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CENTRAL ENERGY FUND (CEF)
 

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IT SYSTEMS SPECIALIST (INFRASTRUCTURE) 
JHB SANDTON
Job Ref #: CEF-31
Industry: Information Technology
Job Type: Permanent
Salary: Market Related
 
Description:
To manage and support the IT infrastructure and provide helpdesk support.
 
Requirements:
REQUIRED MINIMUM QUALIFICATIONS AND EXPERIENCE
  • Matric, Bachelor's Degree/ BTech Degree in Information Technology 
  • Honours (NQF Level 8) or postgraduate Diploma (NQF Level 8) as an added advantage
  • A+ or N+ or CCNA or MCSE or MCSA International Certificates a must have
  • ITIL Foundation a must have
  • Cibecs Continuity Administrator serve as an added advantage
  • Cobit, Mimecast Gateway Technical Specialist will serve as an added advantage.
  • 6-8 years’ experience in an Information Technology infrastructure environment, of which 3-5 years must be specialist/ supervisory level.
  • Experience with Backups or DR Solutions
  • Experience with managing VMWare environment
  • Experience with managing messaging environments / exchange
 
DESIRED ADDITIONAL SKILLS/ COMPETENCIES
In-depth knowledge of contracting and change management | In-depth knowledge of ICT risk management |Project management skills |Communication skills – written and verbal |Presentation skills |Report writing skills |Troubleshooting skills |Technical research
 
KEY PERFORMANCE INDICATORS
Infrastructure Management
  • Work with IT service providers to identify changes needed in the infrastructure / technology configuration
  • Assess impact of proposed changes to the infrastructure on the business
  • Work with business to understand infrastructure technology demand
  • Participate in technology / project planning sessions
  • Set up and manage issue reporting and resolution process
  • Ensure communication of any applicable procedure changes to key stakeholders impacted by the change within the business
  • Participate in technology infrastructure transformation initiatives, as applicable
  • Define processes and select tools necessary to manage and support infrastructure
  • Select and manage tools to monitor and measure system performance
  • Develop processes for ongoing maintenance of infrastructure
Microsoft Active Directory and Exchange/ Messaging Management
  • Install, secure, maintain, troubleshoot, administer and manage Active Directory and Exchange environment
  • Apply updates to the environment
  • Implement routine management processes.
  • Manage domain name registration and DNS systems
  • Backup the Active Directory and Exchange Systems
  • Implement continuous Business Continuity and DR solutions for the AD and Exchange
  • Define and plan upgrade roadmap for the solutions
Manage Backup and DR Solution
  • Provide input to the Backup Procedure.
  • Implement the Backup Procedure
  • Provide technical documentation on the backup solution
  • Assist with designing the Disaster Recovery Solution
  • Implement and administer the Disaster Recovery environment in line with the DR Plan.
  • Provide input to the DR Plan and Procedure
Helpdesk Support
  • Analyse and identify desktop fault by talking to the client
  • Assist with the analysis of the problem and explaining these to the user
  • Solve identified challenges in respect of the equipment, including printers and scanners
  • Set up new equipment and upgrading existing systems
  • Record problems and their solutions for future reference on the help desk
  • Provide support on site or remotely by phone, email or by using web-based applications
  • Provide desktop support by installing new software and hardware
  • Set up user-accounts, permissions and passwords for new employees
  • Maintain user support by putting in place preventative maintenance schedules
  • Provide technical support to end-users
  • Support conferencing facilities
  • Maintain the server room environmental requirements including but not limited to; UPS, Air-conditioning, fire Suppression System and Server Room Monitoring System. 
Information Security Management
  • Implement all information security policies and procedures
  • Provide information security training for all employees, contractors and other key stakeholders
  • Ensure the compliance to all information security policies and procedures and refer areas of non-compliance to the IT Manager
Manage the Telephony System
  • Setup and maintain telephones for the users
  • Maintain, administer and upgrade the PBX/telephony solution
  • Manage the voice-recording system
  • Resolve all requests for the PBX /telephony system and telephone





Closing Date: 14 May 2024
 
NOTE: The successful candidate/s for the advertised position/s will be required to undergo personnel suitability checks, which includes, criminal records, citizenship, financial checks, qualifications and previous employment (Reference checks). It is the responsibility of the applicant to make sure that foreign qualifications are evaluated by the South African Qualifications Authority and the evaluation certificate is attached to the application on submission. If you do not hear from the CEF SOC three months after the closing date of the advertisement, consider your application unsuccessful.  CEF SOC reserves the right to not fill this position. CEF SOC is an equal employment opportunity and affirmative action employer, and it is committed to the achievement and maintenance of diversity and equity in employment, especially in respect of race, gender and disability. 
 
This position will be filled in accordance with the CEF SOC Employment Equity Plan and preference will be given to females from previously disadvantaged individuals, especially Whites, Indians and Coloureds.
 
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