DEPARTMENT OF HOME AFFAIRS

 All Candidates on Salary Level 11 and above will furthermore undergo a competency assessment, (which tests the Candidates’ demonstrated proficiency in the professional dimensions attached to the level of the post). 
 For lower level posts, preference may be given to locally based candidates on grounds of affordability. 
 Employment suitability checks (credit, criminal, citizenship, employment references and qualification verifications) 
 All Candidates applying for SMS posts (Salary Level 13 and above), will be required to complete the online “Pre-entry Certificate to Senior Management Services” course. The course is available at the National School of Government (NSG), under the name “Certificate for entry into the SMS”. Full details can be obtained via the following link: http://www.thensg.gov.za/training-course/sms-pre-entry-programme/.  Candidates wishing to be considered for appointment, are encouraged to enrol for this course immediately.

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SERVICE DESK AGENT, REF NO: HRMC 43/21/01 
SALARY LEVEL : A basic salary of R316 791 to R373 167 per annum (Level 8). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Information Services, Directorate: Service Support Management. 
 
REQUIREMENTS : • A 3 year tertiary qualification in Information Technology or related as recognised by SAQA • 2 years’ experience in an Information Technology support environment • A+ Certificate is compulsory • MCP/ MCSE or any Microsoft role based Certificate like Managing Modern Desktops / and / or Networking Certificate • ITIL / Cobit Foundation Certificate • Knowledge of the Windows Operating Systems for workstations, hardware and software systems and peripherals • Sound knowledge and application of the GITO Guidelines and prescripts • Knowledge of the State Information Technology Agency Act 88 of 1998, Public Service Regulatory Framework, Departmental legislation and prescripts • Knowledge of Microsoft Active Directory/ Novell e- Directory • Ability to translate IT language into English • Good interpersonal, communication and report writing skills • Troubleshooting skills critical • Telephone etiquette • Team oriented, planning and organizing • Customer focus and problem solving • Analytical skills • A valid drivers’ license, willingness to travel, on-call duties and work extended hours when required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Implement Desktop Support Services in the Department • Handle all logged calls accurately and timeously in line with the Service Level Agreement • Conduct trouble shooting on all queries allocated on the Service Desk tool Resolve the root causes of incidents and deploy effective workarounds • Timely identify, diagnose and resolve problems on desktop support • Resolve problem underlying problems associated with the corresponding of incidents that have occurred • Identify suitable workarounds to provide employees with service improvement while working on resolving the incident • Analyse the urgency and resources required to effect temporary/ permanent solutions to the problems • Prepare, install and configure devices, repair and upgrades of software and hardware • Maintain information security and related standards draft technical reports regarding workstation supported / end user supported device assessments • Contribute and maintain knowledge base support as it relates to workstations and endpoint devices • Maintain working relationship with Stakeholders (internal and external) • Undertake service delivery improvement of related projects and programmes within Service Support Management • Report on escalated incidents and special investigations to the Supervisor • Ensure support to clients throughout the Department as per the agreed time frames • Identify potential computer threats (e.g. IT Security Incident) and liaise with Supervisor for resolution of threats • Maintain relationships with customers and service providers including SITA • Engage with vendors on workstation and peripheral warranty repairs • Ensure successful business transformation • Implement continuous technical improvement initiatives on logged calls • Keep abreast with industry developments • Ensure successful system and process enhancements, updates and amendments • Administer individual resources (physical) • Ensure the development of individual performance agreement in line with annual targets • Submit proposals and plans in advance for projects of the Unit • Liaise and support external contractors and suppliers as and when required • Ensure that employees are equipped with the required skills and resources to perform optimally • Administer individual assets in line with PFMA and Supply Chain Management Framework. 
 
ENQUIRIES : Ms L George, Tel No: (012) 406 2913 
 
 
 
 
 
SENIOR ADMIN OFFICER, REF NO: HRMC 43/21/02 
SALARY LEVEL : A basic salary of R316 791 to R373 167 per annum (Level 8). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Information Services, Chief Directorate: Information Service Governance. 
 
REQUIREMENTS : • A 3 year tertiary qualification in related field at NQF Level 6 as recognised by SAQA • 2 year experience as Administrative Officer/ Chief Administration Clerk is required • Experience in administration of office budget is required • Extensive knowledge of various filing systems • Knowledge of development of business plans and reporting requirements, experience in Risk Management and IT governance will be an added advantage • Knowledge of the Public Service Regulatory Framework • Knowledge of National Treasury Regulations, Public Finance Management Act (PFMA) and Supply Chain Management process and procedures • Knowledge and Understanding of departmental Legislations and Prescripts • Knowledge of Human Resource Regulatory Framework • Computer literacy, analytical thinking, planning and organizing • Financial administration • Clerical and administration • Verbal and written communication skills • Interpersonal, customer focus and multi-tasking • Results and achievement focus • Teamwork and time management • A valid drivers’ license, willingness to travel, and work extended hours when required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Provide administrative support in the Unit • Perform general administrative activities in support of the Unit (travel, venues and accommodation arrangement) • Ensure the administration of office correspondence, documents and reports (Compile letters, memorandums, submissions, reports and minutes for the Unit) • Ensure the maintenance of filling system for the Unit • Compile financial and administration reports and documents • Ensure compilation of budget and cash flow projections • Convene and attend meetings and act as secretary during meetings • Assist with strategic planning for the Chief directorate. • Ensure accurate completion of subsistence claims • Keep track of all incoming work and ensure that all deadlines are met • Liaise with all Stakeholders relevant to the Unit • Ensure the flow of information and documents in the Unit • Ensure that forms and documents related to claims, payments, invoices and consultant fees relevant to the Unit are processed • Provide office administration services in the functional Unit • Booking and confirming appointments, message taking, photocopying • Administer and petty cash management, mailing • Type correspondence as and when required • Coordinating of records system ensuring confidentiality of documents • Develop, store and monitor data into relevant data bases and information management systems • Provide secretarial support, photocopying and basic administrative duties • Maintain and monitor stationary, office supplies and consumables • Oversee office equipment and organise maintenance and repairs as required • Prepare and take minutes for meetings, preparation of reports as required • Maintain and improve administrative systems and processes • Ensure innovation and service delivery within the Unit • Coordinate and implement technical expertise within the unit and keep abreast of technical developments • Provide guidance on the development of practical, responsive solutions related to the office of the CD • Develop and implement central repositories of documents • Ensure the implementation of effective risk and compliance management practices • Report on all risk and financial indicators including e.g. financial losses, overpayment, etc. according to required format • Comply to regulatory requirements and liaise with all relevant Stakeholders within and external to the organisation to ensure accurate implementation • Ensure compliance with Supply Chain Management and asset management policies and regulations • Interpret and implement all organisational circulars, policy and other communications • Monitor human, financial and physical resources • Monitor and co- ordinate leave management and other Human Resources administration requirements within the Unit • Liaise with internal business units to ensure that Supply Chain Management and Asset Management are effectively managed • Monitor the budget of the Unit in consultation with the Line Manager and Finance. 
 
ENQUIRIES : Ms P Mosia, Tel No: (012) 406 4536 
 
APPLICATIONS : Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, copies of qualifications, ID and drivers’ license where applicable, together with an Application for Employment Form (New Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date to:- 
Head Office: 
Postal Address: Private Bag X114, Pretoria, 0001 
Physical Address: 230 Johannes Ramokhoase (Proes) street, Cnr Thabo Sehume  (Andries) street, Pretoria, 0001

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