DEPARTMENT OF HOME AFFAIRS – HRMC 50 of 2022

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DIRECTIONS TO APPLICANTS 
 
CLOSING DATE: 22 JULY 2022 
 
APPLICATIONS:
Applications must be - 
 sent to the correct address specified at the bottom of each position, on or before the closing date; 
 submitted on the new Application for Employment Form (Z.83), obtainable at www.gov.za; 
 accompanied by a comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, including the details of at least two contactable employment references (as recent as possible); 
 shortlisted candidates will be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), as well as the relevant highest educational qualifications, on or before the day of the interview. Applicants who possess (a) foreign qualification(s), must also submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); and 
 limited to 2.5MB in size, if emailed. Should an automated acknowledgement of receipt not be received when an application is emailed, this could mean that the application did not reach the Department due to the size of the attachments. Should this occur, kindly resend the application in 2 / 3 parts, splitting the attachments accordingly. 
 
SELECTION: 
 Shortlisted Candidates will be subjected to an interview and technical assessment(s) (which assesses the Candidates’ demonstrated professional and technical competency against the job requirements and duties). 
 Candidates potentially considered suitable after the interview and technical test(s), will be subjected to employment suitability checks (credit, criminal, citizenship, employment references and qualification verifications). 
 
APPOINTMENT: Appointed persons will be required to serve a prescribed probation period.

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CIVIC SERVICES OFFICER, REF NO: HRMC 50/22/1 
SALARY LEVEL : A basic salary of R 261 372 to R307 890 per annum (Level 7). In addition, a range of competitive benefits are offered. 
CENTRE : Northern Cape: Francis Baard District, Barkley West 
 
REQUIREMENTS : • An undergraduate qualification in Public Management / Administration, Social Science or related field at NQF Level 6 recognized by SAQA\ • 1 years’ experience in an administrative role • Understanding of Departmental Legislation and Public Management Framework • Sound knowledge of the Batho Pele Principles • Computer literacy. Analytical thinking • Planning and organizing • Problem solving • Communication Skills (Verbal and written) • Financial administration • Sound interpersonal relations • Attention to detail • Teamwork • Record and time management. Driver’s license is required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Monitor and supervise the effective processing of enabling documents in the local office • Ensure the security integrity of the National Population Register in the local office • Ensure implementation of Civic Services Policies, Strategies and Plans • Ensure that civic service operations in the local office meet the needs of clients in line with the departmental service standards • Collate, interpret and supervise statistical information on service standards, throughout times, bottlenecks, volumes and error rates • Provide expert advice and guidance to local office on civic services operational issues and matters • Serve as a project leader within the local office for civic services to ensure effective project management implementation • Ensure effective and efficient management of queues in the office • Render services in Mobile Units where and when required • Supervise and enforce the implementation of Standard Operating Procedures (SOPs) within local office that adhere to the set requirements • Monitor service delivery and assist staff where service levels are not being met • Conduct quality assurance to ensure quality of service delivery • Manage records/documentation according to DHA document management prescripts • Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements • Report all risks according to required format • Keep abreast with departmental policy prescripts • Asses the working environment and report all Occupational Health and Safety issues to management • Supervise the performance of the staff members • Facilitate and direct staff in all Human Resources administration requirements within the local office • Ensure adherence to Batho Pele principles in order to improve service delivery within the office • Provide on the job training and mentoring to all staff relating to the effective operation of their daily functions. Act as change agent for all processes, systems or practices. Ensure that all team members have the tools of trade, templates and relevant equipment to deliver on service requirements. 
 
ENQUIRIES : Northern Cape: Ms S Botha, Tel No: (053) 807 6700 
 
 
 
 
 
 
MOBILE OFFICER, HRMC 50/22/2 
SALARY LEVEL : A basic salary of R 261 372 to R307 890 per annum (Level 7). In addition, a range of competitive benefits are offered. 
CENTRE : Northern Cape: Pixley Ka Seme, De Aar 
REF NO : HRMC 32/22/16d 
 
REQUIREMENTS : • A 3 year tertiary qualification in Public Administration / Management or related qualification at NQF Level 6 as recognised by SAQA • 1 year clerical / administration experience in operations environment • A valid driver’s licence (Code 10, C) and Public Driver Permit (PDP) • Knowledge of Public Service Regulations and Civic Services prescripts • Knowledge of National Treasury and Public Finance Management Act • Knowledge of Human Resource Regulatory Framework • Proven client focus and orientation • Communication and sound interpersonal skills • Time management • Problem solving skills • Planning and organizing • Leadership ability • Conflict management skills • Extensive travelling is required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Facilitate the provision of client services to service points • Administer and implement the provision of enabling documents to clients • Operate the specialised equipment in the back office as required • Drive the mobile unit to the required service point and ensure that the mobile unit is set up at the required location at the scheduled time • Coordinate and liaise with the schedule and Logistics Manager to ensure that the minor and major vehicle maintenance are carried out as scheduled to limit the impact on service delivery • Operate the assigned mobile unit in a safe and courteous manner • Maintain accurate and up-to-date scheduled trip sheets, to ensure that there is no interruption in services • Perform daily-trip and post-trip vehicle inspections and ensure that the mobile unit is in the best safety condition at all times • Report incidents and accidents timeously and compile vehicle condition reports and other records requested by management • Coordinate with any duties required by management in the quest for client service excellence • Adhere to the disciplinary code, code of conduct and all operational manuals provided by DHA • Resolve problems or complaints according to guidelines established by the management • Deal with non-standard requests and issues from staff in the execution of their duties • Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics • Perform overall supervisory functions of the Unit • Ensure effective management of queues • Ensure that clients embark and disembark (i.e. disabled clients) the mobile units where required • Supervise the management of queues on the daily operation of the office • Provide clients support the allocation of services to be provided on necessary relevant phases to follow • Provide highest level of prompt and friendly client service • Ensure the assigned vehicle is clean inside and outside • Maintain relationship with various stakeholders (Internal and external) • Liaise with stakeholders on matters related to Civic Services • Benchmark with various institutions for best practice • Participate in the implementation to improve Civic Services • Comply with relevant Civic Services frameworks • Ensure compliance to all relevant regulatory, internal and external compliance requirements • Keep up to date with compliance and regulatory requirements and liaise with all relevant stakeholders • Interpret and implement all organisational circulars, policies and standard operating procedures in the mobile unit • Monitor and maintain individual assets against asset management and Supply Chain Management framework • Administer human and physical resources within the unit • Develop and implement workplan for the unit as well as individual PDP in line with PMDS processes • Agree on the training and development needs of the unit • Implement effective talent management processes within the unit (attraction, retention, development) • Administer assets of the employees in line with assets and supply chain management policies and requirement 
 
ENQUIRIES : Northern Cape: Mr D Leberegane Tel No: (053) 807 6722 
 
 
 
 
 
 
CIVIC SERVICES CLERK – (10 POSITIONS) 
SALARY LEVEL : A basic salary of R 211 713 to R 249 378 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Eastern Cape: Nelson Mandela Bay, Cleary Park (1 Post) 
REF NO : HRMC 50/22/3a 
CENTRE : Gauteng: Ekurhuleni, Benoni (1 Post) 
REF NO : HRMC 50/22/3b 
CENTRE : Northern Cape: Pixley Ka Seme, De Aar (1 Post) 
REF NO : HRMC 50/22/3c 
CENTRE : Northern Cape: ZF Mcgawu, Upington (1 Post) 
REF NO : HRMC 50/22/3d 
CENTRE : North West: Ngaka Modiri Molema, Zeerust (1 Post) 
REF NO : HRMC 50/22/3e 
CENTRE : North West: Bojanala, Mankwe (1 Post) 
REF NO : HRMC 50/22/3f 
CENTRE : North West: Bojanala, Makapanstad (2 Posts) 
REF NO : HRMC 50/22/3g 
CENTRE : North West: Dr Ruth S Mompati, Ganyesa (1 Post) 
REF NO : HRMC 50/22/3h 
CENTRE : Western Cape: Eden District, George (1 Post) 
REF NO : HRMC 50/22/3i 
 
REQUIREMENTS : An undergraduate qualification in Public Management / Administration, Social Sciences or related field at NQF Level 6, and / or a National Certificate: Home Affairs Services, at NQF level 5, all as recognized by SAQA • Basic knowledge of civic service operations • Sound knowledge of the Batho Pele Principles • Computer literacy • Planning and organizing • Problem solving • Communication Skills (Verbal and written) • Financial administration • Sound interpersonal relations • Attention to detail • Teamwork • Client orientation and customer focus • Record and time management • Driver’s license will be an added advantage. 
 
DUTIES : The successful candidate will be responsible for the following specific tasks: • Provide a prompt and professional client service in accordance with Batho Pele Principals, as it relates to all civic service operations within a front office • Ensure that customer waiting areas are maintained in the highest standards as per appearance, accessibility and demarcation • Process applications for enabling documents in the local office in line with Standard Operating Procedures (SOP) • Ensure the security integrity of the National Population Register in the local office. Ensure implementation of civic services policies, strategies and plans • Collate statistical information on service standards • Provide expert advice and guidance to clients on civic services operational issues and matters •. Ensure effective and efficient management of queues in the office • Render services in Mobile Units where and when required • Conduct quality assurance to ensure quality of service delivery • Manage records/documentation according to DHA document management prescripts • Report risks according to required format • Keep abreast with departmental policies and prescripts • Asses the working environment and report all Occupational Health and Safety issues to management • Act as change agent for all processes, systems or practices • Encourage team work to ensure efficient service delivery. 
 
ENQUIRIES : Eastern Cape: Mr S Mapukata, Tel No: (043) 604 6418 
Gauteng: Mr P Mlangeni, Tel No: (011) 242 9039 
Northern Cape: Ms S Botha, Tel No: (053) 807 6700 
North West: Ms M Seleke, Tel No: (018) 397 9904 
Western Cape: Mr M Pienaar, Tel (021) 488 1409 
 
 
 
APPLICATIONS : Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, together with an Application for Employment Form (New Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date to:- 
 
Direct applications to the Department of Home Affairs Office as follows: - 
Eastern Cape: 
Postal Address: Private Bag 7413, King Williams Town, 5600 
Physical address: 11 Hargreaves Avenue, King William’s Town, 5600 
 
Gauteng:
Postal Address: Private Bag X108, Braamfontein, 2017, 
Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street, Braamfontein, 2017 
 
Northern Cape: 
Postal Address: Private Bag X 6073, Kimberley 8300 
Physical Address: Quantum Leap Building, 69 Du Toitspan Road, Kimberley, 8300 
 
North West: 
Postal Address: Private Bag X 119, Mmabatho, 2735, 
Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745 
 
Western Cape: 
Postal Address: Private Bag X 9103, Cape Town, 8000 
Physical Address: 4th Floor FairCape Building, 56 Barrack Street, Cape Town, 8000