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CHEF DE PARTIE

  • City Lodge Hotel Bryanston, ZA
  • Full-Time
  • City Lodge Hotel Bryanston
  • Chef de Partie
  • APPLY TO POSITION

 

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

 

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered) / CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) - has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma is advantageous.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 3 years.

Advantageous N/A

People

In liaison with middle | senior management, may hire new employees up to the level of Commis Chef.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

 

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

 

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

  • Food and beverage operations
  • Occupational Health and Safety
  • Food Safety
  • Equipment usage and care

 

Skills

  • Communication
  • Clerical
  • Time Management
  • Organising
  • Creative thinking
  • Learning agility

 

Behavioural Attributes

  • Collaborative
  • Customer orientated
  • Service orientated
  • Adaptable
  • Accountable

 

Position Requirements

Detailed Description / Output

  • Achieves financial controls by implementing and maintaining all cost containment measures.
  • Performs all tasks in accordance with standard operating procedures.
  • Complies with Food Health & Safety audit, Disaster Management and Health and Safety requirements always.
  • Utilises all operating equipment in the correct manner according to user manuals and instructions received.
  • Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
  • Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
  • Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
  • Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
  • Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
  • Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
  • Upskills and develops personal growth plans by participating in personal development activities.

 

 

 

 

 

 

 

RECEPTIONIST | NIGHT AUDITOR

  • City Lodge Hotel Durban, ZA
  • Full-Time
  • City Lodge Hotel Durban
  • Receptionist | Night Auditor
  • APPLY TO POSITION

 

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs all Reception and Night Audit duties, along with any additional tasks assigned by Management. Welcomes and registers guests upon arrival, answers telephone calls, and responds to queries and requests. Manages guest departures, processes reservations, promotes room sales, and carries out front office administrative tasks as directed. Delivers courteous and efficient service to guests and suppliers in alignment with the Company’s vision, values, and service standards.

 

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum N/A

Advantageous Front office/reception experience.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

 

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, pushing and pulling of loads, managing fatigue due to irregular hours, frequent role transitions that contribute to visual strain, and tasks that may result in hearing strain.

 

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

  • Familiarity with phone systems
  • Local area knowledge
  • Property Management Systems (PMS)
  • Administrative procedures
  • Health and safety regulations
  • Customer service principles

 

Skills

  • Customer service
  • Verbal and written communication
  • Administrative
  • Conflict management
  • Learning agility

 

Behavioural Attributes

  • Service orientated
  • Customer-centric
  • Proactive
  • Accountable
  • Collaborative
  • Detail-focused
  • Assertiveness

 

Position Requirements

Detailed Description / Output

  • Executes all administrative and accounting related tasks to the required standards.
  • Always maintains and adheres to all internal control measures as required by the internal auditors.
  • Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
  • Processes and stores all documentation and correspondence in accordance with company policy.
  • Carries out all operational tasks to the required standard, consistently upholding service excellence.
  • Always adheres to all compliance requirements.
  • Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
  • Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
  • Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
  • Participates in all legislative and operational training in alignment with group requirements and/or directives from the training department.
  • Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
  • Upskills and develops personal growth plans by participating in personal development activities.

 

 

 

 

 

 

 

 

 

 

 

 

 

GSA FOOD & BEVERAGE

  • City Lodge Hotel GrandWest, ZA
  • Full-Time
  • City Lodge Hotel GrandWest
  • GSA Food & Beverage
  • APPLY TO POSITION

 

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. The following areas are included in the GSA Food & Beverage job profile: Public Areas. Provides flexible and high-quality service across multiple guest-facing and operational functions, including bar service, table service, and public area cleanliness. Supports the overall guest experience by maintaining service standards, cleanliness, and hospitality across the food and beverage department and public spaces.

 

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

 

Experience (Minimum Experience Required - Number of years)

Minimum

Experience is not essential, on the job training will be provided.

Advantageous

Prior experience in a similar position.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

 

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, coping with fatigue due to prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

 

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

  • Food and beverage service standards
  • Bar operations and drink preparation
  • Hygiene and sanitation protocols
  • Hotel brand standards and guest service expectations
  • Basic stock control and inventory procedures
  • Cleaning techniques and use of cleaning equipment
  • Health and safety regulations
  • Stock systems and docket handling
  • FIFO stock rotation principles
  • F&B Audit and financial control requirements

 

Skills

  • Communication
  • Interpersonal
  • Time management
  • Basic numeracy
  • Learning agility

 

Behavioural Attributes

  • Collaborative
  • Reliable
  • Punctual
  • Friendly
  • Approachable
  • Customer service orientated
  • Trustworthy
  • Accountable

 

Position Requirements

Detailed Description / Output

  • Accurately records inventory and follows audit and stock control procedures.
  • Delivers consistent service excellence and maintains operational standards across all assigned areas.
  • Performs a multi-functional role by preparing and serving beverages, providing efficient table service, and maintaining cleanliness in public areas to support overall guest satisfaction and hotel standards.
  • Implements, maintains and enhances the brand and group standards, as applicable.
  • Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
  • Interacts with all internal and external customers in an efficient, courteous and friendly manner.
  • Collaborates with management by working together to achieve shared operational objectives for the hotel.
  • Takes part in all legislative and operational training.
  • Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
  • Upskills self and develops personal growth plans through participating in personal development activities.

 

 

 

 

 

 

 

RECEPTIONIST | NIGHT AUDITOR

  • Road Lodge Pietermaritzburg, ZA
  • Full-Time
  • Road Lodge Pietermaritzburg
  • Receptionist | Night Auditor
  • APPLY TO POSITION

 

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs all Reception and Night Audit duties, along with any additional tasks assigned by Management. Welcomes and registers guests upon arrival, answers telephone calls, and responds to queries and requests. Manages guest departures, processes reservations, promotes room sales, and carries out front office administrative tasks as directed. Delivers courteous and efficient service to guests and suppliers in alignment with the Company’s vision, values, and service standards.

 

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum N/A

Advantageous Front office/reception experience.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

 

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, pushing and pulling of loads, managing fatigue due to irregular hours, frequent role transitions that contribute to visual strain, and tasks that may result in hearing strain.

 

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

  • Familiarity with phone systems
  • Local area knowledge
  • Property Management Systems (PMS)
  • Administrative procedures
  • Health and safety regulations
  • Customer service principles

 

Skills

  • Customer service
  • Verbal and written communication
  • Administrative
  • Conflict management
  • Learning agility

 

Behavioural Attributes

  • Service orientated
  • Customer-centric
  • Proactive
  • Accountable
  • Collaborative
  • Detail-focused
  • Assertiveness

 

Position Requirements

Detailed Description / Output

  • Executes all administrative and accounting related tasks to the required standards.
  • Always maintains and adheres to all internal control measures as required by the internal auditors.
  • Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
  • Processes and stores all documentation and correspondence in accordance with company policy.
  • Carries out all operational tasks to the required standard, consistently upholding service excellence.
  • Always adheres to all compliance requirements.
  • Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
  • Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
  • Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
  • Participates in all legislative and operational training in alignment with group requirements and/or directives from the training department.
  • Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
  • Upskills and develops personal growth plans by participating in personal development activities.

 

 

 

 

 

 

CONFERENCE & EVENTS COORDINATOR

  • Town Lodge Gqeberha, ZA
  • Full-Time
  • Town Lodge Gqeberha
  • Conference & Events Coordinator
  • APPLY TO POSITION

 

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Handles the day-to-day execution and logistics of the hotel’s conference and events business by delivering exceptional guest experiences, optimising financial returns, and ensuring operational excellence.

 

Education (Formal Qualification Required)

Minimum

Grade 12.

National Diploma in Hospitality Management/Events Management Diploma/Equivalent.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have proven experience in a similar role and a proven track record of organising successful events for at least 1 year.

Advantageous

Audio and visual set up knowledge.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

 

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires managing visual strain, performing repetitive movements, prolonged standing and walking, working in awkward postures, occasional manual handling, coping with fatigue due to prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

 

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

  • Event planning and management best practices
  • Hotel operations and F&B services
  • Budgeting and financial reporting
  • Sales and marketing principles
  • Health, safety, and legal compliance
  • Customer service standards

 

Skills

  • Verbal and written communication
  • Marketing
  • Organisational
  • Negotiation and influence
  • Problem-solving
  • Time management
  • Team leadership
  • Conflict resolution
  • Learning agility

 

Behavioural Attributes

  • Customer-focused
  • Service-oriented
  • Results-orientated
  • Adaptability
  • Collaborative
  • Accountable

 

Position Requirements

Detailed Description / Output

  • Contributes to the management of the events department budget, monitors financial performance, controls costs, and drives revenue through upselling and cross-selling.
  • Seamlessly plans and executes all conferences and events.
  • Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
  • Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
  • Delivers exceptional guest experiences and exceeds client expectations.
  • Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
  • Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
  • Upskills and develops personal growth plans by participating in personal development activities.

 

 

 

 

 

 

 

 

 

 

 

FRONT OFFICE COORDINATOR

  • Town Lodge Gqeberha, ZA
  • Full-Time
  • Town Lodge Gqeberha
  • Front Office Coordinator
  • APPLY TO POSITION

 

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Supervises and trains front office staff to ensure the courteous and efficient welcoming and departing procedures. Supervises and completes front office administration, including the administration of financial, front office processes and procedures, and the administration of employees in the department, in accordance with set standards. In addition to the assigned duties, assumes responsibility for other departments when on duty management shifts (as applicable). Provides a congenial atmosphere in which employees can perform to the best of their ability.

 

Education (Formal Qualification Required)

Minimum

Grade 12.

National Diploma Hospitality Management/C & G Diploma/Equivalent.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.)

To be eligible to hold a position of authority or responsibility, such as a liquor license.

Experience (Minimum Experience Required - Number of years)

Minimum

The incumbent must have held a position in a front office environment for at least 1 year.

Advantageous

Internal applicants must preferably complete a FOC Internal Development Programme (IDP).

People

May propose the hire of new employees up to the level of Reservations Supervisor.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

Required to provide support in reception or reservations as operational needs arise.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, managing exposure to psychosocial and cognitive stressors, coping with fatigue resulting from prolonged shifts and irregular hours, and undertaking manual handling tasks.

 

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

  • Hospitality management
  • Customer service principles
  • Basic revenue management pertaining to rate yielding
  • Basic HR and IR
  • Basic financial literacy
  • Property Management Systems (PMS)
  • Health and safety regulations
  • Local area information

 

Skills

  • Analytical
  • Verbal and written communication
  • Administrative
  • Conflict management
  • Customer service
  • Interpreting budgets pertaining to income and expenditure
  • BAR rate management
  • Learning Agility

 

Behavioural Attributes

  • Service orientated
  • Customer-centric
  • Assertiveness
  • Accountability
  • Collaborative
  • Results orientated
  • Detail orientated
  • Adaptive to diversity

 

Position Requirements

Detailed Description / Output

  • Executes all administrative tasks, as directed, including but not limited to, budgets, mid-month, month-end, and financial year-end preparation and all front office processes and procedures.
  • Always maintains and adheres to all internal control measures as audited by the internal auditors.
  • Maintains all expenditure and income within budget and/or in relation to the current occupancy of the hotel (as directed).
  • Achieves the budgeted occupancy and average room rate.
  • Achieves the correct average room rates across all market segments for rooms and conferencing.
  • Processes, stores and archives all documentation and correspondence effectively and in line with audit requirements.
  • Always adheres to all Disaster Management, and Health and Safety requirements.
  • Plans and controls the adequate and compliant levels of staffing per shift.
  • Complies with all legislation that applies to hotel operations in the country the hotel operates in.
  • Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
  • Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
  • Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
  • Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
  • Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
  • Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
  • Upskills and develops personal growth plans by participating in personal development activities.

 

 

 

 

 

 

JUNIOR ASSISTANT GENERAL MANAGER

  • Town Lodge Gqeberha, ZA
  • Full-Time
  • Town Lodge Gqeberha
  • Junior Assistant General Manager
  • APPLY TO POSITION

 

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. In putting the guest experience first, manages the day-to-day leadership and direction of the hotel and in particular of the assigned department/s, maximises the hotel’s sales and revenue, carefully manages expenses and drives the hotel’s financial returns. Takes ownership of the physical product and the development of people, executes on brand standards and builds awareness of the hotel and brand within the local area. Collaborates with Support Office to achieve the shared business objectives. As a Junior Assistant General Manager, assists the Deputy General Manager | General Manager in the running of the hotel to ensure that guest services are consistent with set standards of service and quality, and the desired profitability, particularly with regards to the effective operation of the assigned department/s (front office, housekeeping, food & beverage, maintenance, grounds, garden and pool, and security (as applicable)). In addition to the assigned department/s, assumes responsibility for other departments when on duty management shifts. Provides a congenial atmosphere in which employees can perform to the best of their ability.

 

Education (Formal Qualification Required)

Minimum

Grade 12.

National Diploma Hospitality Management/C & G Advanced Diploma/Equivalent.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

Food and Beverage qualification/exposure.

Legal Requirements (e.g. Driver’s License, etc.)

To be eligible to hold a position of authority or responsibility, such as a liquor license.

Experience (Minimum Experience Required - Number of years)

Minimum

The incumbent must have held an FOC position, with proven exposure to all departments for at least 1 year.

Advantageous

Internal applicants must have preferably completed an AGM internal development programme.

Food and Beverage.

People

May propose the hire of new employees up to the level of Supervisor.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

All expenditure only with the prior authority of the Deputy General Manager | General Manager.

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

 

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking, and standing; working in awkward and static postures; performing repetitive movements; exposure to psychosocial and cognitive stressors; managing fatigue due to prolonged shifts and irregular hours; and undertaking occasional manual handling.

 

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

  • Hospitality management
  • Food and beverage management
  • Basic revenue management
  • Basic financial literacy
  • Basic HR and IR
  • Property Management Systems (PMS) and revenue management tools

 

Skills

  • Interpreting financial statements
  • Compilation of department budgets
  • Hotel management
  • Yielding and hotel pricing
  • Interpreting current and historical hotel data
  • Understanding historical and future trends
  • Data analysis
  • Sales and marketing
  • Verbal and written communication
  • Learning agility

 

Behavioural Attributes

  • Accountable
  • Fostering of a conducive work environment
  • Results orientated
  • Detail orientated
  • Assertiveness
  • Collaborative
  • Service orientated
  • Customer-centric
  • Adaptive to diversity

 

Position Requirements

Detailed Description / Output

  • Achieves and exceeds the forecasted revenue budgets for accommodation, food and beverage, conferencing and sundry revenues.
  • Controls expenditure disciplines to ensure alignment to hotel expense budgets.
  • Achieves the correct average room rates across all market segments for rooms and conferencing.
  • Manages and controls the payments and collections of monies into and out of the hotel’s bank accounts.
  • Compiles and manages all month end and year end processes and obtains the necessary authorisation thereof for the accurate and timeous submission of data in line with all the internal and external financial audit requirements.
  • Maximises room revenue through both average room rates and occupancy percentages by the efficient and effective revenue management processes and practices.
  • Maximises all revenues, including food, beverage, conference and sundry revenues, through efficient selling of packages and inclusive deals.
  • Plans and manages group arrivals and restaurant operations by coordinating menus and resources, maintaining visibility during peak shifts, and overseeing service gear quality, stock levels, and loss control to ensure smooth and high-standard service delivery.
  • Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
  • Manages the compliance with service intervals of all major plant and equipment and oversees the preventive maintenance programme for all hotel bedrooms and public areas.
  • Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
  • Plans and controls the adequate and compliant levels of staffing per shift.
  • Complies with all legislation that applies to hotel operations in the country the hotel operates in.
  • Implements the hotel’s environmental sustainability plan to achieve the company’s overall sustainability goals.
  • Fosters great relationships in the community in which the hotel operates through active participation in Corporate Social Investment (CSI) activities in accordance with company requirements.
  • Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
  • Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
  • Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
  • Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
  • Upskills and develops personal growth plans by participating in personal development activities.

 

 

 

 

 

 

RESERVATIONIST

 

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Converts bedroom, boardroom, and conference room inquiries into confirmed reservations while delivering exceptional and personalised experiences to guests and bookers. Responds promptly to guest communications, travel agents, and leads regarding reservations via mail and telephone. Prepares check-in documentation and efficiently handles cancellations, modifications, and guest requests. Makes, confirms, and re-confirms reservations for bedrooms, boardrooms and conference rooms daily, meeting all guest requirements in accordance with company policies. Performs all reservation, boardroom, and conference room administrative tasks as needed.

 

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

National Diploma in Hospitality Management/C & G Diploma/Equivalent.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have held a position in a front office environment for at least 1 year.

Advantageous N/A 

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

Required to work reception shifts.

This job requires prolonged sitting, walking and standing, manual handling, working in static as well as awkward and sustained postures, performing repetitive upper‑limb movements, managing visual strain, exposure to psychosocial and cognitive stressors, and tasks that may result in hearing strain.

 

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

  • Familiarity with phone systems
  • Local area knowledge
  • Property Management Systems (PMS)
  • Administrative procedures
  • Customer service principles
  • Basic revenue management pertaining to rate yielding

 

Skills

  • Customer service
  • Verbal and written communication
  • Administrative
  • Conflict management
  • Problem solving
  • Learning agility

 

Behavioural Attributes

  • Service orientated
  • Customer-centric
  • Proactive
  • Accountable
  • Collaborative
  • Detail-focused
  • Assertiveness

 

Position Requirements

Detailed Description / Output

  • Executes all administrative and accounting related tasks to the required standards.
  • Always maintains and adheres to all internal control measures as audited by the internal auditors.
  • Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
  • Processes and stores all documentation and correspondence in accordance with company policy.
  • Always conducts all operational tasks to the required standard bearing in mind service excellence.
  • Always adheres to all compliance requirements.
  • Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
  • Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
  • Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
  • Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
  • Ensures that all legislative and operational training is conducted/participated in and in line with group requirements and/or training department directives.
  • Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
  • Upskills and develops personal growth plans by participating in personal development activities.

 

 

 

 

 

 

 

 

 

 

 

RESTAURANT MANAGER

  • Town Lodge Gqeberha, ZA
  • Full-Time
  • Town Lodge Gqeberha
  • Restaurant Manager
  • APPLY TO POSITION

 

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Provides guests with a seamless and efficient dining experience which lives up to the brand standard and service expectation. Implements sound service and control procedures and strategic revenue goals. Maximises food and beverage revenue and reduces cost. Manages employees and adheres to all compliance requirements.

 

Education (Formal Qualification Required)

Minimum

Grade 12.

Diploma in Food and Beverage Management/equivalent.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

SASA Junior Sommelier Certificate or higher.

Legal Requirements (e.g. Driver’s License, etc.)

N/A

 

Experience (Minimum Experience Required - Number of years)

Minimum

Experience in having worked in a junior supervisory role within restaurant or hospitality sector for at least 2 years.

Advantageous

Experience in having worked in the same or similar role within hospitality or restaurant sector.

Experience in having worked on restaurant POS and inventory system.

People

In liaison with middle | senior management, may hire new employees up to the level of Supervisor.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

 

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, managing visual strain, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, coping with fatigue due to prolonged shifts and irregular hours, manual handling, and the pushing and pulling of loads.

 

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

  • Procurement
  • Food safety regulations and auditing
  • Health and safety regulations
  • Wine and beverage service
  • Event coordination

 

Skills

  • Communication
  • Organising
  • Problem-solving
  • Conflict resolution
  • Interpersonal
  • Administrative
  • Management
  • Learning agility

 

Behavioural Attributes

  • People development
  • Collaboration and teamwork
  • Creativity
  • Detail-oriented
  • Customer centric
  • Results driven
  • Accountable

 

Position Requirements

Detailed Description / Output

  • Operates the restaurant in a manner that ensures maximum profit whilst delivering on agreed service standards.
  • Ensuring that all internal controls and administrative tasks are executed as required and as per company policy and internal audit requirements.
  • Manages food and beverage inventories both to minimise wastage and to provide products in line with brand standard.
  • Implements and maintains administrative requirements of the restaurant.
  • Plans and controls the adequate and compliant levels of staffing per shift.
  • Complies with Food Health & Safety audit, Disaster Management and Health and Safety requirements always.
  • Implements, maintains and enhances the brand and group standards, as applicable.
  • Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
  • Interacts with all internal and external customers in an efficient, courteous and friendly manner.
  • Collaborates with other management by working together to achieve shared operational objectives for the hotel.
  • Complies with all HR related company rules and policies as required.
  • Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
  • Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
  • Upskills self and develops personal growth plans through participating in personal development activities.

 

 

 

 

 

 

 

ADMINISTRATION CONTROLLER

  • Town Lodge Umhlanga, ZA
  • Full-Time
  • Town Lodge Umhlanga
  • Administration Controller
  • APPLY TO POSITION

 

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Assumes full responsibility for the human resources, accounting and financial control functions of the hotel.

 

Education (Formal Qualification Required)

Minimum

Grade 12.

Formal accounting bookkeeping qualification or a proven track record of having received on-the-job training in accounts and financial management.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

 

Minimum

External incumbent must have held a similar position for at least 2 years.

Internal applicants must have completed a stretch assignment in a similar role.

Competency in financial reviews and financial controls is essential.

Advantageous

Internal incumbent must preferably complete an Admin Controller internal development programme.

Preferably in a hotel environment.

People N/A

Finance

Authorisation of expenditure is to be obtained and stipulated.

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, maintaining a static posture, performing repetitive movements, undertaking manual handling that may involve awkward postures, managing visual strain, and coping with exposure to psychosocial and cognitive stressors.

 

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

  • HR - Audit requirements
  • Finance – Audit requirements
  • Payroll processing
  • Month-end and Year-end closing
  • Accounts payable and receivable
  • Bank reconciliation

 

Skills

  • Analytical
  • Problem-solving
  • Time management
  • Organising
  • Verbal and written communication
  • Interpersonal relationship
  • Learning agility

 

Behavioural Attributes

  • Ethical
  • Confidant
  • Resilient
  • Adaptable
  • Results driven
  • Detail orientated
  • Accountable

 

Position Requirements

Detailed Description / Output

  • Performs all accounting and administrative duties to the required standards—covering daily, weekly, monthly, and annual tasks—in line with audit requirements and the Controls & Procedures SOP Manual, as authorised by the Deputy General Manager | General Manager.
  • Issues and safeguards all floats in line with Company requirements.
  • Performs a wide range of finance and administrative functions—including compliance with audit requirements, accurate processing of financial transactions, document management, payroll administration, and accounts receivable activities—in line with company policies, audit standards, and operational protocols.
  • Applies and upholds all relevant legislative requirements.
  • Maintains adherence to legislation, employment equity, and internal audit requirements across all HR, payroll, recruitment, and disciplinary processes.
  • Ensures that all operating equipment is utilised correctly.
  • Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
  • Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
  • Fosters positive, respectful relationships with clients and guests to support long-term business.
  • Participates and completes in all legislative and operational training in line with group requirements and/or training department directives.
  • Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
  • Upskills and develops personal growth plans by participating in personal development activities.