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AIR TRAFFIC AND NAVIGATION SERVICES COMPANY (ATNS) VACANCIES
AIR TRAFFIC AND NAVIGATION SERVICES COMPANY (ATNS)
HEAD OF OPERATIONS: GAUTENG (PRESCRIBED OFFICER) - NOVEMBER
Listing reference: atns_000564
Listing status: Online
Apply by: 5 December 2024
Position summary
Industry: Aviation & Aerospace
Job category: General Management
Location: Kempton Park
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Applications are invited for the position of Head of Operations: Gauteng (Prescribed Officer) (Peromnes Grade 5) based at OR Tambo Air Traffic Control Centre. The successful applicant will be reporting to the Chief Operating Officer. Purpose To provide strategic and operational leadership to the Gauteng ATS teams in the conceptualisation, development, implementation and management of a regional strategy and policies aligned to the vision and overall business strategy of ATNS and to provide effective leadership and management to the regional team to ensure delivery of the regional strategy aligned to the Operations department and overall business strategies including airspace capacity and safety in service delivery.
Job description
Strategy and Implementation - Provides strategic and operational leadership to the region to ensure achievement of Air Traffic Management Service Delivery, and overall ATNS business strategy; Provide the strategic and operational regional input and insights into the Operations and long-term ATNS strategy; Develop, implement, and articulate the regional strategy and value proposition to the organisation aligned to the operations and business strategies. Support the COO and other thought leaders in the development, implementation and management of the Operations strategy aligned to the vision, culture, and business strategy of ATNS. Lead the designing, implementation and management of the regional operating model, aviation safety strategy including governance and service management capabilities, along with the service catalogue and service level agreements. Manage and own implementation of the regional management strategy post formulation to ensure achievement of the objectives. Drive delivery of the required projects/initiatives within the regional management strategy to be on time, within budget and to the required standard. Lead implementation of processes to collect feedback on how all the aspects of the regional management strategy are being received in the business. Analyses trends and metrics in partnership with COO to develop the required solutions, programs, and policies aligned to the business needs and strategies. Gather and analyse relevant data, trends, and patterns and identify gaps and priorities, particularly in the key ATNS products and services to enable efficient achievement of the ATNS strategy. Set clear targets for the Region and ensure achievement of such targets by cascading the targets throughout all the areas in the region. Develop the integrated annual business plan for the Region to enable achievement of the regional and overall ATNS business strategy and targets. Support co-ordination and implementation of the corporate transformation strategy within the Region in line with relevant policies and legislation.
Operationalization of the Regional ATS - Build and maintain strong business relationships with customers to understand their strategies and plans to ensure alignment of the regional operations to their needs. Ensure continuous collaboration for conducting of research and development to enable continuous enhancement of the Regional Management’s operating model, products and services aligned with trends, technological advances and changes in business strategy. Ensure the effective integration and implementation of all Regional Management’s workstreams to meet the required service delivery capability aligned to customers’ requirements. Ensure the delivery of Air Traffic Services is in accordance to the South African Civil Aviation Regulations and Technical Standards and the International Civil Aviation Organisation’s Standards and Recommended Practises. Develop, implement, maintain, measure, monitor and continuously review the Regional Management’s policies, procedures, service level agreements, and letters of procedures and/or agreement. Lead the regional inputs and participate in the review of legislations that affects the delivery of Air Traffic Services. Lead and initiate strategic projects aimed at improving the client experience across the Region in collaboration with the stakeholders in the respective business areas. Ensure communication to all affected parties are in line with the requisite quality, empathy, and timelines to deliver outstanding experiences. Ensure that aviation safety as well as all value-added measures are delivered and monitored at all times. Support a drive for continuous innovation and evolution of the ATNS products and services to deliver a best-in-class customer experience all times. Drive continuous improvements in conceptualisation of ideas to attract new opportunities. Identify and recommend improvements in existing processes and procedures to enhance innovation and research. Consider commercial implications in all decision-making including IP protection processes. Monitor and evaluate outcomes of new products and processes to ensure continuous and improved business results in the Region. Actively contribute to building a high performing and collaborative culture with customers being at the heart of the company’s offerings. Partner with the wider business to build and foster innovation in our culture of service excellence.
Governance, Risks, Compliance & Reporting - Manage and implement a robust governance framework for the Region. Continuously monitor and measure compliance of the Region to all ATNS policies and procedures and relevant legislation. Manage the Region’s performance against strategy and set targets and corporate objectives. Lead the Region’s projects overall risk assessment and issue management. Ensure compliance with relevant legislation, policy and standards. Consolidate input from all relevant parties to prepare strategic level reports for the COO and other relevant stakeholders. Prepare ad hoc reports as required.
Stakeholders Management - Build, maintain and nurture mutually beneficial relationships with all relevant stakeholders. Adapt Air Traffic Management service delivery as practically as possible to meet client needs and expectations. Participate in industry and regulatory forums and workgroups on a regional, national, and international level. Build and maintain effective collaborative relationships with all relevant business functions and teams within ATNS to enable the required alignment and optimal Air Traffic Management service delivery. Lead development, utilisation, and management of the Region’s budget. Ensure effective leadership in the management of operational costs to enable efficient utilisation of financial resources. Ensure compliance to the financial policies and procedures applicable in ATNS. Ensure accountability and reporting on all costs incurred against the approved budget. Ensure the availability of skilled and competent staff in the Region to meet the current and future needs aligned to the operating model and overall business strategies. Promote high levels of discipline and performance standards to achieve Air Traffic Management service delivery objectives and the ATNS business strategy. Lead and manage the Regional Management team to utilise their skills and expertise to support an integrated approach to managing the Region. Manage performance outputs of the regional teams by using the performance management system and taking corrective action promptly and effectively. Train, mentor and coach staff as required to ensure continuous development and availability of the required skill and talent. Ensure the transfer of knowledge and skills to enable sustainability within region from a succession management perspective. Perform talent management aligned to the HR policies and procedures. Drive employee engagement and retention within the Regional Management function.
Minimum requirements
Required Minimum Qualifications and Experience
- Air traffic control qualification (aerodrome control, or approach control, or area control)
- Post graduate qualification in Business Management or related field.
- Minimum 8 years of experience in conceptualising, designing, implementing, and managing air traffic management Operations or functions or managing air navigation services regulatory function of which at least 5 years must be at management level within a complex air traffic services / air traffic management environment / air navigation service regulatory function.
- Air traffic control qualification (aerodrome control, or approach control, or area control)
- National Diploma or Degree in Business Management or related field or have successfully completed a Leadership/Management Development Program certificate which is NQF aligned, from an accredited institution of higher learning.
- Minimum 10 years of experience in conceptualising, designing, implementing, and managing air traffic management Operations or functions or managing air navigation services regulatory function of which at least 7 years must be at management level within a complex air traffic services / air traffic management environment / air navigation service regulatory function.
Note: A candidate appointed with alternative required qualifications and experience must be prepared to undergo compulsory development (sponsored by ATNS) to achieve the required post graduate qualification within three years.
If you have not been contacted within 3 weeks of the closing date of this advert, please accept that your application was unsuccessful.
ATNS is an equal opportunity employer that strives to achieve a diverse workforce broadly representative of our people. This position will be filled in line with the objectives of ATNS’ Employment Equity Plan and therefore candidates from designated groups as per the Employment Equity Act of 1998, are encouraged to apply.
People with disabilities are encouraged to apply.
APPLY
RUS (RESOURCE UTILIZATION SECTION) OPERATOR
Listing reference: atns_000560
Listing status: Online
Apply by: 2 December 2024
Position summary
Industry: Aviation & Aerospace
Job category: Admin, Office Support and Services
Location: Bedfordview
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
To ensure maintenance of the Air Traffic Services Resource Utilization Section on a daily basis. To create, populate and publish rosters on the ATS rostering platform for all pools within ATS ensuring compliance of staff to licensing regulations and requirements. To update rosters with approved changes, sick leave and shift swaps. Attend to the RUS Calldesk – 24 hour operation. To ensure efficient use of office technology, and effective functioning of all equipment on an ongoing basis. To implement ISO procedures in accordance with the Quality Management manual.
Job description
Create rosters on the ATS Resource Tool - Plan and populate unit and pool rosters in accordance with the prescribed guidelines, considering leave, training, shifts, etc., which should include Annual Proficiencies, Post Leave Checks, etc. and validity of ratings/medical/ELP. Engagement with the Licensing Coordinators to ensure licensing information on the RUS platform/accessible trackers is kept current. Issue or publish (on the accessible platform) roster request submission dates when instructed ensuring that individual requests are considered where possible. Issue roster submission dates when instructed to ensure all rosters are completed and published 4 (four) weeks before the start of the relevant cycle. Engage Line Management on staff’s requests and any other relevant requirements during the planning phase of the roster. Conduct regular checks and ensure that all licensed personnel rostered for operational duty meet regulatory requirements.
Tactical Roster Changes - Attend promptly to calls, messages (through the approved communication mediums) and emails directed to the RUS call desk. Prompt and accurate shift activation of ATS personnel to ensure the appropriate shifts are manned. Communicate shift shortages/non-rostering to Line Management to avoid disruptions in operations. Update the ATS resourcing platform with individual roster requests. Requests may be received from the RUS call desk, via email or any other approved messaging medium. Engage Line Managers where required for roster changes and shift swap, ensuring all requests are legal and suitable for the operational environment. Inform IT in the event of a system failure and advise the relevant ATS departments/Line Managers accordingly. Update and maintain the sick leave report for all ATSUs/pools. Updating and maintenance of RUS logs, relevant documentation and administration (duty log, RUS log etc.).
Stakeholder Relations Management - Develop and maintain sound working relationships with key relevant internal and external stakeholders whilst maintaining the required level of confidentiality and discretion. Maintain effective communication channels at all times to keep the RUS Supervisor, Manager Operations Planning, Training and Support and any other Manager (Head/Regional MATS/MATS/ATSU) informed of important issues.
Quality Management - Act as custodian for the relevant ATNS Quality Procedure. Monitor and ensure that Continuous Improvement Reports (CIRs) are continuously followed up on.
Office Administration - Order, distribute and control stationery as per policy stipulations. Take minutes in meetings when required and transcribe. Process mail and receive and dispatch couriered packages. Perform any other administrative tasks as instructed by the relevant manager.
Minimum requirements
- Grade 12
- Call center qualification will be an added advantage
- At least 2 years’ administrative experience within Air Traffic Services (ATS)
- Knowledge of rostering principles and the Air Traffic Services (ATS) regulatory guidelines
APPLY