the department • Develop and implement Organisational Design and Job Evaluation principles and plans • Facilitate and implement the design, development, maintenance and review of the functional organisational structure • Facilitate and implement the alignment of Functional Organizational Structure in line with Organizational Design Framework as prescribed by DPSA • Participate in the development of Organisational Development interventions principles and support the implementation thereof • Ensure the Organisational Development supports continuous improvement of organisational design practices among team members • Provide expert advice to stakeholders and employees in the Department on Organisational Development matters to stakeholders and employees • Facilitate and implement office ergonomics in line with Public Works standards • Facilitate and implement of Organisational Development project and programs in the Unit • Facilitate and implement productivity assessment and analysis in the Department • Facilitate and implement rationalisation, restructuring and structural reviews in the Department • Participate in National Coordination Committee for the grading of jobs as and when required • Participate in the development, implementation and review of norms, standard and practices • Facilitate business process management and re-engineering processes and procedures • Develop and design re-engineering, Standard Operating Procedures and Process Maps strategies • Facilitate and implement the development and design of process gaps on current business processes • Facilitate and implement the design and review of As-Is and To-be Standard Operating Procedures and Process Maps for best practices • Facilitate the analysis of re- engineering process in consultation with identified Stakeholders • Facilitate conduct the rolling out of Process Maps in the Department • Build and maintain Partnership and Network with relevant Stakeholders • Build sound and sustainable relationships between the employer and the employees • Establish and maintain good relations within the Department, NGO’s and all Stakeholders • Liaise with various governmental, non-governmental institutions and other structures and organization • Represent the Unit in various meetings (Nationally and Provincially) • Participate and attend meetings with various structures as and when required • Ensure effective governance and compliance within the directorate • Facilitate and implement governance processes, frameworks and procedures within the Unit • Ensure compliance with legislation, regulations, Departmental policies and procedures within the Unit • Ensure compliance with all audit requirements within the Unit • Monitor quality, risk, standards and practices against prescribed frameworks in the functional Unit • Administer human and physical resources • Develop the work plan for the Unit to ensure the achievements of the targets and goals • Provide inputs into the compilation of the annual budget in line with the projects and programs • Administer asset in the Unit in line with Supply Chain Management and asset management processes • Agree on the training and development needs of the Unit • Implement employment equity plan within the Unit • Implement effective talent management processes in the Unit (attraction, retention, development) • Ensure rewards and promotion in line with Performance Management Development System (PMDS) • Administer grievances, discipline and terminations within the functional Unit. 
 
ENQUIRIES : Ms D Matlou, Tel No: (012) 406 4101

​

​
CASE WORKER, (2 POSITIONS), REF NO: HRMC 23/21/09 
SALARY LEVEL : A basic salary of R376 596 to R443 601 per annum (Level 9). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Refugee Appeals Authority (RAASA). 
 
REQUIREMENTS : • A 3 year tertiary qualification at NQF 6 as recognized by SAQA • 3 years’ experience at Supervisory level (Salary Level 8) • Experience in Law environment • Knowledge of the South African Constitution • Knowledge of the Public Service Regulatory Framework • Knowledge of the Departmental Legislation and Prescripts • Knowledge of the Refugees Act and Protection, Domestic and Refugee Legislation • Statistical analysis and interpretation • Research methodologies and innovation • Honesty and integrity • Client orientation and customer focus • Decision making and knowledge management • Problem solving and analysis • Presentation and interpersonal skills • Report writing skill • Program and project management • A valid drivers’ license, willingness to travel and work extended hours occasionally. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Provide administrative support with regard with refugee appeal applications • Prepare submission on opinions to the Refugee Appeal Authority • Amend all decisions referred back from Refugee Appeal Authority • Oversee the administration of document management processes and systems • Research and respond to requests or refer requests to other staff members • Obtain and analyses information of country where appellants originate • Receive with the analysis of applications from Refugee Appeals Board • Research and analysis on various issues pertaining to daily statistical analysis • Maintain a high level of accuracy in preparing and entering information • Ensure processes are executed according to Standard Operating Procedures • Produce quality reports regarding turnaround times, documents processed and error rates • Implement quality assurance measures to ensure quality of service delivery • Manage records/documentation according to Refugee Appeal Authority requirements • Deal with non-standard requests and issues from staff in the execution of their duties • Allocate work to staff members and monitor their progress against daily targets or goals • Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics • Identify challenges in operation (capacity, training, bottlenecks) and make suggestions to subordinates • Resolve queries related to the functions of the Reception • Handle telephone enquiries and complaints that require the use of judgments, sensitivity and the interrelation of policies, rules and procedures • Coordinate the formulation of policies concerning research and development in the department • Coordinate processes and procedures towards the formulation of research and development policies, strategies, plans, processes and circulars • Ensure compliance to regulations and policy guidelines in the department by all DHA employees • Ensure the dissemination of policies, procedures and guidelines in the department • Ensure implementation of Research & Development policies and procedures • Ensure effective and efficient provision of support on various research projects • Provide assistance in the development and maintenance of communication channels with all key Stakeholders including Departmental business Units • Coordinate research projects, reviews and all relevant data and information in connection with Research & Development and Innovation Advancement in the department • Ensure all available research evidence is forwarded to the relevant parties within business Units • Respond to internal research requests to meet departmental priorities • Escalate external research requests to Senior Researchers to advise accordingly • Report on all completed research projects in the department as required • Participate in the formulation of policies concerning research and development in the department • Contribute towards the formulation of research and development policies, strategies, plans, processes and circulars • Ensure compliance to regulations and policy guidelines in the department by all DHA employees and external clients • Ensure the dissemination and buy-in to policies, procedures and guidelines in the department • Ensure the implementation of effective risk and compliance management practices • Develop and implement the activity plan for the unit and ensure effective prioritisation and resource planning • Comply against asset management, supply chain and procurement regulations and policy requirements • Administer the financial resources of programmes and projects in line with PFMA • Identify and monitor financial risks in relation to the projects in the Unit • Ensure compliance to all relevant regulatory, internal and external compliance requirements • Keep up to date with compliance and regulatory requirements and liaise with all relevant stakeholders within and external to the organisation to ensure accurate implementation • Implement a quality control, norms and standards framework for human resource stakeholder interaction and service delivery • Ensure implementation of Research & Development policies and procedures • Interpret and implement all organisational circulars, policy and other communications that impact on the operation of the Business Unit. 
 
ENQUIRIES : Mr S Shaku, Tel No: (012) 323 1012 
 
 
 
 
 
ADMINISTRATION CLERK: REFUGEE APPEALS AUTHORITY, REF NO: 23/21/10 
SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Refugee Appeals Authority (RAASA) 
 
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognized by SAQA • Completion of the Cadet or Internship Programme within the Department of Home Affairs will be an added advantage • Administrative support experience • Computer literacy • Basic knowledge of the Public Service Regulations • Basic understanding of Departmental legislation as well as Human Resources legislation and prescripts • Knowledge of Refugee status determination • Analytic thinking • Planning and organizing • Problem solving • Verbal and HRMC 23 of 2021 Vacancies in the Department 12 written communication • Interpersonal • Attention to detail, Record and time management • Clerical and administration • Multi-task • Teamwork • Overtime may be required occasionally. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Provide clerical support service in the Unit • Provide administrative work in support of the Unit functions and operations • Provide administrative support services to clients • Provide hearing documents • Maintain filing system • Update and maintain and up-graded manual and electronic system of documents to ensure proper administration and easy access of such information whenever required • Photocopying and faxing documents • keep record of all incoming documents in the unit and file it as per standard operating procedures • Study the relevant procedural and departmental prescripts/policies and other documents • Remain up to date with regard to the applicable prescripts/policies and procedures that apply to his/her work terrain • Remain abreast with the procedures and processes applicable to the Unit. 
 
ENQUIRIES : Mr S Shaku, Tel No: (012) 323 1012 
 
APPLICATION INSTRUCTIONS.
Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, copies of qualifications, ID and drivers’ license where applicable, together with the new Application for Employment Form (New Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date to:- 
Head Office: 
Postal Address: Private Bag X114, Pretoria, 0001 
Physical Address: 230 Johannes Ramokhoase (Proes) street, Cnr Thabo Sehume 
(Andries) street, Pretoria, 0001