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CITY OF TSHWANE VACANCIES
CITY OF TSHWANE
INTERNAL/EXTERNAL JOB FORUM
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, religious belief, age, national origin, marital status, physical disability, HIV status, gender, social origin, culture, political opinion, conscience and sexual orientation. Persons with disabilities are encouraged to apply. The City of Tshwane is committed to employment equity. Preference may be given to appointable applicants from underrepresented designated groups in terms of the City of Tshwane Employment Equity Plan. The City retains the right not to make an appointment and to verify all information provided by candidates.
Applicants should note that they will be required to provide proof of their qualifications or any other relevant documents (certified copies or original documents) during the selection process. Appointments will be subject to the positive verification of qualifications (from Grade 12 upwards). Any misrepresentation of qualifications or information on the application of an applicant, failure to present proof of claimed qualifications or fraudulent qualifications will disqualify a candidate for appointment. If it is an internal candidate, he/she may be disciplined for misconduct.
The online system closes at midnight on the closing date and no late applications can be accepted. If you do not receive correspondence from our office within 21 days of the application’s closing date, please consider your application unsuccessful.
The City of Tshwane seeks to fill the positions as indicated in this job forum on a permanent basis.
The complete job forum can be accessed by visiting the City of Tshwane public website (https://www.tshwane.gov.za) and clicking on Documents and then on Job Forums or alternatively clicking on Notice board or on Quick Links.
PLEASE APPLY ONLINE BY VISITING THE CITY OF TSHWANE PUBLIC WEBSITE AND CLICKING THE E-RECRUITMENT LINK (not to be confused with e-Tshwane)
(e-Recruitment is also located under both the E-services and the Careers links)
Closing date: 6 August 2024
(Online applications will close at midnight)
General enquiries: LJ Moleli (012 358 4346)
Recruitment Centre
Upper Ground Level, Middestad Building
252 Thabo Sehume Street
Pretoria CBD
INTERNAL/EXTERNAL JOB FORUM
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, religious belief, age, national origin, marital status, physical disability, HIV status, gender, social origin, culture, political opinion, conscience and sexual orientation. Persons with disabilities are encouraged to apply. The City of Tshwane is committed to employment equity. Preference may be given to appointable applicants from underrepresented designated groups in terms of the City of Tshwane Employment Equity Plan. The City retains the right not to make an appointment and to verify all information provided by candidates.
Applicants should note that they will be required to provide proof of their qualifications or any other relevant documents (certified copies or original documents) during the selection process. Appointments will be subject to the positive verification of qualifications (from Grade 12 upwards). Any misrepresentation of qualifications or information on the application of an applicant, failure to present proof of claimed qualifications or fraudulent qualifications will disqualify a candidate for appointment. If it is an internal candidate, he/she may be disciplined for misconduct.
The online system closes at midnight on the closing date and no late applications can be accepted. If you do not receive correspondence from our office within 21 days of the application’s closing date, please consider your application unsuccessful.
The City of Tshwane seeks to fill the positions as indicated in this job forum on a permanent basis.
The complete job forum can be accessed by visiting the City of Tshwane public website (https://www.tshwane.gov.za) and clicking on Documents and then on Job Forums or alternatively clicking on Notice board or on Quick Links.
PLEASE APPLY ONLINE BY VISITING THE CITY OF TSHWANE PUBLIC WEBSITE AND CLICKING THE E-RECRUITMENT LINK (not to be confused with e-Tshwane)
(e-Recruitment is also located under both the E-services and the Careers links)
Closing date: 6 August 2024
(Online applications will close at midnight)
General enquiries: LJ Moleli (012 358 4346)
Recruitment Centre
Upper Ground Level, Middestad Building
252 Thabo Sehume Street
Pretoria CBD
ADMINISTRATION
DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT
Division: Customer Centre Operations
Section: Customer Care Walk-in Centres
Location: All Tshwane regions
Reference number: CRMD027-2024
Position SENIOR CUSTOMER CARE CONSULTANT (2 POSTS)
To be advertised Internal External
This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories
Job level T11
Scale R359 952,00 – R499 920,00 per annum
Estimated remuneration package R518 235,70 – R696 388,84 per annum
Job purpose
To supervise call centre agents and customer care consultants in the call centre or walk-in centres within regions and render a customer service to the public
Appointment requirements
Grade 12
An appropriate career-related qualification will be an added advantage
At least two years’ relevant working experience in a walk-in centre, face-to-face or call centre (virtual contact centre) in a multi-site environment
Supervisory experience will be an added advantage
Computer literacy (knowledge of SAP CIC and CRM will be an added advantage)
Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements
Personal attributes and/or competencies
Multilingualism; excellent verbal and written communication skills; ability to work under pressure; ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; being a team player; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; patience; ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability
Primary functions
Supervise call centre agents and walk-in centre consultants and handle complaints and enquiries
Ensure correctness of information
Interact with external role players
Implement and maintain systems
Keep statistical data
Ensure adherence to corporate occupational health and safety standards and procedures
SAP S70094657; S70011455
New/natural attrition Natural attrition
Enquiries M Mohlathe (012 358 8105)/B Tau (012 358 8857)
ADMINISTRATION
DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT
Division: Customer Centre Operations
Section: Virtual Contact Centre
Location: All Tshwane regions
Reference number: CRMD028-2024
Position SENIOR CUSTOMER CARE CONSULTANT (2 POSTS)
To be advertised Internal External
This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories
Job level T11
Scale R359 952,00 – R499 920,00 per annum
Estimated remuneration package R518 235,70 – R696 388,84 per annum
Job purpose
To supervise teams within the virtual contact centres, represent the City of Tshwane by addressing complaints and monitoring staff performance to provide consistent quality service standards to customers
Appointment requirements
Grade 12
An appropriate career-related qualification will be an added advantage
At least two years’ relevant working experience in a call centre (virtual contact centre) in a multi-site environment
Supervisory experience will be an added advantage
Computer literacy (knowledge of SAP CIC, SAP CRM and Sinch will be an added advantage)
Candidates must be willing to work at any of the City’s call centres, depending on operational requirements
Personal attributes and/or competencies
Multilingualism; excellent verbal, written and telephone communication skills; ability to work under pressure; ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; being a team player; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; patience; ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability
Primary functions
Supervise call centre agents and handle complaints and enquiries
Monitor performance and progress, and conduct ongoing coaching
Evaluate and analyse performance and data, and take corrective actions
Prepare reports on a daily, weekly and monthly basis
Work with other supervisors to support agents to deliver maximum customer satisfaction within the service-level agreement
Ensure adherence to corporate occupational health and safety standards and procedures
SAP S70031422; S70027605
New/natural attrition Natural attrition
Enquiries M Mohlathe (012 358 8105)/B Tau (012 358 8857)
ADMINISTRATION
DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT
Division: Customer Centre Operations
Section: Customer Care Walk-in Centres
Location: All Tshwane regions
Reference number: CRMD027-2024
Position SENIOR CUSTOMER CARE CONSULTANT (2 POSTS)
To be advertised Internal External
This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories
Job level T11
Scale R359 952,00 – R499 920,00 per annum
Estimated remuneration package R518 235,70 – R696 388,84 per annum
Job purpose
To supervise call centre agents and customer care consultants in the call centre or walk-in centres within regions and render a customer service to the public
Appointment requirements
Grade 12
An appropriate career-related qualification will be an added advantage
At least two years’ relevant working experience in a walk-in centre, face-to-face or call centre (virtual contact centre) in a multi-site environment
Supervisory experience will be an added advantage
Computer literacy (knowledge of SAP CIC and CRM will be an added advantage)
Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements
Personal attributes and/or competencies
Multilingualism; excellent verbal and written communication skills; ability to work under pressure; ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; being a team player; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; patience; ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability
Primary functions
Supervise call centre agents and walk-in centre consultants and handle complaints and enquiries
Ensure correctness of information
Interact with external role players
Implement and maintain systems
Keep statistical data
Ensure adherence to corporate occupational health and safety standards and procedures
SAP S70094657; S70011455
New/natural attrition Natural attrition
Enquiries M Mohlathe (012 358 8105)/B Tau (012 358 8857)
ADMINISTRATION
DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT
Division: Customer Centre Operations
Section: Virtual Contact Centre
Location: All Tshwane regions
Reference number: CRMD028-2024
Position SENIOR CUSTOMER CARE CONSULTANT (2 POSTS)
To be advertised Internal External
This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories
Job level T11
Scale R359 952,00 – R499 920,00 per annum
Estimated remuneration package R518 235,70 – R696 388,84 per annum
Job purpose
To supervise teams within the virtual contact centres, represent the City of Tshwane by addressing complaints and monitoring staff performance to provide consistent quality service standards to customers
Appointment requirements
Grade 12
An appropriate career-related qualification will be an added advantage
At least two years’ relevant working experience in a call centre (virtual contact centre) in a multi-site environment
Supervisory experience will be an added advantage
Computer literacy (knowledge of SAP CIC, SAP CRM and Sinch will be an added advantage)
Candidates must be willing to work at any of the City’s call centres, depending on operational requirements
Personal attributes and/or competencies
Multilingualism; excellent verbal, written and telephone communication skills; ability to work under pressure; ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; being a team player; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; patience; ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability
Primary functions
Supervise call centre agents and handle complaints and enquiries
Monitor performance and progress, and conduct ongoing coaching
Evaluate and analyse performance and data, and take corrective actions
Prepare reports on a daily, weekly and monthly basis
Work with other supervisors to support agents to deliver maximum customer satisfaction within the service-level agreement
Ensure adherence to corporate occupational health and safety standards and procedures
SAP S70031422; S70027605
New/natural attrition Natural attrition
Enquiries M Mohlathe (012 358 8105)/B Tau (012 358 8857)
ADMINISTRATION
DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT
Division: Customer Relations Process Management
Section: Monitoring, Evaluation and Enhancement
Location: All Tshwane regions
Reference number: CRMD029-2024
Position SENIOR CUSTOMER CARE CONSULTANT (MONITORING AND EVALUATION)
To be advertised Internal External
This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories
Job level T11
Scale R359 952,00 – R499 920,00 per annum
Estimated remuneration package R518 235,70 – R696 388,84 per annum
Job purpose
To carry out monitoring and evaluation operational functions for the touch points subsection (customer interaction and touch)
Appointment requirements
Grade 12
An appropriate career-related qualification will be an added advantage
At least two years’ relevant working experience in a walk-in centre, face-to-face or call centre (virtual contact centre) in a multi-site environment
Computer literacy (knowledge of SAP CIC and CRM will be an added advantage)
Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements
Personal attributes and/or competencies
Multilingualism; excellent verbal and written communication skills; ability to work under pressure; ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; being a team player; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; patience; ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability
Primary functions
Coordinate and administer logistics related to the day-to-day actions for monitoring and evaluating touch point activities, projects and programmes
Implement the activities of monitoring and evaluating touch point activities, projects and programmes
Provide efficient administration management
SAP S70011614
New/natural attrition New position
Enquiries F Kgaditse (012 358 8021)/B Tau (012 358 8857)
PROFESSIONAL
DEPARTMENT: REGIONAL OPERATIONS AND COORDINATION
Division: Region 3
Section: Water and Sanitation – Waste Water Collection
Location: Johannes Ramokhoase Street Depot
Reference number: SDTM1132-3-2024
Position DEPUTY DIRECTOR: WASTE WATER COLLECTION
To be advertised Internal External
This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories
Job level T17
Scale R710 460,00 – R986 736,00 per annum
Estimated remuneration package R1 095 038,25 – R1 446 677,74 per annum
Job purpose
To manage the operation and maintenance of the waste water collection infrastructure in Region 3
Appointment requirements
An appropriate career-related tertiary qualification (three-year national diploma or degree) in Civil Engineering (specialising in waste water) or in a study field related to the position
Registration as a professional engineer or technologist will be an added advantage
At least eight years’ relevant working experience in the operation and maintenance of waste water networks (preferably in local government), of which at least four years should be at managerial level
A valid Code B driving licence Computer literacy
Personal attributes and/or competencies
Good communication skills; adaptability and flexibility; ability to work independently; physical and mental fitness; physical capability to operate under operational requirements and external conditions; integrity; decisiveness; intelligence; patience; being energetic; innovative thinking skills; willingness to accept responsibility; negotiating skills; leadership skills; analytical skills; organisational skills; technical skills
Primary functions
Oversee construction repair work to existing gravity sewer pipe infrastructure
Oversee the maintenance of existing structural infrastructure assets
Oversee the execution of preventative maintenance on waste water collection infrastructure
Ensure and manage the execution of operational contracts
Manage on-site sanitation system operations
Manage logistical, personnel and administrative operations
Manage waste water collection networks’ new product evaluation operations
Manage waste water collection customer care operations
Oversee the removal of sewer blockages
SAP S70026246
New/natural attrition Natural attrition
Enquiries Cynthia Diale (012 358 6677)
PROFESSIONAL
DEPARTMENT: REGIONAL OPERATIONS AND COORDINATION
Division: Region 3
Section: Water and Sanitation – Waste Water Collection
Location: Johannes Ramokhoase Street Depot
Reference number: SDTM1133-3-2024
Position FOREMAN (2 POSTS)
To be advertised Internal External
This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories
Job level T11
Scale R359 952,00 – R499 920,00 per annum
Estimated remuneration package R518 224,91 – R696 373,84 per annum
Job purpose
To manage the operation and maintenance of the waste water collection infrastructure in Region 3
Appointment Requirements
An appropriate trade certificate (red seal) as Artisan (Plumber)
At least two years’ relevant experience in a municipal waste water network maintenance environment, of which at least one year should be at supervisory level
Physical fitness and good health
Ability to do physical work related to operation and maintenance activities for continuous periods
A valid Code C1 driving licence with a valid PrDP
Willingness and ability to work overtime and standby when required
Personal attributes and/or competencies
Ability to climb into trenches to work on pipelines (sometimes this involves working in cold water in winter); ability to work at heights and in confined spaces; ability to work in a demanding environment; ability to handle high volumes of work; integrity, intelligence; high level of patience; innovative thinking skills; decisiveness; flexibility; willingness to accept responsibility; ability to pay attention to detail; good interpersonal and communication skills; technical skills
Primary functions
- Conduct quality control of all work carried out by subordinates or contractors
- Ensure that work is in accordance with standard procedures
- Assist subordinates to improve work methods and identify problems
- Ensure that all work, clothing and equipment comply with the regulations of the Occupational Health and Safety Act, 1993 (Act 85 of 1993)
- Ensure that time sheets are correctly completed and signed
- Coordinate and recommend subordinates’ leave
- Handle grievances as and when requested
- Liaise with the public
- Coordinate the acquisition of materials
SAP S70026399; S70026419
New/natural attrition New
Enquiries Cynthia Diale (012 358 6677)