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COMMISSION FOR CONCILIATION, MEDIATION AND ARBITRATION (CCMA) VACANCIES
COMMISSION FOR CONCILIATION, MEDIATION AND ARBITRATION (CCMA)
CALL CENTRE AGENT
National Office
Ref: CCA11-23
Post level: 09
The National Office has a vacancy for a Call Centre Agent.
Purpose:
To provide advice and assistance on current Labour Legislation to the public in line with the appropriate CCMA processing procedures, guidelines and legislation.
Key Performance Areas (Include but not limited to):
• Telephonic advice to users
• Advice related to case queries
• Capturing Information on CMS (Case Management System)
• Customer Service Delivery
• Self-Development
Key Requirements:
• Appropriate Diploma or equivalent
• 2 – 3 years’ experience in the labour law environment
• Knowledge of Case Management System
• Knowledge of Microsoft Office Suite, specifically MS Teams
• Knowledge on Labour Law
• CCMA institutional knowledge
Proficient in Languages: English, Sesotho and IsiZulu
To respond in confidence, please send your detailed CV, copies of your qualifications, and a covering letter disclosing information that will assist the panel in considering your application to: recruitment@ccma.org.za
“When responding to the advert please ensure that the position reference Ref: CCA11-23 is quoted first on the subject line, as is. And that the application is sent to the email address contained herein. Failure to observe this protocol may result in your application being disqualified.”
If we have not responded within a Month from the closing date, you should regard your application as unsuccessful. Correspondence will only be entered into with short-listed candidates. The CCMA reserves the right not to make an appointment. It is the intention of the CCMA to promote representivity in respect of race, gender and disability through the filling of the posts. Preference will be given to candidate from the designated groups.
People with disabilities are encouraged to apply.
Closing date: 01 December 2023
CALL CENTRE AGENT
National Office
Ref: CCA11-23
Post level: 09
The National Office has a vacancy for a Call Centre Agent.
Purpose:
To provide advice and assistance on current Labour Legislation to the public in line with the appropriate CCMA processing procedures, guidelines and legislation.
Key Performance Areas (Include but not limited to):
• Telephonic advice to users
• Advice related to case queries
• Capturing Information on CMS (Case Management System)
• Customer Service Delivery
• Self-Development
Key Requirements:
• Appropriate Diploma or equivalent
• 2 – 3 years’ experience in the labour law environment
• Knowledge of Case Management System
• Knowledge of Microsoft Office Suite, specifically MS Teams
• Knowledge on Labour Law
• CCMA institutional knowledge
Proficient in Languages: English, Sesotho and IsiZulu
To respond in confidence, please send your detailed CV, copies of your qualifications, and a covering letter disclosing information that will assist the panel in considering your application to: recruitment@ccma.org.za
“When responding to the advert please ensure that the position reference Ref: CCA11-23 is quoted first on the subject line, as is. And that the application is sent to the email address contained herein. Failure to observe this protocol may result in your application being disqualified.”
If we have not responded within a Month from the closing date, you should regard your application as unsuccessful. Correspondence will only be entered into with short-listed candidates. The CCMA reserves the right not to make an appointment. It is the intention of the CCMA to promote representivity in respect of race, gender and disability through the filling of the posts. Preference will be given to candidate from the designated groups.
People with disabilities are encouraged to apply.
Closing date: 01 December 2023
INFORMATION OFFICER x2
National Office
Ref: IONO11-23
Post level: 07
The Dispute Prevention and Resolution Department has vacancies for two (2) Information Officers within the CCMA Contact Centre.
Purpose: To provide written response to enquiries and case queries received from Users / Stakeholders via e-mail (info@ccma.org.za) and social media platforms (Facebook, Tiktok, CCMA Connect, WhatsApp, Hello-Peter) by providing assistance and advice with regard to appropriate CCMA processes and procedures in terms of relevant legislation, CCMA Rules, Policies and SOP’s.
To receive and disseminate Complaints and to monitor complaints on SharePoint in respect of complaint status and responses received and make the necessary follow-ups as and when required and in line with relevant Policies and SOPs.
Monthly and quarterly reports to the line manager.
Key Performance Areas (Include but not limited to):
• Provision of written advice to Users / Stakeholders in respect of case queries and other received through the various platforms.
• Compilation of Frequently Asked Questions
• Monitoring of Complaints
• Reporting
Key Requirements:
• Appropriate Bachelor’s Degree / equivalent
• 2 – 3 years’ CCMA experience
• Knowledge of the Case Management System (CMS)
• Knowledge and experience of the MS Office Suite, in particular MS Teams
• Knowledge of Labour Law
• CCMA institutional knowledge
• Knowledge of various Social Media platforms
• Knowledge of SharePoint
Closing date: 01 December 2023
To respond in confidence, please send your detailed CV, copies of your qualifications, and a covering letter disclosing information that will assist the panel in considering your application to: recruitment@ccma.org.za
“When responding to the advert please ensure that the position reference Ref: IONO11-23 is quoted first on the subject line, as is. And that the application is sent to the email address contained herein. Failure to observe this protocol may result in your application being disqualified.”
If we have not responded within a Month from the closing date, you should regard your application as unsuccessful. Correspondence will only be entered into with short-listed candidates. The CCMA reserves the right not to make an appointment. It is the intention of the CCMA to promote representivity in respect of race, gender and disability through the filling of the posts. Preference will be given to candidate from the designated groups.
People with disabilities are encouraged to apply.
INFORMATION OFFICER x2
National Office
Ref: IONO11-23
Post level: 07
The Dispute Prevention and Resolution Department has vacancies for two (2) Information Officers within the CCMA Contact Centre.
Purpose: To provide written response to enquiries and case queries received from Users / Stakeholders via e-mail (info@ccma.org.za) and social media platforms (Facebook, Tiktok, CCMA Connect, WhatsApp, Hello-Peter) by providing assistance and advice with regard to appropriate CCMA processes and procedures in terms of relevant legislation, CCMA Rules, Policies and SOP’s.
To receive and disseminate Complaints and to monitor complaints on SharePoint in respect of complaint status and responses received and make the necessary follow-ups as and when required and in line with relevant Policies and SOPs.
Monthly and quarterly reports to the line manager.
Key Performance Areas (Include but not limited to):
• Provision of written advice to Users / Stakeholders in respect of case queries and other received through the various platforms.
• Compilation of Frequently Asked Questions
• Monitoring of Complaints
• Reporting
Key Requirements:
• Appropriate Bachelor’s Degree / equivalent
• 2 – 3 years’ CCMA experience
• Knowledge of the Case Management System (CMS)
• Knowledge and experience of the MS Office Suite, in particular MS Teams
• Knowledge of Labour Law
• CCMA institutional knowledge
• Knowledge of various Social Media platforms
• Knowledge of SharePoint
Closing date: 01 December 2023
To respond in confidence, please send your detailed CV, copies of your qualifications, and a covering letter disclosing information that will assist the panel in considering your application to: recruitment@ccma.org.za
“When responding to the advert please ensure that the position reference Ref: IONO11-23 is quoted first on the subject line, as is. And that the application is sent to the email address contained herein. Failure to observe this protocol may result in your application being disqualified.”
If we have not responded within a Month from the closing date, you should regard your application as unsuccessful. Correspondence will only be entered into with short-listed candidates. The CCMA reserves the right not to make an appointment. It is the intention of the CCMA to promote representivity in respect of race, gender and disability through the filling of the posts. Preference will be given to candidate from the designated groups.
People with disabilities are encouraged to apply.
ESSENTIAL SERVICES COMMITTEE ADMINISTRATOR
National Office
REF: ESCANO11-23
Post level: 08
The Essential Services department has a vacancy for an Essential Services Committee Administrator.
Purpose
To provide effective and efficient administrative and coordination support to the Essential Services Committee.
Key Performance Areas: –
• Departmental Operational Plan
• Finance
• Stakeholder Support
• General Office Administration
• Travel Administration
• Filing and Record Keeping
• Case Management
Key Requirements:
• Grade 12 and Certificate in Business Administration/ Labour Law
• 3 years’ experience in project coordination environment
Closing date: 01 December 2023
To respond in confidence, please send your detailed CV, copy of your qualifications, and a covering letter disclosing information that will assist the panel in considering your application to: recruitment@ccma.org.za
“When responding to the advert please ensure that the position reference Ref: ESCANO11-23 is quoted first on the subject line, as is. And that the application is sent to the email address contained herein. Failure to observe this protocol may result in your application being disqualified”
If we have not responded within a Month from the closing date, you should regard your application as unsuccessful. Correspondence will only be entered into with short-listed candidates. The CCMA reserves the right not to make an appointment. It is the intention of the CCMA to promote representativity in respect of race, gender, and disability through the filling of the posts. Preference will be given to candidate from the designated groups
People with disabilities are encouraged to apply.
RISK OFFICER
National Office
Ref: RONO11-23
Post level: P07
Department of Governance and Strategy has a vacancy for a Risk Officer.
Purpose: To provide support in relation to the implementation of an enterprise-wide risk management system within the CCMA to ensure all risks are identified and mitigated and that value has been added.
Key Performance Areas: –
- Support Enterprise Risk Management (ERM) Implementation
- Conduct risk assessments
- Risk monitoring and reporting
- Insurance profile
- Communication
- Administer Electronic Risk Management System
Key Requirements:
- Appropriate Bachelor’s degree or Equivalent
- 2 to 3 years’ experience in Risk Management
- Membership with the Institute of Risk Management of South Africa (IRMSA) or equivalent professional body will be an added advantage
Closing date: 29 November 2028
To respond in confidence, please send your detailed CV, copy of your qualifications, and a covering letter disclosing information that will assist the panel in considering your application to: recruitment@ccma.org.za
When responding to the advert, please ensure that the position reference Ref: RONO11-23 is quoted first on the subject line, as is. And that the application is sent to the email address contained herein. Failure to observe this protocol may result in your application being disqualified”.
If we have not responded within a Month from the closing date, you should regard your application as unsuccessful. Correspondence will only be entered into with short-listed candidates. The CCMA reserves the right not to make an appointment. It is the intention of the CCMA to promote representativity in respect of race, gender and disability through the filling of the posts. Preference will be given to candidate from the designated groups.