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CONSTRUCTION INDUSTRY DEVELOPMENT BOARD (CIDB)
 


DESKTOP SUPPORT OFFICER

Centurion
Job Reference Number: NOS001
Department: CIO - Networks Operations and Support
Industry: Admin/Office Support
Job Type: Permanent
Positions Available: 1
Salary: R359 717,85 - R526 175,18
Perform onsite/online/remote hardware, software and peripheral updates and repairs to support end users throughout cidb. Provide end-user with information and advice on IT services.
 
Job Description
Key Performance Areas:
KPA 1: Hardware and Software Management.
KPA 2: End User Support
KPA 3: Service Improvement Management
KPA 4: General Administration (IT Services)
Job Requirements
 
EDUCATION AND/OR EXPERIENCE
A minimum of NQF level 6 ICT qualification •2+ years of experience must be in administering Microsoft infrastructure and providing end-user support • 2+ years of experience in administration and operations of Microsoft Azure cloud, Office 365, and Messaging (Exchange online, AD & SharePoint)
 
COMPUTER SKILLS
The employee must have advanced computer skills and be able to work with computer software and hardware such as server operating systems, Office 365, OneDrive, Teams, SharePoint, and Exchange online. Advanced knowledge of networking technologies such as Cisco/HP devices is preferred.
 
 
Closing Date: 15 April 2025
 
Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation
 
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​ASSESSMENT REVIEWER

Centurion
Job Reference Number: AssessRev 02-25
Department: N/A
Industry: Academic
Job Type: Permanent
Positions Available: 3
Salary: Market Related
 
To review and analyse applications, ensuring compliance with cidb registration requirements as per the cidb regulations.
 
Job Description
1. Review Applications
• Review assessed applications to ensure that the recommended grading is in compliance with the regulation.
• Identify and analyse whether the supporting documentation submitted matches the recommended grade (s) applied for.
• Identify discrepancies where applicable and capture detailed comments of findings on the system.
• Determine that rejection reasons are implemented including communication with the Assessors on any non-compliance.
• Ensure that the Assessors take the necessary action including calling the contractor or sending correspondence for non-compliance and other discrepancies in the application.
• When grading recommendations are overridden, ensure the Assessors take the necessary action to rectify the grading.
• Analyse that the reasons for downgrading or rejecting gradings are valid and in line with grading requirements.
• Inform the Assessors to capture reasons when an application has been rejected.
• Review, investigate and respond to appeals on grading designations and other grading disputes.
• Review applications within prescribed time frame in order to ensure contribution towards the 21 working days turnaround time.
• Escalate complex cases to the Review Supervisor where necessary.
 
2. Quality Assurance and Fraud Detection
• Identify opportunities where performance could be improved within the processes and procedures to ensure compliance.
• Identify assessment errors and compile quarterly reports for use by the Regulation Supervisors.
• Provide day to day operational support to Assessors in order to facilitate operational efficiency.
• Conduct investigation in order to identify fraudulent applications when necessary.
• Align internal processes with standard practices through interpretation of the industry activities.
• Evaluate applications and authorise them to form part of the assessment batch.
• Request any other extra information from the Assessors to support the information submitted by the applicant where necessary.
• Ensure all registration documentation is consistent with regulations, policies, processes, procedures.
• Ensure both soft-copy and hard-copy documentation is recorded, filed and stored in line with procedures.
 
3. Registration Appeals and Advisory Committee (RAAC) Support
• Coordinate committee activities including sending invitations to the relevant members.
• Prepare the files as authorised to form part of the assessment batch for presentation to the committee.
• Review the files within the prescribed time frame
• Compile a list of the reviewed applications and keep updated electronically.
• Review the saved batch to perform a quality check on a continuous basis within the prescribed time frame.
• Provide information or clarification to the committee members as required.
• Circulate the selected files to the members.
• Follow up on any queries by the Committee.
 
4. Stakeholder Liaison
• Provide clear and accurate written and verbal information and advice to applicants for registration, existing registrants, authorised third-parties, professional boards/bodies and related agencies when required.
• Perform a full range of administrative functions associated with registrations in accordance with legislation, standards and guidelines, including handling enquiries and complex correspondence.
• Provide necessary administrative support related to financial transactions associated with application and registration fees when required.
• Ensure a timely and service-oriented approach is taken towards all requests, applications and enquiries received via multiple channels of contact from all stakeholders.
 
Job Requirements
National Diploma in Financial/Managerial Accounting or equivalent NQF Level 6 qualification in Financial/Managerial Accounting. 2 - 3 years’ experience in Registration Services, verification of documents and/or fraud detection. 
 
Closing Date: 11 April 2025
 
Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation
 
APPLY