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CITY OF JOHANNESBURG
 
Group Corporate & Shared Services: Group Human Capital Management
6th Floor, B Block Metropolitan Centre, 158 Civic Boulevard, Braamfontein
PO Box 1049 Johannesburg, South Africa, 2000
Tel +27(0) 11 407 6111 - Fax +27(0) 11 339 1878
www.joburg.org.za
 
 
VACANCY CIRCULAR 028/2022 
 
City of Johannesburg 
 
This Vacancy is open to Employees of the City of Johannesburg and External Applicants 
 
 Closing Date: Tuesday, 17 May 2022 
 
 WE HAVE EXCITING CAREER OPPORTUNITIES FOR: 
Driver: Group Finance: Permanent Position 
Customer Relationship Agent: Group Finance: Permanent Position 
 
APPLY: https://www.joburg.org.za/work_/Pages/Work%20in%20Joburg/Vacancies/Vacancies.aspx
 
• Interested applicants are invited to apply for the positions listed in the circular. 
• Complete online job application form and attach all relevant documents (Certified Qualification/s, ID, and CV). 
• You will be requested to provide a brief description of your work experience relating to the vacancy. 
• Applicants with membership to professional bodies need to provide membership number and expiry date 
• If you are an internal applicant, your employee number will be required. 
• The City of Johannesburg reserves the right not to make an appointment. 
• Appointments will be made in accordance with the COJ Employment Equity policy and People with disabilities are encouraged to apply. 
• The City of Johannesburg is an equal opportunity employer. 
 
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful. By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. 
 
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DRIVER
PERMANENT POSITION 
1. DEPARTMENT: Group Finance 
BRANCH: Customer Relations Services Centre 
DESIGNATION: Driver 
REMUNERATION: R234 444.19 (Annual Package) 
LOCATION: Various Regions 
 
MINIMUM REQUIREMENTS: 
• Grade 10/NQF level 2 is required; 
• 1-year driving experience; 
• Must have a valid driver’s license code C1 and PDP; and 
• Good knowledge of route, suburbs and cities. 
 
PRIMARY FUNCTION: Perform tasks/activities associated with transportation of work material/equipment visitors and employees to and from worksites as and when required. The position will also undertake tasks associated with collection, batching and distribution of mail and other related administrative support services. 
 
KEY PERFORMANCE AREAS: 
• Collect good agendas parcels and other related activities that enable proper functioning of the department. 
• Undertake specific tasks/activities that are associated with the provision of support. 
 
LEADING COMPETENCIES: 
• Must be able to work night shift as and when required. 
 
CORE COMPETENCIES: 
• Good communication, 
• Very articulate and assertive. 
• Coordination. Computer literacy. 
 
All suitably qualified candidates are encouraged to apply and will be considered. 
 
The City of Johannesburg applies the principles of employment equity as per National legislation and policy guidelines and will consider designated groups in line with these requirements. 
 
ENQUIRIES ONLY: 
Contact Person: Tshepiso Nemaangani 
Tel No: (011) 628 4591 
 
Please take note that only online applications will be considered. Please apply by using the following link below: 
https://share.hsforms.com/1YnyxiurDSSyBaVKQ8fNBZg469tl   
APPLY ONLINE VIA: www.joburg.org.za  
 
 
 


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CUSTOMER RELATIONSHIP AGENT 
PERMANENT POSITION 
2. DEPARTMENT: Group Finance 
BRANCH: Customer Relations Services Centre 
DESIGNATION: Customer Relationship Agent 
REMUNERATION: R306 261.72 (Annual Package) 
LOCATION: Various Regions 
 
MINIMUM REQUIREMENTS: 
• Grade 12/NQF level 4 is required. 
• 2 years’ previous experience in Customer services environment. 
• Computer literacy (Microsoft Word and Excel); Good communication; Knowledge of SAP and Data entry skills required. 
• Basic knowledge of debts collection, call center collections, customer service or credit management. 
• Knowledge of local government will be an added advantage. 
• On call/standby and shift environment. 
 
PRIMARY FUNCTION: Provide an efficient Customer service by resolving a minimum of 90% of customer queries on first contact, while meeting or exceeding targets set by the Revenue & Customer Relationship Management (R&CRM) department. Work effectively and harmoniously as a team to help create and encourage an environment of mutual respect and trust with management, colleagues, and customers alike. Ensure efficient and effective resolution of queries to internal and external customers of the City of Johannesburg. Provide a high-level Contact Centre experience both telephonically and written. 
 
KEY PERFOMANCE AREAS: 
• Continuously improving ad maximizing revenue collection in addressing queries. 
• Logging all queries into SAP CRM according to the set standards. 
• Efficiently processing application and quotations. 
• Maintain a sound customer relation and improving customer experience. 
• Provide area debtors with the full process applicable to payments arrangements.
• Liaise and collaborate with other RSSC units for speedy flow of information to ensure efficiency and timeous delivery of service to customers. 
• Administration and record- keeping of all sourced of all sourced and other substantive documents for perusal and actioning by relevant stakeholder. 
• Effectively build. Manage and maintain stakeholder relations with internal business units, entities, management and peers to enable smooth collaborations and flow of information. Implement good governance and effective risk management systems. 
• Asset and resources (material and tools management). 
• Provide factual operational quality reports on the functions and performance within the area of responsibility which are accurate and complete; timely; and contribute to and support the overall reporting requirements of the unit. 
 
LEADING COMPETENCIES: 
• Collaborative/Teamwork & Accountability. 
 
CORE COMPETENCIES: 
• Customer and Service Delivery Management (Batho Pele); 
• Ethics, Integrity and Professionalism. 
• Conflict management; 
• Impact and Influence and Confidentiality. 
 
 
All suitably qualified candidates are encouraged to apply and will be considered. 
 
The City of Johannesburg applies the principles of employment equity as per National legislation and policy guidelines and will consider designated groups in line with these requirements. 
 
ENQUIRIES ONLY: 
Contact Person: Tshepiso Nemaangani 
Tel No: (011) 628 4591 
 
Please take note that only online applications will be considered. Please apply by using the following link below: 
https://share.hsforms.com/1BNNWfFZzQueFrCkr6zAnJw469tl  
APPLY ONLINE VIA: www.joburg.org.za  
 
CLOSING DATE: TUESDAY, 17 MAY 2022