BANKING SECTOR EDUCATION AND TRAINING AUTHORITY (BANKSETA) VACANCIES

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​SPECIALIST: OPERATIONS & APPLICATIONS SUPPORT
Reference Number: BS/ICTOPAPP/FEB2026
Reporting Line: Senior Manager: ICT
Full-time/Part-time/Contract: Full time
Location: Gauteng - Centurion (Head Office)
 
Remuneration: R 754 826.00 – R 926 122.00
 
The purpose of the role
The Specialist: ICT Applications and Operations Support is responsible for Business /IT alignment through planning, implementation, maintenance, and support of application / systems.
This role involves a combination of technical expertise, problem-solving skills, and effective communication with end-users and IT teams.
 
Main Responsibilities
 
To ensure team collaboration/ contribution

• Provide input to management into the operational plan of the ICT department.
• Build collaborative relationships with team to ensure achievement of objectives.
• Provide input into departmental budget to management.
• Support management with tracking of expenditure in line with budget.
• Ensure that the necessary resources are available to meet the operational plan.

 
  To design, review and enhance BANKSETA business processes

• Create business unit architecture models to reflect the strategies and goals and creating and implementing business unit visions and goals.
• Evaluate systems engineering, talent recruiting, and accounting models for discrepancies and vulnerabilities.
• Organise internal training to improve staff knowledge and skills for future growth.
• Conduct research to improve the organisation’s business operations.
• Provide business architecture and systems processing guidance.
• Ensure the efficiency, security and support of the business unit’s goals.
• Create methods for compliance architecture, such as data storage, metadata management, and change control.

 
To provide technical support to BANKSETA employees

• Ensure accurate logging incidents, service requests, access requests and changes.
• Ensures that for every call and/or reported event a ticket is created in both a timely and accurate manner.
• Install, test, repairs and maintain equipment.
• Monitor performance of hardware and communications infrastructure.
• Implement business continuity procedures.
• Participate in supplier and contract management tasks.
• Ensure adherence to the agreed Service desk processes and procedures.
• Provides scheduled and on-demand out of hours’ support.
• Keeps up-to-date with new ICT developments.
• Implements other tasks or projects assigned by the Senior Manager: ICT.
• Supports users on site or remotely.
• Analyses faults and resolves them in adherence to Service Level Agreements.
• Manages service desk mailbox.
• The successful candidate should have a valid driver’s licence and his/her own car to travel as to provide support to the business.

 
  To provide functional support for Enterprise Resource Planning (ERP) (Application Support)

• Document functional requirements for approval by Super users and Managers.
• Prepare and present change requests.
• Prepare, maintain and review functional specifications for developers to implementation.
• Review production implementation of changes and advise Super Users and Line Managers.
• Maintain business process documents in line with change requests.
• Implement configuration and databased changes in line with functional and change request requirements.
• Review and test patch releases and recommend for implementation.
• Facilitate regression testing post patch implementation and prior to the production implementation.
• Design, implement and optimise different ERP environments and clone environments as required.
• Design, implement, review and perform backup procedures on environments to ensure business.
• Research new modules or third-party integrations and recommended solutions to improve business process, address business concerns or unlock new opportunities to enhance efficiency.
• Review and recommend ERP licensing models to optimise savings and improve efficiency.
• Prepare and review implementation plans for migrating changes to difference environments.
• Implement code changes in line with functional requirements
• Perform daily database maintenance on various.
• Constant maintenance of the infrastructure applications to head office and regional offices.

 
Value adding relationship built with stakeholders

• Build and maintain healthy and sustainable relationships with stakeholders, both internally and externally.
• Regularly engage with stakeholders with the intention to add value.
• Communicate with stakeholders on a frequent basis and ensure communication is relevant and on time.
• Gather feedback from stakeholders to improve and optimise service delivery.
• Identify issues and problems within allocated area and make recommendations to implement changes as and when required
• Investigate and address problems in the most appropriate manner.
• Provide updated reports in area of responsibility to Managers to support decision-making.

 
To continuously develop own personal expertise to drive personal growth  

• Develop own Individual Development Plan (IDP) reflecting current and future development requirements to drive personal development.
• Identify training, certification and conference opportunities to attend that will add value to your personal development and to the BANKSETA.

​Competencies
 
Values

• Respective
• Innovative 
• Stakeholder Focus 
• Professionalism 
• Diversity 
• Integrity 
• Teamwork 

 
Functional/Technical

• Strategic Leadership Capability
• Business Analysis
• Business Process Modelling
• Technology Management
• IT Security
• Project Management
• Business Writing Skills
• Communication (Verbal and Written)
• Report Writing
• Change Management
• Risk Management

 
Behavioural

• Organisational and planning
• Decision making
• Problem solving
• Interpersonal relations
• Quality
• Resilience
• Accountable
• Flexibility and adaptable
• Team Leadership
• Negotiation
• Attentive to detail and accuracy

 
Knowledge and Skills Requirements

• Good knowledge of server operating systems
• Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective.

 
Minimum Requirements

• 5 years’ experience in an ICT Operations & Applications Support role or similar role.
• Bachelor’s degree or Advanced Diploma on a least NQF 7 level in Computer Science,
  Information Technology or Information Systems or similar field.
         

 
Closing date for applications:  24 February 2026
 
Note: Preference will be given to candidates who meet BANKSETAs Employment Equity Plan. White and coloured males/females are encouraged to apply.
 
PLEASE APPLY HERE