DEPARTMENT OF HOME AFFAIRS - HRMC 32 of 2022

​
DIRECTIONS TO APPLICANTS 
 
CLOSING DATE: 3 JUNE 2022 
 
APPLICATIONS:
Applications must be - 
 sent to the correct address specified at the bottom of each position, on or before the closing date; 
 submitted on the new Application for Employment Form (Z.83), obtainable at www.gov.za; 
 accompanied by a comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, including the details of at least two contactable employment references (as recent as possible); 
 shortlisted candidates will be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), as well as the relevant highest educational qualifications, on or before the day of the interview. Applicants who possess (a) foreign qualification(s), must also submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); and 
 limited to 2.5MB in size, if emailed. Should an automated acknowledgement of receipt not be received when an application is emailed, this could mean that the application did not reach the Department due to the size of the attachments. Should this occur, kindly resend the application in 2 / 3 parts, splitting the attachments accordingly. 
 
SELECTION: 
 Shortlisted Candidates will be subjected to an interview and technical assessment(s) (which assesses the Candidates’ demonstrated professional and technical competency against the job requirements and duties). 
 Candidates potentially considered suitable after the interview and technical test(s), will be subjected to employment suitability checks (credit, criminal, citizenship, employment references and qualification verifications). 
 
APPOINTMENT: Appointed persons will be required to serve a prescribed probation period. 
 
 

 
 
 
CIVIC SERVICES SUPERVISOR – (15 POSITIONS) 
SALARY LEVEL : A basic salary of R 321 543 to R378 765 per annum (Level 8). In addition, a range of competitive benefits are offered. 
PROVINCE : EASTERN CAPE – (2 POSTS): 
CENTRE : Local Office: Humansdorp (1 Post) 
REF NO : HRMC 32/22/1a 
CENTRE : Local Office: Aliwal North (1 Post) 
REF NO : HRMC 32/22/1b 
PROVINCE : Free State - (1 Post): 
CENTRE : Local Office: Sasolburg (1 Post) 
REF NO : HRMC 32/22/2a 
 
PROVINCE : GAUTENG - (2 POSTS): 
CENTRE : Local Office Soweto (1 Post) 
REF NO : HRMC 32/22/3a 
CENTRE : Local Office: Ga-Rankuwa (1 Post) 
REF NO : HRMC 32/22/3b 
 
PROVINCE : KWAZULU-NATAL - (2 POSTS): 
CENTRE : Local Office Durban (1 Post) 
REF NO : HRMC 32/22/4a 
CENTRE : Local Office: Empangeni (1 Post) 
REF NO : HRMC 32/22/4b 
PROVINCE : Limpopo - (2 Posts): 
CENTRE : Local Office Polokwane (1 Post) 
REF NO : HRMC 32/22/5a 
CENTRE : Local Office: Thohoyandou (1 Post) 
REF NO : HRMC 32/22/5b 
 
PROVINCE : MPUMALANGA - (2 POSTS): 
CENTRE : Local Office Bethal (1 Post) 
REF NO : HRMC 32/22/6a 
CENTRE : Local Office: Volksrust (1 Post) 
REF NO : HRMC 32/22/6b 
 
PROVINCE : NORTHERN CAPE - (1 POST): 
CENTRE : Local Office Jan Kempdorp (1 Post) 
REF NO : HRMC 32/22/7a 
PROVINCE : North West - (1 Post): 
CENTRE : Local Office Wolmaranstad (1 Post) 
REF NO : HRMC 32/22/8a 
 
PROVINCE : WESTERN CAPE - (2 POSTS): 
CENTRE : Local Office Stellenbosch (1 Post) 
REF NO : HRMC 32/22/9a 
CENTRE : Local Office: Wynberg (1 Post) 
REF NO : HRMC 32/22/9b 
 
REQUIREMENTS : An undergraduate qualification in Public Management / Administration, Social Science or related field at NQF Level 6 recognized by SAQA. 2-years’ experience at Supervisory level is required. Understanding of Departmental Legislation and Public Management Framework. Sound knowledge of the Batho Pele Principles. Computer literacy. Analytical thinking. Planning and organizing. Problem solving. Communication Skills (Verbal and written). Financial administration. Sound interpersonal relations. Attention to detail. Teamwork. Record and time management. Driver’s license is required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: Monitor and supervise the effective processing of enabling documents in the local office. Ensure the security integrity of the National Population Register in the local office. Ensure implementation of Civic Services Policies, Strategies and Plans. Ensure that civic service operations in the local office meet the needs of clients in line with the departmental service standards. Collate, interpret and supervise statistical information on service standards, throughout times, bottlenecks, volumes and error rates. Provide expert advice and guidance to local office on civic services operational issues and matters. Serve as a project leader within the local office for civic services to ensure effective project management implementation. Ensure effective and efficient management of queues in the office. Render services in Mobile Units where and when required. Supervise and enforce the implementation of Standard Operating Procedures (SOPs) within local office that adhere to the set requirements. Monitor service delivery and assist staff where service levels are not being met. Conduct quality assurance to ensure quality of service delivery. Manage records/documentation according to DHA document management prescripts. Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements. Report all risks according to required format. Keep abreast with departmental policy prescripts. Asses the working environment and report all Occupational Health and Safety issues to management. Supervise the performance of the staff members. Facilitate and direct staff in all Human Resources administration requirements within the local office. Ensure adherence to Batho Pele principles in order to improve service delivery within the office. Provide on the job training and mentoring to all staff relating to the effective operation of their daily functions. Act as change agent for all processes, systems or practices. Ensure that all team members have the tools of trade, templates and relevant equipment to deliver on service requirements.


​

​


CIVIC SERVICES OFFICER – (36 POSITIONS) 
SALARY LEVEL : A basic salary of R 261 372 to R307 890 per annum (Level 7). In addition, a range of competitive benefits are offered. 
PROVINCE : EASTERN CAPE – (4 POSTS): 
CENTRE : Local Office: Port Alfred (1 Post) 
REF NO : HRMC 32/22/10a 
CENTRE : Local Office: Matatiele (1 Post) 
REF NO : HRMC 32/22/10b 
CENTRE : Local Office: Middledrift (1 Post) 
REF NO : HRMC 32/22/10c 
CENTRE : Local Office: Cradock (1 Post) 
REF NO : HRMC 32/22/10d 
 
PROVINCE : FREE STATE - (4 POSTS): 
CENTRE : Local Office: Sasolburg (1 Post) 
REF NO : HRMC 32/22/11a 
CENTRE : Local Office Parys (1 Post) 
REF NO : HRMC 32/22/11b 
CENTRE : Local Office: Welkom (1 Post) 
REF NO : HRMC 32/22/11c 
CENTRE : Local Office: Vrede (1 Post) 
REF NO : HRMC 32/22/11d 
 
PROVINCE : GAUTENG - (5 POSTS): 
CENTRE : Local Office Temba (1 Post) 
REF NO : HRMC 32/22/12a 
CENTRE : Local Office: Soshanguve (1 Post) 
REF NO : HRMC 32/22/12b 
CENTRE : Local Office Centurion (1 Post) 
REF NO : HRMC 32/22/13c 
CENTRE : Local Office: Carletonville (1 Post) 
REF NO : HRMC 32/22/13d 
CENTRE : Local Office Nigel (1 Post) 
REF NO : HRMC 32/22/13e 
 
PROVINCE : KWAZULU-NATAL - (5 POSTS): 
CENTRE : Local Office Kwa Dukuza (Stanger) (1 Post) 
REF NO : HRMC 32/22/14a 
CENTRE : Local Office: Mbazwana (1 Post) 
REF NO : HRMC 32/22/14b 
CENTRE : Local Office Kokstad (1 Post) 
REF NO : HRMC 32/22/14c 
CENTRE : Local Office: Mtubatuba (1 Post) 
REF NO : HRMC 32/22/14d 
CENTRE : Local Office Ladysmith (1 Post) 
REF NO : HRMC 32/22/14e 
 
PROVINCE : LIMPOPO - (4 POSTS): 
CENTRE : Local Office Seshego (1 Post) 
REF NO : HRMC 32/22/15a 
CENTRE : Local Office: Jane Furse (1 Post) 
REF NO : HRMC 32/22/15b 
CENTRE : Local Office Morebeng (1 Post) 
REF NO : HRMC 32/22/15c 
CENTRE : Local Office: Mokopane (1 Post) 
REF NO : HRMC 32/22/15d 
 
PROVINCE : MPUMALANGA - (4 POSTS): 
CENTRE : Local Office Delmas (1 Post) 
REF NO : HRMC 32/22/16a 
CENTRE : Local Office: Mkobola (1 Post) 
REF NO : HRMC 32/22/16b 
CENTRE : Local Office Middelburg (1 Post) 
REF NO : HRMC 32/22/16c 
CENTRE : Local Office: Barberton (1 Post) 
REF NO : HRMC 32/22/16d 
 
PROVINCE : NORTHERN CAPE - (2 POSTS): 
CENTRE : Local Office Pampierstad (1 Post) 
REF NO : HRMC 32/22/17a 
CENTRE : Local Office Jan Kempdorp (1 Post) 
REF NO : HRMC 32/22/17b 
 
PROVINCE : NORTH WEST - (4 POSTS): 
CENTRE : Local Office Atamaleng (1 Post) 
REF NO : HRMC 32/22/18a 
CENTRE : Local Office Mankwe (1 Post) 
REF NO : HRMC 32/22/18b 
CENTRE : Local Office Potchefstroom (1 Post) 
REF NO : HRMC 32/22/18c 
CENTRE : Local Office Ganyesa (1 Post) 
REF NO : HRMC 32/22/18d 
 
PROVINCE : WESTERN CAPE - (4 POSTS): 
CENTRE : Local Office Khayalitsha (1 Post) 
REF NO : HRMC 32/22/19a 
CENTRE : Local Office: Wynberg (1 Post) 
REF NO : HRMC 32/22/19b 
CENTRE : Local Office: Cape Town (2 Posts) 
REF NO : HRMC 32/22/19c 
 
REQUIREMENTS : An undergraduate qualification in Public Management / Administration, Social Science or related field at NQF Level 6 recognized by SAQA. 1 year’s experience in an administrative role. Understanding of Departmental Legislation and Public Management Framework. Sound knowledge of the Batho Pele Principles. Computer literacy. Analytical thinking. Planning and organizing. Problem solving. Communication Skills (Verbal and written). Financial administration. Sound interpersonal relations. Attention to detail. Teamwork. Record and time management. Driver’s license is required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: Monitor and supervise the effective processing of enabling documents in the local office. Ensure the security integrity of the National Population Register in the local office. Ensure implementation of Civic Services Policies, Strategies and Plans. Ensure that civic service operations in the local office meet the needs of clients in line with the departmental service standards. Collate, interpret and supervise statistical information on service standards, throughout times, bottlenecks, volumes and error rates. Provide expert advice and guidance to local office on civic services operational issues and matters. Serve as a project leader within the local office for civic services to ensure effective project management implementation. Ensure effective and efficient management of queues in the office. Render services in Mobile Units where and when required. Supervise and enforce the implementation of Standard Operating Procedures (SOPs) within local office that adhere to the set requirements. Monitor service delivery and assist staff where service levels are not being met. Conduct quality assurance to ensure quality of service delivery. Manage records/documentation according to DHA document management prescripts. Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements. Report all risks according to required format. Keep abreast with departmental policy prescripts. Asses the working environment and report all Occupational Health and Safety issues to management. Supervise the performance of the staff members. Facilitate and direct staff in all Human Resources administration requirements within the local office. Ensure adherence to Batho Pele principles in order to improve service delivery within the office. Provide on the job training and mentoring to all staff relating to the effective operation of their daily functions. Act as change agent for all processes, systems or practices. Ensure that all team members have the tools of trade, templates and relevant equipment to deliver on service requirements. 
 
ENQUIRIES : Eastern Cape: Mr S Mapukata, Tel No: (043) 604 6418 
Free State: Ms B Sekonyana, Tel No: (051) 410 3902 
Gauteng: Mr P Mlangeni, Tel No: (011) 242 9039 
KwaZulu-Natal: Ms N Tshezi, Tel No: (033) 845 5003 
Limpopo: Mr J Kgole, Tel No: (015) 287 2802 
Mpumalanga: Ms N Dlangisa, Tel No: (013) 752 2504 
Northern Cape: Ms S Botha, Tel No: (053) 807 6700 
North West: Ms M Seleke, Tel No: (018) 397 9904 
Western Cape: Mr M Pienaar, Tel (021) 488 1409


​

​
APPLICATIONS : Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, together with an Application for Employment Form (New Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date to:- 
 
Direct applications to the Department of Home Affairs Office as follows: - 
Eastern Cape: 
Postal Address: Private Bag 7413, King Williams Town, 5600 
Physical address: 11 Hargreaves Avenue, King William’s Town, 5600 
Free State: 
Postal Address: Postal address: P.O Box 12262 Brandhof 9324 
Physical Address: 40 Victoria Street Willows Bloemfontein 9301 
Gauteng:
Postal Address: Private Bag X108, Braamfontein, 2017, 
Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street, 
Braamfontein, 2017 
 
KwaZulu-Natal:
Postal Address: Private Bag X 09, Pietermaritzburg 3209 
Physical address: 181 Church Street, Pietermaritzburg 3209 
 
Limpopo: 
Postal Address: Private Bag X 9517, Polokwane, 0700 
Physical Address: 89 Biccard Street, Polokwane, 0699 
 
Mpumalanga: 
Postal Address: Private Bag X11264, Nelspruit, 1200, 
Physical Address: 29 Bester Street, Nelspruit, 1200 
 
Northern Cape: 
Postal Address: Private Bag X 6073, Kimberley 8300 
Physical Address: Quantum Leap Building, 69 Du Toitspan Road, Kimberley, 8300 
 
North West: 
Postal Address: Private Bag X 119, Mmabatho, 2735, 
Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745 
 
Western Cape: 
Postal Address: Private Bag X 9103, Cape Town, 8000 
Physical Address: 4th Floor FairCape Building, 56 Barrack Street, Cape Town, 8000