COMMISSION FOR CONCILIATION, MEDIATION AND ARBITRATION (CCMA)

 

 

 

JUNIOR SUPPORT ENGINEER (RE-ADVERTISEMENT)

National Office

Ref: JSENO06-26

Post level: 10

The National Office -ICT department has a vacancy for a Junior Support Engineer.

 

Purpose: To assist users with general IT-related technical support, both onsite and remotely, by determining the nature of reported issues, diagnosing hardware and software faults, providing effective resolutions, and maintaining strong customer relationships. The role requires the ability to critically analyse symptoms, diagnose faults, and plan and execute appropriate corrective action across a range of equipment, including PCs, laptops, printers, and networking devices.

 

Key Performance Areas:-

  • Provide first and second level support
  • Trouble shooting and resolution
  • Installations and repairs
  • Support services to internal and external stakeholders incl. bargaining councils

 

Key Requirements:

  • Minimum National Diploma/Degree in Information Technology
  • Valid Professional qualifications (CompTIA A+, Network+, Microsoft) are an added advantage
  • Minimum 1 year experience in both first and second level support or 1 year Internship or graduate program experience
  • Experience with ant-virus, anti-spyware and anti-spam applications
  • Knowledge of technology management
  • Knowledge of compliance orientation
  • Knowledge of hardware components and hardware troubleshooting procedures
  • Knowledge of Microsoft desktop operating systems and desktop software
  • Knowledge and ability to troubleshoot network services and protocols (TCP/IP, DNS, DHCP, etc.);
  • Knowledge of Cloud Computing concepts such as Office365

 

 

 

 

 

 

NOTE FOR ALL APPLICANTS:

 

Strictly apply via the link provided: https://forms.cloud.microsoft/r/cN5NZEuaBX

In your online application for appointment, kindly ensure that you disclose all relevant material information to assist the panel in considering your application.

 

Detailed CV, copies of qualifications, driver’s license & ID document must be uploaded. Failure to complete the online form in full or not provide relevant information will automatically disqualify your application.

 

*Only One (1) online application should be submitted.

 

No emailed or hand-delivered applications will be accepted. Non adherence to the stated procedures in applying as well as incomplete application will result in the disqualification of the application.

 

Closing date: 10 June 2026

 

N.B Incomplete and late applications will automatically be disqualified.

 

If we have not responded within a Month from the closing date, you should regard your application as unsuccessful. Correspondence will only be entered into with short-listed candidates. The CCMA reserves the right not to make an appointment. It is the intention of the CCMA to promote representivity in respect of race, gender and disability through the filling of the posts. Preference will be given to candidate from the designated groups.

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People with disabilities are encouraged to apply.